---
description: Learn how Salesforce Field Service can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for Salesforce Field Service.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Salesforce Field Service Reviews, Prices & Ratings | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Field Service Management Software](/directory/255/field-service-management/software) > [Salesforce Field Service](/software/144011/field-service-lightning)

# Salesforce Field Service

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> Salesforce Field Service is a cloud-based field service management platform designed to help businesses manage their mobile workforce. The centralized platform allows users to automate appointment scheduling, manage work orders, and gain real-time visibility into field service operations.
> 
> Verdict: Rated **4.3/5** by 33 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Salesforce Field Service

• Salesforce Field Service app enables real-time communication with customers and mobile employees from remote locations.
 
• Scheduling optimization tools allow businesses to automatically allocate resources to jobs based on skills, location, time, etc.
 
• Field Service Analytics provides businesses with real-time visibility into field operations and key performance metrics. 
 
• Salesforce Field Service allows users to create and manage work orders, instant book appointments, and track SLA compliance for field service operations.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.3/5** | 33 Reviews |
| Ease of Use | 4.1/5 | Based on overall reviews |
| Customer Support | 4.2/5 | Based on overall reviews |
| Value for Money | 4.0/5 | Based on overall reviews |
| Features | 4.3/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Salesforce
- **Location**: San Francisco, US
- **Founded**: 2003

## Commercial Context

- **Starting Price**: US$50.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: It offers a 30-day free trial.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Canada, India, Indonesia, Malaysia, Philippines, Singapore, Taiwan, Thailand, United States, Vietnam

## Features

- API
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Automated Scheduling
- Barcode/Ticket Scanning
- Billing & Invoicing
- Bills of Material
- CRM
- Calendar Management
- Collaboration Tools
- Communication Management
- Compliance Management
- Contact Database
- Contact Management
- Contract/License Management
- Customer Database
- Customer History

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Field Service Management Software](https://www.getapp.co.uk/directory/255/field-service-management/software)

## Related Categories

- [Field Service Management Software](https://www.getapp.co.uk/directory/255/field-service-management/software)
- [Service Dispatch Software](https://www.getapp.co.uk/directory/520/service-dispatch/software)
- [Field Activity Management Software](https://www.getapp.co.uk/directory/655/field-activity-management/software)
- [Work Order Software](https://www.getapp.co.uk/directory/705/work-order/software)
- [HVAC Software](https://www.getapp.co.uk/directory/657/hvac/software)

## Alternatives

1. [FieldPulse](https://www.getapp.co.uk/software/105687/fieldpulse) — 4.6/5 (411 reviews)
2. [BuildOps](https://www.getapp.co.uk/software/131331/buildops) — 4.5/5 (151 reviews)
3. [Jobber](https://www.getapp.co.uk/software/90723/jobber) — 4.6/5 (1420 reviews)
4. [ServiceTitan](https://www.getapp.co.uk/software/104311/servicetitan) — 4.3/5 (325 reviews)
5. [Service Fusion](https://www.getapp.co.uk/software/103289/service-fusion) — 4.3/5 (290 reviews)

## Reviews

### "Saleforce field services is a good software and enables one to save time cost and schedule their work effectively , its the best app." — 4.0/5

> **Cherryl** | *13 February 2025* | Electrical/Electronic Manufacturing | Recommendation rating: 10.0/10
> 
> **Pros**: It has alot of features that are helpful to me and also there analytics and reportings.
> 
> **Cons**: Performance issue and subscription plan is alittle bit to high
> 
> Saleforce field service has made it easier with my work i am able to schedule work and appointments well generally it has saved alot of time for me and cost

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### "Smart & efficient tool for technicians on the field" — 5.0/5

> **Gabriel** | *5 March 2025* | Information Technology & Services | Recommendation rating: 7.0/10
> 
> **Pros**: Very intelligent \& efficience task distribution system based on availability, skills, inventory, location, etc.
> 
> **Cons**: It can be challenging to manage people calling sick last-minute
> 
> Used to assign tasks/appointments for technicians on the road

-----

### "Salesforce review" — 4.0/5

> **William Bruce** | *4 February 2021* | Construction | Recommendation rating: 5.0/10
> 
> **Pros**: Fairly easy to use \& able to detail all necessary information.
> 
> **Cons**: A little cumbersome but good because I like a platform where I can record a lot of detail.
> 
> Pretty good.

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### "Awesome system to consider to use" — 5.0/5

> **Tanisha** | *26 December 2024* | Hospital & Health Care | Recommendation rating: 10.0/10
> 
> **Pros**: I allows me to track and report on the different pts we have and there accounts .It is super helpful and very useful
> 
> **Cons**: I have no Cons at this time I am enjoying using the system and appreciate what has been created.
> 
> I believe that the overall experince is great and it is helpful and it always me to find and get the information i need to properly complete my assignments from my company everyday

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### "Love this\!" — 5.0/5

> **ASHLEY** | *10 February 2025* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: I enjoyed using this platform in my business.
> 
> **Cons**: The price was higher than other platforms.
> 
> Overall, i enjoy using Salesforce Field services in my company.

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## Links

- [View on GetApp](https://www.getapp.co.uk/software/144011/field-service-lightning)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.getapp.de/software/144011/field-service-lightning> |
| de-AT | <https://www.getapp.at/software/144011/field-service-lightning> |
| en | <https://www.getapp.com/operations-management-software/a/field-service-lightning/> |
| en-AE | <https://www.getapp.ae/software/144011/field-service-lightning> |
| en-AU | <https://www.getapp.com.au/software/144011/field-service-lightning> |
| en-CA | <https://www.getapp.ca/software/144011/field-service-lightning> |
| en-GB | <https://www.getapp.co.uk/software/144011/field-service-lightning> |
| en-IE | <https://www.getapp.ie/software/144011/field-service-lightning> |
| en-NZ | <https://www.getapp.co.nz/software/144011/field-service-lightning> |
| en-SG | <https://www.getapp.sg/software/144011/field-service-lightning> |
| en-ZA | <https://www.getapp.za.com/software/144011/field-service-lightning> |
| es | <https://www.getapp.es/software/144011/field-service-lightning> |
| es-CL | <https://www.getapp.cl/software/144011/field-service-lightning> |
| es-CO | <https://www.getapp.com.co/software/144011/field-service-lightning> |
| es-MX | <https://www.getapp.com.mx/software/144011/field-service-lightning> |
| fr | <https://www.getapp.fr/software/144011/field-service-lightning> |
| fr-BE | <https://fr.getapp.be/software/144011/field-service-lightning> |
| fr-CA | <https://fr.getapp.ca/software/144011/field-service-lightning> |
| nl | <https://www.getapp.nl/software/144011/field-service-lightning> |
| nl-BE | <https://www.getapp.be/software/144011/field-service-lightning> |

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