Craftybase Reviews

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188 Reviews for UK Users

- Industry: Retail
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
It's what every artisan needs
Reviewed on 26/08/2019
Once I understood that it takes time and effort to start using (and then keep using) Craftybase, it...
Once I understood that it takes time and effort to start using (and then keep using) Craftybase, it became much easier to run my business. I actually let Craftybase run ME. The customer service is top-notch (although I do wish they didn't run on UK time) and I'd be lost without it.
Pros
I love this software because the developers understand how a small manufacturing business works. They don't load you down with confusing features - just what you need when you need it. It has helped me get completely organized with raw materials, track all production, determine pricing and just basically keep everything straight. If you're a maker and you're not using it, you need to be.
Cons
I sometimes feel the software tries to be all things to all people. I really don't see why the accounting aspects are necessary and feel they are sometimes lacking.
- Industry: Arts & Crafts
- Company size: Self Employed
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great for knitters
Reviewed on 09/07/2023
Pros
I sell knit products, and it’s been fantastic at tracking everything I make and sell as well as the yarn I buy.
Cons
I wish there was a way for the recipe to be updated from the manufactures. Right now, figuring out how much yarn I use per product is a manual process, and it’s one of the most important parts of my price estimates.
Alternatives Considered
Microsoft ExcelReasons for Switching to Craftybase
More integrated and less time needed to maintain it- Industry: Cosmetics
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Requested Craftybase Honest Review
Reviewed on 29/06/2023
I don’t feel I’m getting value for the money I spend on it. I feel like it’s causing more work for...
I don’t feel I’m getting value for the money I spend on it. I feel like it’s causing more work for me
Pros
It works. It’s robust, perhaps more so than I need. I’m a Gen-Xer, so I don’t mind the old-school UI
Cons
The interface with Square Online is a nightmare. Why can’t Information flow both directions
- Industry: Cosmetics
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Overall Great App
Reviewed on 31/03/2023
Pros
Good value, good customer service, gets the job done! As long as I keep manufactures and supply purchases up to date, my inventory is accurate and the program helps me not run out of materials, or over-purchase.
Cons
I still find it challenging to nearly impossible bundle products for promotional items or gift sets, even with being in their Facebook group and hearing tips from other users. It isn't intuitive in the program to bundle items together. Rather, other users share how they make it work.
- Industry: Luxury Goods & Jewelry
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Lifesaving (and marriage saving)!
Reviewed on 26/08/2019
They are responsive, fix problems when they arise, they are excellent at walking you through what...
They are responsive, fix problems when they arise, they are excellent at walking you through what it is you need to do to achieve your task. It's been a life saver for me since I still have a day job and takes some of the nitty gritty record keeping off my hands through automations.
Pros
It's online and supports multiple sales channels. It pulls items out of my inventory and has been a life/marriage saver at tax time (I'm a sole proprietorship) and it's ease of use for tallying annual reports is fabulous. I do handcrafts so QuickBooks really is not designed for this industry.
Cons
The tech support is great and they work really quickly to get back to you in short time. In an ideal world, it would be 24/7, but their response time is great.
- Industry: Arts & Crafts
- Company size: Self Employed
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The exact tool I had been looking for
Reviewed on 26/08/2019
Craftybase actually allows me to do accurate accounting.
Craftybase actually allows me to do accurate accounting.
Pros
This software allows me to track not only products and materials, but also component parts.
Cons
Setting up all of my materials, then components and finally products was a little confusing.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Craftybase is our go-to Inventory management!
Reviewed on 20/06/2023
We have loved the overall experience, and haven't found anything even close to what Craftybase is...
We have loved the overall experience, and haven't found anything even close to what Craftybase is capable of. It is an essential part of our workflow, and helping us maintain inventory, and recipes. We truly value Craftybase and would recommend to anyone that is a maker, crafter, or in need of solid inventory management.
Pros
We love the ease of use with Craftybase. We have a ton of items that we sell indiviually as ingredients, as well as combined to make other products on our shelves. Craftybase allows us to build these "components" as well keeping track of each individual ingredient. This is by far the most accurate and easiest way we've found to keep track of inventory, and recipes.
Cons
There is a bit of a learning curve when first starting out, but that is mostly because we had to learn the terms that Craftybase uses, and the functionality behind some of the features. There are tons of good walk-throughs in the system, as well as good examples. Customer service isn't the most reachable. If you have a question, it may take a day to hear back, and they only have email. There is no live chat, or phone support. There's no onboarding calls or dedicated support staff to really help you hit the ground running, so you'll have to spend some time really learning the system, and try and send questions that you don't need immediate answers to.
- Industry: Retail
- Company size: Self Employed
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Craftybase is a seriously useful tool for makers
Reviewed on 04/07/2023
Pros
What I like most about Craftybase is it calculates COGS based on all data, in real time. So if the price of your materials rises, Craftybase will automatically reflect those increases in your COGS. If you have more than a handful of products, this can really save you time and ensure you have the most accurate understanding of your COGS so that you can ensure to price your products profitably.
Cons
This is not the quickest/easiest software to use, and maybe that's to be expected when dealing with something as complex as manufacturing handmade items that require various materials. I'm busy with a ton of different things going on, so I still haven't made time to do a full set up of everything in Craftybase yet, and it's been months (this is not an issue with the software itself).My least favorite thing about Craftybase is it's price. I was automatically upgraded to a higher subscription plan when reaching my max limit for my monthly order line item limit, when it didn't seem to me like I was making so many sales that it justified that price.
- Industry: Luxury Goods & Jewelry
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Great product but terrrible customer support
Reviewed on 27/06/2023
None, I was hoping to use it as an essential took to keeping out business in check. I don't know...
None, I was hoping to use it as an essential took to keeping out business in check. I don't know how but if you look at programs like Shopify - they offer such great support and for the same price. I believe you could offer better support if you could grow your business but how fast is the business growing if you have people like me just giving up.
Pros
I loved the fact that it had all the categories I needed to keep up with production and material use.
Cons
What I didn't like is the 24 to 48 hours to get a response and the fact that the data base goes down. I have a small team. Having to wait 24 to 48 hours to sort something out isn't feasible. We kept just going manual and I finally decided the time required to keep it up to date just wasn't worth it if we kept having stumbling blocks.
- Industry: Retail
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Way Better Than Spreadsheets
Reviewed on 22/07/2023
Pros
The ease of use in setup and management made it a great choice and a huge improvement over traditional spreadsheet management. One of the determining factors for me was being able to create and sell bundles that include multiple products that I had trouble finding with other tools. It also integrates easily with a number of viable eCommerce platforms.
Cons
I would love to see more feature related to managing finances like cash flow, balance sheets, and financial planning tools
- Industry: Apparel & Fashion
- Company size: Self Employed
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
So powerful! It's worth the money.
Reviewed on 28/02/2021
Helps me organize my hundreds and hundreds of styles/types/colors of materials.
Integrates nicely...
Helps me organize my hundreds and hundreds of styles/types/colors of materials.
Integrates nicely with multiple sales platforms.
Pros
The power in this is amazing! I can search through all my materials by color or fiber content or size or date purchased, etc. It's a lifesaver for me to be able to see my materials with photos and all the data I need.
The recipes/manufactures and the way it calculates COGS is super powerful. I can start typing the name of the material and enter the amount — and it calculates the actual cost of materials used based on date of manufacture. Very helpful for makers who have some supply left of an old lower price and new supply purchased at a higher price. Craftybase will average the cost to figure out what your current COGS is.
Cons
Being a cloud software, it requires a subscription, which is a bit pricey. And there have been periods of downtime (though they communicate well about outages in the Facebook group).
It takes a while to set everything up, and there is a bit of a learning curve.
- Industry: Retail
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Perfect for small craft business owners!
Reviewed on 26/08/2019
Craftybase is essential to helping me run my Handmade Etsy-based small business in addition to my...
Craftybase is essential to helping me run my Handmade Etsy-based small business in addition to my 9-5 job, and everyday duties of 'homeowner', 'wife' and 'mom'. It is a great tool to streamline major business functions.
Pros
I can enter all my materials (in my case: various beads, wire, packaging materials, etc) and even set "recipes" for popular items so that when someone purchases an item, I can "Manufacture" it in the software and my materials are automatically deducted according to the recipe I set. I then get warnings anytime a specific material runs low. It's literally hands-off inventory management!
Cons
It's a LOT of data to input in the beginning. The time invested up front is well worth it though!
- Industry: Wholesale
- Company size: Self Employed
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Just what I needed!
Reviewed on 26/06/2023
Pros
I love the ease and accuracy of this program. It helps keep our inventory in check, along with organizing our business I would recommend this program to anyone and everyone!! I tried a handful of different methods and programs and this is by far my favorite!
Cons
The pricing may be a little steep, but I am so happy with the product, that I am willing to pay the price.
- Industry: Arts & Crafts
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Good
Reviewed on 09/07/2023
Good
Good
Pros
Ease of setup and customer service and inventory control
Cons
Adding inventory to a second store did not show correct quantity and shows -quantiys
- Industry: Arts & Crafts
- Company size: Self Employed
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Could not imagine my business without Craftybase
Reviewed on 20/06/2023
Pros
I love the functionality of this product. I make candles and cosmetic products and the recipies, manufactures, expense tracking and order tracking is awesome. Much better than my previous overly complicated excel spreadsheet.
Cons
I wish there was an app for imputting expenses on the go or pulling recipies. My office is not near my manufacturing area so I have to write things down before and after inputting the data.
- Industry: Retail
- Company size: Self Employed
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
A Game-Changer for a Jewelry Brand
Reviewed on 20/06/2023
Overall I find Craftybase so helpful. I have a better handle on my inventory as well as accurate...
Overall I find Craftybase so helpful. I have a better handle on my inventory as well as accurate pricing.
Pros
Craftybase plays a vital role in my jewelry-making business. It allows me to effectively manage and track the extensive assortment of metals, components, and findings that form the foundation of a jewelry brand.
Cons
There's bit of a learning curve but the videos, and customer support, are wonderful.
- Industry: Consumer Goods
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
A useful inventory management software
Reviewed on 03/07/2023
Please with its use, however it is costly
Please with its use, however it is costly
Pros
Relatively easy to set up and use. The inventory recording system is useful.
Cons
Price and subscription model doesnt seem very starter friendly.
- Industry: Retail
- Company size: Self Employed
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
Craftybase for Candle Company
Reviewed on 26/06/2023
Pros
The ease of use during initial set up was great.
Cons
It’s very generalized and not specific to one industry.
- Industry: Cosmetics
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Essential Software for Crafting and Inventory Management
Reviewed on 27/08/2019
Craftybase has been vital for transforming my hobby to a business. I would recommend it for anyone...
Craftybase has been vital for transforming my hobby to a business. I would recommend it for anyone who would like to get a better overview of their inventory and sales (and have already referred several of my friends). It can require a bit of manual input/workaround at times to get it to work the way you want, and I hope they'll keep adding functionalities in the future.
Pros
Craftybase covers all needs I have as a small business owner / craftsperson. It enables lets you track recipes, manufactures, inventory, sales and costs, which is crucial if you're going to run a craft business of any kind. It has a great selection of reports that you can pull - from expenses (for tax purposes), to material overview, to category sales and many more. It's a decent price for what you're getting and I have not found any other software with the same user friendly interface and functionalities. Support is very responsive and usually gets back to you within 24 hours.
Cons
Some minor annoyances, such as no easy option to add bulk expenses (such as 10x postage fees for 10 different orders), edit imported orders, or handle bundles. It means putting in a bit more manual effort, but I'm hoping these are things that will be added over time. I also wish they would keep backup data for longer - I went maybe half a year without renewing my membership, and had to re-enter all the data again when I decided to renew.
- Industry: Arts & Crafts
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The only usable software for makers
Reviewed on 26/08/2019
Overall, Craftybase is the best software for my business. There is no other comparable program to...
Overall, Craftybase is the best software for my business. There is no other comparable program to track manufacturing of handmade goods in the way this software does. Is it perfect? No. But they are always making improvements based on user suggestions so I think it's only a matter of time until it does everything that I need it to. And the price? Totally reasonable for what it does.
Pros
This software allows me to track the costs of my materials and labor to accurately price my products. It also keeps track of all my expenses, manufacturing, inventory, tax info and more. It is super detailed and useful.
Cons
It doesn't have an option for tracking sales of services in the same way that it does for physical products. As someone who often does design and printing and other services with my products as well as workshops...there isn't a good way to designate which items are manufactured products and which are just services and don't have a cost of goods sold associated with them.
- Industry: Cosmetics
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Craftybase is a good fit for soap and cosmetic micro biz owners.
Reviewed on 26/08/2019
Craftybase is geared toward small craft businesses, but you aren't likely to outgrow it overnight....
Craftybase is geared toward small craft businesses, but you aren't likely to outgrow it overnight. And the customer service is some of the best I've ever experienced, so if you run into issues or limitations, they will work with you towards a fix.
The dashboard gives a snapshot of orders, expenses, stock levels, and profitability. And, a series of tabs lets you navigate to specific sections intuitively to input new activity or access info. It is a cloud-based, so it’s great those who need to access inventory information away from home base, or those who find that alternatives don't work on their favorite device.
While some user may miss accounting and formulating features, the granular sales and inventory tracking alone make Craftybase worth the price.
Pros
-solid inventory tracking for raw materials, masterbatches, and finished product
-COGS and tracking
-pricing guidance
-recipe archive
-traceability tools for GMP compliance
-order management
-interfaces with several popular e-commerce solutions
Cons
-lacks robust accounting features
-subscription software (instead of a one-time software fee)
-requires internet connection to utilize
-lacks formulating features specific to soap and cosmetics makers
-no banking integrations
-product bundle tracking is clunky
- Industry: Arts & Crafts
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
A must have for handmade business
Reviewed on 27/08/2019
If you have a business that is already operational, it may take time to get up and running in the...
If you have a business that is already operational, it may take time to get up and running in the software. But Craftybase is by far the best solution for managing my inventory.
Pros
My absolute favorite thing about the software is the ease of tracking inventory levels. Not only finished products but also supplies.
Cons
It's not possible to change a classification/category once you create it. Inventoriable vs non-inventoriable or one product type vs another
- Industry: Consumer Goods
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Service! Very quick response time
Reviewed on 26/08/2019
Very good. I would recommend it to friends.
Very good. I would recommend it to friends.
Pros
All my Etsy information automatically filters in. I can easily keep track of my expenses and revenue and know exactly where I am for the month. I love the ability to build recipes for a product before I actually make it to see where I would need to price it to be profitable.
Cons
Shipping cost are not allocated to the order automatically. I would love to be able to add packing materials to the cost of the order and to be able to keep track of the packing material inventory at the same time.
- Industry: Consumer Goods
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Ceaftybase for Jewelry Business
Reviewed on 26/08/2019
Pros
I like this this is a cloud-based application. It works well for a jewelry business to track inventory, expenses and sales. It integrates with a few of the more popular e-commerce handmade platforms.
Cons
Some of the bugs are frustrating. For example, some of the Etsy fees do not auto associate with sales/products. So when trying to associate these fees, the fields in the Associate dialog do not keep focus. I can click in the field and then start to enter the product or order just to find focus was lost and nothing is being entered. There are lots of associations that need to be made, so it's very frustrating to select the field and then lose focus most every time.
- Industry: Apparel & Fashion
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great product for small business
Reviewed on 26/08/2019
It has really helped me to set up my own small handmade business! Initially there is a lot to...
It has really helped me to set up my own small handmade business! Initially there is a lot to setup, but once you get all of the baseline info in there it really makes costing and pricing -- and taxes! -- so much easier. And it gets easier every year.
Pros
Easy to set up and use. They are always adding new features and listening to what the users want. And their customer support is fantastic! They personally reply, very quickly, to any questions or issues.
Cons
A little clunky in some parts -- too many steps sometimes to get a task done. But, again, I feel they are addressing this and adding more streamlined functionality.