Jane

4.8 (450)
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Practice management software designed by real clinic owners.

Overall rating

4.8 /5
(450)
Value for Money
4.7/5
Features
4.6/5
Ease of Use
4.6/5
Customer Support
4.8/5

97%
recommended this app
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450 Reviews for UK Users

Kayle
Kayle
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best Clinic Software 10/10 Recommendation

Reviewed on 29/08/2022

Jane is invaluable to my business. My clients can book on line with ease. I can build their client...

Jane is invaluable to my business. My clients can book on line with ease. I can build their client profiles, chart, keep track of billing and print out a multitude of reports all very easily. I look forward to each new feature or update that jane keeps coming out with.

Pros

I love how easy and intuitive Jane is when learning new aspects of the software. The customer service support staff are very quick to help problem solve or send you in the right direction. Jane university is incredibly helpful when trying to problem solve your self or learn new aspects of the software. The integration with Telus has saved so much time for me daily, it really adds up. I also love the ability to use Jane payments so clients can use credit cards to pay.

Cons

I wish there was an option to keep canceled appointments viewable in your schedule. Maybe similar to the wait list feature. You just click on it and it pops up to show you the clients that canceled that day.

Alternatives Considered

ClinicSense and Noterro

Reasons for Switching to Jane

Janes integrated billing and the intuitive use of the software were hands down winners.

Response from Jane Software

Hi Kayle,

Wow! Thank you for your 10/10 recommendation and all the stars.

I love that you've had a chance to chat with our support team and explore Jane university. I'm also hearing that you've been enjoying Jane's insurance features and integrated payment processing!

I have some good news - there is a way to view canceled appointments in your schedule. Just navigate to the Schedule and select the little wheel in the bottom right-hand corner. Go ahead and click the toggle beside "Canceled" and voila! You can turn it on and off as needed :)

Thanks for being a part of Jane's story Kayle.

Maddie,
On Behalf of Jane

Deborah
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Fabulous support team!

Reviewed on 18/12/2024

The support team have been absolutely amazing in assisting me with horrendous patient account...

The support team have been absolutely amazing in assisting me with horrendous patient account issues that have arisen over the past 12 months or so... thank you most sincerely to all involved

Pros

Ease of use, ease of merging records - overall happy with it!

Cons

nothing really - I have worked with a lot of systems and Jane is one of the easiest to navigate

Response from Jane Software

Wow, thank you so much for your kind words, Deborah! It honestly makes our day to hear that Jane has been easy to use and that merging records has been smooth sailing for you. Those unique patient account issues can be such brain-teasers, so we're always happy to help get them off your plate.

We’re so grateful you’ve had such a positive experience with Jane—it’s why we do what we do. And just so you know, we’re always here if you ever need a hand with anything down the road.

Thanks again for trusting us to be part of your clinic’s journey. We’re genuinely honored to support the incredible work you do and to help you focus on what really matters—your patients.

-Caitlin, on behalf of Jane + the team

Shantelle
Overall rating
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Look elsewhere for peace of mind

Reviewed on 12/12/2023

Was good but now I will not ever recommend them

Was good but now I will not ever recommend them

Pros

The calendar is good. The forms are customizable.

Cons

Saved work is not backed up. Only signed work. Huge flaw when massive amounts of information is lost.
The new video opening in a browser has caused problems for me and several clients.

Response from Jane Software

Hi Shantelle. It sounds like you had a tough experience with charting where your work was unfortunately lost. That has an impact on your day and I can see why you’re frustrated and not wanting to recommend Jane right now. I hope that we can continue to work together to earn your trust back over time.

I can see how this may feel like a flaw, but I’ll also say it’s a fine balance to meet the needs of our diverse user base; we want to make Jane’s charting so customizable yet so simple that you can create any template or note to your specific needs, but can also easily add, edit, or remove text quickly with a few keystrokes.

All that said, we appreciate your feedback. Ali, our co-founder, often says that we are building Jane with our community, and that is why we value hearing your feedback so much - both the good and not-so-good. We will share this back with the rest of the team and continue to improve Jane together with you and our community to make it the best it can be.

Michelle
Overall rating
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The most used app in my practice.

Reviewed on 04/11/2024

Jane is a great service and provides exceptional customer service.

Jane is a great service and provides exceptional customer service.

Pros

Jane helps me with many aspects of my business. It takes care of intake forms, invoices, receiving payments, and chart storage which gives me more time in my practice.

Cons

I wish I could message (email for example) my clients back and forth through the chart somehow.

Response from Jane Software

Hey Michelle! Wow, hearing that Jane is your go-to app in your clinic really makes our day. :) Thank you so much for the lovely review and for trusting us to help run your practice. It’s amazing that Jane is giving you more time and juggling so many roles like a pro – that’s what we love to hear!

You mentioned wanting an easier way to chat with clients and we totally get that. Our first version of Secure Messaging is in the works and, although it’s still in a small beta now, we’re excited for what’s coming in 2025.

Thanks again for choosing Jane. We can’t wait to keep being your favourite app for many more years!

-Caitlin, on behalf of Jane

Neudis
Overall rating
  • Industry: Mental Health Care
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Productive and constructive Demo

Reviewed on 15/01/2025

Awesome. Easy and help med grow my practice with a structure

Awesome. Easy and help med grow my practice with a structure

Pros

Offers lots of features, keeps me organice and my team on the same page and processing. Jane 's team is the best!!

Cons

The new timesheet needs improvement which I trust will come with time

Response from Jane Software

Neudis, thank you so much for taking the time to share your thoughts with us! It’s incredibly rewarding to hear how Jane has helped keep you and your team organized and in sync—your kind words about our features and support mean the world to us. And honestly, your shout-out to the Jane team? It put a big smiles on my face, so I'll have to share with the team - thank you for that!

We also appreciate your feedback on the new Timesheets feature. We rolled that feature out over the fall, and we've already started iterating, so we'll continue to listen and think up ways we can make it even better. If you have any specific ideas or details on how we can make it work better for you, we’d absolutely love to hear them.
It’s a privilege getting to play a part in helping your clinic, so thank you for trusting Jane to support you, your team, and your patients. Wishing you and your practice all the success in the world!

-Caitlin, on behalf of Jane

Cyndi
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

JANE is Awesome!

Reviewed on 10/01/2025

I enjoy the wide variety of options available, and how easy it is to use. Replies to email...

I enjoy the wide variety of options available, and how easy it is to use. Replies to email questions are always answered quickly.

Pros

Easy to use, always evolving, efficient.

Cons

Nothing really...maybe more colour and customizeable flags options.

Response from Jane Software

Cyndi, thank you so much for taking the time to share your thoughts with us! We’re so thrilled to hear that you’ve found Jane to be easy to use, efficient, and full of evolving features—it means the world to us how much Jane has helped your clinic.

We also genuinely appreciate your kind words about our support team! Quick email replies and great customer care are things we work super hard to deliver, so knowing you’ve noticed that truly warms our hearts..
And thank you for your thoughtful suggestion - we’re always looking for ways to make Jane even better, and feedback like yours helps us know what matters most to our community.

We’re so grateful to have the chance to support you and your work. Thank you for trusting Jane to be part of your team, and if there’s anything else we can do to make your experience even better, don’t hesitate to reach out.

-Caitlin, on behalf of Jane

EMMA
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Thank you

Reviewed on 31/01/2025

a really supportive team, thank you .

a really supportive team, thank you .

Pros

[sensitive content hidden] has been amazing at helping me since I set up my new clinic- just knowing the support is there has made my life so much easier - thank you! thanks you! thank you!

Cons

no AI integration
that I have to pay more if I want the add on for invoicing

Ashley
Overall rating
  • Industry: Oil & Energy
  • Company size: 501–1,000 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

User-Friendly Appointment Management with great Mobile Compatibility

Reviewed on 10/01/2025

Pros

Ease-of-use, allows customers the flexibility to book and modify their appointments with a few clicks.

Cons

I had to remember my login for every facility that used Jane. I could not have one login that shows me all my appointments across multiple businesses.

Response from Jane Software

Hi Ashley. Thank you so much for sharing your thoughtful feedback on Jane’s new mobile app for patients! We’re delighted to hear that you’re enjoying its convenience and flexibility—especially the ease of booking or adjusting appointments with just a few clicks, without the hassle of remembering multiple logins.

At Jane, our mission has always been to support health and wellness clinics in providing exceptional care to their communities, so getting to also help their patients access care even more effortlessly has been incredibly rewarding for our team.

We truly appreciate you taking the time to leave such a kind and detailed review, and hope we can help you access care effortlessly for many years to come!

-Caitlin, on behalf of Jane

Natasha
Overall rating
  • Industry: Public Relations & Communications
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Simple booking appointments for clients

Reviewed on 16/01/2025

Pros

Jane is a simple system for booking clients that can be easily integrated into a website.

Cons

I have not had any issues setting up Jane for clients or using it.

Response from Jane Software

Hi Natasha, thank you for sharing your thoughtful feedback about your experience with Jane! We're thrilled to hear you’ve found booking appointments so simple. We truly appreciate your trust in Jane to provide quick and reliable access to ongoing care. It's our privilege to support you, and we look forward to continuing to do so!

Sarah
Overall rating
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Secure documentation

Reviewed on 23/01/2025

It was a good experience to have the platform include the video and secure documentation options.

It was a good experience to have the platform include the video and secure documentation options.

Pros

The ability to document and send client emails to reveiw their notes securly.

Cons

The cost was above my budget due to be8ng a new business.

Sheila
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Great for a large Clinic

Reviewed on 26/09/2024

A great intuitive program that is constantly improving and has excellent support. Better suited for...

A great intuitive program that is constantly improving and has excellent support. Better suited for more public-facing operations, as opposed to smaller practices that need more control over their bookings.

Pros

It's beautiful, Canadian, and many businesses use Jane, making it easy for customers to use.

Cons

It makes it very difficult to limit your day. I had to remove my online availability completely and book all of my appointments manually due to the lack of control online in this regard.

Alternatives Considered

WellnessLiving and Noterro

Reasons for Choosing Jane

Practitioners in my studio wanted a Canadian software for safety reasons.

Switched From

MassageBook

Reasons for Switching to Jane

Noterro's interface was instantly unappealing; though I wish I'd looked into it further. Wellness Living did not offer the services required for record keeping for Massage Therapists. They are also a bit more gimmiky and their efforts to onboard the clinic were aggressive.

Response from Jane Software

Hi Sheila. Thanks so much for taking the time to share your thoughtful review of Jane. We really appreciate your insights and candid feedback. It’s awesome to hear you find Jane intuitive and well-supported, and that our Canadian roots add that extra layer of security for your practitioners!

It’s so interesting to hear about your challenges with limiting your day while still using Online Booking. We’d love to learn more about the challenges you’re facing in particular and how we may be able to help - such as what your day looks like, what you’ve tried, and more. If you’re open to sharing more, feel free to send a message to our email.

Your choice and trust in Jane means the world to us and plays a big part in Jane’s growth and improvement. We’re here to support your clinic and hope we can continue to meet your needs and grow with you.

-Caitlin on behalf of Jane

Taylor
Overall rating
  • Industry: Hospitality
  • Company size: 201–500 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Jane - the convenience of online booking

Reviewed on 13/11/2024

Jane makes it possible for me to book my appointments without having to communicate back and forth...

Jane makes it possible for me to book my appointments without having to communicate back and forth with a receptionist about what they have available and what time I am available for and find out when matches up. It was stress free being able to book appointments in the comfort of my own home and view what works best for me without having to inconvenience others.

Pros

Jane makes it extremely convenient for me to book and manage all my appointments online.

Cons

Unless you are provided with a direct link or QR code, it is tricky to find the provider you are looking for. The search engine isn't the most user friendly.

Response from Jane Software

Hey Taylor! Thanks so much for leaving a review for Jane! It’s awesome to hear how Jane’s been helping you book appointments with your favorite clinics—no phone calls or emails needed. We love that for you!

We also really appreciate your feedback about the search function. Fun fact: we’re currently beta testing our first Mobile App for patients, and we’re crossing our fingers it’ll make things even easier for you.

Hearing from patients like you is such a treat. Don’t get us wrong, we absolutely love feedback from our customers—the amazing providers and practitioners at the clinics you visit—but there’s something extra special about hearing how Jane is making life easier for patients too. It’s another great reminder of why we do what we do.

Thanks again for sharing your experience, and we hope Jane keeps making your booking process smoother!

Caitlin, on behalf of Jane

Shannan
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Ease of practice

Reviewed on 18/05/2024

Excellent! I recommend to other colleagues frequently. Jane makes running a clinic easier, customer...

Excellent! I recommend to other colleagues frequently. Jane makes running a clinic easier, customer service is top notch. They always have the answers and are so kind holding your hand if need be through any processes or inquiries.

Pros

The easy switch! Jane helped me every step with moving all my data over and starting with Jane at a new space. Also how compliant they are with our provincial regulations for heslthcare providers.

Cons

Sometimes i feel overwhelmed with features! It seems that Jane has so many features, I in fact dont take the time to learn how to fully make use of the program because I feel overwhelmed with all the options.

Alternatives Considered

ClinicSense

Reasons for Choosing Jane

They at the time would not offer the signature on receipt feature which is a legal requirement for rmts in ontario.

Switched From

Cliniko

Reasons for Switching to Jane

Compliance, ease of use & switch over. The excellent customer service provided right from the inital inquiry.

Response from Jane Software

Hey Shannan, thanks for taking the time to share your feedback and experience with Jane so far. We love hearing how easy the switch was and the positive impact Jane has had on your day-to-day of running a clinic.

Exploring all our features can feel like tackling a new language or instrument – takes some patience and practice, but it’s worth it. I hope you’re using our handy resources and reaching out to our support team when you need a hand - remember we’re always there to help. :)

Thanks again for leaving such lovely feedback, but even more so for choosing Jane. We’re super excited to keep growing and working together!

-Caitlin on behalf of the Jane team

TJ
Overall rating
  • Industry: Alternative Medicine
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Jane App Review

Reviewed on 15/10/2024

The Jane experience has been fantastic. Great service combined with a flexible platform and low...

The Jane experience has been fantastic. Great service combined with a flexible platform and low price checks most of needs.

Pros

Jane has the best customer service I have ever experienced. The phone wait is usually less than 3 minutes. The agents are knowledgeable and they will spend as much time as necessary to solve your issues. While not perfect, Jane is very flexible and can accommodate most user requirements.

Cons

The memberships expire after a maximum of 52 billing periods and memberships can only include 1 type of service. If you want to sell clients multiple services to a client, you must sign them up for multiple memberships.

Alternatives Considered

CHIROSPRING

Reasons for Switching to Jane

Jane was more flexible and had slightly better customer service.

Response from Jane Software

Hey TJ! Huge thanks for sharing such a glowing review about your time with Jane so far! We really treasure our customers and their feedback, so we absolutely love to hear about how mucb you’ve enjoyed your interactions with our support team. :)

Your thoughts on memberships are super helpful, and we're always looking to improve. We're curious about your point on needing multiple memberships for different services, though. You should be able to bundle several (even dozens!) of eligible items into one membership. Let's connect and see how we can sort this out for you.

Thanks for choosing Jane and letting us be part of your journey. Here's to many more amazing years together!

-Caitlin on behalf of Jane

Krystle
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Great product for booking clients

Reviewed on 21/10/2024

I used Jane for about a year and really liked the software. I just switched to another office that...

I used Jane for about a year and really liked the software. I just switched to another office that was using ClinicSense and liked some of the features better that ClinicSense had to offer.

Pros

The ease of use. The aesthetic of the interface. The wait list option for clients.

Cons

The price. There was no weekly mass email option to help fill available appointments.

Alternatives Considered

ClinicSense

Reasons for Switching to Jane

I had used Jane more as a client at that time.

Response from Jane Software

Hey there, Krystle! Thanks so much for taking the time to share your experience with Jane and for letting us be a part of your journey. We're thrilled to hear you found things easy to use and loved the design—those are strengths of Jane’s that we cherish. Isn’t the Wait List great? It really does make a difference in keeping your schedule full without the admin work! :)

It sounds like you made a change, and we'd love to know more about what led you there. If you’re open to sharing your thoughts, we’re all ears and ready to listen, so we’ll include our email in this reply.

Of course, it's always a bit of a bummer when someone decides to leave, but our priority is for you to be happy with whatever software you choose. We wish you all the best and really appreciate you giving Jane a try.

Caitlin, on behalf of Jane

Joseph
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Awesome Application

Reviewed on 04/10/2024

Pros

It's very integrative and covers everything we need it to do. Also, their developers are constantly improving it.

Cons

I don't see any cons for using this application at the moment.

Alternatives Considered

SimplePractice

Reasons for Switching to Jane

Someone within our team had experience using Jane already and knew it was good.

Response from Jane Software

Joseph, thanks a million for taking the time to share such a fantastic review of Jane. :) We're over the moon to hear that Jane is hitting the mark and supporting everything you need to do—that's music to our ears! Our team, driven by a strong growth mindset, is always thinking up ways to make things even better, and we're thrilled that resonates with you.

You're a crucial part of this journey, and we'd love to hear any feedback you might have, so be sure to send it our way when it comes up! Thank you for choosing Jane and letting us be a part of your clinic adventure. We're excited to keep supporting you, your team, and your clinic for the long run.

-Caitlin, on behalf of Jane

Shig
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great for any organization

Reviewed on 01/02/2024

Absolutely great. I think it is one of the best programmed app.

Absolutely great. I think it is one of the best programmed app.

Pros

Aside from having so many features which was a bit challenging to figure out, jane has everything a practice needs.

Cons

The fees are on the higher end compare to other apps.

Response from Jane Software

Oh, Shig, thank you for the kind words. And a big congrats on opening your own business! I totally understand where you’re coming from, Jane has an ever-growing list of features that does create a bit of a learning curve, but it’s one that our support team is happy to help walk you through. As for fees, I'd be curious to hear more about this feedback to fully understand and chat through your concerns, so if you want to chat more just send us a message to [email protected]. Regardless, we're so happy to hear that you’ve got things mostly settled and are enjoying Jane. and hope we can continue to help you run and grow with your practice. Thanks so much for being part of the Jane community. <3 -Caitlin on behalf of Jane App

Jennifer
Overall rating
  • Industry: Alternative Medicine
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Amazing product, incredible customer service

Reviewed on 23/11/2024

The customer service is phenomenal: shout out to [sensitive content hidden] who just helped me with...

The customer service is phenomenal: shout out to [sensitive content hidden] who just helped me with my subscription. I really appreciate all the tools/training aids in the Help section. I am super impressed with the customer service - you guys are often available when I need you and if not by phone then you'll reply fairly promptly by email. I appreciate that you guys are always striving to make a difference - every call and email asks for feedback. I am so happy to have Jane as part of my team to manage my practice. You guys rock and I tell everyone about your great service!

Pros

The user interface is easy on the eyes, clean formatting, great color schemes. The system is fairly easy to use with an abundance of text/video aids in the Help section. There's a demo option so you can practice and train on the system without it affecting real patient files/appointments. You guys are always adding new features that benefit practice management - eg, the Claim.MD insurance billing integration and innovate new tools to help practitioners such as the upcoming AI charting in beta. The customer service is phenomenal - I am so happy that I joined back in 2017-2018. Things continue to improve with this company.

Cons

I have only positive things to say about Jane and the customer service support.

Response from Jane Software

Oh wow, Jennifer—thank you so much for such a thoughtful and glowing review! It honestly means the world to us to hear how much you enjoy using Jane and how our work has made a difference in your practice.

We’re so glad you find the interface clean and easy to use—that’s exactly what we aim for! We’re always striving to create features, and keep pushing forward with helpful tools like the Claim.MD integration and AI charting. It’s all part of our effort to make Jane the kind of partner that genuinely helps you manage your practice with confidence.

We’ll make sure to pass along your shout-out to the team member who helped you—feedback like this is what keeps us motivated every day!

We're so lucky to have been part of your journey for so long, and we’re so thrilled to hear that Jane continues to meet your needs. Remember we’re here for you every step of the way. You rock! Thanks for trusting us—we’ll keep working hard to make sure Jane is always one of your best employees.
-Caitlin

Damien
Overall rating
  • Industry: Medical Practice
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Jane is an excellent option

Reviewed on 29/11/2024

Excellent experience and really loved the excellent customization options for therapists.

Excellent experience and really loved the excellent customization options for therapists.

Pros

Very user friendly and smooth with minimal delays.

Cons

Lack of integration with billing software.

Response from Jane Software

Thanks so much for the kind words, Damien! It’s awesome to hear you’re having such a great experience with Jane and are loving the customization options.

Reviews like yours always leave us wanting to know more, though! You mentioned missing a billing software integration—what type are you thinking about? We’re constantly chatting with our community to learn about their ever-evolving needs, so if you’ve got specific ideas, we’d love to hear them! While we can’t promise anything, customer feedback is such a huge part of shaping Jane’s future, and we’re always excited to explore what’s possible.

Thanks again for trusting Jane to support your clinic. It genuinely means the world to us to play even a small role in the incredible work you do—helping you focus on your clients is what keeps us motivated. I you ever have questions, ideas, or just feel like saying hi, we’re always here! Call, email, chat—you name it, we’re just a message away. :)

-Caitlin, on behalf of Jane

Stefanie
Overall rating
  • Industry: Insurance
  • Company size: 501–1,000 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Jane For Efficiency and Accuracy

Reviewed on 01/10/2024

Jane allows me to quickly and efficiently search the available time slots based on my personal...

Jane allows me to quickly and efficiently search the available time slots based on my personal requirements. Saves me time from having to speak to a live person.

Pros

-Jane is user-friendly
-Jane provides an efficient platform to enter all necessary information

Cons

I have noticed that sometimes with Jane I don't get a confirmation email stating my appointment has been secured

Response from Jane Software

Hey Stefanie. A huge thank you for sharing your insightful feedback about your experience with Jane! We're over the moon to hear that you’re finding Jane user-friendly and efficient—it's all about making your life easier when managing appointments and getting as much out of your precious time as possible. Your kind words really motivate us to keep improving what we d :)

We truly appreciate you mentioning the hiccup with not receiving those confirmation emails. We know how crucial it is to have that peace of mind knowing your appointments are locked in. We're on it and would love to dive deeper into this with you. Please feel free to drop us a line at [email protected] so we can sort it out and keep your experience as smooth as possible.

Thanks for choosing Jane to help run your clinic. We're excited about making your days easier and being part of your journey. If there's anything more we can do, just let us know—your feedback is what helps us grow!

Caitlin on behalf of Jane

Kate
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Highly recommend this for health providers

Reviewed on 19/10/2024

Pros

The Jane team is super responsive to user requests; you can make Jane what you want it to be!

Cons

There is so much functionality that there was a bit of a learning curve to get to know it all, however a quick web search usually reveals the answers I need.

Response from Jane Software

Hi there, Kate. Thanks for choosing Jane and taking the time to share your thoughts with us. We totally get it - the learning curve can feel a bit overwhelming at first. But, you've got a whole team of Jane Support (and an awesome customer community) ready to help you out.

We're thrilled to hear that our openness to feedback resonates with you; we hope you'll continue to share your thoughts along your journey as we're always listening to find ways to make Jane even better.

Thank you for letting us be part of your journey. We can't wait to keep working with your clinic! 🙂
-Caitlin, on behalf of Jane

Jenni
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Amazing service

Reviewed on 20/08/2024

Fantastic. Highly recommend this service!

Fantastic. Highly recommend this service!

Pros

Easy to use, efficient and effective. Love all the tutorial articles and videos - helps answer any and all questions I have!

Cons

Wish we could get notified when a patient completes a form or survey.

Response from Jane Software

Jenni, just wanted to say a big thank you for taking the time to share your thoughts on Jane. :) We're glad to hear that it's been smooth sailing for you and that those tutorials and videos are doing the trick.
Your feedback about being notified about completed forms or surveys is something we've heard before, so we're hoping you've added your vote and thoughts to the feature request! While it's not on our roadmap, we'll continue to listen to you and our customer's voices to ensure we're continuing to build and grow Jane in ways that will help to make your days easier!
Thanks again for your fantastic review and your awesome support!

-Caitlin, on behalf of Jane

Mel Elizabeth
Overall rating
  • Industry: Arts & Crafts
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Would recommend to anyone

Reviewed on 20/11/2024

Overall I think Jane is a very useful software for businesses and consumers.

Overall I think Jane is a very useful software for businesses and consumers.

Pros

Jane is really easy for people booking appointments. You can choose between multiple services, times and practitioners all at once. It is really good for businesses with lots of different service providers.

Cons

I find that my older family members sometimes have trouble with technology and this is no different. I have to book for them as they are too nervous to try.

Response from Jane Software

Hi Mel! Thanks so much for sharing your review of Jane—we really appreciate it! We're so happy to hear that Jane has been a great fit for you - supporting multidisciplinary practices is one of the things we’re most proud of, so it’s awesome to hear it’s working so well for you. :)

We totally get that adapting to new technology can feel like a hurdle, especially for patients or clients who aren’t super tech-savvy. If it helps, our team has a bunch of tips and tricks to make the transition smoother and less intimidating for them—we’re happy to share anytime!

Thanks again for trusting Jane to support your clinic. It means a lot to be part of the amazing work you’re doing. And hey, we’re always here if you need anything!

-Caitlin, on behalf of Jane

Lisa
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

The Help Desk is Awesome!

Reviewed on 30/07/2024

I have really liked using Jane, once I understood it. It makes checking people out really easy, and...

I have really liked using Jane, once I understood it. It makes checking people out really easy, and it allows them to add in a tip for their therapist. Cancelling, moving, and changing appointments is very easy on Jane.

Pros

Whenever I have a problem, I can call the Help Desk or use the Chat feature for help.

Cons

Jane has some good training videos, but they are very basic. I would love to see more in-depth videos. If you are in charge of training employees in Jane, don’t just have them watch the videos and assume they are ready to go. The Jane Demo Clinic is a great way for new employees to practice.

Response from Jane Software

Wow, thank you so much for your awesome review of Jane, Lisa! 🎉 We're genuinely thrilled to hear that our Support Team has been your go-to for any hiccups along the way, and that the Chat feature has made getting help a breeze for you. :)

Thank you for your feedback on our videos. We love hearing that the demo clinic has been a big help in getting your team trained up, but we get it—more in-depth resources can make a world of difference. Our video library has grown over the years but we’re always looking at how to upskill our resources for our customers, so I’ll pass this along!

Your insights really do mean the world to us, and we can't wait to keep supporting you on this journey. Thank you for being part of our Jane Community.

-Caitlin, on behalf of Jane

Melissa
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 201–500 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Happy User

Reviewed on 30/10/2024

Overall I am very happy with Jane. I have never had an appointment be accidentally double booked...

Overall I am very happy with Jane. I have never had an appointment be accidentally double booked when using this system.

Pros

I feel like most of the healthcare or wellness businesses I go to use Jane. It is so easy to book. You can add forms for people to fill out ahead of time.

Cons

I like that they can send you an email or text message reminder ahead of time, depending on your preference. It would be cool if they could add other ways like an automated phone call/voicemail.

Response from Jane Software

Hi Melissa! Wow, your review really lit up our team's day! We're thrilled to know so many clinics you attend, even yours, are using Jane. It's fantastic when patients notice how many health and wellness places run with us. We absolutely love our reminder feature too—it helps keep patient care seamless and makes life a bit easier for you.

We’re so grateful to have you with us on this journey and are committed to maintaining that level of excellence you expect. Please feel free to share any feedback or thoughts you have—we’re all ears and eager to keep improving.

Here’s to many more years together! :)

-Caitlin, on behalf of Jane