AccountEdge Reviews
Overall rating
Filter by
Company size
Time used
94 Reviews for UK Users
- Industry: Entertainment
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
So Easy Even I Can Do it!
Reviewed on 10/09/2018
Pros
AccountEdge Pro is so easy to work with. Although there is a small learning curve at the beginning, it is a simple system that allows me to handle all the accounting needs I have.
Cons
Hard to find any real issues with AccountEdge to complain about. I do have to give it thought when I change from one banking account to another.. I have to make sure that I'm using the correct checks.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Good product if you have accounting background
Reviewed on 24/02/2022
I really want to like this software more but their lack of development in several areas make that...
I really want to like this software more but their lack of development in several areas make that difficult. In many ways it is much better and more secure than Quickbooks so if that is the target product you are researching then this might be a good alternative for you and your business. As you should with any software like this do your research and plan out what your needs are and how you plan to use it to make sure this is the right thing for you.
Pros
Overall AccountEdge is a pretty straightforward product with regards to accounting. Its major strengths are budgeting and the input of that data, financial reporting (monthly books) and accounts payable.
Cons
There are some bigger issues that I am not a fan of with AccountEdge and in my 26 plus years of doing accounting I can say there are some poorer products but there are a lot of much better ones as well. Accounts receivable and the vendor/customer input needs some serious updating. We recently did an import of our data from the old owners to the new owners and it took the developers some serious time to get that figured our and fixed even after we were told it was not that difficult of a process by support. There is not mass way to remove and customer/vendor profiles. The billing system, if you want to give your customers the ability to be sent their month invoices and make payments, actually resides in another product, Account Edge Connect not in the base Account Edge. With that being said they only talk to each other with a manual "sync" each time you want them to update the other. There is no way to export data to a banking website for things like Bank of America's positive pay. So ACH's are a very manual process. If it was 10 years ago I could see why this wouldn't be a feature but its 2021 folks and this should be able to be done at this point. Especially with how virtual we all have to be nowadays. Support is hit or miss. There are a few really awesome folks and then again not so much. They offer no after hours support so you better only have an issue between 9am-5pm eastern time, otherwise you are stuck.
- Industry: Financial Services
- Company size: 2–10 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
The real Cost of AccountEdge is in Payments Processing
Reviewed on 20/06/2022
I'm a consultant that works with multiple AccountEdge users. It's important to know that there is...
I'm a consultant that works with multiple AccountEdge users. It's important to know that there is an agreement between AccountEdge and Forte to share payments processing revenue. Forte will tell its customers that the rates are competitive but they simply are not. There are customers paying over 2% over market rates. Moreover, your rates will go up over time and because you integrated the payments you will be forced to pay the increases. If you are considering AccountEdge because of features you like go ahead and buy it but leave your payments processing non-integrated and choose a payments processing provider you trust
Pros
I'm focused more on the payments processing and warning prospective buyers on the downside of the exclusive arrangement between AccountEdge and Forte
Cons
AccountEdge/Forte Payments processing, IMHO leaves the user open to price gouging for credit card processing ,
- Industry: Printing
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
CPA is Baffled.
Reviewed on 17/05/2019
The invoicing functions work well, creating and sending pdf invoices via Outlook. Creating custom...
The invoicing functions work well, creating and sending pdf invoices via Outlook. Creating custom forms such as checks, invoices, statements is easy; I color-code them so customers can easily distinguish an INVOICE (red) from a RECEIPT (green) and so on. Most of the reports work, but I need to upload many to Excel to manipulate the data (to report retained earnings, for example). There is no option to strip the "pretty" formatting on BalSh or Income reports, so to make them functional you need to remove all that formatting (extra blank lines, merged cells, extra blank columns, multiple font colors, shading). This is annoying and unavoidable as far as I can tell. Their "Knowledge Base" and other support, including videos, is just sad. The live customer support when I first subscribed had a complete lack of understanding of accounting. A recent bug required me to send my entire file (a zipped backup) and take a week off while they repaired it and send back a "FIXED" copy. They didn't charge me, but I had to give employees pay advances and pre-pay bills to completely quit bookkeeping for a week. New ownership based in Israel may have improved customer service but I can't verify. There are payroll reports that accurately calc. 941s and W-2s and others but you have to use the numbers to complete the IRS forms online unless you want to buy the reporting program separately. I find the non-submittable reports work fine for doing the online forms and printing for my files.
Pros
After three years I'm comfortable with the daily use of AccountEdge. I used my failing Peachtree to calculate payroll for the first year and entered the numbers manually. Now I use the payroll subscription, which is not as flexible as I would like but it works. (I don't need the uploaded rates and could easily enter them manually.) I emailed a note about my frustration with manually calculating different matching and withholding SIMPLE rates for different employees and the answer completely solved the problem--the program now issues perfect paychecks and tax reports. This was one of two customer service experiences that were positive
Cons
My CPA finds it incomprehensible. As a corporation we carry profits and losses forward as retained earnings and are not required by law to distribute profits as dividends. AccountEdge does not allow me (or my CPA using his copy) to make the year-end adjustment to Retained Earnings reports so we can't know where we stand. I want to retire and sell or hand off the business but can't produce accurate reports via AccountEdge.
Also I detest the automatic numbering feature for payments (it's great for invoicing) and wish that could be optionally turned off. I pay at least half our bills online and record the confirmation number in the check number space, which is especially handy for reconciling half a dozen monthly federal and state tax payments to my bank--and to verify that I sent the payments! A great many confirmation numbers (IRS, Colorado payroll, unemployment, credit cards, FedEx, Comcast) exceed the maximum 8 digits allowed for check numbers. (I can enter the full numbers in the memo space.) It is obvious to me that the program had its origins in Apple/Mac as it has automatic functions that actually hamper accounting. It doesn't integrate with our estimating software as does QuickBooks so I may end up just using it for payroll (to avoid that Quick Books cost).
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
my program
Reviewed on 10/09/2018
it's great for custom reports, breaking down expenses for each job, setting up vendors and...
it's great for custom reports, breaking down expenses for each job, setting up vendors and customers with custom pricing, discounts, shipping, and tax information as well as detailed contact information.
Pros
It is very easy to set up your company. It is very easy to navigate through the program. It has all the features that the big name overpriced software companies have and more. It works great for our air conditioning company with accounting that can be broken down by jobs. The payroll service is very easy to use and they keep it updated all the time. I think I have only called customer support 2 times and both times they had my questions answered right then. I would recommend this software to anyone needing to breakdown your accounting for custom reports, job tracking, employee handling.
Cons
The one pet peeve I have is that most of the payroll reports don't have totals you have to export them to excel and reconfigure them to get your totals or total everything by hand. Some of the reports they way they are laid out make it very hard to reconfigure them in excel. It doesn't let you access history more than two years so you have to look up on your back ups if you need to find something older.
- Industry: Telecommunications
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Horrible - Waste of money, looking for another alternative, NO HELP FROM TECH SUPPORT.
Reviewed on 03/02/2021
Trying to do daily operations but have run into issues at every turn. Even the most simple task...
Trying to do daily operations but have run into issues at every turn. Even the most simple task for accounting has become a nightmare.
Pros
NOTHING. I feel like I've wasted 5 months of my time switching and implementing a software system that is useless to our business, not to mention the high cost of the software.
Cons
I have not found ANYTHING that has been easy to do in this software. I have needed and tried to get help several times, I either get some lame 1 line response that doesn't make sense and get that response 2 or 3 days later after creating a ticket, or wait for up to an hour on the phone and finally get to talk to someone that isn't willing to listen to the issue, sounds like I either woke him from a nap or in a really bad mood.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
They screwed the MacOS users
Reviewed on 13/12/2022
Good, until they walked away from the Mac user base.
Good, until they walked away from the Mac user base.
Pros
Mac-focused. Easy to use. Easy to understand.
Cons
After 20+ years of supporting Mac users, they just dropped us.
- Industry: Business Supplies & Equipment
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Happy customer.
Reviewed on 10/09/2018
I can do our own payroll. Our accountant is only needed at the end of the year to do our overall...
I can do our own payroll. Our accountant is only needed at the end of the year to do our overall business taxes. She is happy with the way that information is presented.
Pros
I have been using this software for years. It keeps track of all the payroll information the is needed for doing payroll yourself. Very simple to use.
Cons
It may be a user error, but I wish I could delete items in inventory easier or change the items name. We are Sharp dealers and sometimes product numbers change and I would like to get our inventory lists shorter to keep the file smaller.
Response from Priority Software US
Hi Barbara,
Thank you for your review.
In response to your inventory issues, you can delete an item as long as the quantity on hand is zero and can not be pending on any invoices. You would also need to purge old transitions that have this item on it.
You should be able to change the Item name/number easily by going into your Item List and clicking on the item, just click on the Name or Item Number field that you would like to change.
If you need additional help, you can reach out technical support team for free at accountedge.com/help.
Thank You
- AccountEdge Customer Care
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Easy to use but a few quirks that annoy me each month
Reviewed on 10/09/2018
Overall AccountEdge makes my business bookkeeping simple-- I've used Quickbooks for other clients...
Overall AccountEdge makes my business bookkeeping simple-- I've used Quickbooks for other clients and I really do prefer the way AccountEdge handles billing for a daily service industry (we are in landscape maintenance). I wish the mobile technology allowed my husband to see more customer info when he is in the field, but we are able to work around that typically.
Pros
Ease of use for progress billing, I am able to bill daily sales in an easy to use format helping me not lose revenue by missing charges to customers
Cons
No ability to show customer total outstanding balance without a statement. I also think the reconciling process is clunky for bank statements and credit cards. My deposits show twice when I group them for a bank deposit slip and customer balances can be inaccurate on "cards".
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Terrific accounting software for volunteer treasurer's
Reviewed on 05/12/2016
AccountEdge Pro and earlier products all the way back to earlier software products have provided a...
AccountEdge Pro and earlier products all the way back to earlier software products have provided a way for me to serve as a volunteer treasurer at my church, homeowners association and civic association over many years. AccountEdge Pro provides all the features needed in an easy to use, fully integrated, efficient package for the accounting needs of the organizations I've helped. Closing each year and moving on to the next is done in a matter of a few minutes. The reports can be customized so everyone can easily understand the financial situation of the organization. Each year the product has improved. I've only needed support a few times over the last 15 or so years, but each time the support was easy to get and those helping were pleasant and knowledgeable, unlike my experience with other product's support when trying to get help with that I use for my personal finances. When I've handed off my duties to others, moving from the Mac environment I use to the Windows environment others use has gone smoothly. I strongly recommend AccountEdge Pro for anyone needing a robust, complete, usable, multi-platform accounting solution made up of superb software, top-notch support, affordable cost, flexible reporting and great human engineering. AccountEdge allows me to do quickly and easily take care of my organization's accounting needs.
Pros
Flexibility, efficiency, ease of use, support, efficiency.
Cons
There are so many features that sometimes I get lost in the choices, especially the reporting choices.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
So many functions… and stable for 13 years use now
Reviewed on 10/09/2018
We are a software company with most of our business taking place online. I do regular reconciliation...
We are a software company with most of our business taking place online. I do regular reconciliation of hundreds of thousands of transactions… consolidating them into AccountEdge weekly, bi-weekly, or monthly. In addition we have lots of direct customers that pay by Purchase Order. We drop-ship a number of hardware products from various vendors.
Pros
They are constantly updating the software and I've only had one data "glitch" in the 13 years I've run the software (with hundreds of thousands of sales invoices/quotes/purchase orders/transactions… and that one problem was rectified by their support team very quickly.
Cons
I love that they add new features yearly, but typically I don't find the features as useful as I'd find others. They are always willing to take feedback however, and I look forward to some of my suggestions being implemented.
I also wish the network edition worked on Windows.
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best Accounting Package Out There!
Reviewed on 22/12/2016
I am a former QB for Mac user. After spending countless hours on the phone with customer support...
I am a former QB for Mac user. After spending countless hours on the phone with customer support (from India), and not being able to under stand the tech or being able to get them to understand my software problem, I decided to look for a better accounting package.
I found it with AccountEdge Pro. The software is easy to set up! It works great! And customer support is FANTASTIC!
Whenever my company changes or I forget how to do something, I call customer support. If they are busy they will call me back. When I am on with customer support, they are english speaking from New Jersey. Lets just say they are "Made in America". They have always helped me with my problem.
I have been with AccountEdge Pro for several years. You can't go wrong with this software company. I love these guys.
Pros
It is easy to use and meets all of my needs.
Cons
Nothing
- Industry: Marketing & Advertising
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Former AccountEdge Pro User
Reviewed on 19/05/2020
Pros
I started using this software in 2003 when it was called MYOB. At the time, and for many years, it did everything I needed it do for managing my company's bookkeeping and accounting. It was fairly easy to use and only required updates every few years.
Cons
Eventually, I had to abandon AccountEdge Pro because they no longer support that latest Apple OS (Catalina - 64 bit).
- Industry: Construction
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
user since 1994
Reviewed on 25/12/2021
they have always taken good care of us
they have always taken good care of us
Pros
works perfectly, info desk had quick and complete solutions
Cons
less well known, i have "brand name envy" because i use a lesser known program
- Industry: Wholesale
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
AccountEdge Pro Long-Time User
Reviewed on 10/09/2018
AccoutEdge Network Edition allows us to use multiple workstations to manage our daily sales,...
AccoutEdge Network Edition allows us to use multiple workstations to manage our daily sales, payables, and biweekly payroll.
Pros
Comprehensive for what we need it for. All cash accounts, including checking; receivables; payables; payroll; and more.
Cons
We've used it for so many years that we've gotten very used to it. Because we don't have a learning curve anymore, I don't have complaints.
It would be better if it integrated more easily into our database, or Excel.
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
We use AccountEdge at work and it works okay
Reviewed on 03/10/2017
Easy to use and good accounting software over all.
Easy to use and good accounting software over all.
Pros
It is really easy to use. Most of the new employees have learned how to use it efficiently quickly so far.
Cons
Not being able to set 'search by' is the big one. Whenever sales team take orders, they have to type in the description of the products when taking an order or looking it up. Would be great if we could set 'search by item name' and 'contains' instead of 'starts with'.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Former Peachtree user
Reviewed on 10/09/2018
It is much easier to add accounts "on the fly" as our record keeping needs evolve.
It is much easier to add accounts "on the fly" as our record keeping needs evolve.
Pros
I like having my program residing on my hard drive rather than having to "rent" the service forever.
Cons
I'm not sure that there are really any highly objectionable features. Accountedge does take a while to set up, but I feel that it is really under my supervision at every step of the process.
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Pretty easy to use, covert and price-good package overall
Reviewed on 20/04/2018
Pros
Again very easy to use for current and new employees, easy to train and adapt, also conversion was quick and pain free. Very effective accounting program.
Cons
Lack of searching capabilities is the largest complaint. Searching mod would enhance the programs effectiviness and would make our accounting life easier. Please add.
- Industry: Accounting
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great software!
Reviewed on 08/12/2016
I love AccountEdge. I've used it for since 1992! Every year they make improvements. A few years...
I love AccountEdge. I've used it for since 1992! Every year they make improvements. A few years ago they added Bank Reconciliation, importing your activity from your bank. That is the most wonderful thing!
Of course, they've done many other things, including this year a direct link with UPS. There is no other software that has done as many things as AccountEdge. That is why I use it and I support other clients using it.
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Works For Us.
Reviewed on 26/09/2018
We have been using this software for our Mac since early in the days it was "Mind Your Own...
We have been using this software for our Mac since early in the days it was "Mind Your Own Business." We have been satisfied with the results overall.
Pros
It does for us what we want it to do. We are a small non-profit and it fits well with our organization.
Cons
That the defaults cannot be changed on some of the most common uses we have.
- Industry: Internet
- Company size: 2–10 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Long time user - my brain loves AE
Reviewed on 09/01/2017
I've been using this software for over 15 years. I previously had used other software and even once...
I've been using this software for over 15 years. I previously had used other software and even once left AE (then known as MYOB) to return to previous product based on CPA request. But literally, my brain hurt when I used that product. AE has such a clean and clear interface. It has so many ways to customize the app for MY preferences. The features are logically organized and easy to find, not buried behind a cluttered old-school interface or confusing menus.
I rarely have to call in for help, but when I do, it's handled. And all my software upgrades are delivered automatically. The knowledge base is robust, too. I've used that to improve my knowledge of accounting principles.
We are a small consulting services company with clients across the USA.
- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Software
Reviewed on 10/09/2018
No problems overall. Very happy with the software
No problems overall. Very happy with the software
Pros
I like this software. It is easy to use. They do not try to rip you off every year or two on making you do the upgrade. As an accountant I am telling all of my clients about this software.
Cons
The fact that when or if you need to change a payroll check you have to delete it and reprint or post the paycheck.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Owner
Reviewed on 10/09/2018
Used it for many years. No problems.
Used it for many years. No problems.
Pros
Very easy to use, just mostly common sense.
Cons
Redundant steps. I do not need to asked three times if I really want to do something.
- Industry: Management Consulting
- Company size: Self Employed
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
A Real Workhorse
Reviewed on 28/01/2019
AccountEdge made a large contribution in the development of my business.
AccountEdge made a large contribution in the development of my business.
Pros
AccountEdge was really easy to use. It was very easy to set up and I never encountered any glitches.
Cons
I used AccountEdge mainly for the invoicing function and not many of the other functions. Nothing to complain about.
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
LOVE IT
Reviewed on 10/09/2018
wonderful
wonderful
Pros
ease of use, payroll included in package
Cons
level of sub accounts in the chart of accounts