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Humanforce Reviews

Humanforce

4.3 (18)
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Making work easier and life better

Overall rating

4.3 /5
(18)
Value for Money
3.9/5
Features
4.2/5
Ease of Use
4.1/5
Customer Support
3.6/5
89%
recommended this app
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18 Reviews for UK Users

Linda
Overall rating
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

User friendly system all in one

Reviewed on 20/08/2020

As I mentioned before this is the second time I have implemented Time Target in an organisation and...

As I mentioned before this is the second time I have implemented Time Target in an organisation and I am very passionate about the product and feel that it is user friendly and provides exactly what we need including being able to communicate with our staff as our staff work different hours over so many departments.

Pros

The easy access and hands on component. Now we have updated to using the Humanforce App this has been a great addition and in particular for our staff. We have a very culture diverse workforce and it has been very easy to train and implement this system to them. I have actually implemented Time Target years ago in an aged care environment and I have seen the product improve immensely.

Cons

Sometimes the support system through the Help support has been slow. But since I have had Will Barclay providing support to me it has been exceptional. Will has not only prompt with his service support but also very clear on his advice and instructions.

Response from Humanforce

Hi Linda,

Thanks so much for your review!

We're sorry to hear you've had trouble in the past with help and support this information helps us to improve our processes and we'll take this feedback on board!

Kind regards,
Humanforce

Michael
Overall rating
  • Industry: Retail
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Comprehensive and Practical

Reviewed on 31/08/2020

Great end to end product . User friendly with emphasis on Time and Attendance. Rostering and...

Great end to end product . User friendly with emphasis on Time and Attendance. Rostering and approving timesheets was such a manual process in the past. With an effective Award interpreter, major issues have all but now dissipated. The use of biometric scanners at all our sites means data is accurate and foolproof.

Pros

Ease of use and integration with payroll software is essential

Cons

Nothing to dislike about Humanforce. Automation is a must and Humanforce delivers

Alternatives Considered

UKG Ready

Reasons for Choosing Humanforce

Manual Process was not only time consuming but open to errors

Reasons for Switching to Humanforce

Had everything we needed and more

Response from Humanforce

Hi Michael,

Thanks for your review! We're so excited to hear you're enjoying Humanforce!

Kind regards,
Humanforce

Jeffrey
Overall rating
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

Unfortunately lack of support makes me leave this review

Reviewed on 17/08/2023

Frustrates me every day

Frustrates me every day

Pros

It looks and sounds good when sold to you

Cons

When having issues the support is non-existent. We were passed to development team and never heard from them in 3 months

Tamara
Overall rating
  • Industry: Staffing & Recruiting
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Chaotic software with bad customer service

Reviewed on 23/05/2023

It started off promising but over the last 3+ years has just declined considerably.

It started off promising but over the last 3+ years has just declined considerably.

Pros

There's not many products on the market that can be tailored to our business model and be priced accordingly. Humanforce ticked most boxes that we required and was the best fit for us at the time of implementation.

Cons

It's complex software so takes a lot of training and time to learn. It's also consistently updated (which is good) however there are features continually being added or changed and therefore you are never fully using the software to it's maximum capacity. Their support team can sometimes be great but most of the time terrible. Sometimes it takes months to get a response or they give you a reply that doesn't answer the question so they can just close the ticket without actually trying to help.

Alex
Overall rating
  • Industry: Food & Beverages
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Humanforce

Reviewed on 08/02/2021

Really like Humanforce however I would like to see abit of easing of use around roster creation....

Really like Humanforce however I would like to see abit of easing of use around roster creation.

Still the best roster software I’ve used.

Pros

Very easy to integrate into and with other financial software. Live costing and award bonus calculating is very handy.

Sign in via personal device is amazing.

Cons

Ease of use for heads of department creating rosters compared to Deputy.

Response from Humanforce

Hi Alex,

Glad to hear you're loving Humanforce!

We've taken your recommendation about creating rosters to our product team who will look at where improvements can be made!

Kind regards,
Humanforce

Verified Reviewer
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

Bad customer service.

Reviewed on 16/05/2024

Customer service is abysmal, cannot get through to anyone in a timely manner. Do not reply to...

Customer service is abysmal, cannot get through to anyone in a timely manner. Do not reply to tickets in a timely manner. Difficult to deal with. Software is decent, it's just the customer service experience that really lets this software down.

Pros

Software does a good job, does everything that you need it to do.

Cons

Customer service is absolutely abysmal. Hard to get hold of a human for support, tickets can be left open for months on end. Lack of followup at times.

Lachlan
Overall rating
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

TT Review

Reviewed on 14/09/2020

We have undergone substantial growth and change the past 4 years and TT has been able to facilitate...

We have undergone substantial growth and change the past 4 years and TT has been able to facilitate this change and helped us integrate with new systems along the way

Pros

TT is a complex product which is simple to use. It has streamlined our payroll and time management processes exponentially - cutting down the payroll time each fortnight.

Cons

We have a general lack of understanding of the reporting and analytics of the program and it is not the easiest to self teach.

Response from Humanforce

Hi Lachlan,

Thanks for your review!

We just want to make sure you're getting the most out of Humanforce, so if you ever need any help please check out our https://help.humanforce.com/hc/en-au guide!

Kind regards,
Humanforce

Ishan
Overall rating
  • Industry: Food & Beverages
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best

Reviewed on 04/02/2021

Overall I am very happy to use.

Overall I am very happy to use.

Pros

I can use in my phone so mobile app is most I liked.

Cons

Unable to change the roster for my employees through the app

Response from Humanforce

Hi Ishan,

We'd love to show you how you can update rosters on the go while you can't create a whole new roster on the app just yet (coming soon!), it's very easy to make adjustments!

Check out our guide here - https://help.humanforce.com/hc/en-au/sections/360004191452-Rostering - and let us know if you need any more help!

Kind regards,
Humanforce

Emily
Overall rating
  • Industry: Mining & Metals
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Awesome Product

Reviewed on 18/05/2021

Great experience, has helped with our rostering system

Great experience, has helped with our rostering system

Pros

I like the use of information throughout the app and on the web browser

Cons

The thing i like least is that you have to update the app almost weekly

Response from Humanforce

Hi Emily,

Thanks for leaving us a review! We're so happy to hear you're finding Humanforce useful!

We do update our app regularly so that you have access to all the latest features and functionality - but to save the hassle of needing to manually update, check out the auto-update settings in either your Settings (iOS) or Google Play Store. When enabled, these allow the app to update automatically when an update is available. Hope this helps!

Kind regards,
Humanforce

karen
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Very Good System

Reviewed on 03/02/2021

Very good experience - good functionality and easy to use

Very good experience - good functionality and easy to use

Pros

The integration with our payroll software HR3

Cons

How you can't upload a sick certificate on the mobile app after the date of absence

Response from Humanforce

Hi Karen,

Thanks for leaving us a review!

You can now attach supporting documentation to sick leave requests on the mobile app! Please feel free to log a support ticket at Humanforce Help if you need assistance in setting up

Kind regards,
Humanforce

Mateusz
Overall rating
  • Industry: Human Resources
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

I do not recommend

Reviewed on 27/09/2024

Pros

Option to see who already checked in and who have not

Cons

Really outdated system, overcomplicated, totally not user friendly, long waiting to get staff into the system, staff that was on the system kept disappearing from it even if worked ongoing

Luke
Overall rating
  • Industry: Mining & Metals
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Humanforce

Reviewed on 26/01/2021

The benefits for our company has been our employees and there leave applications. Our old system we...

The benefits for our company has been our employees and there leave applications. Our old system we were missing when employees had required leave and this had a snowball effect with providing coverage to our clients, with the new system it is all captured and integrated and we can then plan much easier this way.

Pros

This software is pretty easy to use, most things are self explanatory. I like the function for our employees when applying for leave. The transition for most of our employees with this new product has been relatively smooth. Would recommended this product to others.

Cons

No real issues with the product, some of our more senior members struggled at the start using Humanforce but once they were shown they realised the ease of it.

Response from Humanforce

Hi Luke,

Thanks for sharing your review!

We're really happy you're finding Humanforce beneficial! We've been working hard on Humanforce Help and Humanforce Academy to help make getting started with Humanforce easier, especially for new users!

Kind regards,
Humanforce

Darren
Overall rating
  • Industry: Hospitality
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Review from a manager point of view

Reviewed on 09/02/2021

A lot easier to use than other biometirc systems i have used

A lot easier to use than other biometirc systems i have used

Pros

One of the features i do really like is the messaging of staff. It makes it easy to target a group of employees easily

Cons

Sometimes i find myself and other staff have issues with the geoboundry not picking up the phone.

Response from Humanforce

Hi Darren,

Thank you for your review sorry to hear you're having issues sometimes with geofencing! Sometimes network coverage can impact geofencing.

If you are having trouble, please head to humanforce.help.com for more information about geofencing, or to open a support ticket if required.

Kind regards,
Humanforce

Justin
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Humanforce saves time and money

Reviewed on 12/10/2020

We have seen huge improvements in staff clocking in correctly. Admin costs have been slashed.

We have seen huge improvements in staff clocking in correctly. Admin costs have been slashed.

Pros

Staff are easy to setup. The app works well. New staff are able to download and use the app quickly. Humanforce allows roster changes to be communicated quickly and easily with all the staff. Great product.

Cons

Any new software takes a lot of "tweeking" to get it right for your business. The crew at Humanforce were able to walk us through the whole setup easily and quickly.

Response from Humanforce

Hi Justin,

Thanks for leaving us a review! We're so happy to hear you're enjoying using Humanforce!

Kind regards,
Humanforce

Stephen
Overall rating
  • Industry: Farming
  • Company size: 51–200 Employees
  • Used Weekly for Free Trial
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Overall Solid System

Reviewed on 20/08/2020

Speaking with support 9/10
Using the software 9/10
Lodging tickets and receiving efficient and...

Speaking with support 9/10
Using the software 9/10
Lodging tickets and receiving efficient and timely feedback 5/10

Pros

Ability to sync through other systems with the use of an API

Cons

More ability to create own reporting in regards to daily rosters. Would like the ability to customise a daily roster printout to work with the are working in as the main headings.

Response from Humanforce

Hi Stephen,

Thanks for your review!

We've just released a number of new reports in our powerful new Workforce Analytics including a dashboard on all things Rosters! We'll get in touch to make sure you're on the right version to access this.

Thanks for your feedback on tickets this information helps us to improve our processes and we'll take this on board!

Kind regards,
Humanforce

Meredith
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

starting humanforce

Reviewed on 01/06/2023

Just new to the system

Just new to the system

Pros

colorful and smart and looks professional

Cons

difficult to open on your phone, and hard to minimize

Supamat
Overall rating
  • Industry: Food & Beverages
  • Company size: 10,000+ Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

friendly user

Reviewed on 01/02/2021

easy to use but sometime remind again and again

easy to use but sometime remind again and again

Pros

look good and professional for the pattern

Cons

complicate sometime but not too difficult

Response from Humanforce

Hi Supamat,

Thanks for leaving us a review! We're so happy to hear you're enjoying using Humanforce, and we'll take your recommendation of improving usability to our team!

Kind regards,
Humanforce

Hongxia
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to manage own roster

Reviewed on 07/02/2021

Satisfied

Satisfied

Pros

Easy to use the human force system; able to download the App

Cons

Not really, so far haven’t noticed any inconvenience

Response from Humanforce

Hi Hongxia,

Thanks for leaving us a review! We're so happy to hear you're finding Humanforce easy to use!

Kind regards,
Humanforce