Document360

4.7 (235)
Write a Review!
AI-powered Knowledge base and Documentation software

Overall rating

4.7 /5
(235)
Value for Money
4.5/5
Features
4.5/5
Ease of Use
4.7/5
Customer Support
4.9/5

99%
recommended this app
Sort by

235 Reviews for UK Users

Michael
Michael
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Solid documentation & KB solution with a very responsive product/support team

Reviewed on 27/02/2024

We use Document360 to produce documentation and knowledge base articles for our software products....

We use Document360 to produce documentation and knowledge base articles for our software products. In some cases our software links directly to this documentation, and we regularly direct our customers to this documentation when they have questions about our products or their configuration. Getting up and running with a diverse (technically speaking) team was a breeze.

Pros

Simple & intuitive to use, great out-of-the-box features. Has been easy to implement across our team, and has great collaboration features. Very responsive, proactive customer support & product management. Great visibility into activity by customers who use our documentation/KB articles.

Cons

The legacy WYSIWYG editor would frequently insert rogue HTML styles upon saving that had to be cleaned up manually. It appears that these issues have been resolved with their brand new editor, however. Pricing seems a little more expensive compared to other alternatives we've looked at.

Navneet
Overall rating
  • Industry: Computer Software
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Highly consumerized, intuitive and valuable knowledge management tool for our org!

Reviewed on 10/08/2023

Our training and development content was all over the place earlier, with no historical data...

Our training and development content was all over the place earlier, with no historical data available to new team members. With D360, we've been able to streamline both, our induction procedure as well as our continuous learning programs.

Pros

-The tool is highly intuitive to use- with detailed list panel and heirarchial view makes it very easy for new and old employees to navigate.-It's a very effective repository with almost an MS word like UX-Sophisticated UI

Cons

As an admin and user, there's no specific issue that I've faced in terms of the actual functionality as well as admin level capabilities.

Sadia
Overall rating
  • Industry: Financial Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 6.0 /10

Good balance between robustness and ease-of-use.

Reviewed on 05/04/2022

Overall the Document360 publishing process is decent and the tool is user friendly.

Overall the Document360 publishing process is decent and the tool is user friendly.

Pros

Easy to use, yet the suite of publishing and admin tools is comprehensive.

Cons

The document review process with stakeholders could be aided by having a way to share a link to an unpublished document.

Currently, there is no way for team members to see an article preview without also having an account, so we must resort to either publishing the document prematurely or generating a PDF, which is not ideal.

Technical Support for specific issues can be hit and miss at times.

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Highly Recommended for Document Management

Reviewed on 22/09/2024

Pros

Document360 integrates well with our existing tools streamlining our workflows and enhancing productivity. The ability to customize the knowledge base to fit our brands and needs is a significant advantage.It offers wide range of features including version control and collaborative editing which enhance our documentation process.

Cons

I don't have any significant complaints it meets our needs well.I strongly recommend it to anyone searching for an excellent document-sharing tool.

Michael
Michael
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 201–500 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Fantastic Platform

Reviewed on 02/08/2024

Pros

I've been using DOC 360 for the past year, and I can confidently say it’s one of the best document sharing platforms out there.

DOC 360 has a clean, intuitive interface that makes it easy to upload, organise, and share documents.

DOC 360 supports a wide range of file formats, making it a versatile tool for various document types. From PDFs to spreadsheets and presentations, it handles everything seamlessly.

Whenever I’ve had questions or needed assistance, the customer support team at DOC 360 has been responsive and helpful. Their dedication to ensuring a smooth user experience is truly commendable.

Overall, DOC 360 has exceeded my expectations in almost every way. It’s a reliable, efficient, and secure platform that has made document management and collaboration easier than ever. I highly recommend it to anyone looking for a top-notch document sharing solution!

Cons

The only minor downside I've encountered is the occasional slow loading time for very large documents. While this isn't a frequent issue, it can be a bit frustrating when working with particularly big files. However, this is a minor inconvenience in an otherwise excellent platform.

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Straightforward and intuitive platform for knowledge management

Reviewed on 08/09/2024

Pros

The experience overall has been outstanding. Document360 is a reliable, secure platform that's made document management and collaboration much easier. Document360 has a simple and easy-to-use interface thar makes uploading, organizing, and sharing documents a breeze.

Cons

One thing I found lacking in Document360 is the search functionality. Rest everything is fine for us. I highly recommend it to anyone looking for a great document sharing tool!.

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Dependable Documentation and Knowledge Base System

Reviewed on 20/09/2024

Pros

Document360 is a comprehensive and flexible knowledge base platform known for its intuitive interface and robust feature set.It excels in facilitating efficient documentation management and fostering team collaboration.

Cons

We have noticed some difficulties with usability and it was cleared by their customer support team without further delays.

Manikandan
Manikandan
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

An All - Encompassing Approach to Foster Success with Teams

Reviewed on 21/05/2024

Pros

Im thoroughly impressed by the product and would enthusiastically recommend it to others. Its user-friendly interface and robust database management stand out as its most remarkable features.

Cons

It Simplifies our lives tremendously and stands out as the absolute best I have encountered.

Varsha
Varsha
Overall rating
  • Industry: Accounting
  • Company size: 5,001–10,000 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Leveraging rich insights for enhanced knowledge base engagement.

Reviewed on 16/07/2024

Pros

Document 360 stands out for its ability to provide rich insights into end-user engagement with your knowledge base.

Cons

I used document 360 for almost 8 months and never faced any problems.So no complaints.

David
David
Overall rating
  • Industry: Telecommunications
  • Company size: 201–500 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Awesome documentation tool

Reviewed on 10/06/2024

Pros

Very easy-to-use tool. User experience is great. We use it for documenting our application, and we are absolutely satisfied with Document360.

Cons

There is nothing that I dislike on this product.

Richard
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Document360 makes knowledge base management simple

Reviewed on 06/04/2023

Overall, the experience with Document360 thus far has been great.

Overall, the experience with Document360 thus far has been great.

Pros

Document360 was able to meet and exceed all of our requirements. Ease of management, simple and intuitive navigation and the ability to customize the design have all been great.

Cons

The initial onboarding taking longer than anticipated has been the only thing i wasn't happy about.

Reasons for Choosing Document360

Wanted a better user experience and something easier to manage at scale.

Switched From

Microsoft SharePoint

Reasons for Switching to Document360

Easy and power navigation features, easy to manage without the need for a developer to handle design, and the price.
Briana
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Overall very nice knowledge base tool with great customer service

Reviewed on 06/11/2023

Pros

We have been using Document360 for some time to communicate all important information about our software ELAINE to our customers. ELAINE is the rapidly deployable and extremely flexible realtime marketing automation platform that empowers corporate marketing teams to create valuable customer relationships through highly customised and automated emails and mobile messages. In addition, we also offer a variety of other features and services, so we were looking for a knowledge base platform that would support large amounts of content.

Docs360 makes it easy to structure large amounts of content into folders and pages while offering options to differentiate between multiple reader types that have different access rights. The knowledge base can also be private, public or a mix of both to suit all internal and external access requirements.

The article editor covers all basic functions you need for editing in the UI. With the new editor, a lot of previous issues with formatting have been improved and become more intuitive. Source code editing is also supported, however we do not use this much.

Multi language knowledge bases are available.

Different types of status can be assigned to articles. In addition to new, draft, published you can also add if a translation is needed or has been done. The same goes for reviews of articles.

All user accounts can set up reminders to review articles to keep everything up to date.

Readers can give feedback for every article which can be managed through the feedback manager. When using one shared reader login for multiple people, it can be difficult to distinguish who the feedback came from and to communicate updates back to them but this would be an option if every reader has their own credentials.

Overall, Docs360 has a big variety of features to cover pretty much anything you may need for a knowledge base. There are some minor issues here and there, but the support team is always very open for feedback and can help out with any arising issues.

Cons

Editing is still a bit buggy sometimes.

Review reminders have to be set in the content tools section to assign them to a specific user. It is not possible to do this directly in the article.

The automatic translation feature often has issues and does not translate the article.

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Rich Platform- Document 360

Reviewed on 29/06/2024

Pros

We were thrilled to utilize the comprehensive package that Document360 offers. We appreciate Document360 primarily for its user-friendly interface, which makes using it very comfortable.

Cons

We have been using Document360 for a while now and my experience has generally been positive. Minor performance issues were there in between not always but all these were quickly addressed by their support team, so we didnt face much trouble with our workflow

Verified Reviewer
Overall rating
  • Industry: Biotechnology
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

A standout Product- Document360

Reviewed on 13/07/2024

Pros

An excellent software solution for consolidating business transaction views real-time tracing and streamlined documentation. This software is user-friendly ideal for structured documentation and enhances productivity significantly.

Cons

Currently, there are no particular negatives to highlight. We are happy and satisfied with their services, especially customer support

Abigail
Overall rating
  • Industry: Computer Software
  • Company size: 201–500 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Reliable, comprehensive documentation solution for growing businesses

Reviewed on 16/08/2023

Overall, our experience with Document360 has been very satisfying. All of our must-haves, such as...

Overall, our experience with Document360 has been very satisfying. All of our must-haves, such as mixed user access to certain articles, SSO login, customizability for our information architecture, and integration with our company's existing tools make Document360 integral to our business' knowledge management. While there have been some drawbacks, Document360's customer service team has been responsive to feedback and typically stays in communication with us to give us updates. In summary, our experience has been positive, and we will continue to leverage Document360 for our documentation needs in the future.

Pros

Many documentation software offer similar features, but Document360 is by far the most customizable that we have found out of the box. We have a relatively large volume of articles for a company of our size, and Document360 is robust enough for us to manage and track that volume easily. Some of the most important features for our business is Document360's ability to have mixed viewing access to articles depending on the user's login permissions, and the ability to implement SSO login for our users. This allows us to have the level of control we need per article depending on the reader's permissions. Document360 also integrates with many popular software that's used in companies today, including our own.

Cons

There are a few usability issues we've encountered. These have typically been related to login issues and article viewing permissions. These directly affected our users' ability to view and access our documentation seamlessly. These issues were raised with the Document360 support team, and they worked to solve these issues while keeping in communication with out team. They have since been resolved, but it was frustrating at the time and took longer than we would've liked. There are also some limitations to the integrations Document360 offers. For example, we have found we cannot track all the events we would like via Document360's Google Analytics integration. We would also like more customization options for Slack notifications.

Alternatives Considered

Helpjuice and Intercom
Elaina
Overall rating
  • Industry: Accounting
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

One of the best Knowledge Base softwares out there.

Reviewed on 23/02/2024

Pros

I loved all the functionality it had. The different category structures, the ease of use, the glossary and little features that were icing on the cake.

Cons

I was not a huge fan of their customer support. They were a bit confusing when talking to them. They also CC'd me on emails for other businesses communicating with support. I was having to email them and let them know to stop CCing me. It was very strange. The software itself is amazing.

Oleg
Overall rating
  • Industry: Real Estate
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Document360 one solution for External and Internal usage.

Reviewed on 28/08/2023

If you won't get something done by yourself support will help you ASAP. Pretty everything is...

If you won't get something done by yourself support will help you ASAP. Pretty everything is covered by documentation so it is easy to manage almost any sophisticated requirements.

Pros

We managed to satisfy both types of requirements in one Knowledge Base for external clients (easy access public URL, fast onboarding) and internal users (restricted access, hierarchy of articles and roles). Best for its price.

Cons

Not 100% flexible, if you want full customisation, but developers are always glad to help.

Ed
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Works very well for our needs, and easy to on-board new users.

Reviewed on 22/09/2023

Switching to this cloud-based system greatly improved productivity and workflow. Going from...

Switching to this cloud-based system greatly improved productivity and workflow. Going from separate documents to an integrated system makes search much better, which serves our customers better.

Pros

Robust system with many features, yet is very usable and easy to on-board new users and casual users, which lessens the burden on the primary writer to create all content. Other people can draft and review and main writer/editor can edit and publish.

Cons

Although it's easy to learn, there are a few things that are quirky and require special attention to understand it and not break something.

Anna
Overall rating
  • Industry: Computer Software
  • Company size: 501–1,000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great Knowledge Base Platform

Reviewed on 16/07/2024

Pros

A multitude of features is offered for the Knowledge Base, including many organizational options, a great localization functionality, article versioning and comments from users

Cons

A few bugs here and there, some implementations to be made

Sanjay
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 10,000+ Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Good to use

Reviewed on 19/05/2023

Document 360 is a robust document management and knowledge base software that excels in providing a...

Document 360 is a robust document management and knowledge base software that excels in providing a user-friendly interface, efficient organization, version control, collaboration, and powerful search capabilities. It offers centralized storage and simplifies knowledge management, enhancing productivity and information accessibility. While it may have limitations in advanced customization options, its intuitive design and comprehensive functionalities make it a valuable tool for organizing and accessing documentation. Document 360 is ideal for businesses and teams seeking an easy-to-use solution for managing documents, creating a centralized knowledge base, and promoting collaboration within their organization.

Pros

Document 360 offers a user-friendly interface, robust document management features, and a powerful knowledge base system. It enables centralized storage, easy organization, version control, collaboration, and efficient search. With its intuitive design and comprehensive functionalities, Document 360 simplifies knowledge management, enhances productivity, and improves information accessibility for users.

Cons

One potential drawback of Document 360 is that it may lack some advanced customization options. While it provides basic customization features, users with more specific or complex requirements may find limitations in tailoring the software to their exact needs. However, this may vary depending on individual use cases and preferences

Lisa
Overall rating
  • Industry: Facilities Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Low Cost, High Value Documentation System that Delivers

Reviewed on 05/07/2023

I have been using it about three years nearly everyday. It gets the job done.

I have been using it about three years nearly everyday. It gets the job done.

Pros

The cost is very reasonable, with great support. I like that it offers everything I need to edit out of the box.

Cons

It is not a true document management system with the single sourcing built in, but it works very well and delivers beautiful documentation.

Callum
Overall rating
  • Industry: Financial Services
  • Company size: 51–200 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Solid, useful knowelegde base managament with great support.

Reviewed on 06/11/2023

Positive, the support team are excellent. Easy to use and manage software.

Positive, the support team are excellent. Easy to use and manage software.

Pros

- Their support team are very responsive and so far have always been able to help solve any issues we've had
- Doc 360 is fundamentally a straightforward, easy to use and navigate knowledge base tool.
- Simple clear design features help save time setting up a website
- Good analytics

Cons

- The text editor isn't the most intuitive to use and lacks features compared to competitors in the market. I'm excited to see the new editor as it is very one track at the moment with not a lot of tools to help make your content stand out. For this reason as well it maybe doesn't offer the same value for money as other platforms out there.

Tania
Overall rating
  • Industry: Accounting
  • Company size: 201–500 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Simple to use, good end user experience, great customer support

Reviewed on 30/10/2023

Pros

The Document360 team is always available to help with queries, and their continuous development pipeline makes sure that they're addressing real user needs. The tool is very flexible, but still easy to use as a writer and collaborator. From the end users' perspective, the system offers a clean, professional-looking manual that's nice to interact with.

Cons

Document360 is evolving rapidly so I'm sure they'll keep addressing any issues. One of the features that's been requested a lot is a built-in spell checker, which would be very useful. I find that the system settings are a bit scattered and not categorized in an intuitive way, but maybe that's because I don't use it that often. I also find the WYSIWYG editor to be a challenge, but it seems that this is being addressed with the new Block Editor.

Fabian
Overall rating
  • Industry: Construction
  • Company size: 5,001–10,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Very good KB portal

Reviewed on 20/06/2023

Document 360 is the perfect tool for writing software guides / documentation. It is very user...

Document 360 is the perfect tool for writing software guides / documentation. It is very user friendly and as an owner it is very easy to set up your own knowledgebase. Document 360 provides centralised storage and simplifies knowledge management and information accessibility. Document 360 is ideal for companies looking for a tool to create a centralised knowledgebase and promote collaboration within their organisation.

Pros

Document 360 provides immediate support when needed, is very user friendly, easy to maintain and includes a search function for the entire knowledge base. (similar to OneNote search - very useful)--> A great improvement in the accessibility of information for users.In addition, the Document 360 team is very responsive, they regularly meet with me to demonstrate updates, show me how to use new features or help me with any issues.

Cons

From time to time it hangs a bit or some images/links seem to be broken, but after refreshing they work as expected. Extremely expensive.

Nancy
Nancy
Overall rating
  • Industry: Computer & Network Security
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent product, even better customer service

Reviewed on 07/07/2023

Pros

Document360 made it easy to stand up a complete Knowledge Center in a short period of time. The Customer Happiness Team is nothing short of exceptional; their responsiveness, flexibility, and customer service are better than any company I’ve worked with - and their customization team was just as wonderful at helping us to quickly and efficiently create a beautiful, branded site.

Cons

The lack of inline commenting - though that is included in an upcoming release.