Lime CRM

4.3 (106)
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A visual and user-friendly CRM customised to your needs

Overall rating

4.3 /5
(106)
Value for Money
4.1/5
Features
4.1/5
Ease of Use
4.3/5
Customer Support
4.6/5

95%
recommended this app
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106 Reviews for UK Users

Anders
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Lime CRM is great

Reviewed on 06/09/2023

Good experience, easy to use and powerful.

Good experience, easy to use and powerful.

Pros

It is simple to use and very powerful filtering and view setup. Batch editing is easy and fast to do. When needed, export and import is easy.

Cons

The admin interface LISA must be replaced with a in app solution. Can not connect e-mail direct to companies insted of persons.

Johanna
Overall rating
  • Industry: Business Supplies & Equipment
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Review

Reviewed on 11/02/2022

Easy CRM system that covers our needs for our daily work.
The customer support is also great!

Easy CRM system that covers our needs for our daily work.
The customer support is also great!

Pros

It's easy to use and easy to find several documents and contacts. Important tool for all in our department (service) to see the complete chain of work due to visible documentation.

Cons

That there's a limit for the amount of documents you can have in the CRM-system.
The limit is 10,000 documents and we have a lot more... which makes it hard to seach under the Document-tab - you can not see a single document, and when you try to search for a document, the complete program breaks down and forces you to close it. I receive a lot of complains because of this.

Response from Lime Technologies

Thank you for reviewing Lime CRM, Johanna! It's great to hear that so many departments are working together in the system. In order to make your document search easier, the [quick search] function is an amazing tool to find what you are looking for. Hope this helps! Best wishes, your friends at Lime

Johanna
Overall rating
  • Industry: Food & Beverages
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Hello

Reviewed on 11/02/2022

To-do list

To-do list

Pros

It is easy to use, and the mobile function work very good. It is also good that it is intenretbased
Mobile

Cons

It is sometimes a bit slow, but that could also be because of the internet

Response from Lime Technologies

Thank you for your review, Johanna!

Carl
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Lime CRM

Reviewed on 29/09/2023

Pros

Scalability in filters in order to see day-to-day operation in sales

Cons

Transision to Online version is complex and slow

Peter
Overall rating
  • Industry: Maritime
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Easy-to-use with customization options

Reviewed on 04/02/2021

Pros

The way you work with the system is familiar since it works with rows and columns and in many way reminds you of Microsoft Excel. You can customize a lot on your own without having to involve external consultants (e.g. adding/removing various types of input data fields, changing layout, etc.).

Cons

The e-mail integration could use some more work to make it easier to work inside LimeCRM instead of having Outlook opened on the side.

Response from Lime Technologies

Thank you for the review, Peter! We are happy to hear that you enjoy Lime CRM and the flexibility that comes with it. We are constantly making improvements to our integrations and we appreciate your feedback about the Outlook integration. We will forward your comments to the colleagues responsible for it! All the best, your friends at Lime

Oliver
Overall rating
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

HSB Malmö

Reviewed on 24/02/2022

Pros

Flexibility and the way you can make cross referens with various information.

Cons

The complex way to manage authorization for the information in Lime

Alternatives Considered

SuperOffice CRM

Response from Lime Technologies

Thank you for sharing your experiences with Lime CRM, Oliver!

Jonas
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Satisfied customer

Reviewed on 06/09/2023

Easy to see what has been done and to get structure regarding offers, agreements and business.

Easy to see what has been done and to get structure regarding offers, agreements and business.

Pros

Easy to begin/learn to new coworkers. Quick to use in the daily business.

Cons

Quite expensiv to develop and to gain education frpm Lime.

Jennie
Overall rating
  • Industry: Facilities Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Your everyday friend

Reviewed on 06/09/2023

Great to manage your "to do´s", keep alot of information on every contact and keep track of your...

Great to manage your "to do´s", keep alot of information on every contact and keep track of your sales.

Pros

What I like most is that you can fit so much details to every customercard. Easy to keep track what you have done and what you have left to do with each and everyone. I like the design (or my OCD does anyway ;) )

Cons

The sync to send an offer through Get Accept is not working as you would like.

Anders
Overall rating
  • Industry: Renewables & Environment
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

A crm to grow in!

Reviewed on 06/09/2023

Our experience with Lime is exclusively positive! Lime has, among other things, helped us to...

Our experience with Lime is exclusively positive! Lime has, among other things, helped us to structure and follow up our support cases.

Pros

Lime is a crm where the opportunity to grow and adapt is great. It gives us the tools we need to keep track of our customers and their needs as well as support.

Cons

Like all aids, the most important thing is the use of the product, and that's where our challenge has been!

Karin
Overall rating
  • Industry: Oil & Energy
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Lime CRM

Reviewed on 06/09/2023

We can easy see what's been said between us and the customer. Simple transfer between our department...

We can easy see what's been said between us and the customer. Simple transfer between our departments in the company.

Pros

It's easy to use and overview all of our tickets, customers and deals.

Cons

So many options to choose from. We that use desktop client don't get as much updates and new functions as those that uses the web client.

Christofer
Overall rating
  • Industry: Renewables & Environment
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

CRM Sales

Reviewed on 11/09/2023

CRM Lime gave us the platform to gather and connect customer information, future prospects,...

CRM Lime gave us the platform to gather and connect customer information, future prospects, follow-ups and the sales pipe we needed. A good overall experience.

Pros

Most important is a base for customer information, sales and follow-ups and the connection between them. The best impact is the to-do list as a reminder for follow-ups. Integration with gmail was a must and was solved by great support. The flexibility to add and change fields is of great use.

Cons

The administration tool could be easier to use. Not always logical and it needs practicing by the user. The integration with gmail had its challenges, solved by great Lime Support. The business structure and peoples different permissions how to use and what to see in CRM Lime had its limits.

Daniel
Overall rating
  • Industry: E-Learning
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Safe@Work

Reviewed on 06/09/2023

I think the system is capable of a lot more than what we use it for.

I think the system is capable of a lot more than what we use it for.

Pros

Your great support. It is also user friendly and easy to use

Cons

Nothing in particular. If i have to say something it might be that some integrations only are available in the webb version

Krister
Overall rating
  • Industry: Fund-Raising
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Lime CRM is user-friendly and easy to adjust and adapt

Reviewed on 11/02/2022

We use Lime to support fundraising and our communication with donors.

We use Lime to support fundraising and our communication with donors.

Pros

Easy search and easy acces to information. Focus on the customer. We have 25 integrations and a lot of data. The company Lime Technologies always deliver the expected or more.

Cons

When I a few times thinks something isn't perfect, it's because our needs (or specification) wasn't clear enough.

Response from Lime Technologies

Thank you for the review, Krister! We appreciate your feedback. Best regards, your friends at Lime

PAtrik
Overall rating
  • Industry: Mechanical or Industrial Engineering
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Impressed!

Reviewed on 04/02/2021

Full control of all processes, from sales to service issues on machines and documentation! It is...

Full control of all processes, from sales to service issues on machines and documentation! It is great!

Pros

The flexibility and that I'm after all this years still are surprised how well it supports our processes and could adapt to new needs!

Cons

That i cant run it at on Azure DB (Maybe solved now?)

Response from Lime Technologies

Thank you for the review, Patrik! We do offer authentication with Azure now. You can read more about it here: https://platform.docs.lime-crm.com/en/latest/configuration/azure-login/
Best regards, your friends at Lime

Rebecca
Overall rating
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A daily help to make your work more effective

Reviewed on 10/02/2022

With out CRm I would have spent hours on customer follow up and analysis. I save so much time!

With out CRm I would have spent hours on customer follow up and analysis. I save so much time!

Pros

That it is easy to use and helps me to reach my goals. If anything goes wrong support is there for you.

Cons

The segmentations features. When I use set segmentations it works well but it is troublesome to create own segmentations.

Response from Lime Technologies

Hi Rebecca! Thank you for reviewing Lime CRM. If you need help segmenting, don't hestitate to call our support who are happy to help you out. Best regards, your friends at Lime

Laura
Overall rating
  • Industry: Investment Management
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

User review

Reviewed on 12/09/2023

Pros

Since the Lime CRM is based on excel it is easy to use and it was quite logical to set up and customize for our use. I mainly use it to find and add contact information and for that is works perfectly. It is great that you can link people to companies or to other people (i.e. assistants). It is also easy to make different kind of contact listst, add tasks or projects. I use this a lot also when planning different kind of networking events too.

Cons

Our company doesn't really have direct clients or products that we sell, so Lime is not always completely designed for our needs. But this was something we found out to be the problem with almost all the CRM systems.

Anna
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Lime in daily work

Reviewed on 06/09/2023

Pros

Finding contact information, setting individual headlines, event management

Cons

Nothing at the moment. Implementing bigger LIME at themoment and now also reachable online.

Gunnar
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Lime review - feedback

Reviewed on 06/09/2023

Have used it for sveveral years and find it good for my daily work

Have used it for sveveral years and find it good for my daily work

Pros

Really like the todos,,.

Cons

Sometimes updates are release which not always seems to have been tested thorouglly

Eduard
Eduard
Overall rating
  • Industry: Environmental Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Take a look

Reviewed on 06/09/2023

Pros

Easy to navigate. Good overview when customized after your needs.

Cons

The desktop version looks a bit oldfashion, fonts and graphics.

Kari
Kari
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

EMS Customer Care and Quotation process help

Reviewed on 12/09/2023

I am very happy with this important IT-tool. Customers and Quotations are easily handled, followed...

I am very happy with this important IT-tool. Customers and Quotations are easily handled, followed and created. Lime is also visually good looking.

Pros

Easy to use, possibility to local installation, integration with current ERP-system and possibility to create quotation process.

Cons

Hard to think even one feature that I do not like :)

Carl Gustav
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

My everydaytool

Reviewed on 06/09/2023

Can't work without it

Can't work without it

Pros

Easy to search and orgonize your documents

Cons

Integration tools and 2factor autentication only in Azure

Johnny
Overall rating
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

lime jg

Reviewed on 24/02/2022

heart in the business. We have done our own version that work for us.

heart in the business. We have done our own version that work for us.

Pros

easy to use, gives us the base we need to to effectiv business

Cons

that it is not both laptop and apple friendly in same time without use the webclient version

Response from Lime Technologies

Thank you for reviewing Lime CRM Johnny!

Frida
Overall rating
  • Industry: Building Materials
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Very satisfied

Reviewed on 10/02/2022

We have better control over the development of our customers and the contact information is updated.

We have better control over the development of our customers and the contact information is updated.

Pros

A product layout that gives you a great overwiev and that is easy to use.

Cons

nothing in particular. We are satisfied with the greater part of it.

Response from Lime Technologies

Thank you for reviewing Lime CRM, Frida!

Carl Johan
Overall rating
  • Industry: Defense & Space
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Shifted to Lime 15 months ago, very satisfied !

Reviewed on 06/09/2023

Pros

Easy of use and and easy of adoption to our businessmodel

Cons

We use the webclient this summer, we have seen issues with Lime to load

Jaspar
Overall rating
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Easy to use.

Reviewed on 13/09/2023

Good way to remember to contact clients and prospects.

Good way to remember to contact clients and prospects.

Pros

Easy to use. Customer friendly. Great support.

Cons

Would like to have a application so it would be easer for me to use Lime in my phone.