OpenTable Reviews

I personally like the ease of use that OpenTable gives to users. For people who are usually on the go this is something that anyone can get their hands on.

No much that I don't like about OpenTable. Only thing that would be interesting is showcasing their other features.

It’s easy to use and lots of restaurants are on it. Whenever I need to make a reservation, it’s the first place I check.

The only issue I’ve ever had is when trying to redeem dining rewards with a restaurant. Even though I booked a reservation with a restaurant that should have accepted my dining credit, they didn’t take it. However, OpenTable customer service handled the situation quickly and efficiently.

Our restaurant name The Dock is used by several other unrelated venues and Opentable users often book with my venue but think they are booking in Florida or Pennsylvania, etc. This is annoying and blocks tables we lose at the last minute.
I have requested that Opentable resolve this simple matter - ASK WHAT LOCATION
the dinner wants. Thank you

$7.50 per booking is expensive.. Customers call and complain to me directly when they book on line and then cancel with short notice and are ANGRY! when we charge what they supposively agreed to pay if they cancel. We lose business and or we make diners angry. The POLICY needs to be MORE OBVIOUS to the diner, they will pay if they CANCEL SHORT NOTICE>

I like that it's pretty easy to use however it's crashed on me a couple times while using

It crashes and I've had situations where I couldn't cancel something and go penalized for it.

When you find a restaurant on GoogleMap, you can see the book button and link to opentable, it's easy to make a request and reservation, save lots of time to have a booking. (Most of the restaurant still need to call to book)

It will be better if they can provide some discount to book on the app, like the fork application in Europe, so people will be willing to try on different types and new thing.

This website/app is the top choice for making reservations. It offers a smooth experience and makes it very easy to explore your options for destinations.

I had no problem what so ever with the app.

I love the ease of use both through the website and app and that you are able to earn points.

I dislike that sometimes there are discrepancies between OpenTable and the restaurant itself.

The ease of use and speed of booking a reservation.

It’s another app of many and not all restaurants use it.

I liked that I was able to book a table instead of driving and finding out there was a long wait!

The only downside, is that it’s not availiable in every town, or for every place to eat!

Easy to use and follow the app and website.

This is not always up to date but could be a restaurant not updating information

I liked that it was free for a while. It was essential when we had only 5 tables during covid mandatory outdoor dining.

You get used to having it, you customers get used to having it, and then the price seems exorbitant.

Marketing options, large customer reach, customer support

Mobile/iPad version of apps vs. webpage are missing some features and you will need to go onto a laptop or desktop to utilize.

For me, the best bit is being able to book something then easily change the booking. Plans can often change last minute and its always so hard to get through to restaurants during their open hours, and when you do, most times you cant hear! This takes that away and makes it easy to change or cancel with a few clicks. I also like receiving email confirmations/reminders

Weirdly, ive has situations where open table has said that there is no space/reservations available however when I call, I am able to get a booking.

I love the ease of making reservations. You can book in advance or find reservations same day depending on availability. It is easy to use and I love to utilize it for busy restaurants.

Not every restaurant is a member so sometimes there will be a place that does not utilize OpenTable and you have to make a reservation elsewhere.

It does generate leads and has many features regarding timing, merging tables, turning on and off dining areas.

It can get expensive. $250 per month for service, $1 (or more) for every diner booked from OpenTable

The application is very easy to use and gives instant awareness of what is available.

Nothing negative about Open Table. I wish all restaurants used it.

I like that I can just get onto my phone and make a reservation super easily.
I’ve never had an issue.

Like I mentioned before, I’ve never had any issues with this software.
It’s super helpful

I use it to reserve restaurant locations for business meetings. Super convenient from cell or computer and can share with the other team members in attendance

If you change a reservation, it sometimes takes a bit to get caught up and not send you reminders for that original date of the event

A new customer base appears! It allows the consumer to book restaurants from their app quite easily.

It does cost some money to bring those customers in.

What I like about OpenTable is that I can reserve a table, view places to eat, find cuisines, enjoy, and meet people. Also, to view the menus, specials, and promotions, and see OpenTable's rewards systems.

There is not much I dislike or hate on OpenTable so far but it's fine and nice so far. So far, so good for me when it comes to OpenTable.

I enjoy not having to call a restaurant when they are busy, or if they are not open yet, to book a table. I can see what open seats are available for me and my party and book with ease.

Some places have limits to the amount of seats you can reserve for, leading to me having to call the restaurant for larger parties. I also work in events so being able to book larger parties is necessary.

I like that it is easy to use and the staff are learning fast

Maybe the design . I would like to see more colors