facelift Reviews

What I like most about Facelift is that you can control almost all of your social media management through this tool and you can work with people from different countries or with agencies in the tool.

The integration of Instagram can be improved. I would like to see that you can also reply to Instagram messages via Facelift. It would also be great if you could save text modules or templates in Facelift for community management.

Once you get the structure, it's fairly easy to use. It's stable and straightforward.

The mobile app isn't too functional, I wish you could post stuff from there too.
Also resharing/retweeting posts have to be done manually, which is a main part of content marketing. I wish these could be done inside the Facelift platform.
Ideally I would never have to leave Facelift to do anything on social media, but I find myself very often doing so.
Some new features from social media websites take too long to get integrated in the platform. You still can't post multiple pictures on Linkedin, or Instagram.
There are very strict limits on video/image sizes to be used on platforms. I wish Facelift would auto-size these instead of telling me to squeeze a huge video into 15 MB.
The UI is a bit stagnant and too "German". I wish I would have the option to make "Monday" the first day of the calendar. There are too many menus which I feel like could be simplified a lot.

The new design is more intuitive and visually appealing, making navigation easier. The overall experience is smoother, with better mobile optimization and faster performance. New features and customization options enhance usability, while improved analytics provide more insights. The tool also integrates more easily with other apps, simplifying workflows.

The team set up is still complicated if you manage multiple clients.

Social Media management is for all of our clients possible - through 1 tool. Approval loops, discussions for community management, automatic publishments and analytic insights.

Teams allocations in Facelift are pretty unhandy. This could be developed more strongly

The customer service is quite good and the datasecurity is one of the best on the market.

The software has a lot of functions, but sometimes it is too much for a good overview.

We do use the Facelift Cloud since our communities are growing rapidly. Facelift is a easy to use and easy to implement Software solution. At Alnatura multiple different Teams are working with Facelift and everyone Needs not more than one to two Hours to start working with the platform.

There are no real cons About the Software. :)

The customer support team are amazing and get back to you so quickly. As we are a big team, it was important to setup the toll correctly and the implementation team were fantastic in setting up the tool in a way that works with us.

Often outages which led to the disruption of out team.

very few times where system was down or had any bug or error without solution.

nothing to mention honestly, everything seemed perfect

Facelift Cloud has made campaign management within our team a lot easier. The UI is good and was very easy to work with. Facelift Cloud also made good documentation about their product. The software also includes a free trial, which made it possible for me to find out whether the mobile support it gives is any good (and yeah it is alright).

I haven't used Facelift Cloud for a long time, and within this time I haven't really experienced anything that I dislike.

In former times, when it was quintly: the data quality
Code sharing possibility
Documentation of metrics

Bad data quality, constantly deteriorating
No adaptation to changes of changes in meta apis
Missing data
No communication to customers about missing data or data problems

It helps us orchestrating our content and the schedule options are way better than the tools of facebook, for example.

From my point of view, the price is a bit too high.

Very easy to use. Not too many functions - everything at a glance. Nice support and success team.

Not so fast with adjustments of the social networks & developments. Do not have as many developers as some other tools, but cost less.

- Control so many different channels in one place.
- Very good opportunity to provide content templates.
- Many possibilities to evaluate the channels.
- The constant further development of the system

Unfortunately, many modules do not work at the team level. This means that the authorizations cannot be released for everyone and many functions cannot be used.

An easy war to schedule all the posts for my different clients.

The "Chat Function" and the bugs in the Analyticspart

This software saves time in our business time is more important and in Facelift Cloud All in 1 app !

You might find it hard at first but this software helps me a lot.

Thanks to its interface and content, it is very easy and functional, saving time and work. And one of the plus aspects is that it's free.

It doesn't offer a comprehensive enough analysis, other than that, I liked it very much

I like the pusblisher and the monthly reports. It's easy to use.

All features are fine for me. You could add a picture tagging function.

- Intuitive und ansprechende Benutzeroberfläche
- Schneller und kompetenter Kundensupport
- Stetige Weiterentwicklung der Plattform (dabei werden die Kundenbedürfnisse sehr stark berücksichtig)
- Datensicherheit

- Einige Funktionen der Social Media Plattformen sind nicht in Facelift verfügbar (es können z.B. nicht mehrere Bilder auf LinkedIn und Instagram hochgeladen werden)
- Manchmal Ausfälle von Publisher, dadurch konnten geplante Beiträge nicht veröffentlicht werden - dazu gab es, wie aber eingestellt, keine Benachrichtigung des Systems per Mail