Gymcatch Reviews
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218 Reviews for UK Users
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for Free Trial
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Gymcatch is Great
Reviewed on 04/03/2022
I have found using Gym-catch to be easy and great support with video tutorials It is now allowing...
I have found using Gym-catch to be easy and great support with video tutorials It is now allowing me to grow my business in different avenues I am delighted I found Gym-catch
Pros
Gym-catch is helping me find new revenue streams clients are booking in advance and I am now able to sell my online videos through the app which has given me a bigger market
Cons
Clients don,t get Text reminders of sessions or if they are on a wait list I think this would be a good feature to add on
Alternatives Considered
LegitFitReasons for Choosing Gymcatch
Appointfix was pretty good but services were limited and it did not help me grow the businessSwitched From
GoldieReasons for Switching to Gymcatch
It was less expensive and I think I can do more with Gym-catch to help me grow the BusinessResponse from Gymcatch
Thank you very much for taking the time to write a review Desmond, it's very much appreciated!
Delighted to hear the software is allowing you to increase your market and that our support videos have been a such a great help!
Many thanks again,
Ollie
Director & Founder
- Industry: Sports
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Malton community sports center
Reviewed on 25/01/2024
Great value for money, fantastic support system when needed, best decision I`ve made moving on here.
Great value for money, fantastic support system when needed, best decision I`ve made moving on here.
Pros
Everything, from both customer side and mine as an administrator. Customer feedback has been amazing, particular around how easy the site is to navigate and make bookings. We have seen a massive uptake in bookings since moving over to Gymcatch
Cons
Nothing. Everything works perfectly, cant fault anything.
Response from Gymcatch
Many thinks for leaving a review Andy, really appreciated. Delighted to read proving easy to use and does everything you need!
Many thanks again,
Ollie
Director and Founder
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Tried this software for a couple of years
Reviewed on 05/12/2022
This software did not suit my business. Customers sighed a sigh of relief when I ditched it.
This software did not suit my business. Customers sighed a sigh of relief when I ditched it.
Pros
It was cheap. The support initially was useful. It allowed class swaps which at the time my existing software didn’t.
Cons
I swapped to different software after a few years as I got complaints on a weekly basis about gymcatch. I spent time with the team at gymcatch going through my account to see if there was a way to simplify, or if I’d made a mistake setting things up, but Gymcatch said I had everything set up the way it should be. It caused me constant weekly problems and was a time suck, and I realised I was losing new trade; new customers gave up trying to book with Gymcatch. In general, my customers disliked Gymcatch and moving software has been a great decision for the business. Within 3 months of leaving Gymcatch and moving to TeamUp, all the spaces in my classes are now filled, so taking the risk of a more expensive software has paid for itself several times over already. Unless you have a very small and simple business, I would suggest steering clear of Gymcatch. I think trying to save money with cheap software cost me money in the long term.
Response from Gymcatch
Thank you for taking the time to write a review Hazel, it is appreciated even though I'm sorry to read your experience wasn't what we'd expect. I'm disappointed we weren't able to resolve this for you.
Having reviewed what correspondence was raised (especially given timings), it looks as if the use of the Private Access facility (gating who can see sessions to book), was likely the issue and one that either through configuration or communication to you we could / should have resolved. I will further review the tickets with the team to ensure learnings are taken.
Please do feel free to email me directly should you wish to discuss further. We greatly value all feedback and would obviously love to see if we could be of any help in the future should your needs change.
Many thanks again,
Ollie
Director & Founder
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Gymcatch, my assistant
Reviewed on 27/11/2024
Gymcatch has helped my buissiness a lot! My pilates studio is basically a "one woman show" but with...
Gymcatch has helped my buissiness a lot! My pilates studio is basically a "one woman show" but with gymcatch I feel like I have an assistant.
Pros
It is simple, for both clients and admin, but also offerrs a lot of possibilities and variations in designing it for everything my buissines needs.
Cons
Sometimes it is slow as if there is a bug but there is none. That can be a bit confusing, still everything works. And it woul be better if messages could be larger an possibility of pasting a link would be great.
Response from Gymcatch
Hi Tea,
Thanks for taking the time to write a review, we really do appreciate it.
Fab to hear that the system has been simple for you and your customers to pick up and that the setting have given you the flexibility to adapt as your business needs have evolved. We'll certainly look to see where we can make improvements to our internal messaging feature in future!
Many thanks again,
The Gymcatch Team
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
GYM CATCH is a MUST for Group Fitness Instructors!
Reviewed on 15/09/2023
Amazing so far!
Amazing so far!
Pros
The ease of which myself and my clients are able to use the management portal and APP. Makes my job a great deal easier and I think it will be a great investment for my business.
Cons
I have nothing negative to say about the APP so far. I have been using it for approx 8 weeks.
Response from Gymcatch
Thank you very much for taking the time to write a review Louise, we really appreciate it!
Delighted to hear experience to date has all been positive! Please do reach out to us if there's anything further we can help with in the future.
Many thanks again,
Ollie
Director & Founder
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Excellent Fitness Studio app
Reviewed on 12/06/2024
Great experience with this app from conception of my business throughout its growth.
Great experience with this app from conception of my business throughout its growth.
Pros
Easy to set up with help from professional team. User friendly once up and running....
Cons
I didn't experience any particular cons but some of the set up features could be slightly improved
Response from Gymcatch
Thank you for writing us a review, Laurie, we truly appreciate you taking the time out to do so.
Fantastic to hear that you have found the system user friendly and our support team were a great help for you. We have released increased support for new business over the last 12-18 months (with more to come) but if you did have any specific feedback on this please do email us at [email protected].
Many thanks again,
The Gymcatch Team
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
GymCatch review
Reviewed on 30/09/2024
Fantastic, would highly recommend and most definitely use again in future.
Fantastic, would highly recommend and most definitely use again in future.
Pros
Easy to use and set up, great tech support. All my class-goers and clients found it straightforward and easy to use too. Takes the stress out of bookings, great with all the different bolt-on features too.
Cons
I don’t have any negative comments to say about the app.
Response from Gymcatch
Hi Kate,
Thank you for taking the time to leave us a review, we genuinely appreciate it.
Great to hear that the system has been easy to use for both yourself and your customers, as well as our support team being on hand to help with any issues.
Many thanks again,
The Gymcatch Team
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent booking system
Reviewed on 29/04/2024
Excellent I am really happy with the product and the price, it saves me so much time in my business.
Excellent I am really happy with the product and the price, it saves me so much time in my business.
Pros
I have found Gymcatch really useful for manage my yoga class bookings, relatively easy to use and if there is anything I have been unsure of the customer service team are exceptional (this is one of the best things about using gymcatch!) The price is excellent value. I highly recommend.
Cons
I have gymcatch embedded into my website but that doesn't always work great for booking on mobiles but I just send people booking on their phone straight to the gymcatch webpage (via a link on my website) and that seems to work fine.
Response from Gymcatch
Thank you very much for taking the time to leave us a review, we really do appreciate it.
Delighted to hear that Gymcatch has been serving you and your customers so well and that our support team have always been on hand when needed. Thank you for your feedback on the embedded web app, we will continue to make improvements to this over time.
Many thanks again for your review,
Ollie
Director & Founder
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for Free Trial
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Whats not to like about Gymcatch.
Reviewed on 12/08/2024
Excellent, the support team are brilliant.
Excellent, the support team are brilliant.
Pros
Saves me a massive amount of work, no more hanging around after class waiting for payments, no more tracking sessions and I get paid if people decide to not show up or cancel last minute. It also makes me look much more professional, no tooing and frooing with messages either.
Cons
I am really just learning with technology and sometimes struggled with some aspects but that was more down to me than the app.
Response from Gymcatch
Hi Sue,
Thank you so much for taking the time out to write a review, we really do appreciate it.
Delighted to hear that Gymcatch is saving you time and admin whilst simultaneously helping to boost your income. Great to hear that the support team have also been on hand to help when needed.
Many thanks again,
The Gymcatch Team
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Gymcatch review
Reviewed on 10/05/2024
Very positive - it’s given me time back to focus on my business
Very positive - it’s given me time back to focus on my business
Pros
All of it from the free trial to having online assistance when I couldn’t understand something - this has helped to take the burden of admin off me
Cons
The costs for add on features seems high compared to what it’s actually doing
Response from Gymcatch
Thank you for leaving us a review, Mandi.
It's great to hear that Gymcatch has given you that admin time back to focus on running and growing your business and that our support team have been there when needed.
Many thanks again,
Ollie
Director & Founder
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Excellent customer support
Reviewed on 28/02/2023
Gymcatch made running my classes so much easier as did not have to worry about bookings or payments...
Gymcatch made running my classes so much easier as did not have to worry about bookings or payments as clients could do it all themselves
Pros
I was offered a great starting deal for this software after switching over from a competitor so was able to access all the 'bolt ons' I needed for a very reasonable price. The customer service was very quick and helpful whenever I needed it and my customers said it was a very easy system to use
Cons
Once the offer period had expired some of the additional items that were handy to have but not essential made it a bit expensive. Also setting up the schedule was a bit fiddly to start but once done it was easier
Alternatives Considered
BookwhenReasons for Choosing Gymcatch
I was offered a great deal as a Clubbercise instructorSwitched From
BookwhenReasons for Switching to Gymcatch
PriceResponse from Gymcatch
Thank you very much for taking the time to write a review, Kelly, it is very much appreciated!
Fab to see that our customer support has been responsive and effective for you and that the system has been easy to use for you and your customers.
Many thanks again,
Ollie
Director & Founder
- Industry: Sports
- Company size: Self Employed
- Used Daily for Free Trial
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
My Gymcatch review
Reviewed on 15/09/2023
10
10
Pros
I like the fact i am on a free trial - very easy and quick to create a class and put it on a time table with all relevant information about the class - customer service has the bot for most commonly asked questions and also a person to speak directly to - very good.
Cons
I haven't found anything yet ! Its a great asset for me and I cant see me switching .
Response from Gymcatch
Thank you very much for taking the time to write a review, James, it is very much appreciated!
Great to hear that your free trial is going so well and our support services have been there for you as needed. Please do continue to reach out to us with any questions you may have.
Many thanks again,
Ollie
Director & Founder
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great software
Reviewed on 15/09/2023
It’s made the process of setting up our new business so easy with everything being in the same...
It’s made the process of setting up our new business so easy with everything being in the same place for bookings & payments & customer details.
Pros
We have loved using Gymcatch for our business, there service is second to none & answer any questions. The app is easy to use for our clients and can offer many options.
Cons
Just a few little things which would make it easier for us like discounts applying to memberships etc. but all things we can get around (with the help of gymcatch)
Response from Gymcatch
Thank you very much for taking the time to write a review Emma, we really appreciate it.
Delighted to hear all going well, and thank you too for the discount code feedback - it's on the enhancements list!
Many thanks again,
Ollie
Director & Founder
- Industry: Arts & Crafts
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Mckasey’s review
Reviewed on 04/06/2023
Being a user of this firm is great
Being a user of this firm is great
Pros
Being able to book my schedule in my own time and being able book online
Cons
real-time Updates aren’t as accurate as they make it seem
Response from Gymcatch
Hi W,
Thank you for taking the time to write a review - we really appreciate it!
Great to hear you've gone fully digital!
Updates pass through to database immediately then subject to users network/using product to the front end apps. If you're still experiencing any issues/delays or have any questions in relation please do get in touch with us on the live chat or via [email protected] and we'll gladly dig into those with you.
Many thanks again,
Ollie
Director & Founder
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Gymcatch helps get navigate Covid era and beyond!
Reviewed on 29/08/2021
Overall, Gymcatch has provided a more affordable option for our small nonprofit business to...
Overall, Gymcatch has provided a more affordable option for our small nonprofit business to streamline sign-up, payment and package purchasing which became necessary during Covid. I would never go back! There are so many other features such as scheduling. calendar etc...that helps us to communicate with our clients. I love it!
Pros
This software is fairly easy to navigate and there is online chat help and Q/A to quickly assist with getting things set up. It allows my participants to take control of their punch cards and memberships without having to rely on me to manage it for them with paper or other means.
Cons
I feel like the web interface is not real pretty and the font is so small. I would love for this to be my main web page but it is not impressive in how it looks/reads. The mobile version looks way better. I did have some clients that struggled getting used to it (they would accidentally pay for class with a credit card instead of their purchased package because it wasn't clear to them how to navigate to it or they weren't signing in.
Response from Gymcatch
Many thanks for taking the time to write a review. Very pleased to read the software has proved easy to use and cost effective.
Thank you too for the web feedback. I'm sorry you'd like to see that look differently. As it so happens there are some tweaks that will follow the mobile styling more coming. That said, it's genuinely not something we've had fed back previously. We'd gladly pick this up directly - the reviews are deliberately anonymised, so please do contact us via [email protected] if you'd like in relation, all feedback always welcome.
Many thanks,
Ollie
Director & Founder
Many thanks again,
Ollie
Director & Founder
- Industry: Leisure, Travel & Tourism
- Company size: Self Employed
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Couldn’t live without gymcatch now !!!
Reviewed on 27/09/2022
I don’t think I could work without gymcatch now ! My business is small but it has taken the worry...
I don’t think I could work without gymcatch now ! My business is small but it has taken the worry out of wether people will attend or not . The more classes I do the more necessary gymcatch is .
Pros
It’s easy for everyone to use . I have had very few issues and any queries I’ve had have been answered immediately and I am old and not great with software !!😂
Cons
Slight niggle …. I have to log on through business portal every time ! Unless I’ve got that wrong ???
Alternatives Considered
BookwhenReasons for Switching to Gymcatch
Special offer I thinkResponse from Gymcatch
Thank you very much for taking the time to write a review, Alida, we really appreciate it.
Delighted to hear that the system has proved easy to use for all.
Re your question around the Business Portal - there's a keep me logged in feature, as well as in mobile app features available, so if you've not found those please do get in touch with the support team and they'll gladly help on those as needed.
Many thanks again,
Ollie
Director & Founder
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A great booking system for my classes
Reviewed on 29/09/2021
Very good customer service and how they are always looking to improve, add and stay up to date with...
Very good customer service and how they are always looking to improve, add and stay up to date with their system to make it better for customers. Easy for clients to use and has the features I need.
Pros
The integration of Zoom so clients can book everything in one place. Memberships and passes to offer. Easy for clients to use.
Cons
You have to sometimes go forwards and back to find what you are looking for.
On demand I do not use and have to use a different way to get on demand videos to clients as this doesn't work for me on GymCatch as too complicated and not easy for clients to access. Sending YouTube links has been easier for me.
It would be good if there was a portal or easy access area for clients who are on a specific membership or want to purchase on demand, to access recorded content.
Response from Gymcatch
Thank you very much for taking the time to write a review Maryann. We really appreciate it and I'm delighted to learn how our feature set, and Zoom+Membership features have helped you bring everything in one place.
Thank you too for the on demand comments. Including within (or only within) a Membership is most definitely doable. If that's the point of question please do contact us directly (these reviews are deliberately part anonymised), and we'll gladly guide you through it if needed.
Many thanks again,
Ollie
Director & Founder
Director & Founder
- Industry: Leisure, Travel & Tourism
- Company size: Self Employed
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Brilliant entry level
Reviewed on 27/06/2022
Gymcatch is brilliant at what it does and is not expensive. Great value for money. I would...
Gymcatch is brilliant at what it does and is not expensive. Great value for money. I would recommend it to anyone. Easy to sign up and use and easy to cancel if you need to. Great for start-ups. Check it has all the functionality you need.
Pros
Gymcatch is an easy system to implement and use. Great for small gyms, studios and PTs. Customers soon got used to using the system and app. Gymcatch is excellent value for money with a great support team. Instant answers and advice via the online chat system.
Cons
In terms of managing our class bookings and payment Gymcatch is absolutely brilliant. Only moved away because we wanted more functionality, especially marketing and campaigns management within the same tool.
Response from Gymcatch
Thank you very much for taking the time to write a review, Kevin, it's very much appreciated.
Delighted to hear that the Gymcatch system performed for you and, indeed, that the support team were there as needed to.
Sorry we've not the outreach features available right now to keep you, but we're ever expanding the feature set so hope we'll be able to help again in the future!
Many thanks again,
Ollie
Director & Founder
- Industry: Professional Training & Coaching
- Company size: Self Employed
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Likes and dislikes
Reviewed on 27/08/2021
I’ve enjoyed the time with gym catch but it was hard to set up and I’ve spent a lot of time...
I’ve enjoyed the time with gym catch but it was hard to set up and I’ve spent a lot of time chatting to online help.
I haven’t added demand yet so I hope that’s easy.
Pros
Feels fun and modern
Like that it’s a growing company
The people are really helpful in the chat when you can’t work something out.
Cons
Calendar integration not great sends double one that’s cancelled so you calendar is a mess.
No name on booking in the calendar .
No reminder text sent to clients .
Not designed for 1-1 bookings PT.
Want to reach out for help in the evenings and weekends but gym Catch closes.
Vids on YouTube are fast and bit quick to follow.
Bit expensive as most people need all the add on’s to compete with other booking systems.
Would like more templates on offer.
Reasons for Switching to Gymcatch
You offered a trail testResponse from Gymcatch
Many thanks for taking the time to write a review Helena. We appreciate the feedback! I'm pleased that you've found the feature set wide and our team helpful.
Thank you for the calendar sync and PT feedback. We've certainly focused on group classes historically and we agree there's some enhancements to make for intelligent variable appointment scheduling and these will be going into development soon. Please do feel free to reach out directly if you'd like to learn more in relation ([email protected] or online chat as these reviews are deliberately anonymised). In terms of outside of office support, we do generally reply outside of office hours (and have weekend times for replies) but these are not live rather clear downs. We keep that under review and may amend hours in due course.
Many thanks again,
Ollie
Director and Founder
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great inexpensive booking system for a small business
Reviewed on 04/10/2022
Easy. Great service from the team. Always coming back promptly to a question or query.
Easy. Great service from the team. Always coming back promptly to a question or query.
Pros
It’s easy to use for both the business and the customer and it’s affordable.
Cons
The inability to communicate with customers via text
Response from Gymcatch
Thank you very much for taking the time to write a review, Gail, we really appreciate it.
Very pleased to hear the software is working so well and, indeed, to receive such an endorsement from someone with 25+ years in the industry .
Whilst we don't presently offer SMS features, please do contact the support team if you'd like to learn more about the in-app messaging features that are present.
Many thanks again,
Ollie
Director & Founder
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very easy to use & value for money
Reviewed on 27/08/2021
Pros
It's easy to use and create templates for class & appointments. It really is a inexpensive booking system that integrates well. The app is good too and my clients find it easy to to use as well.
Cons
The app is missing 1 feature that irritates me and that is the ability to add clients from my followers and deduct from their passes and the opposite. Cancel clients off and remind their passes. It can be diwn on the desk top version which means I have to get out my laptop or even go through their website on my phone.. but it's a minor inconvenience.
Response from Gymcatch
Thank you for taking the time to write a review Nicci, we really appreciate it. Thank you too for the in-app feature admin feedback. Always a trade-off with keeping the 'on-the-go' feature set streamlined but we will revisit that specific addition in the future.
Many thanks again,
Ollie
Director & Founder
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The best deal around
Reviewed on 29/09/2021
great!!
great!!
Pros
I really like using Gymcatch for my virtual yoga business. It's easy to use and has all the features I need to manage class scheduling, student packages, payment processing, attendance and more. One of the best features of Gymcatch is the customer service. The response is always fast and thorough. I am very happy with the software and the service.
Cons
Some of the navigation is a little clunky, but that's about the only thing I would like to see improved.
Response from Gymcatch
Thank you very much for taking the time to write a review Ruth. Very much appreciated and so please to read how we're helping you run your online business and that the feature set and customer support are what you need!
Should there be anything on the navigation you'd like us to look at (and not done so already - as we track all feedback), please do feel free to drop us a message, always very welcome!
Many thanks again,
Ollie
Director & Founder
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The best software for managing a fitness based business - PERIOD!
Reviewed on 19/02/2020
The product has been super simple to use and set up. You can set up packages to suit all the...
The product has been super simple to use and set up. You can set up packages to suit all the different payment options you would need for your business. I use it to manage the admin side of everything from taking payments to making bookings and handling cancellations. It's the backbone of my business now.
Pros
I have been using GymCatch to run my boot camp and personal training business. I wouldn't go elsewhere, its automated and handles everything for me so my clients just book in or cancel when they want. I just check the numbers when I am setting up and everything is handled for me and the money arrives in my account. Their support is second to none - the live chat facility is awesome and they truly believe in their product so much so that they will do whatever they can to make sure that the clients are happy. I REALLY recommend this product. Ben BootCampAtTulleys.com
Cons
The only thing I wasn't sure about with GymCatch was the fact that my clients cant add more people to an existing booking if they want to bring a friend for example.
Response from Gymcatch
Thank you for the review Ben! We really appreciate you taking the time and are truly delighted that Gymcatch has proved to be the right solution with you - we know you run a busy timetable, so fact this works for you and your clients means a lot.
Thanks too for the multibook feedback. As sure you're aware, they can add additional places at first booking but adding post that booking isn't presently supported - it's on the enhancements list though!
Many thanks again,
Ollie
Director & Founder
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy, affordable system
Reviewed on 07/12/2021
Wonderful! Superb support and totally reliable app
Wonderful! Superb support and totally reliable app
Pros
This software makes booking classes, and courses so easy. I love the ability it has to offer online classes too and the efficient way it sends out links to these sessions. Highly recommend it’s a fraction of the price of other apps
Cons
When I first signed up there was no membership feature, but that has since been added. Excellent service
Response from Gymcatch
Thank you very much for taking the time to write a review Joanna, we really appreciate it. Delighted to read the software has met your in-person and virtual needs.
Many thanks again,
Ollie
Director & Founder
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Zumba with Gisella - I Love Gymcatch!
Reviewed on 27/08/2021
Very efficient, easy and great communication when I have questions
Great customer service
Very efficient, easy and great communication when I have questions
Great customer service
Pros
Calendar, scheduling , waiting list , payment
Cons
I would like to be able to schedule opening for bookings for my 7:15pm classes on Mondays but I can’t because had to be exact times
So my other classes al open wed 8pm but with that one have to do it manually
Response from Gymcatch
Thank you for your review Gisella, we really appreciate you taking the time. Delighted to read you're using the system's capabilities too! Thank you for the booking opens feedback - we have amending that controller for more custom settings on the roadmap so expect that issue to drop away in due course!
Many thanks again,
Ollie
Director & Founder
