--- description: Learn how Firefly Reservations can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for Firefly Reservations. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Firefly Reservations Reviews, Prices & Ratings | GetApp UK 2026 --- Breadcrumb: [Home](/) > [Parks and Recreation Software](/directory/781/parks-and-recreation/software) > [Firefly Reservations](/software/132323/firefly-reservations) # Firefly Reservations Canonical: https://www.getapp.co.uk/software/132323/firefly-reservations Page: 1 / 4\ Next: [Next page](https://www.getapp.co.uk/software/132323/firefly-reservations?page=2) > Firefly Reservations offers cloud-based management for RV parks and campgrounds. Streamline bookings, automate payments, and enhance guest interactions with interactive maps, self-serve kiosks, and a customizable guest portal. > > Verdict: Rated **4.6/5** by 57 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Firefly Reservations \-Streamlined Booking Process: Firefly Reservations simplifies the reservation process, allowing guests to book their stay online through a custom-branded portal. This reduces manual booking workload and improves efficiency. -Interactive Map Display: Owners can create detailed, interactive maps of their campground or RV park, displaying real-time unit availability. This visual tool helps guests choose their preferred spots, enhancing satisfaction and reducing booking errors. -Enhanced Payment Options: The software supports automatic recurring and scheduled payments for various fees, including monthly stays and utility charges. This ensures timely payments and improves cash flow management. -Automated Email Communications: Keep guests informed with automated emails for confirmations, payment reminders, and arrival/departure information. Customizable templates make it easy to maintain consistent, professional communication. -Self-Service Kiosk: A self-serve kiosk allows guests to check in and make payments independently, which is especially beneficial during peak check-in times or after hours, reducing staff workload and improving guest convenience. -Guest Management Portal: Guests can manage their bookings, update payment methods, make payments, and view their payment history through a user-friendly online portal, which enhances their overall experience and reduces management's administrative tasks. -Point of Sale (POS) Integration: The integrated POS system facilitates on-site transactions for additional services and products, streamlining sales and inventory management directly from the reservation platform. -Utility Management: Easily record and bill for utilities directly through the system, simplifying the management of water, electricity, and other services, and ensuring accurate billing and payment collection. -Customization and Branding: Tailor the look and feel of your booking portal to match your campground’s branding, creating a seamless experience for users that reinforces your brand identity. -Operational Analytics: Gain insights into your business operations with built-in analytics tools that track booking trends, payment histories, and guest preferences, helping you make informed decisions to improve service and profitability. -Mobile Compatibility: The platform is fully mobile-compatible, ensuring that both owners and guests can access it from any device, enhancing accessibility and user experience. -Security and Compliance: Firefly Reservations prioritizes security, with data encryption and compliance measures that protect both the business and its guests' information. -Scalability: Whether managing a small campground or a large RV park, Firefly Reservations scales to meet your needs, supporting an unlimited number of bookings and transactions. -Customer Support: Dedicated customer support is available to assist with any issues, ensuring smooth operation and minimal downtime. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 57 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Aspira - **Location**: Dallas, US - **Founded**: 1984 ## Commercial Context - **Starting Price**: US$3.50 - **Pricing model**: Other (Free Trial) - **Pricing Details**: Firefly Reservations offers a feature-packed reservation system for only $3.50/reservation. You can pay the fees yourself or automatically pass the fees on to your guests. $3.50/reservation/month fee also applies for long-term reservations lasting 1 month long or longer. There is no monthly fee for reservations shorter than 1 month. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, United States ## Features - Accounting - Activity Dashboard - Alerts/Notifications - Availability Indicator - Availability Management - Billing & Invoicing - Billing Rate Management - Booking Management - Calendar Management - Channel Management - Credit Card Processing - Customer Accounts - Customer Database - Customer History - Customisable Branding - Customisable Templates - Data Import/Export - Discount Management - Electronic Payments - Email Marketing ## Integrations (2 total) - Credit Card Terminal - Fiserv ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Parks and Recreation Software](https://www.getapp.co.uk/directory/781/parks-and-recreation/software) ## Related Categories - [Parks and Recreation Software](https://www.getapp.co.uk/directory/781/parks-and-recreation/software) - [Campground Management Software](https://www.getapp.co.uk/directory/1039/campground-management/software) ## Alternatives 1. [Park](https://www.getapp.co.uk/software/2071022/park) — 4.9/5 (25 reviews) 2. [Let's Camp](https://www.getapp.co.uk/software/2080259/let-s-camp) — 4.9/5 (16 reviews) 3. [RoverPass](https://www.getapp.co.uk/software/126959/roverpass) — 4.6/5 (63 reviews) 4. [Campspot](https://www.getapp.co.uk/software/114759/campspot) — 4.6/5 (89 reviews) 5. [Campground Commander](https://www.getapp.co.uk/software/2068869/campground-commander) — 4.9/5 (13 reviews) ## Reviews ### "Great starting point but needs to evolve" — 4.0/5 > **Chris** | *3 May 2021* | Farming | Recommendation rating: 8.0/10 > > **Pros**: The setup of the software was simple and fast. Within an hour of first opening our account, I has the ability to embed a usable link on our website. It was great and with the assistance of \[SENSITIVE CONTENT HIDDEN\] (who is always responsive and attentive), we had a viable product within 24 hours. The reservation grid is a great feature and provide quick access I need to make guest relations readily available. > > **Cons**: It is a web-based program. I need an app-based program to integrate with our business systems. Many businesses in the Agri-tourism industry, like ours, use POS systems like Clover because it affords us the ability to be agile and cover several vertically integrate enterprises and functions on one platform. I love firefly, but it requires me to use a personal laptop and separate processor for card services. My number one complaint is that Firefly does not integrate with Clover POS systems. Full disclosure -- no matter how much I like FireFly, the minute I find a reservation platform that does integrate onto our system, I will be switching. There is a huge void in the fastest growing outdoor market (small glamping operations with multiple lines of revenue) for the first to do this. > > My experience with FireFly has been outstanding, but I need the next evolution of the platform in order for me to stay on board. \[SENSITIVE CONTENT HIDDEN\] is awesome and extremely responsive, I feel like we are along for the ride with him and the platform and I like being in the know of where his efforts are heading. If you all shift your energies and fill the void in the marketplace, I am sure you all can secure a product that is greatly differentiated from the rest of the platforms. ----- ### "Perfect solution for retooling during COVID" — 4.0/5 > **Kurt** | *4 May 2021* | Recreational Facilities & Services | Recommendation rating: 9.0/10 > > **Pros**: There was no part of the set-up that was done on the company end. It was wonderful to just dig in and make it work for our unique operation. It is also easily taught to others and doesn't require a full-time registrar. The \[SENSITIVE CONTENT HIDDEN\] was amazing with customer support and added in features soon after they were requested. There are some features we haven't tried yet but use use others in creative ways - especially custom emails and exporting customers for mail-merge. Especially love the "buffer" that can be placed between rentals to meet the requirements for cleaning between guests. > > **Cons**: It needs integration with other calendar programs. There is no way to email ALL of the dBase - sending a newsletter this way would be nice. We are not using the POS program as it seems clunky as compared to Square. I assume this will be streamlined in the future. > > We needed to retool a summer youth camp into a campground during 2020 when family camping was the only thing permitted. After some research, Firefly seemed the easiest to implement and did not require a flood of money to begin or long-term commitment. The software allowed us to manage the new campground with minimal staff and no calendar glitches. Their support people understood our predicament and unique challenges of not being a "usual" campground and were very helpful and responsive. ----- ### "Great Customer Service" — 4.0/5 > **Taylor** | *29 April 2021* | Hospitality | Recommendation rating: 6.0/10 > > **Pros**: The greatest thing about this software is the customer service behind it. If we ever have questions they are just a phone call away. They are constantly updating the software to accommodate our needs as a seasoanl campground. Functionality, ease of access, and overall layout of the software is great. > > **Cons**: Would like more help in the initial phases of set up/getting started. ----- ### "Support & Features are AMAZING\!\!" — 5.0/5 > **Jax** | *1 May 2021* | Leisure, Travel & Tourism | Recommendation rating: 10.0/10 > > **Pros**: I love the customer kiosk , the all in one feel and look, easy integration, easy to understand and follow, the ease of use for the customer, cloning units and exporting info like blocked dates and seasonal rates across all or some of your units is labour saving indeed. This online booking system has saved so much time already and I have only added a small percentage of my sites, I cant wait to be fully online and regain even more time to focus on other aspects of our business. > > **Cons**: Any processes that I found difficult, I made suggestions and they have all happened\! so Nothing\! > > I love that every time I have contacted \[SENSITIVE CONTENT HIDDEN\] about an issue/question/feedback or idea, he has listened, replied, acted and implemented ALL of them...and there was a lot\! I cannot highlight are how thoughtful and understanding \[SENSITIVE CONTENT HIDDEN\] has been, this is a company that goes above and beyond, a personalised service that is second to none. I tried many, many different software providers and ----- ### "Best reservation system I've used" — 5.0/5 > **Carole** | *29 April 2021* | Recreational Facilities & Services | Recommendation rating: 10.0/10 > > **Pros**: This software is the easiest reservation system that I've used. It is easy to find everything needed. Once we set it up for our campground, the employees had no trouble learning how to use it and were doing great the second day we went live. > > **Cons**: There were a few things missing that we needed, but when we asked about them, the developer added them\!\! > > We went with Firefly initially because it has a "Guest Portal" and a "Kiosk" function for our customers to check in without us having to be present on the property. The online reservation capabilities and the ease of use make this software great. The communication between us and the developer is the most amazing thing that we love about this software\! We are in control of how we use it and what features are there that we need. We love this software\! We started out on Firefly's 30-day trial and never left. ----- Page: 1 / 4\ Next: [Next page](https://www.getapp.co.uk/software/132323/firefly-reservations?page=2) ## Links - [View on GetApp](https://www.getapp.co.uk/software/132323/firefly-reservations) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | ----- ## Structured Data