BOSSDesk Reviews

Ease of deployment, ease of building out forms, setting up teams, custom routing etc. I like that most things are very easy to customize.

With the ease of use comes some restrictions. You're limited to just the options they give you. Since it's web based they can't really customize anything directly for you because it will impact all of their customers. I think reporting and some notification options could be improved as well.

The Ease of use and the responsiveness of the support team.

I really don't have anything bad to say about the software.

A lot of the features have change from the older version. Makes it more user friendly.

Creating a ticket for the customer to use and to help with there IT needs, still seem a little difficult.

It's Scalability, price, quick response from the support team.

N/A - I can't think of one disklike of about tool.

The ease of use is extraordinary. Asset management is definitely a breeze once everything is setup. Ticket management and history of issues is easy to track based on both the customer involved and the asset. So problem management can be tracked down to the customer or device.

There really is not anything I can think of I would point out as being a negative

Easy and very customizable ticketing management options.

It doesn't have direct integrations with a lot of windows management tools like ninja RMM.

The speed and fluidity. That was a big thing for us moving from our last system - it was slow and clunky when trying to manage the smallest bits of information. BossDesk performance has never dropped or slowed throughout our integration process.

Not much, but sometimes, it does feel a little lightweight. However, every week, more and more features are being added, so I do not think that that will be an issue three years from now.

I like the customization options and flexibility the product gives. There are almost infinite ways to set it up and utilize the features. I like that customer comments go into the design and the workflows which enable customers to automate a lot of functions.

Easily accessible video tutorials or webinars would be helpful for beginner admins for setting up catalogs and workflows.

BOSSDesk is very user friendly. From an administrative aspect it is very easy to user and configure for multiple differing roles and functions within an organization.

Initially reporting was not as robust but they have steadily worked to improve this within the product and are offering other alternatives for reporting and dashboard creation.

I like it's simple to use interface, it does not have clunky features that are difficult to use and makes the use easy for those putting in tickets.

Some features are missing, but not much of a con because they open a ticket with development to create it.

Easy to use ticket management system for Help Desk.

Some of the ticket features like adding time are not in the close function.

Some of the most impactful features are the Incident Management tools and Email Settings.

My team is very happy and pleased with this software! We have no complaints. It's very useful as it helps us provide instant support to our users.

The software is easy to use and allows you to create customizable service requests, which has proven to be VERY helpful. There are a lot of features associated with BossDesk that allow you to feed into the application with email or Google, and this has proven to be a game changer for us. We can create a "comment" in a Google doc and use the Boss postbox feature to create a ticket off of this comment. We also can have a piece of IT equipment email a ticket into Boss when there is an outage. There are a lot of little integrations like these two examples that extend the usefulness of the application.

BossDesk has a dashboard with widgets that display ticket counts and allows you to open a view of those tickets - I wish it could use "custom" fields from the service requests to create dashboard items. Also, management would like to see more reporting features. All in all, still not too much downside to BossDesk.

Was extremely easy to implement and set up. Training and the migration process was simple and took no time to adapt. Boss support responds very fast and handles your problem(s) professionally and quickly. From an administrative standpoint, ticket tracking and handling cannot get any easier.

Would like the ability for the end user to have the option to close out the ticket themselves once the problem is solved/fixed.

I like how easy this software is to use. Not only for the administrators, but the end users as well.

I am currently satisfied with how the software is working, it has met our needs allowing the IT department to provide services to the other departments.

There are few features that I like, taking the possibility where I can customize most of the input in Service Catalogue by adding or removing and also the assets management tool which is very helpful for pulling reports.

Not keeping customer update up coming features.

I dig the ticketing search and the ability to run reports off the the inventory, that is very helpful. The Dell API integration for warranty and system info is also very nice.

I wish that it's speed was a little better, that might be partially due to the VM that it's on and I plan on bumping it up when I have resources available.

Ease of use, reporting, tickets routing, and escalation

None of the features are irrelevant to me

The software is customer and user friendly and love the fact that custom fields can be added.
I would recommend BOSS software to any business or local government that need to gain control of managing tickets and managing their inventory.

Routing rules for groups and teams take time to learn. The need to fully understand BOSS and how to utilize the software for reports etc. need to be more hands on.