Hostfully Property Management Platform Reviews

We love their direct booking capabilities and their integrations with all of the software platforms that we need.

The thing that I liked least was there was no app but they have released the app and it has been great.

We have adjusted to the workarounds in the system and are enjoying using the platform. I like that they consistently upgrade and develop new integrations and business relationships to help our business grow. The support team is very helpful and always quickly responds to our questions. Their support site is good - I can generally find the answers to my questions in their help materials.

I think the guest communication process is clunky and not aesthetically pleasing. We wish there were a better Owner Portal where we would store home details. Would love to be able to white label a nice website and not have to build a whole separate site.

Hostfully is fairly intuitive, and we use it to manage all of our reservations, track payments, and do some guest communications. Triggers work well, and the guest booking experience is easy.

This software is slow. The Pipeline takes 5-10 second to load every time you go to it. We are experiencing slow (10+ second) load times on each "reservation" which is very annoying. Support from the Hostfully team is very slow, and management for "high level" issues is virtually non-existent. Inbox is similarly slow/buggy and only properly "loads" after a page refresh. While all of these issues have work-arounds, they seem to be rooted in slow system performance on the Hostfully side which has been consistent since we implemented the software 8 months ago. While I have submitted a number of support tickets, no progress has been made, and we just deal with the sluggishness as a team. One last issue (which is more just an annoyance) is that when checking out/completing an online reservation in Chrome, the auto-populate fills in the email address in the last name field. 9 out of 10 guests do not notice/fix this, and the reservations CONSISTENTLY come in with Bob [email protected] for the first/last name. This requires us to manually update in Hostfully later, and additionally all of the trigger emails that generate when the bookings come in have no/wrong last name due to the error.

Once we got over the hurdles of integration, Hostfully works seamlessly 99% of the time. Automated messaging and direct integration with our pricing, housekeeping, and smart home solutions has taken a huge strain off of our guest services team, and freed them up to provide actual service to our guests. Brise and the other Hostfully customer service reps have provided amazing, personalized service to our team, and always go above and beyond to help us solve for any issues we encounter.

Integration was an arduous process, but with the number of properties we have, I don't think that could have been avoided. The major hurdle we've encountered with Hostfully is the lack of a change log/reservation history. 99% of the time, this isn't an issue, but when there is an issue, we have to reach out to the customer service team and trigger a full scale investigation any time there is an issue with a reservation, to try and track where the error occurred. The reservation notes feature that are just simple editable text boxes, which means that important information can be easily deleted or over written, and no record of when and edit was made or who made it is recorded, which can present issues when you a have a staff of 15+ individuals all logged into the software. Luckily Hostfully's team is very responsive ], and open to feedback, and we're hopeful some of these features will be added in the near future.

When I began researching PMS platforms I mainly looked at how user friendly and clean the software felt. For example, I am a MAC user...and Hostfully reminded me of using a Mac (simple)...vs another platform that reminded me of a 90's PC (complicated and dated). The hostfully platform is so simple to learn, and the layout is wonderful.

Not only that- it connects to AMAZING 3rd party partners! I am able to have nightly insurance, auto lock scheduling, auto cleaning scheduling, dynamic pricing and so much more!

When I hear people still use all the OTA's without a PMS...I do not know how they do it! Hostfully is my FAV!

The only thing is they do not have an app- so I try to keep my laptop handy for easier access!

I love that Hostfully enables direct booking from my website and integrates seamlessly with Airbnb and Booking. The onboarding and customer service is excellent.

There is NO app. Apparently, an app release is coming for 2023. I am waiting!

The ease of using the channel manager and adjusting per-channel pricing.

The user interface. It's not flashy, but it's functional.

Great calendar/booking widget. Enables payment processing. Easy to use quote tool. Outstanding customer support. Extensive feature set. Basic features up and running instantly. Modern/clean design.

Bit of a learning curve as one would expect from a product that is unique, powerful and customizable. Takes some effort/configuration to get the most out of it. Somewhat hard to use "on the go" as the admin interface works best on desktop browsers. A companion app for mobile would be awesome.

The software has very good references and the functionalities are complete. The cost is high but the product is good.

The on-boarding process turned out to be a nightmare: unprofessional people - incomplete documentation - long lead times. All for a fee, of course! (on-boarding fee = 400 euros)
In detail: to upload future bookings from http://Booking.com the bidirectional API does not work and a CSV file must be used. This was feasible as I would have had to upload direct bookings anyway!!! Too bad that after 10 days I was not able to have access to a complete documentation about the formatting of the fields (it's a complicated thing!!) and to my request to have the on-boarding team (paid and not international, based in New York and therefore accessible only in the afternoons and evenings) do the operation given the objective difficulties (one for all: the date format accepted is American, but I am European and I would have had to change the setting for my ENTIRE PC) they ALWAYS REFUSED to do the operation despite 17 e-mails.

Consolidates major rental platforms / channels into easy to understand calendar view.
Message triggers and scheduling functions ensure messages to communicated to guests exactly when you want them to be delivered.
Enhanced Reporting -- accurate and consolidated financial and transaction reporting -- itemized and aggregated across platforms makes accounting far easier.
Platform built for easy integrations and Hostfully is continually bringing in new partners to further build out comprehensive service. Very strategic. We take advantage of the pricing algorithms, additional direct channels, and more.
EXCELLENT support team that solves problems fast and communicates very well throughout the process.
Providing a Direct Booking Website as part of our package is a GREAT benefit.
Publishing tools make it easy to push photos and copy out to additional channels.
Very knowledgeable and likable team who make themselves available for input and feedback. They take a very strong interest in knowing how their platform is performing at every stage of its growth.

Keeping in mind that my wife and I are small operators (five properties at the moment), we love this software but there are features we do not use that are more suited for larger operators, such as Dashboard and Pipeline. Reports vs Enhanced Reporting is confusing, we assume this will be sorted out as time goes on. And we would LOVE a mobile app!

It is easy to use, if you do not have experience using a property Management platform, this could be an easy training platform, it does what is supposed to do, however, if you would like to customize things, from one channel to another or to separate functions, this is not it.

The time response for the customer service time is eternal. They do not reply in less than 2 hours even though is a "chat", Once you have an open ticket it may take them up to 2 weeks to respond regarding 1 issue.

Generally user friendly, easy connection.

Needs improvement on Reporting (esp. customized repot). Few channels cannot be integrated.