AMCS Field Services Reviews

The system is easy to use, and the support team has always been very helpful. We have continued to find new ways to use UC in the operation of our system.
The company as a whole is willing to listen to our thoughts on system enhancements from the operators perspective

Small glitches can at times pop up, especially after an upgrade release. However their team is very proactive in correcting any issue (if there is one)

What I like most about the software that it serves a purpose and it organizes all of the companies assets.

Very slow at times and not very user friendly for people who don't do well with technology at all.

I have worked with [SENSITIVE CONTENT HIDDEN] many times and her knowledge and willingness to go beyond my expectations have been spectacular. She always makes herself available to talk and work out my challenges with new implementations or just reminding me how to do tasks that I have forgotten. Her patience is wonderful and has always gotten the job done for me quickly. We have been using UC for many years now and love the software. Our customers that receive our reporting from UC are blown away with the level of technology in our blue-collar industry. Our small business benefits greatly with the use of UC. Being a small business with a tight budget, it can be tough to make it work with the costs, but [SENSITIVE CONTENT HIDDEN] and his team continues to help make it affordable for us!

Connectivity is always a challenge as much as we use the system. However, this is not a UC created issue.

Access to our customer data has been so much more efficient than previously when we utilized paper files. The ease with which adjustments can be made to the information is very critical to keeping our client information current. It is also easier to send a downloaded report electronically than having to scan and fax or mail them.

Not being able to generate a report that I need which contains specific data from the asset is a detriment. It could be me, of course, and the way I am processing the report request. Also, if there is even a minute spelling error or the slightest deviation in an asset when performing a search, possible options do not come up. For example, if searching for an address containing "Seaview" and the asset has a typo such as "Seaveiw" that one doesn't know is there, then nothing will come up in the search even though I know "Seaview" exists as an asset.

I like how easy the software is to customize and change if I need to change something. I have had good success working with things and if I get stuck there is someone who will call me back on the same day to help me through things.

Sometimes its hard to change things in the map mode, maybe having a construction option to change things and see how they go and be able to go back if there was a problem.

It is a easy to use system and we have some employees that are not very computer savvy so it's good for them.

The follow me program only works on mobile devices not Toughbook's or PCs

Utility Cloud is an asset management and work order software that delivers great value to its customers. It is far less expensive than traditional client-server options in its software market. It is much easier for an average end-user to use and feel comfortable with. The desire of the staff to customize the software to the needs of specific projects makes the software a virtual home run.

We have been using Utility Cloud for over a year now. During that time, there have been many enhancements and improvements to the product. Utility Cloud does a good job of publicizing those improvements. There are a couple of our workers within our organization that struggle to keep up with the changes in the program. Most of their improvements are seen as very welcome by most of our user base. However, I think it is inevitable that the pace of their improvements will frustrate an occasional user or two.

When I first came to work for the Town of Sparta, I was given the task of managing our Town Cemetery. The records kept before me were very minimal and cumbersome at best. With Utility Cloud I have been able to create a data base with all plots, pictures, and relevant information for each burial with the click of a button. Life is so much easier now!! Great asset management tool.

I would love to see a measuring tool for our guys while out in the field.

Being able to send and receive work orders in the field is the best.

Nothing. I would like the ability to add more pictures to our work orders

I work for a water department and to have all of our property files and as-builts for each property in the system is a great help to our service technicians in the field. They no longer have to come into the office to research the property. The can simply pull up all the information with their tablets.

I never had any official training with the software but the things I needed to accomplish were easily taught by my co-workers. Very user friendly!

Fast and easy to find stuff easy. Get on a job and get a work order done in minutes.

Nothing really, I’ve used it 9 months and have had no dislikes.