Motive Reviews
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1669 Reviews for UK Users
- Industry: Transportation/Trucking/Railroad
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Ease of use for all to use
Reviewed on 09/07/2022
Pros
It's easy and convenient to use I think all can benefit from the importance of this device
Cons
Nothing really I actually like the device so nothing to not like
Response from Motive
Thank you for reaching Motive support, formerly KeepTruckin. We hope you are doing well. Please visit our portal https://gomotive.com/careers or email your resume at [email protected]. The hiring team will reach out to you if there are any suitable vacancies.
- Industry: Transportation/Trucking/Railroad
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Customer service is no good
Reviewed on 15/01/2024
Customer service reps are hard to understand due to them not speaking clear English.
Customer service reps are hard to understand due to them not speaking clear English.
Pros
I liked the app and how easy it was to access everything.
Cons
I disliked the gas card. You have to pay it back every other day instead at the end of the week.
Response from Motive
Thank you for the fantastic review. We're so glad to hear that you had a great experience with our service. Your satisfaction is our top priority, and we're thrilled that we could exceed your expectations. If you know anyone who could use our help, please give them a shoutout! Thanks again. 🤗
- Industry: Transportation/Trucking/Railroad
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
They committed fraud with my bank account
Reviewed on 23/04/2024
Unethical business experience. Bad customer service. Bad correspondence. Total bad experience when...
Unethical business experience. Bad customer service. Bad correspondence. Total bad experience when a company takes $960 without your apptt
Pros
That I was able to make a payment once a year without auto pay.
Cons
They committed fraud with my bank account. I never authorized motive to auto debt my account. I actually told them I don’t allow auto payments with my account. So they claimed to have sent me an email that stated I would be on auto pay after me telling them I don’t allow auto pay. So they debit my account in 2023 and 2024 without my knowledge, no receipt and no communication. They did not want to refund my money even though I wasn’t using the ELD and did not authorize the transaction. After 2 days of phone conversation the refunded one payment but not the other. FYI a company can not debit your account without your approval. What they did was unethical, my bank and attorney agree. Be CAUTIOUS dealing with this company. $960 debit from my account without my approval
Response from Motive
We're sorry to hear that you didn't have a great experience using Motive! Please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, so we can address your concerns and improve your experience. We will be more than happy to assist you.
- Industry: Building Materials
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
High quality, great features and reports, and easy to use.
Reviewed on 11/10/2024
Support from Motive has been great. They have good training and technical documentation. ...
Support from Motive has been great. They have good training and technical documentation. Everything works as it should with nice features and reports. No complaints whatsoever.
Pros
We use the Motive Dashcam and Omnicams on our fleet of trucks. There are plenty of features to cover everything needed. What I like best is how easy it is to maintain everything on their website. Finding video clips is very intuitive and having that video documentation is invaluable when needed.
Cons
I haven't really found any negatives so far.
Response from Motive
Thank you so much for your kind words, Tim!
We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact.
Your feedback is extremely important to us as it helps us improve the customer experience.
If you have further feedback or need assistance in the future, please don't hesitate to contact us at [email protected] or call our Support Hotline at (855) 434-3564.
We look forward to serving you again soon!
Regards,
Gary Smith
Motive Support
- Industry: Transportation/Trucking/Railroad
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Think Twice before getting Motive
Reviewed on 27/01/2024
Difficult using the system and getting help
Difficult using the system and getting help
Pros
Motive us hard to use and it not user friendly
Cons
The customer service was not the best nor was the log book
Response from Motive
Thank you for the wonderful review, Tatiana! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.
- Industry: Transportation/Trucking/Railroad
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Motive ELD Service
Reviewed on 28/11/2023
The issue that I had with Motive is that when I fire a owner operator, they still wanted me to pay...
The issue that I had with Motive is that when I fire a owner operator, they still wanted me to pay for service in that unit when I can no longer use it.
Pros
They were cheap compared to the competitors and that they give you feedback on how the driver is driving.
Cons
The service would have glitches in it every now and then. The tracking was off several times as well.
Response from Motive
We're sorry to hear that you didn't have a great experience using Motive! Please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, so we can address your concerns and improve your experience. We will be more than happy to assist you.
- Industry: Transportation/Trucking/Railroad
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Very good except?
Reviewed on 16/08/2023
Satisfactory!
Satisfactory!
Pros
Easy to use and learn, and easy to install.
Cons
The pad that I connect to and use the logbook, disconnects and will not always reconnect. That makes it a pain in my backside since I use Agricultural Exemption almost daily during harvest, and into the fall.
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Motive
Reviewed on 26/05/2023
I really wish that the customer service was better and that instead of sending sales to solicit us...
I really wish that the customer service was better and that instead of sending sales to solicit us for more equipment, they would make sure the equipment that they have already given is in decent working order. Sending back equipment once it is damaged is also an issue as it is not the easiest process either.
Pros
We utilize the tracking all day, and the ease of getting reporting and logs.
Cons
Some of the features are clunky and not streamlined. The customer service is not the greatest, better than some but it takes a long time to receive new equipment if in the event we need it and the support is not great.
Response from Motive
Hi Nicole,
We apologize if you didn't have a great experience using Motive! Can you please share what issue you are facing with the product specifically and share your contact details so we can address your concerns?
Alternatively, you can contact us by email at [email protected] or by phone at (855) 434-3564. We are open 24/7, we would love to help you out. Thank you.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Greg
Reviewed on 11/07/2023
Good
Good
Pros
I like the notifications ,because I am moving a lot and they let me know when they are over driving
Cons
In the beginning it was difficult, but customer service was very helpful
Response from Motive
Wow, thank you for the great review! We're glad to hear that you're happy with our service. Please feel free to spread the word and If you have any questions or need assistance, our support team is always here for you via email at [email protected] or by phone at (855) 434-3564. Our 24/7 support line is ready to assist you.
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Couldn't live without
Reviewed on 17/10/2024
Motiv made our lives simpler. I would definitely recommend to anyone starting out, as there's a ton...
Motiv made our lives simpler. I would definitely recommend to anyone starting out, as there's a ton of regulations to keep up with, use Motiv to help with your ELD needs, but the IFTA tax portion is a MUST HAVE.
Pros
Motive- Formally Keep Trucking, was a great ELD software to help out drivers stay compliant.
Easy view of all clocks from homepage.
Reports and logs are easily accessable.
Ifta Fuel Tax Reporting made simple.
Cons
Cost. For Mom and Pop trucking companies, it is just another added expense. But to be fair, I don't know what their competitors charge.
Response from Motive
Thank you so much for your kind words, Samantha!
We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact.
Your feedback is extremely important to us as it helps us improve the customer experience.
If you have further feedback or need assistance in the future, please don't hesitate to contact us at [email protected] or call our Support Hotline at (855) 434-3564.
We look forward to serving you again soon!
Regards,
Bobby Young
Motive Support
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Improving safety, productivity and flexibility all in one platform.
Reviewed on 28/08/2024
Significant reduction in fraudulent and wasteful experiences. It is the market leading solution to...
Significant reduction in fraudulent and wasteful experiences. It is the market leading solution to physical economy safety and reliability.
Pros
Motive has been my best friend in the field of softwares. It is very accurate to reduce the risks on the road using the AI. It also saves us time and cost with deep insights into vehicle health, location and use. Theft prevention is well executed making it quite secure and precise.
Cons
Customer Experience was not as expected. I rarely get feedbacks on time. That should probably be the point to improve on.
Response from Motive
Hey Gibran!
Thank you for the wonderful review! It's great to hear that you appreciate our service.
Please help spread the word and for any further queries.
Please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.
- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Good company and great features.
Reviewed on 23/09/2024
Good company and great features. Would recommend to other small fleets
Good company and great features. Would recommend to other small fleets
Pros
Ease of use and setup. Quick and easy setup.
Cons
At ocassions the customer service is slow to respond.
Response from Motive
Thank you so much for your kind words!
We're glad to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact.
Your feedback is extremely important to us as it helps us improve the customer experience.
If you have further feedback or need assistance in the future, please don't hesitate to contact us at [email protected] or call our Support Hotline at (855) 434-3564.
We look forward to serving you again soon!
- Industry: Construction
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great Features
Reviewed on 30/08/2024
very helpful, has a lot of information and details I need to check on the drivers
very helpful, has a lot of information and details I need to check on the drivers
Pros
real time updates, truck information, driver information.
Cons
I think I like everything , it has all I need
Response from Motive
Thank you for the wonderful review, Veronica! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.
- Industry: Transportation/Trucking/Railroad
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
If you are new to operating and transportation - Motive will be your best friend!
Reviewed on 03/05/2024
I'm a huge fan of Motive and would recommend to anyone in trucking or transportation.
I'm a huge fan of Motive and would recommend to anyone in trucking or transportation.
Pros
I am a huge fan of Motive (formerly Keeptruckin) the customer service is A+++!
They are so quick to respond and help guide you or even your drivers to get set up. The app is very user friendly and keeps you on track and organized.
Cons
It can be a little expensive, if you are starting your own Transporation company but this is well worth the money, as you will be glad this app does so much to keep you organized, especially when it is time to run IFTA reports.
Response from Motive
Thank you for the fantastic review! We're so happy to hear that you're enjoying our service. If you have any questions, our support team is here for you via email at [email protected] or by phone at (855) 434-3564, 24/7. Thanks again! 🎉
- Industry: Pharmaceuticals
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great software for dash cams
Reviewed on 31/10/2024
Pros
That you can see live time driving where the drivers are and with their current video camera placement.
Cons
The softwarevwas slow to update sometimes.
Response from Motive
Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.
- Industry: Logistics & Supply Chain
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best fleet management tool!
Reviewed on 29/08/2024
The interface is easy to use, which simplifies the tasks, the features are very comprehensive
The interface is easy to use, which simplifies the tasks, the features are very comprehensive
Pros
How accurate it is about driver's location, how user friendly it is
Cons
Some pop up messages can be annoying, these might show up when doing some importan work
Response from Motive
Thank you for the wonderful review, Jorge! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.
- Industry: Logistics & Supply Chain
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Motive best app
Reviewed on 29/08/2024
I'm very satisfied with motive, very smooth app, 10/10
I'm very satisfied with motive, very smooth app, 10/10
Pros
Very accurate app to keep track of your driver
Cons
Syncing the driver with the truck, a lot of information to put in
Response from Motive
Thank you for the wonderful review, Miguel!
It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.
- Industry: Transportation/Trucking/Railroad
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Highly recommended
Reviewed on 11/12/2023
Makes the day to day so much easier in managing a fleet of trucks and keeping things rolling
Makes the day to day so much easier in managing a fleet of trucks and keeping things rolling
Pros
Easy to use, driver friendly, you can notify different departments about different areas needed to keep things rolling smoothly
Cons
No complaints everything works in real time
Response from Motive
Thank you for the wonderful review, Siegfried! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.
- Industry: Transportation/Trucking/Railroad
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
My Thoughts
Reviewed on 11/12/2023
My overall experience with motive is pretty good
My overall experience with motive is pretty good
Pros
Very easy to use and one of the most popular brands
Cons
The cost is a bit much compared to other brands
Response from Motive
Thank you for the wonderful review, Donald! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.
- Industry: Transportation/Trucking/Railroad
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Motive User
Reviewed on 11/12/2023
Very good experience. Any time I've had to call customer service they have resolved the issue...
Very good experience. Any time I've had to call customer service they have resolved the issue immediately
Pros
The ability to keep track of everything in one app. Great customer service
Cons
Occasional disconnects. Real time tracking lags a bit
Response from Motive
Thank you for the wonderful review, Penny! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.
- Industry: Transportation/Trucking/Railroad
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Motive is great ELD & has many other services!
Reviewed on 27/09/2023
My overall experience with Motive has been really well.
My overall experience with Motive has been really well.
Pros
I like that when I call Motive they are friendly, professional, & experts of their products & services.
Cons
There is not much that I don’t like about Motive so I can’t think of anything.
Response from Motive
Thank you for the good review! We're so glad to hear that you're happy with our service! If you have any questions or need assistance, our support team is always here for you via email at [email protected] or by phone at (855) 434-3564. Our 24/7 support line is ready to assist you.
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very good
Reviewed on 23/11/2023
Pros
Keeps me compliant, and also use me logs to help keep track of my time spent at each location I'm at.
Cons
Getting used to operating and using the app
Response from Motive
Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.
- Industry: Logistics & Supply Chain
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Motive is wonderful
Reviewed on 16/08/2023
Motive is a perfect tool for a trucker’s daily routine.
Motive is a perfect tool for a trucker’s daily routine.
Pros
I enjoy using motive and all the features they provide. It makes my life easier by keeping me in complete compliance.
Cons
I don’t see any cons with this application. It does everything I need.
- Industry: Transportation/Trucking/Railroad
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Happy Truckee
Reviewed on 18/12/2023
Pros
Motive offers a very comprehensive suite of tools and features. It is a very high quality product offered by a high quality company.
Cons
The price is kind of steep, but in the end worth it.
Response from Motive
Thank you for the wonderful review, Terry! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.
- Industry: Transportation/Trucking/Railroad
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Happy Customer
Reviewed on 15/10/2023
Very Satisfying
Very Satisfying
Pros
Friendly site to use. The customer service is excellent.
Cons
Some settings are hard to maneuver. This makes difficult to understand the features
Response from Motive
Thank you for the good review! We're glad to hear that you're happy with our service! If you have any questions or need any assistance, our support team is always here for you via email at [email protected] or by phone at (855) 434-3564. Our 24/7 support line is ready to assist you.
