Pento Reviews

We always thought of payroll as something boring and annoying. Now it’s just a few clicks every month and that’s it.

Not much, every time we have a small issue Pento support is there and addresses it very fast.

Pento integrates with bamboo hr which makes things a lot easier. It is also fairly self explanatory what is where. It is good that employees get email payslips

Sometimes the pensions integration is dodgy or there are bugs that we spot in auditing and have to ask pento to fix

Very easy to keep payroll inhouse rather than paying externally for someone to run it. The Help Centre is very comprehensive but the best thing is definitely how quickly the support team come back with information. Very intuitive set up with user friendly dashboards and ways to add one off monthly changes to payroll. Great links to accounting software (have used it with both Xero and Netsuite) and easy to link to BambooHR. This is the software in my accounting tech stack that I can rely on the most.

Very little is a con. Perhaps to be nitpicky it would be any custom additions or deductions sometimes not having the full text come through as the header column in reports. This is incredibly minor and only adding as this is a compulsory field!

Pento is intuitive, easy to use, integrates with most HRIS systems and makes payroll much much easier. As soon as you are c. 30 employees I would recommend moving to Pento.

It is not as cheap as a solution like Xero - but once you are past a scale of 20 - 30 people, that kinda payroll solution will quickly become a time sync. Compared to other solutions are a larger scale, Pento is price competitive.

How responsive and easy it is to use, it is always reliable.

You cannot process a secondary payroll for an individual as a special run once the payroll has been committed and paid.

We have implemented Pento in our company 6 months ago and since we absolutely love it. It is super easy to use, has a friendly interface and has a great customer support team.
We also use HiBob as our HR system and Pento is integrated with HiBob, that creates a lot of automatization translated in cost savings/reduced processing time and elimination of errors.
Pento has a great reporting tool to check monthly payrolls, is integrated with HMRC for tax updates, etc.
Great software, great team !

We had some challenges around setting up correctly the People Partnership pension integration but eventually was solved

Compared to the other platforms out there, Pento is so simple and easy to use. Whilst also not missing any important details. It is so easy to update any changes and very user friendly.

I honestly cannot say I have experienced any issues with Pento so far.

It's generally really easy to use. The features have improved a lot in the couple of years we've been using it. The customer service is exceptional in my experience, they always respond quickly and help me understand things clearly.

Some things are not so clear. E.g. not so easy to see when an employee is due to be auto enrolled in pension. I now know how to see this but It was missed for the first few months which caused extra work.
However, the customer service makes up for any confusion as they will quickly respond with the right way to do things.

All functions and interface and how user friendly it is

Everything ok with it, nothing to complain about

I love how we have managed to streamline our payroll process to make this more efficient by reducing the need for manual entry. Our errors are now at a minumum thanks to Pento

There isn't a con at the moment, I'm really excited to see the next phase for pento now that you are part of HiBob.

It's easy to use, even for non-technical users.Excellent customer support service.It has a wide range of features, including automated payroll processing, integration with different software, and employer self-service.

the interface can be a bit clunky at times. It's also not as customizable as I would like.

So easy to use and run payroll. The best bit is that's it, all done. Our finance team can now easily manage the whole payroll process and it has actually become an enjoyable one. Before we were dealing with and always waiting for our external payroll company. Now we can simply do it all ourselves - Pento connects to HMRC, sends payments to employees and payslips. Also, support is always fast and awesome.

I can't think of anything bad to be honest. It really has revolutionized the way we run payroll for our company.

Pento has a great user interface and it makes payroll very easy to process each month. a lot of the payroll tasks which usually used to be manual are automated and also reassures that you are doing the same method of calculation each month e.g calculating gross pay for joiners and leavers mid-month, nil pay for employees etc...

Not being able to see future payrolls and essentially being able to plan ahead. A few other bits that you need to contact the CS team for e.g. adding new approval users. The price is also quite expensive to the other traditional payroll softwares out there but can see it's use case for those that do not have any payroll background. Also, I usually request sales & CS bonuses from the leads every month and would be nice to have them update the figure directly themselves rather than it go through me to avoid errors and save time.

Once everything was up and running, I probably spend less than two minutes per month running payroll. UI is pretty intuitive and easy to navigate. When you have experience with other products, running payroll with one click feels like magic.

The setup took some time, as we needed to set up all employees and link the bank account. Be sure not to change in the last days of the month.

Payroll used to be a real hassle for us. We would outsource it but it still took a lot of time and effort wrangling with spreadsheets and emails. Now we use it Pento for our Danish employees - and the whole payroll process takes literally 5 minutes once a month. We also plan to use Pento in UK once we hire the first employees there.

There are a few small features missing on the reporting side, but Pento is telling us they are working on more comprehensive export functionality.

Never actually had any problems. Money gets paid when it needs to be, everything is reported to tax authorities and employees receive nice payslips.

Nothing really. Sometimes I would like a bit more control over who can approve the payroll. But Pento has assured me that they are working on deeper approval flows.

The Pento app works perfectly. It saves you a lot of time and it makes us running payroll a breeze. We used to spend days coordinating payroll changes, but now it’s all done within a few minutes.

The export functions could be a bit more advanced. Pento assured me they are working on it.

Pento provides an easy-to-navigate panel where you can see your payslips from past months. The interface is very user-friendly!

There aren't that many features aside from the overview of your payslips and holidays. I haven't used the software long enough to discover any major issues.

We basically don’t have to think about payroll. It’s just there and it just works. We log in once a month for a few minutes to confirm everything and that’s about it.

Nothing so far. We’ve had a few small issues in the beginning but Pento support and development has always been on top of it quickly.

Great to spot mistakes in payroll which I've had many times in my career
Loved the transparency and UX from the user side

None specifically it's very simple and used only once a month, would love an integration to investment apps.