Automox Reviews

Worklets feature is extreme useful for running scripts against your assets. This saved me big time with rolling out upgrades of AV software that were not exactly Big Sur ready. Automox is still rapidly building and evolving their product to meet the needs of the community and progress is very transparent. If they decided to go into the MDM space for mac management, that would double their value proposition.

The scheduling is still relatively naive, it will reboot your computer during a zoom because there's no "benefit of the doubt" if you miss their pop-up notifications. There's no way to do bandwidth capping for downloads. There doesn't seem to be any uninstall prevention.

Effective patch management and remote script running

Can be difficult to remove endpoints/reclaim licenses when we don't have access to the endpoint

The flexibility to write your own tasks and create custom policies

It could use better reporting, right now you generate a PDF which just shows the basics

Great easy to use GUI
Creating patching policies is simple but it does not compromise on functionality
Mac and Windows in the same patching policy
Can easily make configuration changes

Does not patch or manage mobile devices
Would be helpful to integrate with Atlassian

Automated patching solution where you can setup set and forget polies on the Automox console to roll out first party (Windows, MacOS) patches, 3rd party patches.

Automox agent goes offline in devices sometimes.

the patching is made easy with customer devices, as it scans all software requiring updates.

the UI can be a bit confusing, also the client swapper being hidden away at the top is a bit of an inconvenience.

The ability to have policies for each group and the CVE reports.

If the agent disconnects, sometimes it requires a manual restart or re installation.

I like how it enables for quick patching to all IT devices within a user eco-system.
Also very easy to use.

Sometimes the website may time out or be unresponsive but this is very rare.

Once you get your policies and groups configured, Automox runs like a well oiled machine and your administrators can be very hands off.

There isn't anything that I don't like. They're always making updates and are very forward thinking.

Easy to use, easy to deploy, patch everything on your laptops. Create worklets to do anything on your machines. No matter where they are or where you are.This application helped to reduce vulnerabilities on our estate from 10,000's to 100's. we were using SCCM but would never leave Automox now.Great support and really well priced.

They have a new feature for remote access that was good, it uses VNC. only issue was you could only connect to one machine at a time. No IT person only connects to one machine at a time! so if they can change it to multiple machines then I might be interested in taking that option.

Where to start --
> Easy deployment
> Can be used as a basic inventory management system
> Integrates with Crowdstrike Falcon
> Windows computers no longer need to be in the network to receive updates from the server
> Can be used to replace Jamf for Macs since this handles Mac updates as well
> Other than OS updates, Automox updates many apps like Adobe, Zoom, Webex as well
> Excellent admin interface and dashboard

Not necessarily a con, but I would like a note/remark option under each computer so that I can add notes or encryption keys

Easy setup, save a lot of time patching all the servers. Good logging functions for troueshooting. Good dashboards to see the full picture of infrastructure healthy.

Sometimes, agent auto upgrade failure, need manual fix. Some auto patch hang servers, need manual fix. Better to only auto patch real low risk patches.

Patching of Windows and third party application is very easy with Automox. The notification, installation process is quite seamless.

The remote control feature still needs improvement.

Let's you control machines even if they are remote and have been remote for a long time.

There really isn't anything that stands out to me as a negative with this product.

Easy of use, cost. It is easy to setup and work with.

I have nothing negative to say. It has been a great product for us.

Powerful patch management and proven reliability. Excellent reporting and policy enforcement.

Software deployment can be slightly more complicated than some other solutions as it does require some scripting to complete the process. However, it is worth noting that scripting process isn't terribly difficult and is well documented.

The requirements of my management tool were hard to fill: support the 3 major OS client flavors, be run as an SaaS offering, and it must not depend on Active Directory. I was surprised to find all 3 requirements were near impossible to find, heck even 1 of the 3 was a challenge, 2 seemed impossible. Then I stumbled on Automox - all 3 boxes checked. The test drive was simple - and powerful. The tool is fast too! Once a client is installed it is mere moments until a complete hardware/software inventory is reported in the console, and policies are ready to be deployed. Need software to go out to a Macbook, Windows laptop, and Linux rig? It can do all three.

The solution is new - and still working on features. It isn't buggy as you might expect, but it lacks great reporting, and a few features I would love to see. However they do respond to requests, and they do share their roadmap with customers. So I know some of the drawbacks are already on the way to improvement.

Ease of set up, dashboard is simple and shows what I want to see.

Problems with Windows updates, there is more manual restarts than I care for.

It reduces the amount of manual work I have to do on users machines to ensure they are patched and up to date. I can easily identify when critical patches come in and inform users what's happening, creating that great user experience.

The notifications have been slightly problematic for us as users do not know what is updating (on the basic patching licence). Office has sometimes just shut down in the middle of a user doing work. This could be addressed in the full version by creating custom policies for certain high-touch products/software packages.

Reboot notifications could do with being more obvious to the user, who is highly likely to simply click it and not pay attention, though this is not direct failing on Automox's part. A small change in wording may help change the impact ("Install now" vs "Install and reboot")

The Automox program has made my life so much easier. The installation and set up process is extremely easy; once you add your servers and workstations, set up groups and assign the IP addresses to the group, you are finished. The reporting is easy and clear and the notification process is as easy as checking a box and reading the email!

I have not found any cons. My experience with Automox has been wonderful.