Boulevard Reviews

The customer service, messaging feature, ease of booking and checkout, and notifications. The program is very minimal and easy to use.

More reporting features would be helpful

Very user friendly, It makes every task easy

None so far. I never had a problem with it

Very easy to learn and easy to book clients in!

Lack of knowledge when updates happen making it sometimes hard to navigate at first

The ease of use for the client to book their appointments is amazing! And I love texting my clients directly from the app!

No way to get client card for cancelling

Easy to navigate. It was easy to learn and work with

no dislikes really. It helped with my business

How detailed the options are and how responsive the team has been.

The transition from square to boulevard.

It is user friendly, customizable and constantly evolving to fit the needs of clients. I’ve submitted requests that have been solved and it was so easy to teach and learn.

I genuinely do not have anything bad to say. Going back to Mindbody for another job was a headache.

Boulevard is easy to use and makes my job as an esthetician more smooth

I am not completely satisfied with the look of the new update

I like how customizable everything is. With running a medical spa & a facial bar we have a lot of specific times / treatments. It’s so easy to create and edit everything! I also love that there is a place to submit requests for changes and new ideas!

The only thing I wish I could change is to make the appointment service modifiers assignable to employees! This is such a specific, weird request and it's in no way affecting how we operate on a day to day basis so I don't really care that much!

The easy scheduling for clients and how detailed notes can be made.

The app isn’t as easy to use. I cannot see client last names for booking.

The pre-booking feature makes scheduling future appointments extremely easy! Also, separate tabs for customer's history with services, transactions, and product purchases make it easy to help clients find what they are looking for.

The integration of packages from our previous booking system did not transfer correctly, which is the only issue we ran into.

Boulevard is extremely efficient. The site encompasses all the features our med spas use daily. Clients are able to self book, cancel, reschedule and call through this secured site. We especially love that boulevard has their own mobile pay device. Often times clients do have the physical credit card on them so these devices are useful to collect large payments.

There aren't many cons to Boulevard. The site truly has every feature a business owner could think of. It rarely ever goes down.

Very many options and way to use!! Love when I’m notified when someone canceled or scheduled appts. I love the option to choose what notification you get.

When someone moves their sport out does not notify you who moved. So then you’ll have random opening in your schedule and i don’t know who was there. It would be nice to have a button to click to see who canceled or moved from that spot.

The app is great I can check my booking from my cell
Phone

To much notification. But at the end is ok because we have the control

It’s so easy to use and so functional. Easiest to train with as well!

No cons necessarily but lag times affect the schedule sometimes

I love the ease of customization, especially since we utilize the software for both retail AND services. Additionally the fact that the price is steady regardless of the number of users is helpful for growing businesses. My favorite thing is the customer service, we've had barely any issues since we began using Boulevard, but the couple times they didn't beat us to the punch notifying us of issues, we had answers within MINUTES of reaching out.

The professional app needs a lot of work in my opinion. The lack of ability to take payments in the mobile app creates problems when we are trying to do purchases or enter appointments and aren't near a computer, and scheduling the appointments can be a chore, if there was a way to utilize the app so we have the same options to see and select the best times/all times for appointments and choose times that way would create a lot of ease for all users.

It’s easy to navigate and easy to understand.

Honestly Nothing in particular did I dislike about the app

The layout and easy side menu make it straightforward to see my own bookings or get an overall view of the day, week, or month at the spa. The newly added access to documents and forms and the ability to update SOAP notes on the app is incredibly helpful and time saving.

I can’t think of any shortcomings of this app! I love that I can text the spa via the designated number to communicate with front desk, that all the paperwork I need to view is handy from the app now, and that I get text alerts with new booking information. Best scheduling app I’ve used so far

Easy to use, user friendly interface, quick updates

N/a.

I mostly love how easy Boulevard is to navigate. User friendly for staff and for clients.

I do not have one bad thing to say about Boulevard!

We switched to Blvd after using another system for 15 years. The customer service is awesome. I think what we like best is it just makes sense and does what we want it to do.

We had a really hard time getting our data transferred. It tooks months of failing. But that was due to our prior POS not Blvd

I love that it has taken all the extra work of booking and checking out off of us as stylist!

So far everything has been great! Any issue we had was quickly resolved by the help chat!