Melio

4.2 (378)
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Accounts payable for small businesses

Overall rating

4.2 /5
(378)
Value for Money
4.3/5
Features
4.1/5
Ease of Use
4.3/5
Customer Support
4.0/5

83%
recommended this app
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378 Reviews for UK Users

Devin
Devin
Overall rating
  • Industry: Wholesale
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Simple and Intuitive for our growing business

Reviewed on 07/11/2022

They have been great to work with and support is super responsive

They have been great to work with and support is super responsive

Pros

One thing I like about Melio is a newly released feature that allows us to pay multiple invoices to one vendor by one payment. We often had to create individual payments to each vendor separately so now we can combine into one payment makes everyone's life easier.

Cons

We had issues of the preferred payment method of payment to vendors change without us making the change but that seems to be a resolved issue.

Response from Melio

Hi Devin, thank you for taking the time to post this review. We are delighted to hear you find Melio useful and are enjoying the features we offer.

Best,
Team Melio

Danie
Overall rating
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Melio is fantastic for bill pay, OK for receivables

Reviewed on 01/04/2022

Pros

Melio is super easy to set up and use. The integration is fast and simple, and works reliably. Being able to enter bills in QBO and have them in Melio, and if appropriate set up payments too so all the client has to do is approve them has been game changing for payables management and cash flow forecasting, especially for our distributed, international clients.

Cons

Melio is missing a few features. It really needs to require a W9 for certain vendors before it allows payment. It's also frustrating that it can't take pre-payments/retainers. We have clients that really need that, and other clients whose customers payments fail too often because they misunderstood that question and answered incorrectly. Overall, the A/P side is much stronger than the A/R side.

Reasons for Choosing Melio

Faster, online, full details of what the transactions were. Approval processes that can be done between people in different geographical locations.

Reasons for Switching to Melio

Faster set up, better interface/UX, very bad experience with Bill.com previously.
Darla
Darla
Overall rating
  • Industry: Accounting
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Took My Client's Money

Reviewed on 14/12/2022

I WILL NEVER USE MELIO AGAIN! You are like an insurance agency - you only find out how good they...

I WILL NEVER USE MELIO AGAIN! You are like an insurance agency - you only find out how good they are when you file a claim

Pros

Ease of use................................

Cons

Melio is great if all you want to do is send out bills and have no issues besides cancelling a check you sent. However, the software started populating vendor names for vendors we NEVER did business with, which ultimately ended up with a check going to the wrong vendor. The vendor called me and notified me of the mistake, but would not cut us a check back or ACH us the money directly. Instead, they said their policy was to send the payment back via the exact same means it was sent to them...BIG MISTAKE! Melio claims they don't have the money and have no way of tracking it (even though I gave them all the info the need to search for it), and on top of that, they REFUSE TO ALLOW ANYONE FROM MELIO TO CALL ME!I have requested multiple times for a manager to call me. They even put in a call request...what happened? They would only respond via email and of course I kept getting representatives. After no less than 25 emails back and forth, I finally got a response from an "accountant manager" who told me there's nothing they can do and they are closing my case. Um, you have over $1200 of my client's money and I have requested multiple times to be called so I can discuss this issue with someone at the company in higher management, and I have flat out been denied! I CONSIDER THIS THEFT!!! Melio has stolen my client's money and won't make it right.You can't call them, and they WON'T CALL YOU! VERY UPSET WITH THIS COMPANY AND THEIR LACK OF FOLLOW THROUGH.

Response from Melio

Hi Darla, we'd love the chance to investigate this further. We don't have enough information here to find you in our system, please email us at [email protected] with "Capterra review: Urgent" in the subject line and our support team can connect with you.

Best,
Team Melio

Ryan Rey
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Payment Solution that works

Reviewed on 20/05/2021

Melio has an excellent customer support and resolves any issues quickly.

Melio has an excellent customer support and resolves any issues quickly.

Pros

We choose this product since it seamlessly integrates with our accounting software. It also allows us to send paper checks without the hassle of printing and mailing them.

Cons

There is nothing really to dislike about the software with how our company is using it right now. I do hope for a much better interface and a more informative dashboard in the future.

Alternatives Considered

Tebra

Reasons for Choosing Melio

It is integrated with our accounting software. No need to re-enter vendor information on Melio.

Switched From

Venmo

Reasons for Switching to Melio

Melio integrates with our accounting software

Response from Melio

Hi Ryan, thank you for taking the time to post this review. We are delighted to hear you find Melio useful and that our customer support team has been able to assist you. We appreciate your detailed feedback and will take it into account as we continue to improve our product and service.
All the best,
Team Melio

Cheryl
Overall rating
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Extremely User & Budget Friendly

Reviewed on 03/02/2023

Absolutely love this product and it’s affordability.

Absolutely love this product and it’s affordability.

Pros

This product is a great value for what it provides. We rarely pay anything for this product as it only charges on international wires and checks. Most of our transactions are ACH and free. Processing is super easy.

Cons

The only complaint I have is there is no phone support. Getting an answer to an issue is a little delayed through a ticket system.

Alternatives Considered

BILL Accounts Payable & Receivable and Airbase

Reasons for Choosing Melio

Bill.com was unreasonably expensive for our volume.

Reasons for Switching to Melio

Price and functionality.

Response from Melio

Hi Cheryl, thanks for sharing this review with us and the community. We're glad to hear Melio has been a great fit for your business. As for support, feel free to live chat with our customer experience team any time Monday- Friday 9am- 8pm EST. We're happy to help.

Best,
Team Melio

Bill
Overall rating
  • Industry: Machinery
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Exhausting Melio

Reviewed on 31/07/2024

Using Melio increased the time I spend on book keeping. That should tell you all you need to know.

Using Melio increased the time I spend on book keeping. That should tell you all you need to know.

Pros

There is nothing about Melio that makes my job any easier

Cons

Having it forced on me by Quickbooks
Inability to talk to a real person
Holding my money for 10 days AND charging me a fee for paper checks
Cancelling payments for no apparent reason, to vendors previously paid, only referred to TOS to find the reason. Ugh.

Response from Melio

Hey Bill,

Thanks for sharing your review with us and the community—we really appreciate it! Our goal is to ensure a smooth experience for all our customers, so we're sorry to hear that we fell short of that with your recent experience.

Our support team is available on weekdays from 9 am to 8 pm EST. You can chat with a live agent for any assistance you may need. We'd also love to investigate your cancelled payments and the 10-day payment further, but we need more information from you. Please reach out to us at [email protected], and we'll look into these issues for you.

Looking forward to getting this sorted out with you soon!

All the best,
Team Melio

Jonathan
Overall rating
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Why use Melio with QuickBooks

Reviewed on 31/03/2022

Excelleent

Excelleent

Pros

The built-in integration with QBO and QuickBooks Desktop allow easy flow from invoice entry to payment. The ability to schedule to send either ACH or Check within QuickBooks is critical to our workflow. If we don't have the ACH info the ability to request it securely from the vendor is great

Cons

No batch payment, the ability to pay more than one bill with a single payment would be a great addition. Also showing how credits are applied to a bill would be extremely helpful. We send a "bill & applied payments" to our vendors so they will know. Just an extra step that we would like to eliminate

Herbert
Overall rating
  • Industry: Computer Hardware
  • Company size: Self Employed
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Painless payments for painful payees

Reviewed on 14/12/2020

Excellent

Excellent

Pros

I was able to set up payments to the very few vendors that absolutely demand being paid via ACH rather than needing to consolidate my business transactions through a software suite to make it worthwhile.
It is also incredibly affordable or free for the transactions, and there has not been problems.

Cons

There was a feature that was pretty adept at picking up an invoice PDF and setting it up as a pending bill, but the accuracy has gone down. Nothing to cry about though as I have always triple checked things!

Alternatives Considered

QuickBooks Enterprise and QuickBooks Online

Reasons for Choosing Melio

Easier and more reliable

Reasons for Switching to Melio

No need to consolidate my business into a software package that locks you into renewals. I can switch banks, accounting software, addresses etc. and Melio is just for paying bills. No need to be all things.

Response from Melio

Hi Herbert, thank you for the fantastic review. We are delighted to hear Melio has been able to take some of the pain out of making business payments - it's what we're here for. We would also like to thank you for your feedback which we will pass along to the team.
All the best,
Team Melio

carmen
Overall rating
  • Industry: Restaurants
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Melio softare is just great!

Reviewed on 17/11/2022

We have to process many payments per day and with Melio I was able to upload and pay our invoices...

We have to process many payments per day and with Melio I was able to upload and pay our invoices timely and quickly

Pros

This software is amazing and I like it because is user-friendly, quick and absolutely efficient.

Cons

There are no cons for me! This software is absolutely adequate for our business

Alternatives Considered

BILL Accounts Payable & Receivable

Reasons for Switching to Melio

Because it was very intuitive and the client support very responsive

Response from Melio

Hi Carmen, thanks for sharing this review with us and the community! We're glad to hear you find Melio useful and easy to use.

Best,
Team Melio

sandy
Overall rating
  • Industry: Accounting
  • Company size: Self Employed
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Melio is a great option for sending and receiving payments

Reviewed on 31/03/2022

I have been extremely happy with the ability to have payments come directly into my bank account...

I have been extremely happy with the ability to have payments come directly into my bank account from the customer, and the fees are fair.

Pros

This product integrates very well with Quickbooks Online, and is fairly easy to use once it is set-up. Customer Service is great

Cons

Set-up takes a little bit of computer saavy, but customer service is very helpful. It takes a little bit longer than I would like to get the funds in my bank account after a customer has made the payment when they pay from their bank account.

Alternatives Considered

Veem

Reasons for Choosing Melio

Quickbooks payments fees are too high, and the time it takes to get the money too long

Switched From

QuickBooks Money

Reasons for Switching to Melio

I did not need to process any international payments
Andrew
Overall rating
  • Industry: Accounting
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best Software For Any Business

Reviewed on 07/11/2022

Amazing!

Amazing!

Pros

It is very intuitive, and the integration with QBO makes AP and AR processes efficient and automated. All that with a low price makes this a win win for any business.

Cons

I would like to see more integration with other accounting software platforms like QB Desktop, Xero and SAP.

Response from Melio

Hi Andrew, we're so happy to hear that you find Melio useful and easy to use. Thank you for sharing your review with us and the community.

Best,
Team Melio

Mar
Overall rating
  • Industry: Individual & Family Services
  • Company size: 2–10 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Melio is the best payment processing app available for the price

Reviewed on 06/05/2023

Excellent customer service

Excellent customer service

Pros

Payment processing, Ease of use, and price

Cons

I like everything about Melio. I don't have any complaints.

Alternatives Considered

Stripe

Reasons for Choosing Melio

Stripe treats small business owners incredibly bad.

Switched From

Stripe

Reasons for Switching to Melio

Customer service, Price, and Ease of use

Response from Melio

Hi Mar, thanks for leaving this 5 star review. We are glad to hear Melio is a resourceful tool for your small business.

Best,
Team Melio

Carisa
Overall rating
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Melio Simplifies the Payables Proecess

Reviewed on 02/05/2023

Melio has streamlined our accounting process internally and with our clients. it has given us the...

Melio has streamlined our accounting process internally and with our clients. it has given us the ability to work in remote situations and process payments for clients no matter where we are. The payment status and tracking has been key to making sure vendors receive payments and deposit them.

Pros

Melio is an easy app to setup. It's integration into the accounting software is key. It is easy to use and customer service can help with any issues like Stop payments or reissuing payments which saves time on the payables side. It is a benefit that vendors can receive ACH or Checks all with a click of a button!

Cons

The cost per check can be a con of the product, since we went from using it on its inception it was an inconvenience to have to start paying a fee per payment. however the application is still less expensive than the alternative products. The process time is a bit slow, you have to anticipate about 7 business days before payment is received by a vendor.

Response from Melio

Hi Carisa, thank you for sharing this review. We're happy to hear Melio has simplified the accounts payable process for your business. We'll be sure to pass this feedback along to our team.

Best,
Team Melio

Beau
Overall rating
  • Industry: Media Production
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Melio is my hero!!!!

Reviewed on 02/05/2023

Excellent- it takes so much of the organizational hassle out of our billing and payouts.

Excellent- it takes so much of the organizational hassle out of our billing and payouts.

Pros

It just takes everything off my plate. I don't have to write checks, it has free ACH transfers (for both sides), quickbooks integration, invoice cataloging, payment scheduling, and my favorite... being able to tie multiple company profiles under one admin account! As someone who owns a few [very different] small businesses with different teams, I can keep everything separate and organized, but all under the same login.

Cons

I wish there was some way to store W9's to a contractor's profile in Melio. I don't even need to be able to file 1099s via Melio (although that would be awesome) but this tiny little organizational tool would be really helpful in staying compliant since no one else (like Quickbooks) has this.

Response from Melio

Hi Beau, thanks for taking the time to share this review. We're thrilled to be your hero by providing a streamlined experience for your businesses and we're committed to providing you with an excellent user experience. We'll be sure to pass this feedback along to the team.

Best,
Team Melio

Joe
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Melio Almost Put Me Out of Business

Reviewed on 12/01/2023

Horrible customer experience when I was hacked last month. It is still not resolved. Someone set...

Horrible customer experience when I was hacked last month. It is still not resolved. Someone set themselves up as a vendor and then attempted to pay themselves. The fraudulant contacts are still not out of my account and my account has been frozen for over a month despite claims that it is all cleared up. Foolishly I believed them and attempted to pay my key suppliers again. I came back over the holidays to find that no payments had gone out and almost lost my biggest supplier/vendor. Multiple chats and even a message to one of their executives on LinkedIn (his response illustrated why their customer experience is so poor) have yielded nothing. Despite the headache to set up all my vendors again on another service, that is what I am doing. DON'T USE THIS SERVICE.

Pros

easy to set up and use -- had been reliable until my account was hacked over a month ago. Since then it has been inop.

Cons

unbelievably poor customer support. They have no phone option and are limited on chat. They will promise you a quick email response, but then it never happens.

Response from Melio

Hi Joe, thanks for sharing this feedback. We take inquiries related to fraud seriously and would like to investigate this issue further. We cannot find any correspondence with your information. Please email our support team with "Capterra: urgent" in the subject line and we'll be sure to get to the bottom of this. Please know this is of top priority to us.

Best,
Team Melio

Kallie
Overall rating
  • Industry: Online Media
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Melio saved us in a crunch and we've stayed for years!

Reviewed on 02/05/2023

It can be hard to find a trustworthy site to send money but we always felt safe with Melio and they...

It can be hard to find a trustworthy site to send money but we always felt safe with Melio and they have great support to help at any time. Their rules and timing for sending money are simple so once you read those, everything is straightforward and you know exactly when your money will arrive / vice versa.

Pros

We needed to make a payment fast and were having some issues with our bank which required an in person appointment. Finding Melio saved the day and we were able to process the payment quickly, safely, and very conveniently. The cost to use a credit card is the standard 2.9% fee which is invaluable when you want to leverage credit but are in a space where many companies only accept wire transfers.

Cons

I had a payment or two rejected before I knew that you could only select the "I have already received the goods" for my industry but other than that, I had a perfect experience with Melio.

Response from Melio

Hi Kallie, thanks for sharing this five star review. We're delighted to hear that Melio has allowed you to process payments quickly, safely, and conveniently. Our goal is to consistently deliver the support and assistance you require for your business. We greatly appreciate your continued support over the years and we'll be sure to pass this feedback along.

Best,
Team Melio

Aaron
Overall rating
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Fantastic Product

Reviewed on 07/11/2022

My overall experience with Melio has been a positive one. We have multiple locations and the...

My overall experience with Melio has been a positive one. We have multiple locations and the approval process on each invoice being processed has been seamless.

Pros

The ease of set up and implemenation on this software is outstanding. The immediate synch with Quickbooks has been a time saver.

Cons

This software was free when we started using and now is charging per transacation. I am not a fan as part of our attraction to this software was no fee.

Alternatives Considered

BILL Accounts Payable & Receivable

Reasons for Switching to Melio

Cost

Response from Melio

Hi Aaron, thanks for leaving this review. We're happy to hear you are finding Melio useful and easy to use. To clarify, our new check fee covers printing, postage and handling. There is also an additional layer of security to sending checks with Melio - your bank details are never on the check, helping protect you from fraud and check forgery. Please note, our ACH bank transfer feature remains free of charge.

Best,
Team Melio

Jason
Overall rating
  • Industry: Media Production
  • Company size: 2–10 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A Cut to the Chase Solution

Reviewed on 15/12/2020

Customer service is second to none. You really get the sense that the people speaking to you care...

Customer service is second to none. You really get the sense that the people speaking to you care about the product and care about how you are using it. I've had several people reach out to me just to make sure everything was okay and that we were getting the most out of the product. The interface needs a little work to make it easier to use, feels a bit clunky at times, that and the other things listed above are some issues that need to be incorporated in but other than that we love using Melio for our needs.

Pros

Melio is a great product we recently had the opportunity to discover. I was very impressed at how easy it integrated to our accounting in Quickbooks. This is the main reason I found it so vital in our operation. Before we started using Melio there never really was a great solution for paying people by different means. We had some vendors who wanted printed checks and still others who preferred an electronic payment. Melio makes it easy for your company to pay people safely and quickly.

Cons

I have to say I really like the software so far but there are a couple of items I would really like to see and these items almost stopped me from deciding to use the product. First, the paper checks really need an overhaul to look more professional and branded from a specific company. I've had freelancers who wonder if the check is legitimate because it doesn't have our logo or they can't see that it's coming from us. Paper checks definitely need some work...also, the ability to run a simple payroll out of Melio wold be helpful so that you can eliminate printing checks in your office completely. It would be nice to be able to simply pay employees through Melio as well as freelancers. I know that there are work arounds, but we need a dedicated way to pay employees added.

Response from Melio

Hi Jason, thank you for posting such an amazing review. We are very happy to hear you find Melio's various payment options useful and that our service is able to save you time and hassle. Also, thank you for your valuable insights into our product - we will pass them along to the relevant teams.
All the best,
Team Melio

Adam
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Melio for Wine Retailers

Reviewed on 29/01/2020

See above.

See above.

Pros

-ability to use credit cards to pay distributors via ACH
-ability to earn triple points on Chase INK Preferred card since Melio is categorized as "shipping" for Chase. Don't mess around with this!
-syncing to Quickbooks invoices
-itemized credit card transactions with distributor name; easier for bookkeeper
-wonderful and responsive account rep - [SENSITIVE CONTENT HIDDEN] Smart
-simple interface

Cons

THINGS TO ADD:
-importing vendor credits from Quickbooks to Melio
-ability to partially pay an invoice
-ability to sort invoices by date, vendor, due date, amount, etc.
-need to clearly display which store/account I'm logged in under; I have two stores and I have to click my name in the bottom left to see which store I'm logged in under

ISSUES/IMPROVEMENTS:
-better communication with accounts receivable departments at vendors; a lot of companies have Melio and have no idea what it is, don't trust payment, don't tell sales reps, etc.
-improve the speed of emailing of payees after payments are made; there is a lot of confusion if/when a payment is made
-Code for bonus categories for AmEx and Barclays business cards
-Create an Android app
-Find a way for credit card payments to hit vendors' accounts at open of business next-day
-offer promotions to be more competitive with Plastiq. Currently, Plastiq offers tens of thousands of dollars every month with 1% fees. They also only charge 2.5%...
-Find a way to make COD payments easier or more trusted with alcohol vendors

Mary
Overall rating
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Product for small business owners

Reviewed on 19/11/2022

I've recommended Melio to all small business owners that I've met across the board and utilize it...

I've recommended Melio to all small business owners that I've met across the board and utilize it for all 5 of my own companies. This helps me so much in terms of organization and cash flow.

Pros

I love that I can control cash flow easily using Melio - it will remind me about when bills are due, I can easily see what I have outstanding, search for paid/unpaid invoices by vendor and plan out when my bills are best paid.

Cons

I would love to add an entry area to specify the difference between "delivery date" and "due date".

Response from Melio

Hi Mary, thank you for sharing this review with us and the community! We're glad to hear you find Melio useful and easy to use.

Best,
Team Melio

Marie
Overall rating
  • Industry: Wholesale
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Quick and easy to use ..

Reviewed on 04/04/2023

The software was sent to me by a friend for help with paying my contract worker quickly. I could...

The software was sent to me by a friend for help with paying my contract worker quickly. I could not believe it was free to us (boss loves that) so we have been using it for about 2 1/2 years and really like it. There are some limitation but nothing crazy. Melio is always adding to the software as far as different features to help make life easy. Like that as well. If you have a smaller business I think is a great software for you.

Pros

If find once you have set up all your vendors and or contract workers it very easy to use. It's free if you stay within their limits and guidelines.

Cons

It will take about three business days for your money to get to whoever it is going to (with direct deposit) for anything faster you have to pay an extra fee. Setting up recurring payments can take a bit to figure out.

Response from Melio

Hi Marie, thank you for sharing this review. We're happy to hear you find Melio useful and easy to use. We'll be sure to pass this feedback along to our team.

Best,
Team Melio

Zane
Overall rating
  • Industry: Sporting Goods
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A God Among Men

Reviewed on 29/01/2020

We use Melio to send all our ACH transfers. You can quickly upload and create bills and schedule...

We use Melio to send all our ACH transfers. You can quickly upload and create bills and schedule payments for whenever they are due. when you send transfers via your business debit card, they arrive to your vendors NEXT DAY! It's super easy and actually fun to use.

They also have the ability to pay your vendors via credit card, so they charge your card and deliver the funds to your vendor's bank account for a small fee. It really helps us keep up with cash flow, plus the 2% back from the credit card makes the fee almost non existent.

And with the direct connection to Quickbooks Online, its super easy to sync all your vendors, bills and payments, making Melio a perfect bill management application. We'd recommend it to everyone.

Pros

- Free to use
- Free to send bank transfers
- Low cost to send bank transfers by charging a credit card
- Perfect bill management application
- Gorgeous and responsive UI
- Syncs directly with Quickbooks
- Quick and responsive support staff

Cons

No ability to pay international vendors via credit card transactions, but no one does that so not really a loss.

Alternatives Considered

BILL Accounts Payable & Receivable
Karen
Overall rating
  • Industry: Commercial Real Estate
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Worst customer service ever!!

Reviewed on 30/09/2022

Pros

No pros at this point. I thought that this was going to be a great choice, but it is not!

Cons

I processed 13 bill payments on 9/6, the funds were withdrawn from my account immediately. I started to receive phone calls from my credit card accounts, bank, insurance companies saying that payment was never received. I immediately looked at the QBO account, then my checking account. I reached out to MELIO via a chat and email. I was able to chat with a representative who eventually told me that "Unfortunately there was a bug in the system that prevented the payments from going out." REALLY?? And you couldn't even make your clients aware of this when it was occurring or even afterwards?! NOPE, now I have incurred late fees, and penalties. I requested that they overnight mail these checks to my vendors with an explanation of what occurred on their end, but was told that there was no way for the system to expedite payments, but could give me promotions for future payments as long as I was eligible. I requested contact with someone in a supervisory role, but have never heard from anyone. Again, all their fault, but no responsibility taken on their end. This company is just a joke, and I have expressed my concern with their business practices to Quickbooks as well. If you are thinking of a billpay service--stay away from MELIO!!

Jim
Overall rating
  • Industry: Recreational Facilities & Services
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Non Responsive Support

Reviewed on 25/07/2022

We reported a very serious fraudulent activity over a week ago, since this time I have been trying...

We reported a very serious fraudulent activity over a week ago, since this time I have been trying to get someone associated with Melio to contact us in order to share additional information concerning this case. Trying to reach someone within the Melio organization is a joke, I am extremely frustrated by the lack response when it comes to urgent matters.

For this reason only, I would NEVER recommend anyone to use Melio. It is fine until a situation arises then you are absolutely 100% on your own. A simple call or a follow-up email from a live person versus automated responses would go a long way.

Pros

The product is easy to use, however customer support is NON-EXISTENT. There is NO WAY to reach an actual person, either via phone or "Live Chat". So far my experience with Meilo 's customer support has been absolutely horrible.

Cons

Customer Service/Support Team is unreachable & non responsive

Response from Melio

Hi Jim,

We appreciate you voicing your concerns and would love the chance to turn this experience around for you. We're currently investigating further to see if your case has been resolved or if you need further assistance. To make sure we have all the correct info, please send an email to [email protected] with the subject line "Capterra review". Kindly include your account name, contact details and a brief explantation of the issue you've been experiencing. We will ensure your case is placed on high priority and responded to by a member of our support team within the next 1-2 business days.

Thank you for your cooperation and understanding.

Team Melio

Lisa
Overall rating
  • Industry: Building Materials
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Helpful as can be

Reviewed on 20/07/2023

Melio is nice to sync all information of A/P and A/R to keep better track of what is paying out and...

Melio is nice to sync all information of A/P and A/R to keep better track of what is paying out and what is coming in. I don't have to write as many checks and mail out invoices. I think with some work on the accounts receivable side this program will be even better. You have to wait sometimes for items to sync. Can't really complain too much when most transactions are free. That's really nice.

Pros

I like how Melio syncs with my QBO. I put in a bill and it shows up in my to pay list of vendors. From there I can schedule it to be paid and its paid on time.

Cons

Much improvement is needed in the accounts receivable. My invoices sometimes don't show up for me to send and it's hard for some of my customers to sign up to make payments to me or they don't want to give out their banking information.

Response from Melio

Hi Lisa, thanks for sharing this review and leaving this feedback. We're glad to hear you're finding Melio to be a resourceful tool. We appreciate the feedback and would like to hear more about the issues you're facing so we can help make this experience even better. Please email us at [email protected], we're happy to help.

Best,
Team Melio