Dialpad AI Meetings

4.5 (602)
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Web Conferencing Software

Overall rating

4.5 /5
(602)
Value for Money
4.4/5
Features
4.3/5
Ease of Use
4.5/5
Customer Support
4.3/5
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602 Reviews for UK Users

Nelson
Nelson
Overall rating
  • Industry: Information Technology & Services
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Unifies efficiency and communication in a quality team

Reviewed on 06/03/2023

A system that knows how to adapt to current times, it is a tool that is already quite well known...

A system that knows how to adapt to current times, it is a tool that is already quite well known and many organizations around the world know it since its versatility makes it one of the favorite alternatives for video call processes in the cloud, thanks to your system that even allows teamwork in the same place, screen sharing, recording videos or calls that can be made from wherever you are

Pros

Something that I really like about this tool is how quickly it can be implemented in the company, this is because it has a simple registration, and its audio quality is excellent, talking about calls is talking about mobility and this tool knows very well that alternative systems are needed to communicate if they are not in the workplace

Cons

It is a tool that does not usually have major drawbacks and if they do have them, they have constant advice, so there are no negative characteristics of it.

Mindy
Overall rating
  • Industry: Accounting
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Brand new - But LOVE it!

Reviewed on 18/03/2020

Pros

The reviews from colleagues and clients. After asking almost everyone I know that utilizes conferencing programs, I heard over and over that Uberconference was the most reliable. I love the fact that you can set your music and intro to the calls. The image is very clear and the fact that I can record the calls and get a transcript is awesome! I also love the fact that it pulls positive and negative comments from the call so you can focus on those areas later is really good.

Cons

It was a little complicated to deal with Dialpad as the support and recording program. I had no idea why I was seeing another program in the support and the backend of the software. You should be notified of this when you join so you know what to expect.

Alternatives Considered

Zoom Workplace, GoTo Meeting and Google Meet

Reasons for Choosing Dialpad AI Meetings

Needed a more robust system that had a more professional look

Switched From

FreeConferenceCall.com

Reasons for Switching to Dialpad AI Meetings

Reliability
Verified Reviewer
Overall rating
  • Industry: Internet
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Uber Conference is a very average quality software. Nothing shiny, nothing special, but fine.

Reviewed on 12/07/2018

Screen sharing functionality at a lower cost than something like Webex.

Allows our team the...

Screen sharing functionality at a lower cost than something like Webex.

Allows our team the ability to demo a feature or product to a whole team of customers.

Pros

Uber Conference has a very business friendly sales process. It's clear that they are focused on winning customers that aren't very tech savvy and want to appear very professional. You can quickly learn how to learn everything, and it gives you a nice digital tool for you support and sales teams to use. It's is also cheaper than some of the more premium softwares available.

Cons

Uber Conference relies more and more on Chrome with time. Most of our customers use Internet Explorer, and this can cause issues.

I have had issues with my mouse showing up in the past, and their support team told me there was nothing they could do about it. I later found a solution Googling around for 20 minutes. This may not be common, but I haven't bothered contacting their support since.

1-3 second video delays are COMMON... My coworked emailed them about this and they offered some suggestions... none worked.

You can record Audio but not Video... Why? This is a common feature in other software.

I still use it daily because I am unwilling to switch to something different than the rest of my team, and for the most part Uber Conference works fine, but I have never been dazzled by it.

Laurel
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

UberConference

Reviewed on 21/08/2019

Pros

I have found UberConference to be reliable for connecting with team members around the world. I also like the ability I have to record a call and review afterwards to ensure follow ups are documented.

Cons

I have no negatives to report for UberConference.

Fred
Overall rating
  • Industry: Media Production
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Great conference call services

Reviewed on 14/08/2019

I have had a very good experience. Setting up a call is very easy, and it is downloadable very fast.

I have had a very good experience. Setting up a call is very easy, and it is downloadable very fast.

Pros

Don't have to dial into the number for conferences if you have an account. Recordings are excellent and easy to download. No additional costs from dialing in by other conference members. Easy to negotiate website.

Cons

Would like overseas call-in numbers like Free Conference Call.

Gerard
Overall rating
  • Industry: Entertainment
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Quick, easy, effective - but calls can drop

Reviewed on 13/08/2019

Pros

It is very easy to set up the service, set up a call, and share a computer screen.

Cons

Sometimes a conference call with drop one or more participants. Occasionally, the audio will stop working for 5-10 seconds and then resume.

Curtis
Overall rating
  • Industry: Architecture & Planning
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

UberConference

Reviewed on 07/08/2019

This was my go to software to hold meetings and screen shares, the new limitation on time (45...

This was my go to software to hold meetings and screen shares, the new limitation on time (45 minutes) makes the free version unusable.

Pros

Easy to use and easy to schedule meetings

Cons

The new time limitation on the meetings for the free version.
You cannot allow viewers to have mouse control.

Yongyong
Overall rating
  • Industry: Environmental Services
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Easy to use and access

Reviewed on 08/08/2019

I am satisfied with the service so far.

I am satisfied with the service so far.

Pros

1. Easy to use, all web-based
2. Free version is also very good

Cons

1. sometimes the quality of conference call is not as good, especially when people are based outside the US.

Alternatives Considered

Zoom Workplace

Reasons for Switching to Dialpad AI Meetings

1. Cheaper 2. service is more or less the same as other software
Charles
Overall rating
  • Industry: Information Technology & Services
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent Conferencing ToolQ

Reviewed on 14/08/2019

The software makes it easy to conduct my weekly meeting from locations all across the country!

The software makes it easy to conduct my weekly meeting from locations all across the country!

Pros

The sound quality and support are amazing!

Cons

Can't think of anything negative to say, its a serious upgrade from FreeConferencCall.com!

Ethan
Overall rating
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

EM

Reviewed on 16/08/2019

Pros

Able to connect with people with simple invite and love the screen share.

Cons

Audio and mic levels are good but could be better

Ian
Overall rating
  • Industry: Security & Investigations
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Need a tool for telecommuting & conferencing? UberConference is THE BEST

Reviewed on 17/10/2019

My overall experience with UberConference has been nothing short of stellar. Throughout my business...

My overall experience with UberConference has been nothing short of stellar. Throughout my business and sales career, I've used Skype, GoToMeeting, Slack calls, and a host of other options, trying to find the most user friendly, reliable option at the best value. UberConference has been far and away the best tool I've used in this space. It's also the best bang for your buck. I used the free option for a while, but the paid business account option had some tools that I thought might be helpful in using this tool to help drive my sales. I was right, and the money I've spent on the paid version of UberConference has been more than worth it. However, if you're not wanting to spend money and need a free option...you won't find a better tool than UberConference. I highly recommend it!

Pros

I loved the ease of use a reliability of UberConference. I used UberConference on a weekly basis to conduct demos of the software platform I was selling for my previous company. It was really easy to use, and I very rarely had connectivity or audio issues. Reliability is absolutely critical to selecting a conferencing tool like this. When presenting software over distance, I would pull up the platform, share my screen with my prospects, and conduct the demo. If a conferencing tool has audio issues or connectivity issues, that can not only hinder your ability to present, but it gives your prospect a bad taste in their mouth for you and your company. They think, "This is a software company and they can't even use a tool that works well enough to present their own product to me???". UberConference can give you peace of mind on that front. It's a fantastic tool that I would recommend to anyone. In fact, I still use it to this day with my new company!

Cons

What I liked least about UberConference was the scheduling tool. Specifically, when I would schedule a conference, my attendees would sometimes say they didn't get the invite email to the conference, so I would have to go back, create a manual conference in my calendar, send them an invite, and include all of the conference information (link, access PIN, date & time etc..). I've used other tools where this portion of the solution was a bit better, but it didn't happen frequently enough to make me want to discontinue use of UberConference. It's a fantastic tool, and I don't want this to scare anyone away from using it. While it did happen occassionally, it wasn't too bad.

Eman
Eman
Overall rating
  • Industry: Outsourcing/Offshoring
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

UberConference is one of the best free tools for video conferencing!

Reviewed on 28/12/2018

Overall, this is the best free call or video conference out there. If you want to cut cost, and you...

Overall, this is the best free call or video conference out there. If you want to cut cost, and you are not using the conference for an important client then UberConference is for you!

Pros

What I like about UberConference is that it is easy to use, and you can change the music you want your attendee or the earliest joiner to listen when he or she is waiting for the other attendees to join. You can also shuffle it so that it will be a surprise! The conference code is not that long as well as compared to FreeConferencePro pass code they are recently issuing which is long and with a hash sign. You can also connect via phone or via web using the link so if you're overseas and afraid of being charged the international calling rates just turn on your data or connect to a store's wifi, and join the call using the web link.

Cons

What I least like about UberConference is that sometimes it has connectivity issues. It is barely an issue, and you cannot also moderate who is entering your video conference especially if they have the pass code or the link even if they are not invited to that event.

Sean
Sean
Overall rating
  • Industry: E-Learning
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Reliable Web Conferencing

Reviewed on 19/12/2018

Uber Conference has allowed us to easily connect and communicate on an ongoing basis with our...

Uber Conference has allowed us to easily connect and communicate on an ongoing basis with our customer base. It provides a positive experience, that has proven easy for users of all skill level to master and feel comfortable with. I highly recommend!

Pros

Aside from the software having a modern, easy-to-use interface, I am most thrilled that Uber Conference has finally given me a way to conference will all of my clients without the hassle of asking folks to download browser add-ons or deal with firewall security blocks. At one time, our team was rotating conferencing software based on who our call was scheduled with, as different customers were presented with challenges either access through their company firewalls, or installing browser add-ons they did not have admin permissions to download. Uber Conference has simplified the hassle, and I have yet not experience an easy connection with anyone I've reached out to.

Cons

I do with Uber Conference had the option for recording the screen-share portion of the conference.... however that's what I get for relying on the FREE account! ;)

Carsten
Carsten
Overall rating
  • Industry: Design
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Underwhelmed by your current web conference software? Prepare to stay that way.

Reviewed on 18/11/2018

It's good, there are definitely worse. But everyone knows what the issues are with web conferences....

It's good, there are definitely worse. But everyone knows what the issues are with web conferences. And I promise you, you'll find them here just like anywhere else.

Pros

It does what you'd expect it to do. It has all the modern conference features you'd expect. I always prefer conference software that doesn't require any downloads, which this doesn't, which is good.

Cons

BUT it has nothing more. I'm sure you're reading these reviews looking for a solution to some problem you have with GoToMeeting, Join Me, Blue Jeans, or some other competitor. But I hate to break it to you, while UberConference is something I use daily, it's only because that's what I landed on. I don't believe there are many more benefits to using it than other competitors. You just have to poke at all of them until you find one that makes you say to yourself, "meh, I guess this one works." That's the best you'll ever do.

Mary Ellen
Mary Ellen
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Reliable service, great features

Reviewed on 20/05/2021

In the past year, I've been on just about every conference service out there, and UberConference...

In the past year, I've been on just about every conference service out there, and UberConference continues to impress me with its reliability, ease of use and incorporation of technology.

Pros

I was already a fan of the service for its reliability and ease of use. The AI-powered automated transcription service was a game-changer. I appreciate that they continue to roll out useful new features at a steady cadence.

Cons

No complaints about the software at all! I have gotten confused reactions from others that I've invited to the call, who think Uber (the ride-sharing service) is behind it. Might want to rethink the branding?

Reasons for Switching to Dialpad AI Meetings

Best service/features for the price.
Macylyna
Macylyna
Overall rating
  • Industry: Higher Education
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

A Perfect Audio Conferencing Tool

Reviewed on 30/04/2019

UberConference is a tool that has been in our institution for years now. It has made us meet and...

UberConference is a tool that has been in our institution for years now. It has made us meet and connect with stakeholders globally.

Pros

UberConference has been our perfect tool when it come to audio conferencing. One of the things that we like best and made us to be the most preferred is the clear audio feature it has. With this software we are able to clearly hear the voices the respondents allowing us to communicate effectively.
The software has also a feature that allows many individuals to be in a call at the same time. This is a feature that is unique and different from the other dial pad phone system. This allows us to have meetings departmentally via audio and even meetings with clients

Cons

I hate that the tool is just limited to audio. One cannot have a video chat.

Kyle
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Dialpad meeting (formerly uberconference) user

Reviewed on 28/07/2021

Pros

The software is very easy to use and customers have no issue figuring out intuitively where different things are. It also has free unlimited recording and a local phone number that people can dial into without a pin

Cons

My least favorite portion of the software is the mobile is not able to view screens or share screens. It also does not record screens and just audio for meetings

Alternatives Considered

Zoom Workplace

Reasons for Switching to Dialpad AI Meetings

Cost and ease of local dial in phone number
Mike
Mike
Overall rating
  • Industry: Management Consulting
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Crystal clear, instant download, shareable

Reviewed on 13/08/2018

Getting a high-quality call recording from UberConference lets me pay attention to my prospect and...

Getting a high-quality call recording from UberConference lets me pay attention to my prospect and clients over the phone or mobile or desktop or tablet without having to worry about taking notes. My clients feel the difference and often say something like "It really feels like you're paying attention to me." (Which, I really do--thanks to UberConference.)

Pros

UberConference makes it easy to set up calls in advance, on-the-spot, or hear them later. Most of all, I like the sound quality. When I use UberConference, everyone hears each other clearly and without noise. I especially like being able to download the call recordings and send them to my transcription service. Because everyone's voices are recorded separately, it's easy for the software to pick up who is saying what. That clarity has helped improve my throughput after meetings by about 20%.

Cons

UberConference doesn't yet (to the best of my knowledge) work with Zapier. Ideally, I'd like to automatically download audio to my Dropbox account, to my desktop, and to forward it for transcription. This is one of those product that the less you 'touch' it the better (no offense UC ;-)

Narek
Narek
Overall rating
  • Industry: Computer Software
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 1.0 /10

Big need covered poorly

Reviewed on 24/12/2018

It feels like I overpay a service that I use as I don't find a more convenient replacement. I think...

It feels like I overpay a service that I use as I don't find a more convenient replacement. I think if there was a better competitor on market I would opt out from Highfive

Pros

Idea of having static fixed camera in meeting rooms that can connect to your laptop and create shared conference experience is great. I love the move meeting to TV feature as you can turn off laptop if needed and meeting will stay on air. Share screen option with share window option is great in terms of privacy. Also integration with Slack makes it easy to invite new people fast

Cons

Cold start takes too long. Is highly dependent on high speed internet and glitches when having slight network issues. Screen sharing mostly is pixelated and low FPS. Meetings get interrupted with no reason.

Verified Reviewer
Overall rating
  • Industry: Consumer Services
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Uber Conference makes communication easy

Reviewed on 20/07/2018

Pros

At work we have a lot of outside contractors who are working on a variety of different projects for us. We mainly use Uber Conference to be able to communicate with them on a daily basis. We love being able to share our screens and it makes meetings easy for everyone to participate and understand the work that is being done.

Cons

My only complaint and it's a silly one, is the song that plays before anyone else is online is very annoying. It was catchy at first, but when you literally here it multiple times a day, or at least multiple times a week, it gets pretty annoying really quickly. We always have to mute the song, which then sometimes we miss one one of our employees actually gets on.

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Good not great

Reviewed on 07/09/2018

Pros

When I was working heavily with international clients, Uberconference allowed me to be able to provide international numbers to call me from. Whether they were in Africa, Asia, Europe, etc. they had a number for the specific countries so they were not charged international fees. It was a simple interface as well, nothing complex.

Cons

I would record the call/audio, but not my screen/visual. If there was something being presented and I wanted to reference the deck or presentation, I could only hear others talking about it. There were a lot of audio problems as well, it would cut out frequently and we would have to dial back in. A bit annoying and was embarrassing.

Adam
Adam
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Completely Lost Faith

Reviewed on 04/02/2020

Quite poor customer service

I asked for a refund for our annual contract because I wasn't able to...

Quite poor customer service

I asked for a refund for our annual contract because I wasn't able to receive the services level promise (they've confirmed we've been receiving poor technical service). They refused and said it wasn't part of their terms of service.

Just so anyone reading this knows, Dialpad doesn't even stand behind the service of their product. If that doesn't tell the story I don't know what will.

Pros

It used to be a great and easy to use the product for international calling but over the past year, the service has declined rapidly

Cons

Calls constantly drop. I'm not even able to use the service that I pay for because the web app continues to crash. Every time I enter a room with an international caller we drop off in 30 seconds. Rinse, wash, repeat.

Verified Reviewer
Overall rating
  • Industry: Design
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Literally the best video conference experience if you are literally made of money

Reviewed on 24/04/2019

Love it and love working with them. We use it to maintain constant communication connections to...

Love it and love working with them. We use it to maintain constant communication connections to our offices around the world.

Pros

SO EASY. They have refined the UI over years and years of hard work and everything just WORKS. It's such a good experience. And its pretty, and your brand looks good on it. The audio quality is astounding and there is minimal lag even on spotty connections. Plus screen sharing.

Cons

SO EXPENSIVE. Gobs of money. Zoom doesn't do half as good a job, but its almost a 10th the cost.

Verified Reviewer
Overall rating
  • Industry: Program Development
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Nice conferencing tool

Reviewed on 12/05/2019

Pros

We use Highfive for our regular calls with our colleagues in different offices/countries. It's simple and easy to use, and the mobile app also works well. I like that you can schedule a meeting through Highfive and link it to Google calendar so that the meeting link and all the details show on other members' calendars. Built-in chat is useful in cases you can't hear each other and don't have to jump into another app to ping the call participants.

Cons

I have often experienced issues with sound and screen share. Lately, I haven't been able to share my screen no matter what I do, and no matter if I'm on the desktop app or calling from browser. Even after multiple reinstalls this problem persists and has caused some delays in workflow and discussions.

Alley
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Uber-everything

Reviewed on 07/08/2019

We use UC three to four times a week on average. We typically have 5 to 7 participants on the call....

We use UC three to four times a week on average. We typically have 5 to 7 participants on the call. The screen share is an easy feature, and we use it frequently. I'm not sure if the ability to record is on there, as we have not used it. Setting up calendar time is quick and easy and integrates well.

Pros

We absolutely love uber conference. Its easy, time saving, FREE, and best of all the hold music is entertaining. It lightens up a conference call, and it is catchy. The features are easy to use and I love that it has all we need for our small operation. It really is great!

Cons

I'm not sure if there is a recording feature. It would be helpful if there was a walk me or walk through when you set it up. I don't think it has all the bells and whistles like InterCall (when you press *6 it tells you how many people are on the line). I wish it let you customize your profile and did not show your location when you were on the phone unless you told it to - if there were an option to say show number/face/image/or just location.

Alternatives Considered

Conference Call

Reasons for Switching to Dialpad AI Meetings

cost/features