Document360 Reviews

Easy to use, yet the suite of publishing and admin tools is comprehensive.

The document review process with stakeholders could be aided by having a way to share a link to an unpublished document.

Currently, there is no way for team members to see an article preview without also having an account, so we must resort to either publishing the document prematurely or generating a PDF, which is not ideal.

Technical Support for specific issues can be hit and miss at times.

Document360 integrates well with our existing tools streamlining our workflows and enhancing productivity. The ability to customize the knowledge base to fit our brands and needs is a significant advantage.It offers wide range of features including version control and collaborative editing which enhance our documentation process.

I don't have any significant complaints it meets our needs well.I strongly recommend it to anyone searching for an excellent document-sharing tool.

I've been using DOC 360 for the past year, and I can confidently say it’s one of the best document sharing platforms out there.

DOC 360 has a clean, intuitive interface that makes it easy to upload, organise, and share documents.

DOC 360 supports a wide range of file formats, making it a versatile tool for various document types. From PDFs to spreadsheets and presentations, it handles everything seamlessly.

Whenever I’ve had questions or needed assistance, the customer support team at DOC 360 has been responsive and helpful. Their dedication to ensuring a smooth user experience is truly commendable.

Overall, DOC 360 has exceeded my expectations in almost every way. It’s a reliable, efficient, and secure platform that has made document management and collaboration easier than ever. I highly recommend it to anyone looking for a top-notch document sharing solution!

The only minor downside I've encountered is the occasional slow loading time for very large documents. While this isn't a frequent issue, it can be a bit frustrating when working with particularly big files. However, this is a minor inconvenience in an otherwise excellent platform.

The experience overall has been outstanding. Document360 is a reliable, secure platform that's made document management and collaboration much easier. Document360 has a simple and easy-to-use interface thar makes uploading, organizing, and sharing documents a breeze.

One thing I found lacking in Document360 is the search functionality. Rest everything is fine for us. I highly recommend it to anyone looking for a great document sharing tool!.

Document360 is a comprehensive and flexible knowledge base platform known for its intuitive interface and robust feature set.It excels in facilitating efficient documentation management and fostering team collaboration.

We have noticed some difficulties with usability and it was cleared by their customer support team without further delays.

Im thoroughly impressed by the product and would enthusiastically recommend it to others. Its user-friendly interface and robust database management stand out as its most remarkable features.

It Simplifies our lives tremendously and stands out as the absolute best I have encountered.

Document 360 stands out for its ability to provide rich insights into end-user engagement with your knowledge base.

I used document 360 for almost 8 months and never faced any problems.So no complaints.

Very easy-to-use tool. User experience is great. We use it for documenting our application, and we are absolutely satisfied with Document360.

There is nothing that I dislike on this product.

We have been using Document360 for some time to communicate all important information about our software ELAINE to our customers. ELAINE is the rapidly deployable and extremely flexible realtime marketing automation platform that empowers corporate marketing teams to create valuable customer relationships through highly customised and automated emails and mobile messages. In addition, we also offer a variety of other features and services, so we were looking for a knowledge base platform that would support large amounts of content.

Docs360 makes it easy to structure large amounts of content into folders and pages while offering options to differentiate between multiple reader types that have different access rights. The knowledge base can also be private, public or a mix of both to suit all internal and external access requirements.

The article editor covers all basic functions you need for editing in the UI. With the new editor, a lot of previous issues with formatting have been improved and become more intuitive. Source code editing is also supported, however we do not use this much.

Multi language knowledge bases are available.

Different types of status can be assigned to articles. In addition to new, draft, published you can also add if a translation is needed or has been done. The same goes for reviews of articles.

All user accounts can set up reminders to review articles to keep everything up to date.

Readers can give feedback for every article which can be managed through the feedback manager. When using one shared reader login for multiple people, it can be difficult to distinguish who the feedback came from and to communicate updates back to them but this would be an option if every reader has their own credentials.

Overall, Docs360 has a big variety of features to cover pretty much anything you may need for a knowledge base. There are some minor issues here and there, but the support team is always very open for feedback and can help out with any arising issues.

Editing is still a bit buggy sometimes.

Review reminders have to be set in the content tools section to assign them to a specific user. It is not possible to do this directly in the article.

The automatic translation feature often has issues and does not translate the article.

We were thrilled to utilize the comprehensive package that Document360 offers. We appreciate Document360 primarily for its user-friendly interface, which makes using it very comfortable.

We have been using Document360 for a while now and my experience has generally been positive. Minor performance issues were there in between not always but all these were quickly addressed by their support team, so we didnt face much trouble with our workflow

An excellent software solution for consolidating business transaction views real-time tracing and streamlined documentation. This software is user-friendly ideal for structured documentation and enhances productivity significantly.

Currently, there are no particular negatives to highlight. We are happy and satisfied with their services, especially customer support

I loved all the functionality it had. The different category structures, the ease of use, the glossary and little features that were icing on the cake.

I was not a huge fan of their customer support. They were a bit confusing when talking to them. They also CC'd me on emails for other businesses communicating with support. I was having to email them and let them know to stop CCing me. It was very strange. The software itself is amazing.

We managed to satisfy both types of requirements in one Knowledge Base for external clients (easy access public URL, fast onboarding) and internal users (restricted access, hierarchy of articles and roles). Best for its price.

Not 100% flexible, if you want full customisation, but developers are always glad to help.

Robust system with many features, yet is very usable and easy to on-board new users and casual users, which lessens the burden on the primary writer to create all content. Other people can draft and review and main writer/editor can edit and publish.

Although it's easy to learn, there are a few things that are quirky and require special attention to understand it and not break something.

A multitude of features is offered for the Knowledge Base, including many organizational options, a great localization functionality, article versioning and comments from users

A few bugs here and there, some implementations to be made

The cost is very reasonable, with great support. I like that it offers everything I need to edit out of the box.

It is not a true document management system with the single sourcing built in, but it works very well and delivers beautiful documentation.

- Their support team are very responsive and so far have always been able to help solve any issues we've had
- Doc 360 is fundamentally a straightforward, easy to use and navigate knowledge base tool.
- Simple clear design features help save time setting up a website
- Good analytics

- The text editor isn't the most intuitive to use and lacks features compared to competitors in the market. I'm excited to see the new editor as it is very one track at the moment with not a lot of tools to help make your content stand out. For this reason as well it maybe doesn't offer the same value for money as other platforms out there.

The Document360 team is always available to help with queries, and their continuous development pipeline makes sure that they're addressing real user needs. The tool is very flexible, but still easy to use as a writer and collaborator. From the end users' perspective, the system offers a clean, professional-looking manual that's nice to interact with.

Document360 is evolving rapidly so I'm sure they'll keep addressing any issues. One of the features that's been requested a lot is a built-in spell checker, which would be very useful. I find that the system settings are a bit scattered and not categorized in an intuitive way, but maybe that's because I don't use it that often. I also find the WYSIWYG editor to be a challenge, but it seems that this is being addressed with the new Block Editor.

Document360 made it easy to stand up a complete Knowledge Center in a short period of time. The Customer Happiness Team is nothing short of exceptional; their responsiveness, flexibility, and customer service are better than any company I’ve worked with - and their customization team was just as wonderful at helping us to quickly and efficiently create a beautiful, branded site.

The lack of inline commenting - though that is included in an upcoming release.