QuickBooks Online Reviews

I love how everything updates automatically for the client when entering as the accountant. Bank reconciliations are an absolute breeze as well when you link bank accounts.

I miss being able to use the standard shortcuts that are available with the desktop version making things easier to keep your hands on the keyboard for faster entry. I am learning a few alternatives though as I go.

Pros: Easy to use, affordable, easy to manage and track all of my accounts, business and personal. You can even make invoices to give to your clients.

Cons: The only thing that I found confusing at first was the layout because it was a lot different then the old software I was using. Like anything it just takes a bit of getting use to.

The ease of access, desktop to mobile. The loan options they have were pretty cool, and were better deals than other banks.

Where do I start? Everything is extremely limiting and cookie cutter. It’s very expensive for not having any sort of customization of invoices or estimates. The fact you can hardly get ahold of a live person that isn’t just a call center tech is aggravating. QuickBooks needs to understand that a business presentation to a client can make or break jobs, yet it gives very limiting options to how you can present.

I love how easy it is to log in from anywhere. And I adore the new AI bill entry tools. While it isn't perfect yet, it does save time and make things easier!

This is a very expensive subscription considering that you have to buy an additional subscription for each company. This makes it impractical for very small businesses and personal books.

Online offers the business needs required.

The payroll for overtime, EI and vacation pay do not correlate with my payroll requirements so I need to make manual adjustments. It has the ability to freeze your payroll services on a whim.

The only "Pro" I can say, is that all of my information was not lost when they implemented the new changes.

Ever since they have changed their internal format, the ease of creating simple invoices is no longer there. The appearance is awful, you cannot change the size of the font to make certain aspects of your invoice stand out. It is too congested and not spaced out well at all! It is very difficult to read and it extremely unprofessional looking!

Pretty easy to create invoices and track clients.

No quick one access button(They used to have this). You need to login to several portals before finally entering the main screen, very annoying.

Built in payroll and tax payment into the software

The reporting is clunky and should have more customization available

Quickbooks has great automation features and the ability to connect a wide range of accounts for your business.

As a newer customer not as familiar with QuickBooks, I found that navigating at times was sometimes difficult until you learn the buttons or locations.

QuickBooks Online notably provides key accessibility benefits. The platform itself is easy to navigate around, and often quick at responding. QB seems to be continuing creating updates + new features.

QuickBooks Online has become increasingly difficult to use. Their ongoing development + updates is a good thing, however, oftentimes it creates a very buggy user experience. For example, some features will work one day, not work the next, then return a week later.

Really dislike that we no longer can open invoices by clicking on the line item, but have to navigate over to the View/Edit button over to the right.

Always hoping for the release of granular permissions / access controls, but not sure it is coming.

What I like most about QuickBooks Online is its ease of use, making it accessible even for those who aren’t accounting experts. The fact that I can access it from anywhere is incredibly convenient, especially when I need to manage finances on the go. The integrations with other tools and services are also a huge plus, streamlining many aspects of my business operations.

The downside is that sometimes it can be tricky to find the right report or to filter out the exact information I need. However, this does tend to improve as you become more familiar with the software. It’s a minor learning curve, but one worth noting.

The design of the software, in general, is user-friendly. I studied accounting, but even my team members who didn't, had an easy time with the learning curve.
I also like that it is Cloud-Based and that the entire team can access it from different devices.
Another feature I thoroughly enjoyed, is the automated reports. I set it to be sent automatically to the management team before every performance meeting.

Customer support is pretty slow to solve inquiries, and on certain occasions, several days would pass and when we check with them they would start the resolution process from scratch.

QuickBooks Online has numerous positive features and ton of automation. My HOA used QuickBooks Online for ten years.

QuickBooks Technical Department was not able to maintain their Online Cloud Database. After seeing numerous errors in the way QuickBooks Online was performing accounting, I contacted QuickBooks Online Technical Support. They informed me their was over 10,000 errors in the database they were tasked with maintaining. Then they insisted I pay between $850 to $1,350 to fix the database they were suppose to maintain on an ongoing basis. I informed them I needed to be with a more reliable & responsible company, so I cancelled after 10 years of use and moved to another online accounting product.

QuickBooks Online is extremely user-friendly and intuitive, making it easy to manage our finances. The cloud-based access is convenient, and it integrates well with other software, streamlining our accounting processes. It’s great for invoicing, tracking expenses, and generating financial reports quickly.

Some advanced features are only available in the accounting view, which can be limiting for users who may also have accounting responsibilities but don’t have access to this view. Additionally, as your business grows in size or complexity, especially with multiple subsidiaries, QuickBooks Online may not be robust enough to handle more intricate financial requirements.

Quickbooks is the standard bearer for accounting software. The online version that we recently transitioned to provides all the functionality and support that we had become accustomed to, with the added bonus of being able to be deployed across multiple platforms, applications, devices, and locations.

The pricing model for QuickBooks Online seems to be more expensive than our previous versions, but the added functionality more than makes up for the cost difference.

1. User-friendly interface and quick learning curve
2. Seamlessly integrates with various systems and adaptable to third-party applications
3. Generates comprehensive accounting reports
4. Offers a cost-effective solution
5. Accessible from multiple devices including phones, tablets, and computers (version-dependent)
6. Simplifies error identification and resolution
7. Streamlines customer information retrieval.

1. Insufficient industry and business-specific functionalities, including lot tracking, eCommerce, and barcode scanning capabilities.
2. Inadequate availability of essential reports beyond accounting-related ones.
3. Unstable system prone to crashes and instability issues.
4. Absence of direct professional support for assistance.
5. File-size problems and limitations on the number of transactions.
6. Restrictions on the number of users allowed.
7. Developed with a narrow focus on small businesses.
8. Data backup is not consistently performed, posing a risk of information loss.
9. Absence of invoice design tools.
10. Easy identification and correction of errors, making it susceptible to manipulation of financial records.