Relatient Reviews

Flexibility. Relatient is capable of "bobbing and weaving" to meet the needs of their customers. We've worked with other vendors, but no one matches Relatient's quality and service in the patient engagement space.

That we didn't use them sooner. Using Relatient out of the gate would have saved our organization many headaches.

It helps to save time by sending out patient reminders starting 5 days out. It takes away from my staff having to call 90 patients a day to confirm.

When we reschedule the patients it doesn’t allow us to change the stays to update properly.

It was good for sending reminders and getting confirmations from patients with out having a person calling.

It was a separate portal from our EMR system.

1.frees up time calling and confirming patients
2. patient's who cancel automatically drop off the schedule so others can book that time.
3. I get an encrpyted list of all cancellations and confirmations along with message left and no answers

i have none, and i have been using the product over a year.

what i liked the most is the reliability of the program

it does not have all the new features that other programs now offer

We love the ability to customize the scheduling ability for each individual. This was previously a huge issue of scheduling errors and this product was able to decrease those errors tremendously

My only dislike would be that it does not currently allow you to make changes in a group setting, you must make edits individually and this can be tedious.

Functionality and numerous ways to engage with our patients.

Customer support and cost of the program.

Our patients have raved about the options and tiered reminder system. Our office staff loves the ease of the reporting system and accessibility to patient responses.

Some pages do not fully load when using the quick link icons. The page will load properly when drilling down on the header to click the link directly instead of using the icons at the top of the page.

The dash view link that insurance agents can have to see our notes and photos for the claim.

When the system slows down or when the errors messages come up.

I like the reporting but if the service does not work, what is the point?

I have never experienced such aweful customer serrvice in any company I've worked with in 30 years

We are using Relatient for our patient appointment reminders, rescheduling, health campaigns and also for patient bill pay and electronic registation

Sometimes hard to explain to support when we experience issues

Customer service was responsive. Algorithms were a big help for staff.

Due to the customization some of our workflows in our EHR, Radix didn't work for all our appointment scheduling needs.

It's pretty easy to use. Setting up new patients is pretty quick and painless. I love the time if saves in contacting parents/patients and being able to respond when we have time.

When duplicate accounts are created. I wish it would pop up either on the patient end or provider end that why are about to duplicate a patient. If a parent messages us (even when their phone number is already linked to an account, I wish a pop up would pull up the other account information. It causes a lot of confusion for our patients.

I also wish the directions on the parent end were a little more user friendly as some of them have trouble setting up an account on their own.

This software has the potential to be game-changing for a medical practice. We really enjoy having the opportunity to reach our patients for reminders without having to take time out of an already busy practice to sit and make phone calls/emails.

My only concern is with the "cancel" or "reschedule" option on the SMS and email reminders. It does NOT remove the patient from the Allscripts schedule and unless you go into the portal, you don't realize that a patient has opted for cancellation or rescheduling their appointment. I have asked to have those options removed from our reminders, but as of yet, it hasn't happened. If they can get that corrected, I'd give it 5+ stars.

Love everything. Ease of use, reporting user friendly. Mgrs receive reports every day of prior day reminder calls. Patients only are directed to Google Review if they give us a 4 or 5 star. Otherwise, they are given an anonymous survey to let us know how we can improve our patient experience.

Every question I have had has been answered quickly and professionally by customer support so I have not had any problems with the software.

Our office is so excited about all the functions of the software, especially , when we need to do a total cancellation or rescheduling of an entire day.
The ease of sending out a message to all of our patients is so helpful.

Patients, from time to time, complain that they get to many reminders. We explain to them that if they confirm the first time that they are contacted the notices will stop, until the final reminder the night before their appointment.

Love how it integrates with our system and the information is pulled directly over that is needed to perform the job that we no longer have to pay humans to do.

Sometimes there's a glitch and something doesn't go out as planned but overall it works real well.

This is a fantastic software that is easy to use, and integrates with our EMR software to save time and removed unnecessary steps for our staff!

There's nothing about this software that I don't like.