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Lime CRM Reviews

Lime CRM

4.3 (103)
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A visual and user-friendly CRM customised to your needs
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Overall rating

4.3 /5
(103)
Value for Money
4.1/5
Features
4.0/5
Ease of Use
4.3/5
Customer Support
4.6/5
95%
recommended this app
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103 Reviews for UK Users

OLGA
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to use

Reviewed on 05/02/2021

Lime CRM solved the problem of saving information about clients, as well as setting and performing...

Lime CRM solved the problem of saving information about clients, as well as setting and performing tasks for working with clients

Pros

Easy to learn and use. And for administrator is easy to make small changes

Cons

Customer support works sometimes slowly

Alternatives Considered

Visma Severa

Reasons for Switching to Lime CRM

Simple logic

Response from Lime Technologies

Thank you for reviewing Lime CRM, Olga! We appreciate your feedback and our support team is working hard to solve all incoming requests as soon as possible. Sometimes we need some extra time to dig into issues that can't be solved instantly, but we aim at perfection and will forward your feedback to the support team, so that they can help you even faster in the future! Greetings from your friends at Lime

Shane
Overall rating
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A happy Lime CRM user

Reviewed on 04/02/2021

Lime CRM makes it easier to follow up and renegotiate contracts. It also makes it easy to organize...

Lime CRM makes it easier to follow up and renegotiate contracts. It also makes it easy to organize clients into marketing activities and/or event invites.

Pros

This product is very easy to learn and use. It's a great way to organize and list one's clients. I love the integration we've recently made with GetAccept, an easy and professional way of sending out contracts with e-signature.

Cons

I wish we could integrate Lime CRM with our hotel booking system Opera, so that we could get the clients' statistics (room nights) into each company profile card smoothly and easily.

Response from Lime Technologies

Thank you for the review, Shane! Don't hesitate to reach out to us with a request to integrate Lime CRM with Opera. Even though we don't have a standard integration for it, we often develop new integrations to external systems. Best regards, your friends at Lime

Johanna
Overall rating
  • Industry: Food & Beverages
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Hello

Reviewed on 11/02/2022

To-do list

To-do list

Pros

It is easy to use, and the mobile function work very good. It is also good that it is intenretbased
Mobile

Cons

It is sometimes a bit slow, but that could also be because of the internet

Response from Lime Technologies

Thank you for your review, Johanna!

Jennie
Overall rating
  • Industry: Facilities Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Your everyday friend

Reviewed on 06/09/2023

Great to manage your "to do´s", keep alot of information on every contact and keep track of your...

Great to manage your "to do´s", keep alot of information on every contact and keep track of your sales.

Pros

What I like most is that you can fit so much details to every customercard. Easy to keep track what you have done and what you have left to do with each and everyone. I like the design (or my OCD does anyway ;) )

Cons

The sync to send an offer through Get Accept is not working as you would like.

Johan
Overall rating
  • Industry: Newspapers
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

A good CRM with great customization options

Reviewed on 06/09/2023

With us, Lime CRM function as the link between sales and production/finance.

With us, Lime CRM function as the link between sales and production/finance.

Pros

Lime is a great CRM system. I like the possibilities of customize and adapting the modules to our organization.

Cons

The creation of Word documents is slow, it's the bottleneck in our administrative workflow

Christofer
Overall rating
  • Industry: Renewables & Environment
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

CRM Sales

Reviewed on 11/09/2023

CRM Lime gave us the platform to gather and connect customer information, future prospects,...

CRM Lime gave us the platform to gather and connect customer information, future prospects, follow-ups and the sales pipe we needed. A good overall experience.

Pros

Most important is a base for customer information, sales and follow-ups and the connection between them. The best impact is the to-do list as a reminder for follow-ups. Integration with gmail was a must and was solved by great support. The flexibility to add and change fields is of great use.

Cons

The administration tool could be easier to use. Not always logical and it needs practicing by the user. The integration with gmail had its challenges, solved by great Lime Support. The business structure and peoples different permissions how to use and what to see in CRM Lime had its limits.

Karin
Overall rating
  • Industry: Oil & Energy
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Lime CRM

Reviewed on 06/09/2023

We can easy see what's been said between us and the customer. Simple transfer between our department...

We can easy see what's been said between us and the customer. Simple transfer between our departments in the company.

Pros

It's easy to use and overview all of our tickets, customers and deals.

Cons

So many options to choose from. We that use desktop client don't get as much updates and new functions as those that uses the web client.

Daniel
Overall rating
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Perfect CRM and lead management

Reviewed on 06/09/2023

We're solving almost all our lead and sales management and production in Lime

We're solving almost all our lead and sales management and production in Lime

Pros

Very easy to use, flexible search and easy to create your own reports and stats.

Cons

The ability to see pictures in thumbnails, the procedure to upload pictures and documents, an app when working out of the desktop version

Bobby
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Lime CRM

Reviewed on 06/09/2023

All customer relations, contacts and sales are in one place. Also good that all of our events and...

All customer relations, contacts and sales are in one place. Also good that all of our events and marketing is connected to each other.

Pros

Lime CRM is a relative easy product to use and navigate in. It's easy to integrate with third part systems.

Cons

Feels like some tables could run smoother and faster.

Benjami
Overall rating
  • Industry: Building Materials
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Experiences

Reviewed on 12/09/2023

We are very happy for Lime

We are very happy for Lime

Pros

The only way to keep customer database in control. Easy to follow leads

Cons

Reports, we dont use at all. Maybe in the future

Johanna
Overall rating
  • Industry: Business Supplies & Equipment
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Review

Reviewed on 11/02/2022

Easy CRM system that covers our needs for our daily work.
The customer support is also great!

Easy CRM system that covers our needs for our daily work.
The customer support is also great!

Pros

It's easy to use and easy to find several documents and contacts. Important tool for all in our department (service) to see the complete chain of work due to visible documentation.

Cons

That there's a limit for the amount of documents you can have in the CRM-system.
The limit is 10,000 documents and we have a lot more... which makes it hard to seach under the Document-tab - you can not see a single document, and when you try to search for a document, the complete program breaks down and forces you to close it. I receive a lot of complains because of this.

Response from Lime Technologies

Thank you for reviewing Lime CRM, Johanna! It's great to hear that so many departments are working together in the system. In order to make your document search easier, the [quick search] function is an amazing tool to find what you are looking for. Hope this helps! Best wishes, your friends at Lime

Piia
Overall rating
  • Industry: Wholesale
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

CRM gives you more efficiency in your daily work

Reviewed on 10/02/2022

Efficient tool to follow business and issues in all levels - partners, suppliers, customers -...

Efficient tool to follow business and issues in all levels - partners, suppliers, customers - taking CRM in use has been really good decion. Pricing, volumes, contracts, meeting minutes, todos - all what a sales person could want to support the sales.

Pros

Easy information sharing and follow up.

Cons

Sometimes the view is small with important parts, difficult to read easily. But pretty difficult to say what we could like the least as overall CRM is really informative and efficient tool.

Response from Lime Technologies

Thank you for the review and for the feedback, Piia! Best wishes, your friends at Lime

Daniel
Overall rating
  • Industry: E-Learning
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Safe@Work

Reviewed on 06/09/2023

I think the system is capable of a lot more than what we use it for.

I think the system is capable of a lot more than what we use it for.

Pros

Your great support. It is also user friendly and easy to use

Cons

Nothing in particular. If i have to say something it might be that some integrations only are available in the webb version

Jon
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Good software, but has some issues which has not been adressed for 2+ years

Reviewed on 26/09/2023

Pros

Nice UI which makes sense, and good support

Cons

There's a bug that sometimes newly created object can't be found and therefore can't be added or dealt with. This disturbs the workflow as you have to wait for the next day or even later for it to appear.

Jaana
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Web client is convenient to use and possibilities on utililizing the CRM have grown among...

Reviewed on 12/09/2023

Lime CRM is very intuitive and easy to use for the users and web client looks modern.

Lime CRM is very intuitive and easy to use for the users and web client looks modern.

Pros

Lime is costantly developing the system, which is an important feature as thing are chancing and moving on.

Cons

Outlook integration in web client would be crucial.

Jenny
Overall rating
  • Industry: Food Production
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Lime CRM

Reviewed on 06/09/2023

Pros

We can run our customers claims and get an easy overview of those.

Cons

We have not yet finished so we'll see when we get there :)

Emma
Overall rating
  • Industry: Sports
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Lime CRM - Review

Reviewed on 06/09/2023

Good

Good

Pros

The flexiblity and the over all view, easy to use.

Cons

the admin views, difficult to add new fields and opptions

Marko
Overall rating
  • Industry: Wholesale
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Easy to setup, eazy to customize and easy to use

Reviewed on 05/02/2021

I would highly recommend at least Lime as a first CRM system. It is very easy to implement,...

I would highly recommend at least Lime as a first CRM system. It is very easy to implement, customize and use.

Pros

"Fastsearch" in excellent, you can find everything that is in system.

Cons

All the features can´t be used same way in internet version as table version can be used

Response from Lime Technologies

Thank you for the review, Marko! We also love the quick search function and use it ourselves every day. Regarding your feedback about our web client, we have done a lot of improvements the past year and the web client can now offer as good as the same features as our desktop client. We hope you appreciate all the improvements that has been made! All the best, your friends at Lime

Emil
Overall rating
  • Industry: Machinery
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Awsome program!

Reviewed on 06/09/2023

I really like´s it!

I really like´s it!

Pros

Easy to use and lots of custom options. Easy to sort columns and data.

Cons

Nothing i guess. I´m really pleased how it works.

David
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Good software

Reviewed on 07/09/2023

ceeping track of leads and everything that ivolves the customer

ceeping track of leads and everything that ivolves the customer

Pros

Desktop program is easy to use, i get a good picturae of all my open sales leads

Cons

The emals sent to me when customers are signing orders, would be great if the mail can write the customer details in the text in the mail

Carl Gustav
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

My everydaytool

Reviewed on 06/09/2023

Can't work without it

Can't work without it

Pros

Easy to search and orgonize your documents

Cons

Integration tools and 2factor autentication only in Azure

Miikka
Overall rating
  • Industry: Civil Engineering
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

CRM user

Reviewed on 13/09/2023

Pros

Offers, meeting minutes, contactswe use also report tools to see our performance

Cons

easy to use and stable. Reports are good

Eric
Overall rating
  • Industry: Human Resources
  • Company size: 10,000+ Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Veteranpoolen AB

Reviewed on 06/09/2023

Noting but good!

Noting but good!

Pros

The product is easy to use and helps our sales force every day. We're very pleased with the support och the help with new integrations towards out other systems

Cons

Not the best product for Mac users, have to use the web-version and that does not align with out process in an optimal way.

Carl Johan
Overall rating
  • Industry: Defense & Space
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Shifted to Lime 15 months ago, very satisfied !

Reviewed on 06/09/2023

Pros

Easy of use and and easy of adoption to our businessmodel

Cons

We use the webclient this summer, we have seen issues with Lime to load

Kimmo
Overall rating
  • Industry: Food Production
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

CRM, value of customer information

Reviewed on 02/03/2022

Work flow control is easier and work load lighter, not much but still. :)

Work flow control is easier and work load lighter, not much but still. :)

Pros

Easy to implement and start with. Sharing and controlling outward offers and agreements has been valuable for our organisation.

Cons

Some problems when connecting teams or group of people to the projects.

Response from Lime Technologies

Thank you for the review, Kimmo!