Nowsta Reviews

Nowsta

4.9 (228)
Workforce management tool to handle payroll & work shifts

Overall rating

4.9 /5
(228)
Value for Money
4.8/5
Features
4.7/5
Ease of Use
4.8/5
Customer Support
4.8/5

99%
recommended this app
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228 Reviews for UK Users

Mary Jo "MJ"
Overall rating
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to use, cuts staffing time in half, great customer support and overall highly recommended.

Reviewed on 09/07/2018

Pros

Nowsta is a staffing platform that was created especially for the Catering & Event Industry. They did their research on what was needed and that comes full circle as you use it daily. On top of having great Customer Support and response time to questions, issues, concerns or suggestions, Nowsta provides a streamlined staffing software that is easy to use for all. Our response times are cut in half and we have more immediate feedback if a staff member is going to accept the shift or not. The Time & Attendance feature is super simple to approve times and notice and discrepancies. I would highly recommend.

Cons

Currently, the only thing I wish I had with this software. I have is having to log into the web application as a Coordinator and not having access through the app for making day of/on-site changes to staff, but this is a rare need for us and easy to use the web version from a phone internet browser.

Rachel
Overall rating
  • Industry: Food & Beverages
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Staffing is hard enough as is, do yourself a favor! Get Nowsta!

Reviewed on 11/05/2023

With nowsta we are staying organized and it helped push our companies staffing methods into the...

With nowsta we are staying organized and it helped push our companies staffing methods into the digital Era. Using an app vs sending emails and making calls has saved so much time. [sensitive content hidden] and [sensitive content hidden] have been so helpful to me since day 1 and care about their clients and how this program can help them every day.

Pros

Nowsta customer service is always top notch! The software is so user friendly from both an admin pov and staff member pov. It has the ability to be so event specific and you can truly tailor it to your companies needs! This allows you to see all information on the go, whenever you need it! Nowsta also makes employee communication easier with the use of notifications and viewing team contact info. I honestly cannot say enough great things about this software.

Cons

I have no complaints, truly. And if I did, I know Nowsta would do everything they could to fix them. Nowsta has helped me at 2 different companies over 4+ years and it is one of the top 3 things required for me to do my job properly.

Ranita
Overall rating
  • Industry: Consumer Services
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

easy to excess

Reviewed on 03/12/2021

Using for 5 months, feeling comfortable and get information about report, time & attendance.

Using for 5 months, feeling comfortable and get information about report, time & attendance.

Pros

making labor report everyday by using Nowsta app

Cons

Time & Attending for clock in-clock out by mobile excess

Monica
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to navigate

Reviewed on 08/09/2023

We use Nowsta integrated with Total Party Planner which works well for our catering company.

We use Nowsta integrated with Total Party Planner which works well for our catering company.

Pros

Nowsta is user friendly. I love that I can use it on my phone or on my desktop. Most of my event staff find it easy to clock in and out and set up their availability calendar.

Cons

Nowsta works for all my needs at this time.

Michelle
Overall rating
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Makes my job easier!

Reviewed on 19/05/2023

I can not gush any mor than I have. It is the best managing software I have ever used. It meets all...

I can not gush any mor than I have. It is the best managing software I have ever used. It meets all my staffing needs- and exceeds them with Nowsta Flex. I could not be a happier camper.

Pros

Nowsta creates a space where I can successfully create and customize events to our companies particular needs. We are also able to more easily evaluate our staff and track hours worked. Communication with our staff is an absolute breeze with the built in announcement feature.

Cons

I have not bumped into anything that Nowsta has not already changed (adding the "unavailable" feature was a dream come true)

Alternatives Considered

Google Sheets

Reasons for Switching to Nowsta

I used Nowsta at another company (where I was first introduced to it). When I moved to my new company, they were using email+google sheets to manage events and staff employees. I said there is a better way- let me tell you about Nowsta! We implemented in the off season and have been using Nowsta in full force since then!
David
Overall rating
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Intuitive scheduling for catering events

Reviewed on 28/09/2019

We are saving 1-2 hrs per week making the schedule and at least 10 hrs a week of admin time that...

We are saving 1-2 hrs per week making the schedule and at least 10 hrs a week of admin time that used to be spent texting, calling etc. Now it's all centralized with more control delegated to captains, etc.

Pros

Great customer support team with active development on a best in class platform with a solid codebase to support future iterations.
App recently modernized and continued improvements in reporting allow for oversight and quantitative analysis

Cons

Doesn't include payroll, but it syncs with many others! Only real con I can think of

Alternatives Considered

7shifts, Humanity, Event Staff App and QuickBooks Time

Reasons for Choosing Nowsta

Nowsta is built for the events industry. Nothing else comes close

Switched From

QuickBooks Time

Reasons for Switching to Nowsta

It does what it does the best of any. Others can't even comprehend what an event is.
Michael
Overall rating
  • Industry: Hospitality
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Game changer

Reviewed on 15/07/2019

Great! From when we were first introduced to Nowsta through now, it has been a GREAT experience.

Great! From when we were first introduced to Nowsta through now, it has been a GREAT experience.

Pros

The Nowsta software provides such an easy way to communicate with staff. Scheduling offsite events is about communication. Nowsta provides a platform where everyone can speak the same language when scheduling or receiving a schedule.

Cons

Hard to think about what I don't like. As soon as there is something that seems off the engineers are on it

Alternatives Considered

UKG Ready

Reasons for Choosing Nowsta

The Ready Set Work software was dying more than it was growing. Nowsta's progressive approach to understanding a caterers needs seemed custom fit to what we were looking for in scheduling software.

Reasons for Switching to Nowsta

The final decision was based on ease of use and its custom ability to schedule to an event rather than an individual.
Cameron
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A world of difference, leagues beyond the next in line.

Reviewed on 02/03/2021

The employees can see exactly how lucrative shifts are, and easily sign up for shifts. Requesting...

The employees can see exactly how lucrative shifts are, and easily sign up for shifts. Requesting staff is so simple, and scheduling them is even simpler. I can't say enough good things about the ease of access.

Pros

The accessibility is so optimized, it takes only two minutes to get someone up to speed on how to use it. The metrics it tracks, and volume of information readily available to both employees and admins is second to none.

Cons

The live-update features occasionally don't work, and you'll need to reload to see changes. It's not a big issue, it's just that they occasionally do work, so you usually just need to refresh to make sure.

Jamal
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A service made just for me!

Reviewed on 15/05/2023

Nowsta has been the game changer for me and my business. Thanks to Nowsta I can confidently travel...

Nowsta has been the game changer for me and my business. Thanks to Nowsta I can confidently travel or be preoccupied otherwise while my business still thrives.

Pros

My favorite feature is that I can share Nowsta with my assistant. I recently had an issue figuring out how to scale the business.

Cons

I don't like that all the rates apply only to hourly rates but not flat rate.

Thais
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Excellent tool

Reviewed on 16/06/2023

Nowsta improved a lot our booking/scheduling system, specially after we hired more people,...

Nowsta improved a lot our booking/scheduling system, specially after we hired more people, expanding our team. It helped us saving time with timesheets and also is helpful when we do sign ins. The staff really liked to have an app to accept the jobs and check their roster. This was a constant request from them and Nowsta came to fill this need and was well accepted between our team.

Pros

On a daily basis, the staff scheduling and the timesheets feature made our life a lot easier and helped to share on a simple way the information between our management team. Nowsta made the communication with our team easier and straightforward. We used to send the jobs via text message/Whatsapp - we still keep doing that, but not with the same frequency. With Nowsta we get faster responses about the jobs and works really well with the majority of our staff. Another benefit of Nowsta is that we can book the staff in advance with much more efficiency and give an estimate idea to our clients about the bookings, something that we had the necessity to do and was more complicated and time consuming before we started to use Nowsta.

Cons

We miss some features/tools that would be useful considering our business. One thing is to know who is booked without clicking on a job. We would like to have the possibility to move the mouse and see the names of the staff booked for a job. Also would be good to have a tool to check the list of all the staff booked to work on a day, if possible, with the categories. Some days we are very busy and this is critical so we can check who is not working yet. What we usually do is to check staff by staff to see who is booked or not. We also noticed sometimes that Nowsta have some mistakes related to conflicts about a job. We noticed that sometimes Nowsta informs that the person is booked and she/he is not booked on that day. Apparently there is a glitch, because sometimes we noticed that the person was booked and removed for example, but Nowsta still shows a conflict about the schedule.

Brian
Overall rating
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Tailor-made for the industry

Reviewed on 05/05/2022

Super easy to use. Intuitive interface.

Super easy to use. Intuitive interface.

Pros

This was exactly the solution we were looking for. As a caterer with multiple locations (including new ones), different size/time/types of events, Nowsta allows the flexibility needed while communicating the way our team wants to communicate.

Cons

We love it! Support is always listening for new feature suggestions.

Alternatives Considered

Celayix

Reasons for Switching to Nowsta

Celayix felt dated and wasn't built with the flexibility we needed for different sites/times/staffing models.
Sarah
Overall rating
  • Industry: Events Services
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Smooth Transition and easy to use!

Reviewed on 04/03/2020

From the initial conversation, to the implementation, I have been fully on board! I'm excited to...

From the initial conversation, to the implementation, I have been fully on board! I'm excited to know they are constantly working on how to make the software as useful as possible and I'm not sure how our company went so long with out it!

Pros

This software is so user friendly! We have a VERY wide range of employees that range from savvy to beginner in the tech department. The transition to this app/website was seamless for everyone involved. I love how you can compartmentalize almost every aspect of information on both the administrative side as well as the user side. It takes me less than 1 minute to create an event, and about the same for our employees to choose whether or not they are able to work. It's great from start to finish!
I also love that employees can choose how they receive notifications. Very customizable to how they use their phones.

Cons

The biggest thing I wish this software had was an app from the admin side. Although the browser is esthetically pleasing, I would like to get push notifications as the administrator.

Shelby
Overall rating
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Nowsta Review

Reviewed on 09/10/2019

Pros

It’s super easy to use and there are (so far) no glitches. The last thing you want is a program messing up mid scheduling. I love being able to rate employees and it’s super easy for my staff to see all the details of the shifts they’re working. It also reminds them to show up 2 hours prior!

Cons

Nothing so far. Obviously it’s constantly updating which can be a pain but it’s worth it to have a nice easy to use software

Alisha
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Overall, this program has been a lifesaver and has drastically improved our staffing process.

Reviewed on 28/07/2018

Pros

I have been using the software for over 2 years now and have seen it develop into the great product that it is today. What I like most is that the Nowsta team is dedicated to really understanding the needs of their end users and developing a system that is perfect for event industry professionals.

We have been able to really cut down on overtime in every department, have a much higher response rate from staff who are receiving offers to work, and management is able to track hours and run payroll reports much more efficiently with this system in place.

The many different levels of permissions allow me to customize what each person using the system is able to see and access in the system. My Sales team can see schedules, but not pay rates and are not able to adjust times/ shifts. Department head can see pay rates, and enter schedules, but are not able to create or remove another admin user. Event staff can not access the admin portal at all.

There are many great features that this system has that several others on the market simply do not consider or offer, and I would highly recommend taking a look at it if you are not already a user.

Cons

As with any system that is still in development, there are still a few hick ups in the program. The Nowsta team works diligently to iron out the kinks but this causes the system to go down for unexpected periods of time and staff is unable to clock in/out.

Aaron
Overall rating
  • Industry: Events Services
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Very Pleased!

Reviewed on 18/12/2020

Scheduling is much easier and the user interface is easy to use and understand.

Scheduling is much easier and the user interface is easy to use and understand.

Pros

Nowsta easily integrates with other systems that make scheduling events a breeze for our company. The interface is extremely user friendly and is not cumbersome like many other systems that have been used in the past.

Cons

There needs to be an attendance (point based) system in place that keeps track of an employee calling in, being late, etc. Progressive attendance based systems are important for companies where hourly employees are expected to maintain an acceptable level of attendance. I would like to see a system added to Nowsta in the future that will make it easy to track attendance so employees can be held accountable for poor attendance.

Bob
Overall rating
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Product, Great Customer Service

Reviewed on 10/11/2020

I can't say enough about this platform. I've personally recommended it to other companies in our...

I can't say enough about this platform. I've personally recommended it to other companies in our industry and can't imagine ever changing. From start to finish, the software is easy to use/learn, provides great analytics and the customer service far exceeds expectations.

Pros

We love being able to create and assign numerous roles and hourly rates to our team members; the timeclock tablet feature is great for onsite clocking in and out and the tracking/reporting tools are incredibly useful for budgeting purposes as well as budget to actual comparisons. There are just so many great features to this software and it continues to improve.

Cons

I don't believe there is anything that we like least about the software but this is more of a wish list in that we wish we could house more employee information. Again, this is not the purpose of the software but to have it all in one central location would be super convenient.

Marcus
Overall rating
  • Industry: Hospitality
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Game Changer for Event Management

Reviewed on 02/10/2021

I have used Nowsta for the past 6 years with three different Catering/Hotel companies because the...

I have used Nowsta for the past 6 years with three different Catering/Hotel companies because the dedication Nowsta has to their clients is superb, the software is user-friendly with features that save time and energy. The app is loved by my staff and commutation to them through it is seamless. If you want to streamline all things dealing with event management this is the software for you!

Pros

The scheduling and communication features are by far the best in the biz. Geared towards events.

Cons

Definitely wish they had the feature to approve "published shifts request" before our employees are "confirmed". When you have many on-call staff this feature helps with sorting through everyone based on knowing who will 100% Percent pick-up the shift. Nowsta does have a "availability calendar" so staff can easily notify management of their current availability, but with a staff of 50+ enforcement that they keep their calendar updated is easier said than done.

Lisa
Overall rating
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

We Love Nowsta!

Reviewed on 08/10/2021

We love Nowsta - from the beginning, their attention to detail and willingness to listen to our...

We love Nowsta - from the beginning, their attention to detail and willingness to listen to our needs as a high volume luxury catering company and then develop the tools within the system to be a successful program for us have been top notch. It is super user friendly for our team to use - even with people who do not thrive using technology. It has been a game changer for our business!

Pros

Being able to see the different views from daily, weekly and monthly for event staffing has been super helpful. We love that the program can handle both our day to day time clock needs and our scheduling for offsite events. We have been to integrate into many facets of our business and it is so nice to have everything on one platform!

Cons

We found integration to be easy and pretty seamless for our company. For how I use Nowsta in my role with our company, it works great for me.

David
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Nowsta Comments

Reviewed on 06/10/2021

Easy to operate and get up and running.

Easy to operate and get up and running.

Pros

Easy to integrate with TPP.
Easy to use.
Easy for staff to use.

Cons

Would like to be able to add gratuities etc to an employees T+A so the csv exported to payroll program is one step only.
The report 'Time Sheet' needs to include guest count.

Heather
Overall rating
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Nowsta has made everything easier

Reviewed on 24/10/2019

I used to spend two days doing our payroll because the staffing software we used to use wouldn't...

I used to spend two days doing our payroll because the staffing software we used to use wouldn't integrate with our payroll. Nowsta has made payroll and shift management so much easier and their customer service reps are always more than happy to jump in and help me if I (or our staff) ever have an issue. I can't thank them enough!

Pros

Being able to attach documents for each event has been a game-changer for our staff!

Cons

Some of the hiccups with using the timeclock were a bit frustrating (some days it worked fine but then for no reason, it wouldn't). The new update to the software has definitely improved this process!

Jonathan
Overall rating
  • Industry: Food & Beverages
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Catering Company Loves Nowsta!

Reviewed on 08/07/2021

Pros

I really like the ease of use and how well it integrated with our other programs. It saves me a lot of time. A lot!

Cons

One improvement I could recommend would be to have a system of ranking staff and scheduling based on rank rather than having to create different staff titles to do this.

Linda
Overall rating
  • Industry: Events Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Essential to our business!

Reviewed on 17/11/2021

10/10! We recommend Nowsta to so many of our colleagues!

10/10! We recommend Nowsta to so many of our colleagues!

Pros

We love how easy Nowsta is to use, not only on an administrative end but for our employees as well!

As a full service off-premise catering company, we use Nowsta to build events into our calendar, staff, track hours and attendance, share details about each event. We can sometimes have multiple events in a day, and it is easy to keep information organized with Nowsta. We have even been able to staff last minute call outs with the push of a button! So handy!

Cons

No cons about Nowsta, we really love it!

Jane
Overall rating
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Game-Changer!

Reviewed on 04/09/2020

As the HR Manager I use Nowsta daily to reconcile timekeeping, confirm current and previous...

As the HR Manager I use Nowsta daily to reconcile timekeeping, confirm current and previous employee scheduling, access data for reporting to local and state governments, and availability of information via the freeform Incident Entry. Our Ops Director loves the ease of forecasting and entering scheduling details and the seamless way it communicates to our staff.

Pros

Easy access and use of employee and event details and scheduling. Not a bunch of superfluous, irrelevant data - everything I need is at my fingertips.

Cons

I wish there was a free-form text to add to the employee name with info such as their badge number that would populate on the Timesheet. Other than that I love everything about this software!

Dana
Overall rating
  • Industry: Food & Beverages
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

a review

Reviewed on 12/05/2023

Learning there is a way to integrate Caterease with Nowsta. The previous company I was employed...

Learning there is a way to integrate Caterease with Nowsta. The previous company I was employed did not use this feature.

Pros

How user friendly it is. I am currently using Nowsta so I am not sure why the question states what DID you like most about Nowsta( past tense).

Cons

We recently merged with another company and what would have been fantastic is the ability to transfer both of our Nowsta's together. i had to rebuild all of our events into the new Nowsta. I also struggled with correcting errors with staff information. instead of you fixing it for me I had to create a new worker and delete the old one forcing me to pull them off some 25 events they were already scheduled for. Anyway, this merger has been a bit trying on my end.

Matthew
Overall rating
  • Industry: Food & Beverages
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

An amazing experience and great product!

Reviewed on 27/07/2023

Pros

I like that Nowsta works well for our team and that they are constantly improving the product with the input of their users.

Cons

If it could export information back to our catering software, that would be helpful but our catering software does not have that capability