Guru Reviews

Our internal support team's knowledge base is being organized with Guru's guidance. In addition to helping them with their workflow, it gives them the knowledge and confidence to trust the solutions they find.

When the dots are obscured by an arrow, making it difficult to see what you're looking for unless you click the corresponding drop-down arrow, which then reveals everything you were looking for, things get more complicated.

- Simplified navigation with the use of keywords, making it quite easy to find an article.
- Reading the updates when a Guru is updated and with the new or altered content highlighted, makes it much easier when we need to always be up to date.

I believe that the "My Library" session could be simplified. Every time we access it, instead of going to "Following" Gurus, it could directly open the folders that I created and saved my favorite Gurus.

It satisfies what me and my team is looking for: a smart way to access the information stored in a well-structured way. The UI & UX are smart, neat-looking and intuitive. Overall, the guidance videos are easy to follow.

My company has never accessed such similar tool, so we need a lot of initial introduction to the tool especially from the Guru team. Because we have a timezone gap, we find it challenging to arrange meetings with Guru customer service team. Despite lots of videos, we need an actual hands-on guidance for an easier usage of the tool.

A platform that enables our team to get the information we need and to answer our client's queries, to know more information about our tools and process, and other types of client communications.

I have absolutely no major dislikes. Sometimes the search bar is not showing the exact article I need for processing the request of our client.

It's ease of use, very convenient and easy to navigate. It's allows us to save time and effective search for knowledge based information conveniently without the hassle.

While most of the things about Guru is definitely very helpful, user interface can be improved with better font system, But other than that, everything else looks absolutely incredible with Guru.

Guru is built to handle well knowledge that's growing in all directions, to very easily crossreference it, and to ensure the information is accurate and current. In 4 years of using it I never needed customer support and I rarely needed documentation. That's the best compliment I can give to their product team.

As a collection author, you get to place new bit of knowledge within a logical hierarchy. "Cards" not being "Pages", you're primed to separate new bits of knowledge into easily graspable chunks, thus making information easier on the user's working memory. The information can be well formatted. You can embed things into cards (say, iorad tutorials, Miro boards) and you can embed your Guru cards into other things (say, Rise 360. The latest version of the card will load for the user even if you export your .scorm file and upload it to your LMS and the user accesses it months later.). Linking other cards into your cards is easy. For each card, you're setting an owner (it can be an individual or a group of people), and the expiration date. When the card expires, the owner is notified to verify it. You can feed it to Intercom Knowledge Hub. You can notify everyone, or certain users, to read a specific card. You can leave comments in the card, tag users in them, resolve and unresolve them. You can see the card's edit and verification history. You can save drafts.

As a collection user, you install a browser extension (or you open collection in a browser tab but, honestly, why would you). When you open the extension, a search panel floats on your screen and you can find the card you're looking for and open it without ever having to leave your original tab. The search is good. You can see who owns the card, when was it created, is it verified. If it is but you have your doubts, you can request verification. You can comment on cards and tag users in tags.

A brilliant tool if you have a growing knowledge base, things change and you need to have a system that will allow you to know the information you're using is correct and up to date.

"A polite reminder that you have 1002 cards to verify" sounds a tad bit passive agressive. I thought we were friends.

Having infinite layers of depth of information would be perfection.

Ease of use, collaborative spirit, advanced analytics options, helpful for addressing knowledge gaps, cutting-edge AI features, ease of management.

The only complaint I can think of is I wish individual cards would be able to exist in more than 1 collection. And that's seriously the only downside I could think of!

One of the standout features of Guru is its ability to seamlessly integrate with other tools and platforms. This integration makes it easy for teams to access and update information without interrupting their workflow. Additionally, the intuitive interface and robust search functionality help users find the information they need quickly, which can significantly enhance productivity. The platform also offers features like real-time updates and knowledge verification, ensuring that the information remains accurate and reliable. If you're looking for a way to streamline information sharing and knowledge management, these aspects of Guru might be particularly appealing.

Too many recommendations once every time I used a search engine

Guru is a Google for companies. Everything we need to know about the products, workflow processes, and explanations about a specific company - you can just use Guru. This is so incredibly good to set expectations about how workes should do and behave, and it's also useful as a guide to always check when you're insecure about how to handle a specific workflow, or to be updated about what's going on in the company, any live changes, etc. The tool is complete, it's easy to get implemented in any company. To integrate it in your company is a must if you want to be successful and professional, as it's so easy.

Honestly, this is the tool that I use everyday and, even though some new adventurers might think it's not necessary to use it often, I have Guru open at all times - it's just perfect to be a master in your business knowledge, what will set you apart from everyone else.

Though it's intuitive, sometimes shared links can be counted as for private use, even though admin didn't set the Guru cards as private. Well, tech issues, nothing new in our Customer Support world.

What I liked most about Guru is its intuitive AI-powered search. It's incredibly efficient and accurate, making it a breeze to find relevant information across our extensive knowledge base. The AI-suggested knowledge feature has also been a pleasant surprise, consistently recommending useful content that I wouldn't have discovered otherwise. Integration with tools like Slack has significantly enhanced our team's workflow, seamlessly bringing knowledge sharing into our daily conversations

One thing I liked least about Guru initially was the learning curve in setting up permissions and access controls. It took some time to fine-tune these settings to fit our team's specific needs. Additionally, while the interface is clean and functional, it could benefit from more customization options to tailor it further to our preferences.