--- description: Learn how CallShaper can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for CallShaper. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: CallShaper Reviews, Prices & Ratings | GetApp UK 2026 --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [CallShaper](/software/138615/callshaper) # CallShaper Canonical: https://www.getapp.co.uk/software/138615/callshaper Page: 1 / 2\ Next: [Next page](https://www.getapp.co.uk/software/138615/callshaper?page=2) > Outbound + Inbound, IVR, AI, Dispatch, QA, Omni, reporting, 25 Lines/agent, soft-phone, TCPA, 99.999% uptime, API, WebHooks and more\! > > Verdict: Rated **4.9/5** by 16 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of CallShaper Our comprehensive contact center solution is designed to optimize every aspect of your operations, leading to significant improvements across the board. By integrating advanced technology with user-friendly features, we empower your team to achieve new levels of efficiency and customer satisfaction. - Enhanced Productivity through Intelligent Automation: Streamline your operations with the power of AI and dynamic scripting. Our intelligent tools automate repetitive tasks and provide real-time information, allowing your team to focus on meaningful customer engagements. Leading to faster call handling, reduced handling time, and a more productive workforce. - Superior Customer Experience Across All Channels: Deliver consistent and personalized customer journeys with our robust QA tools, comprehensive omni-channel options, and IVR system. Our QA features ensure adherence to best practices, while omni-channel capabilities allow customers to connect through their preferred method seamlessly. The intuitive IVR system efficiently directs calls, reduces wait times, contributing to a seamless and satisfying customer experience. - Reduced Downtime and Lag with Unrivaled Reliability: Experience unparalleled operational stability with our industry-leading 99.999% uptime guarantee. This exceptional reliability minimizes disruptions, eliminates costly downtime, and ensures that your contact center is always available to serve your customers. - Comprehensive Compliance with Integrated Safeguards: Stay ahead of regulatory requirements and maintain ethical operations with our built-in compliance features. Our solution is designed to help you adhere to critical regulations, ensuring secure and responsible interactions. From call recording and consent management to data privacy protocols, we provide the tools you need to operate with confidence and avoid potential penalties. - Data-Driven Insights for Strategic Optimization: Transform your raw data into actionable intelligence with our customized reporting and advanced lead management tools. Gain deep insights into agent performance, campaign effectiveness, and customer behavior. Create and schedule the reports you need, delivered directly to you, enabling data-driven decision-making and continuous optimization of your contact center strategies. - Scalable and Flexible for Evolving Business Needs: Designed to grow with your business, offering unparalleled scalability and flexibility. Whether you operate an outbound or inbound contact center, and regardless of your team size (from 5+ agents), our solution can adapt to your evolving requirements. Easily expand operations, add new features, and adjust configurations to match your business's dynamic demands without compromising performance. - Outstanding Support Included: Benefit from dedicated and comprehensive support. Our expert team is committed to ensuring smooth implementation, seamless integration, and ongoing assistance. From initial setup to daily operations and troubleshooting, you'll have access to the support you need to maximize your investment and ensure your contact center runs efficiently. - No IT Support Needed for Campaign Management: Say goodbye to reliance on technical specialists for campaign setup and management. Our user-friendly interface allows non-programmers to easily create, modify, and manage campaigns independently. This empowers your team, reduces dependencies, and accelerates your ability to launch. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 16 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: CallShaper - **Location**: Perry Hall, US - **Founded**: 2012 ## Commercial Context - **Starting Price**: US$75.00 - **Pricing model**: Per User - **Pricing Details**: Contact CallShaper directly for more pricing information. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) - **Supported Languages**: English - **Available Countries**: Belize, Canada, Philippines, United States ## Features - API - Activity Dashboard - Activity Tracking - Agent Interface - Alerts/Escalation - Answering Machine Detection - Archiving & Retention - Auto-Dialer - Automated Routing - Automatic Call Distribution - Automatic Outbound Dialer - Blended Call Centre - CRM - Call Centre Management - Call Disposition - Call List Management - Call Logging - Call Monitoring - Call Recording - Call Reporting ## Integrations (3 total) - DNCScrub - OnScript - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Call Centre Software](https://www.getapp.co.uk/directory/275/call-center/software) ## Related Categories - [Call Centre Software](https://www.getapp.co.uk/directory/275/call-center/software) - [Contact Centre Software](https://www.getapp.co.uk/directory/593/contact-center/software) - [Predictive Dialer Software](https://www.getapp.co.uk/directory/849/predictive-dialer/software) - [Auto Dialer Software](https://www.getapp.co.uk/directory/1067/auto-dialer/software) - [Telemarketing Software](https://www.getapp.co.uk/directory/1069/telemarketing/software) ## Alternatives 1. [CloudTalk](https://www.getapp.co.uk/software/114835/cloudtalk) — 4.4/5 (268 reviews) 2. [VICIdial](https://www.getapp.co.uk/software/110383/vicidial) — 4.7/5 (264 reviews) 3. [DialedIn CCaaS](https://www.getapp.co.uk/software/104279/chasedata) — 4.8/5 (314 reviews) 4. [Five9](https://www.getapp.co.uk/software/91276/five9) — 4.2/5 (481 reviews) 5. [Ricochet360](https://www.getapp.co.uk/software/127955/ricochet) — 4.8/5 (82 reviews) ## Reviews ### "Easy to use" — 5.0/5 > **Jason** | *19 March 2018* > > **Pros**: Very easy to setup and use. We used this product for a whole sale jewelry store and killed it. Loved the ease of use. > > This program does what it is supposed to. If you need help their customer service team is awesome. ----- ### "Best dialing software ever\!" — 5.0/5 > **Sevin** | *21 May 2021* | Environmental Services | Recommendation rating: 10.0/10 > > **Pros**: The software is pack full of features and accessibility for every level of operations on the dialer itself\! > > **Cons**: It is a process to get it setup and running, but once its configured, it's amazing\! > > I love this dialer, customer service is responsive, we use it daily in both a call center and remote work-from-home representatives and I have the same ability to interact with someone across the country in the same way I would interact with a rep inside the office\! ----- ### "Feedback About Call Shaper Services" — 4.0/5 > **Shoaib** | *19 January 2017* | Computer & Network Security | Recommendation rating: 9.0/10 > > **Pros**: User Friendly and excellent Customer Support. > > **Cons**: Dial Level options are limited... > > So far. So good. The Customer Support is very impressive and very satisfying in particular. Functionality is quite user Friendly. Recommended... ----- ### "CallShaper Review" — 4.0/5 > **Enrique** | *2 November 2016* | Outsourcing/Offshoring | Recommendation rating: 10.0/10 > > **Pros**: I like the easy navigation and the support system that is on the platform as well as the capability to download almost all reports that are available and the admin tools. > > **Cons**: It is still a fairly young system and while it is very sophisticated and provides many of the current needs in our field their may still be some features that might be needed for company specific programs. > > I have been using this platform for about 5 years now and it has made life much easier when looking at the live stats and looking at agent and program performance in one place. It is very user friendly and provides a support menu that allows you to read up on the different features while in the platform. Most features give you a quick view of what they do if you hover over the option. The admin feature is great you are able to do many things other platforms would need IT intervention like blocking a number, creating posting strings, state blocking and a host of other things. ----- ### "Feature Packed Yet Simple To Use \!" — 5.0/5 > **Kamille** | *2 February 2017* | Pharmaceuticals | Recommendation rating: 10.0/10 > > **Pros**: Ease of use. Built in QA System. Top 10 Agent ranking for competition. Scripting tools. Real-time reporting. Recordings are kept for 5 years. Support is fantastic\! > > **Cons**: None that I can think of. > > I use CallShaper every day to manage my agents, which are all in different locations (Home Based). It is so great to be able to monitor and whisper to my agents when helping the newer ones, even barging in to take over a call when they are struggling. I love the built in Scorecards so the agents can always see their quality scores. I can even run reporting on the Scorecards as well as any other KPI's that are important to the client which is a simple and non-cumbersome set-up. Support is fantastic and the built in Compliance features mean I do not have to worry about State holidays, Cell Phones or Abandon rates. What is really outstanding is the Scripting. It isn't HTML or other programming language. It is as simple as MS Word with rebuttal features. When I make changes, the agents see it on the next call. No need to have everyone log out and back in to see changes\! The call quality is outstanding and there is no detectable time between the customer answering and the connection to an agent, so hang-ups are rare. Thanks CallShaper for making a product anyone can use\! ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.co.uk/software/138615/callshaper?page=2) ## Links - [View on GetApp](https://www.getapp.co.uk/software/138615/callshaper) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data