ChannelEngine Reviews

I love its ease of use and its ability to integrate with different platforms, such as my online store and other sales channels.

Sometimes when I have a problem or query it can take a little time to get a response from the customer support team.

- User-friendly UI- Great onboarding experience- Continuous improvements on channel interfaces- Incorporating suggestions, and taking feedback seriously- Adding new features almost every month- Pioneering new channels and geographies

- Beta channels come with quite some child-diseases- Reporting capabilities, notifications, and user roles can be improved

Just the main priorities. The order management, stock.

The integration with Amazon is not really working

The ease in using the application and the customer support.

We're missing the possibility to chat to our customers in Channel Engine. The customer support now needs to log in to dozens channels to talk to the customers. Another integrator has this function.

i like the ergonomics and ease of use compared with competitors

the price to start working with channel

The integrator function of ChannelEngine works best and the support of the team is fast and helpful.

Big changes/updates in the back end of ChannelEngine can have a large impact on our performances. The past has shown that this sometimes is not correctly communicated or tested properly and can affect our sales too much.

Communication and intergration with Dirk works verry well.Order flow from marketplaces to our own system works verry goodThe communication from Channelengine regarding new channels and opportunities is verry handy

The costs no one likes to pay ;-) Like to be informed more about issue's

Content mapping, price rules, feedback why products are not published, customer care, Order management.

Repricer doesn't work for all situations. We often lose to much unnecessary margin because the repricer does not increase the price when possible. For example: price gets repriced from 200 to 170 to win the buy box. Competitions offer gets offline, which makes it possible to bring the price back to 200 and still have the buy box, but our repricer does not do that (yet).It would also be a really nice feature if we could see the % of each field in de mapping stage that is correctly filled. For example: Required field X in Category Y has 97% successfully filled fields.Currently we can not see this on the mapping page. It would also be very effective if ChannelEngine shows us the products with empty fields (3%).

Channel Engine has been essential in scaling our business on multiple platforms / marketplaces across regions: not only Amazon in the US and EMEA, but also 'local'marketplaces in Germany, The Netherlands and France. Still working on scaling to other platforms, with the full support and engagement of the customer success managers.

US integrations were delayed due to some critical differences between the Euopean and US markets. This is being handled, however, a deeper understanding of the intricate details of the doing business in the US (Tax issues) should have been a known.However, CE-team is adequately following up and setting up a separate test environment for the US market.

ChannelEngine is a user-friendly integrator which is understandable by almost everyone. The integration process is well guided, the level of support offered (both customer/general and technical) is high and there is a very extensive database of helpful articles. The software itself is extensive in terms of features but still manageable.

The software sometimes struggles with the amount of data within a tenant/account containing many articles. However, this has already improved significantly over the past two years.

- Easy to use- Easy to connect to e-commerce platforms- Great customer support- Great integration team

Don't have any cons purse. As mentioned it's easy to use and has all the functionalities that we need

Large selection of marketplace channels available

Extremely focus on adding new channels which are not always relevant for every seller.

It’s very user friendly and has a great overview.

If there is an error we can’t do anything since CE is connected to all of our MP’s

I like the fact that you can easily add marketplaces through intregation

Sometimes there occurs a bug in the mappings or the stock didn't get refreshed on time

Diversity of use of the system. It is integrated in a lot of system I use.

The correctness sometimes. When I refund an order via CE, the portal doens't see it sometimes.

Quickly connecting to top marketplaces and jump-starting sales. The support team also offers flexible, custom solutions to meet specific business needs.

The current feature efficiently manages daily sales activities. It would be fantastic if it could also facilitate promotional mechanisms with marketplaces.

easy to scale up to more marketplaces, repricer has lots of options.

ruling can be difficult (mapping) also the ticketresponse time could be better.

the personal treatment from our key account manager

I would like them to implement some changes that would give us more autonomy to not depend so much on technical support that can be increasingly saturated.

It was easy to push content and enable different marketplaces. Orderflow goes really smooth same with returns.

I do not always understand the wiki but customer service is able to enlighten me when needed.

Easy integration and easy to use product from a wonderful dutch team.

More feedback on issues with mapping/getting products live on different channels

The ability to integrate my online store with multiple marketplaces and sales channels around the world and now I can reach a much wider audience and in turn take advantage of sales opportunities on different platforms, without having to deal with tedious task management. inventory and update of products manually.

I sometimes experience delays in inventory syncing and product updates across different sales channels.

The wide range of available connections to marketplaces.

the pricing tool is not suited for our way of doing business. We are in contact to find a solution.

It is very easy to use and connect to different channels

Data import from different platforms could be easier

We have a big catalogue (20K+ SKUs) so it is a challenge to connect the right products to the different marketplaces but thanks to ChannelEngine our team is able to handle and setup everything fairly quickly

Return handling could be improved in terms of replacements.