N-central Reviews

Loved that we were able to run our own appliance at our datacenter. Gave us full control over the systems uptime and access.

When they split off from Solarwinds and vecame its own seperate company the sales reps became a pain to work with and pricing for annual maintenance and licenses for add on features kept going up making it a much lower ROI

NOTHING. Junk Product AND Company. They want to bill me 2 months for canceling 6 hours into a '30-Day' trial.

The automation policies you can create deploying software offer a lot of power and flexibility in terms of variables you can set by side and time scheduling.

Take control is painful to use after using Connectwise Control. I've also had an open issue with the RPD protocol under Take Control that has been open for months unresolved.

Nothing much, the interface was terrible.

The monitoring agent broke our customer's network

I have only been using this tool for a few months. However I really like it. It seems to have more features and more reporting than other RMM tools we have used

The only feature so far that I am not in love with is being able to use remote background like we were able to previously.

I really like all of the functionality and the user interface is very intuitive to use and powerful.

There have been a few bugs we've dealt with in the past with automated tasks, but otherwise none.

Remoting into clients' machines is easy compared to competitor services requiring authenticating using a local admin or domain admin account.

Automations, and other features besides remoting into a machine, has a steep learning curve to navigating the dashboard.

Works as expected 99% of the time. Has a lot of options for integrations for both N-able products and other third party products that are very useful.

Support can sometimes be difficult to reach and issue resolution can take a while sometimes. This isn't because of a lack of knowledge from technicians, just difficult to reach them.

N-Able/N-Central gives you the ability to remote control devices and perform scripts and tasks without disrupting the end user. Additionally, you can deploy antivirus, schedule installations for off-hours, and many other useful tools.

They claim Mac monitoring support, yet it isn't updated to stay compatible with newer Mac OS's. Also, scripts on Macs were unreliable, and many features that applied to PCs are missing. Not just a couple, but most. It seems like you can only do SMTP monitoring on the mac, at least in the version I used which was 9.5.

Also, the support was really poor. It took days to get to resolution on critical alerts or monitoring issues.

Also, I want to warn any potential buyer that when N_able performs agent updates, it's possible to lose all of the connectivity of your agents. This happened to us, and it took 3 days for support to help us with it. We had a backup, thankfully, and eventually they pushed out a hotfix to allow that update to work.

I also had the on-premise server, but we had no way to log into the server or monitor it in any way. It was a Linux server. But, it was our server - we owned it. The risk of failure seemed much too large for a system built on an OS that we don't know very well.

Finally, the sales tactics are incredibly strong. Every time you talk to your account manager, which feels like it's weekly, you get pushed into watching a demo, and they don't really leave you alone.

Over the years this software has been hit and miss, we would spend a lot of time trying to get errors fixed. It was getting better, they also keep changing the sales rep that deals with me. When they call they talk about a different business and advise the customers name and customer to me. It’s happened twice!

The biggest thing I didn’t like was when they removed remote control from my essential Licence’s. To make it worse it was done over the covid-19 pandemic. they are asking me to buy Licence’s and I have refused. We are social distancing and this has made it stressful for myself and my customers.

NCentral's features and automation capabilities are awesome, also the price is a really good deal.

support is kinda hard to reach and it takes time to add devices.

Great control of an entire network. easy RDP tools and detailed stats. Great customised reports.big fan of the product as a whole and many functions to use within an IT industry

difficult to implement at first. the support is good but i would like a more interactive support like calling in as the IM is abit tedious. the patch management needs to be simplified abit more. license compliance report is extremely confusing. Just an overall easier UI. Would be nice if you could integrate live graph monitoring to drill down into devices and IPs over a firewall etc. essentially you do have the NPM but that needs to be intergrated in nCentral then i would procure it. thus we can have a monitoring team and throw it on the screen. right now the alerts from SNMP is great but is difficult to drill into and shut down rogue devices etc

Solarwinds has made their N-Central product one of our greatest tools as an MSP, the remote support, AV, and backup solutions being rolled into the central product make it a no-brainer for us to deploy the product to all of our managed devices, and for monitoring various hardware points via SNMP. One of the greatest strengths of the product is the ability for the monitoring API to get integrated with our ticketing solution to automatically generate tickets when monitored items flip from Good to Bad...

While their API isn't bad, there's a number of features I would like to see added to it, mainly the ability to pull some information about clients, sites, maintenance windows and rules... Being able to manage/manipulate and otherwise work with those things would be of an even greater benefit.

Efficient RMM tool. Feature rich and mostly easy to use.

Limited reporting functionalities. The API is also very limited. Specifically when it comes to
1) Tickets- if two tickets are created for the same issue only one is displayed
2)Cannot get details about notification profiles
and many more
They need to give more attention to the API module and Reporting functionalities

Very mature and stable solution that scales well and is a constantly evolving and growing product. Continually increasing levels of partner engagement to drive the development roadmap have begun to show how much value can be provided to the point where it is starting to stand head and shoulders above other RMM solutions.
Incredible automation capability; if you can do it in powershell, you can wrap it into a custom service/monitoring point, along with a wide variety of native automation objects and logic flows.

Complexity of setup (which can also be a Pro for flexibility and being customize-able)

The Support experience can definitely use a lot of improvement

It has all the best features in one, patch management, remote support, file sharing, network monitor, asset management, ticketing system and password vault. We find it easier to manage our devices from this platform.

It takes time to register the device once the Windows Agent is installed.