JustCall

4.2 (213)
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All in one Business Communication Platform

Overall rating

4.2 /5
(213)
Value for Money
4.2/5
Features
4.1/5
Ease of Use
4.3/5
Customer Support
4.2/5

82%
recommended this app
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213 Reviews for UK Users

Aman
Aman
Overall rating
  • Industry: Chemicals
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

JustCall Review: A Comprehensive and User-Friendly Communication Platform

Reviewed on 03/03/2023

JustCall is a highly regarded communication platform that offers a comprehensive set of features...

JustCall is a highly regarded communication platform that offers a comprehensive set of features and functionalities for businesses. The platform has been praised for its user-friendly interface, efficient call management capabilities, seamless integration with other business tools, and exceptional customer support. While some users have reported occasional glitches or bugs and high pricing plans, these issues have not been experienced by all users and may depend on individual requirements and experiences. Overall, JustCall appears to be a reliable and efficient communication platform for businesses.

Pros

JustCall is a highly favored communication platform for businesses due to its user-friendly interface, advanced call management functionalities, seamless integration with various business tools, and exceptional customer support. These features have been highly appreciated by users and contribute to the popularity of the platform.

Cons

I have experienced occasional technical issues and malfunctions with JustCall, which can cause inconvenience during usage. Additionally, a few users have expressed concerns about the platform's pricing plans, which they find to be relatively expensive for small businesses. However, it should be noted that these issues are not universal and may vary based on individual user requirements and experiences.

Response from SaaS Labs

Hi Aman, It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going. We strive every day to make the lives of (sales/support teams) easier and it's encouraging to hear when we've been successful.

Thank you for taking the time to share this with us. It means a lot to our team.

You can follow our latest product updates here - https://justcall.io/updates/

Erinn
Overall rating
  • Industry: Accounting
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

JustCall overall good product

Reviewed on 19/07/2024

Pros

I like justcall because anyone on our team can login to the browser and see which team member is on the line and see who they are on the line with. We also utilize the fax feature which is convenient to have all on one login. We also use the texting feature a lot with our clients which makes it easier to communicate with certain clients and it is through the business number and anyone on our team can reply/ see the messages which is helpful. It also records the calls that way you or a coworker can go back and listen to conversation. It also links to HubSpot and tracks any communications which we also utilize and is convenient to have all communications in one spot. There are a few things I have asked on customer support normally answers fast if you have any issues and follow up always. We use this app Everday as our main source of communication besides emails. We also are able to schedule the lines to be ring only during our office hours which is also very convenient.

Cons

A few downsides to just call I think we have is not being able to transfer a call directly to a voicemail. This would be a nice feature for when someone is on the line already or just can't take the call at that moment instead of it ringing to their line. Another thing I think with the faxes is that it doesn't send you a confirmation of the fax once sent.

Lloyd
Overall rating
  • Industry: E-Learning
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

It's doing well enough, but I wouldn't say I'm excited about it.

Reviewed on 08/09/2023

It's been ok. We use it for our general sales call, customer support, as well as outreach...

It's been ok. We use it for our general sales call, customer support, as well as outreach campaigns.

Pros

Combination of both a general phone system, as well as outbound calling campaigns and predictive dialers. Justcall IQ also is very useful for sales training as well as call reviews.

Cons

Numerous users have connection issues. Audio cutting in/out during calls. Other similar services that require stable connections like zoom don't seem to have a problem when justcall does for some of our users. Support has been really slow lately... likely due to 10DLC, but it just means more downtime for me.

Response from SaaS Labs

Thanks for sharing your experience with us, Lloyd. We're glad to hear that JustCall AI has been useful for your sales training and call reviews.

We're sorry to hear about the connection issues some users are facing. We understand the impact it can have, and we're actively working to improve this. Apologies for any delays in our support – we're on it and appreciate your patience.

It's great to know you're utilizing JustCall for various aspects of your business. If you have any specific insights or if there's anything we can do to make your experience even better, feel free to reach out.

Cheers!

Clint
Overall rating
  • Industry: E-Learning
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Efficient and Reliable Communication Solution for Our Academy

Reviewed on 17/07/2024

Our overall experience with JustCall has been excellent. The platform is easy to use, highly...

Our overall experience with JustCall has been excellent. The platform is easy to use, highly effective, and reliable. It has streamlined our communication efforts, making it easier to keep parents and students informed and engaged. The customer support team has been fantastic, always available to assist with any questions or issues.

Pros

JustCall has significantly improved our communication processes. The SMS and mass texting features are particularly beneficial, allowing us to efficiently reach out to parents and students with important updates. The platform's user-friendly interface and excellent customer support are also standout features.

Cons

There is little to dislike about JustCall. However, it would be great to see more advanced message personalization features in future updates.

Iris Gerald
Overall rating
  • Industry: Telecommunications
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Just A Click

Reviewed on 21/06/2024

More confident to provide data and info to the customer and client.

More confident to provide data and info to the customer and client.

Pros

Friendly user tool, everything you need are in there, with Just A Click

Cons

The adjustment or rewinding call, lol (suggestion instead of circle, make it straight lol)

Nick
Overall rating
  • Industry: Publishing
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

JustCall May be Just What you Need

Reviewed on 16/07/2024

Pros

Plenty of features, all combined into a single platform.
Customer service is typically quick to respond, although can take a few hours in some days.
Features provided are usually not available in many other similar products and competitors, such as live monitoring for example, or bulk SMS.

Cons

High cost. Every call, text, whether incoming or outgoing, costs money and is counted towards your monthly bill with JustCall.
Use of features is not as easily accessible or understandable, mainly because of less demand in some features, but also because of the technology used to implement those features with your CRM. Such as individual CRM integrations rather than full and general integrations that cover everything through a single account.

tom
Overall rating
  • Industry: Retail
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Pricing structures no longer align with my business use, customer support has gone downhill

Reviewed on 21/05/2024

I have been using them since December 2017, then suddenly changed their pricing plan structures....

I have been using them since December 2017, then suddenly changed their pricing plan structures. They automatically placed me on a plan that is 271% higher cost than I had been on and think that that is acceptable and aligned to "market standards" to do this without my consent when they have a plan more closely matching the previous price I was paying. Thats a goodbye from me for 6 years as a loyal customer

Pros

I was never a high user of the platform but it worked as required including features such as hours of operation and ease to add additional numbers

Cons

Pricing structures don't work for my business use anymore and the customer support has significantly gotten worse to a point it is not viable to rely on them for my business anymore

Response from SaaS Labs

Thank you for sharing your feedback with us, Tom.

We sincerely regret that you feel this way. Regarding the pricing plan, we have been actively communicating the changes to our pricing structure since its introduction in August 2023. Notifications were sent via email well in advance of the migration, ensuring that all customers had ample opportunity to select the plan that best suits their needs. Please know that you still have the flexibility to adjust your plan according to your requirements.

We are also diligently addressing the concerns related to customer support and are committed to improving your experience with us.

Zeanna Alexis
Overall rating
  • Industry: Medical Practice
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Useful Easy Value for your money!

Reviewed on 16/07/2024

Perfect! It has been an enjoyable experience especially when I was just starting out

Perfect! It has been an enjoyable experience especially when I was just starting out

Pros

Its user friendly interface and that it tracks everything.

Cons

Maybe the SMS feature on the browser is a little slow so I use the dialer to send texts much faster

Kayla
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

JustCall is Helpful

Reviewed on 16/07/2024

Pros

I love the reports, integration with HubSpot, and call recording.

Cons

Cumbersome to use- especially call search options.

Terri
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

JustCall - Fantastic Organizational Communication Tool

Reviewed on 26/04/2024

Pros

Our organization captures all phone communication through JustCall's integration with our CRM. The integration allows me to call or text contacts directly from the CRM without typing in a number. This is a true timesaver!

Additionally, JustCall's reliability is impressive. Calls are clear and never dropped.

Cons

If JustCall could create, save, and share texting templates to send to contacts quickly, it would be near perfect!

Response from SaaS Labs

Thanks a bunch, Terri for these amazing words. It truly made our day!
Cheers!

Mike
Overall rating
  • Industry: Commercial Real Estate
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Nickles and Dimes

Reviewed on 24/04/2024

Meh. Switched to SMRTPhone which, for my purposes, is much more integrated and user friendly. It is...

Meh. Switched to SMRTPhone which, for my purposes, is much more integrated and user friendly. It is far more cost effective that Just Call. Sadly, the product was OK, but they really need to come up with other options for Solopreneurs. Say, a charge for ala cart integrations.

Pros

The system and phone app work well. Call quality was good.

Cons

Advertises that it integrates with various CRMs. That is only true at the second level of service which requires two users. As an individual user that was a waste of money, but I tried it until I found that to get FULL integration with my CRM (Podio), I had to upgrade once more to the third level and pay for multiple users. I cancelled. Service was OK, though not sure they really kept close track or understood all my questions. The las person I spoke to before cancelling, tried to argue with me about what I experienced. That was pretty pathetic.

Response from SaaS Labs

We are very sorry you had to go through these issues, Mike! Its definitely not the experience we hope to offer. Apologies!
We're glad you found a solution that works well for you with SMRTPhone. We wish you the best of luck in your endeavors.

Andres
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

JustCall Review

Reviewed on 16/07/2024

Pros

I like the bulkSMS text blasting feature and the auto dialer

Cons

From time to time, texts are not able to go out to certain numbers. It says "error unable to send SMS to landline" although it's a cellphone number

ana
Overall rating
  • Industry: Facilities Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

overall ok, but should be better

Reviewed on 02/05/2024

well its going ok, but sholud be better, for example our phone calls doesnt have the recording...

well its going ok, but sholud be better, for example our phone calls doesnt have the recording option and we are trying to contact them a week for that and no response, also the app in the phone the time and dates are wrong , and never update to the right time or right date, i think for the price i am paying should be worth work everyhting and the should contact us fast for the solution

Pros

just because its easy to understand how to use, its simple

Cons

no recording calls for me and dates and time no updated, showing up wrong

Response from SaaS Labs

Hi Ana,

Thank you for your review.
We are very sorry you had to go through this experience.
Our support team is notified and they will definitely get back to you with a solution soon.

Thanks for your patience.

Haleigh
Overall rating
  • Industry: Retail
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

We love JustCall

Reviewed on 17/07/2024

Pros

Yow easy it is to use! We are able to be in contact with our customers without any worry.

Cons

It can be laggy at times and refuse to respond.

Luis
Overall rating
  • Industry: Financial Services
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Solution

Reviewed on 22/03/2024

It has been a great experience. We are using it at all levels at the organization.

It has been a great experience. We are using it at all levels at the organization.

Pros

The easy of implementation and low cost structure of a starting organization.

Cons

I think there are too many functionalities available that I don't understand and can't grasp instinctively.

Danielle
Overall rating
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 1.0 /10

Exhausting and Tedious

Reviewed on 23/04/2024

The Just Call support team are very responsive but can never do anything to help. The service is...

The Just Call support team are very responsive but can never do anything to help. The service is totally not suited to compliance checking and makes my job almost impossible.

Pros

The quality of the call recording seems good.

Cons

Finding the calls needed for compliance is ridiculously hard - you can't remove 5 second calls from the list, only the client name appears on the call window but only the number appears in the dashboard. There is no option for configuration for the company's needs in an overview and reporting is only one simple report.

Response from SaaS Labs

Thank you for your honest feedback, Danielle. We understand your frustration regarding the challenges you're facing with compliance checks. While we're glad the call recording quality is good, the current search and reporting features clearly fall short of your needs.
We are working towards these issues and hope to deliver the best experience for our valued customers like you.

Brandy
Overall rating
  • Industry: Law Practice
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

JustCall Review

Reviewed on 23/05/2024

Pros

The ease in using JustCall for my team is great.

Cons

I do not like that I do not know how to complete full integrations with my CRM. I do not like that I am not provided with a user guide and can not have my questions answered quickly.

Response from SaaS Labs

Thank you for your honest review, Brandy. Appreciate it.

With regards to integration with CRMs (or any other resource assistance), our Help Center is loaded with all the info that you would need. Additionally, you can always reach out to our support team and we'd love to help you out.
Cheers!

Dan
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Love JustCall for quick setup and broad offering for SMB

Reviewed on 01/05/2024

Pros

Love JustCall for quick setup and broad offering for SMB

Cons

They have great reporting out of the box but not as many data points as a large scale contact center operation. A perfect amount for small contact centers.

Response from SaaS Labs

Thanks a ton, Dan!
Cheers!

Connor
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The Best Dialer

Reviewed on 01/04/2024

Pros

The sales dialer is extremely useful, we are able to dial about 40-50% more numbers and can effectively manage the leads we are calling as well.

Cons

A bit expensive but it makes up for how much we make using it. Its also kinda confusing when you first start using it.

Response from SaaS Labs

Thanks for the fantastic review, Connor! We're glad JustCall's sales dialer is helping you boost your productivity by 40-50% and streamline lead management.

We acknowledge the cost might seem like a hurdle, but it's fantastic to hear it pays off for your team! Cheers!

Kevin
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to use and very good product.

Reviewed on 31/08/2023

Pros

Easy to connect with customer for sales.

Cons

Customer service is not good. It's hard to get someone online and late on giving solution.

Response from SaaS Labs

Thanks for your kind words about our product, Kevin! We're thrilled to hear it's been easy for your sales connections.

We're sorry to hear about the challenges with our customer service. We value your feedback and are actively working on improving our response times to provide better support.

nicolas
Overall rating
  • Industry: Telecommunications
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 9.0 /10

Great tool

Reviewed on 17/07/2024

Pros

it helps a lot for me because i work with the latam market and I can use it to call to every country

Cons

i think there's nothing i don't like, they help when we have issues

Yoel
Overall rating
  • Industry: Publishing
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

AMAZING everything

Reviewed on 15/07/2024

Pros

EASY TO USE i like it a lot how is everything planned

Cons

sms campaigns a little easier to use would be good

Rod
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Its does the job

Reviewed on 15/08/2023

Pros

I like the bulk texting, I wish it was a bit easier to schedule stuff out for bulk also but it does the job.

Cons

It is slow, If I am sending text 20 at a time it can take 3 or 4 mins to do it and if one doesn't send it stops everything else after that

Response from SaaS Labs

Thanks for sharing your thoughts, Rod! Glad to hear you like the bulk texting feature.

We hear you on the scheduling aspect and acknowledge the speed issue. We're actively working to make it more efficient for you.

If you have more insights or suggestions, feel free to drop us a line. Appreciate your feedback!

Michael
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

My Honest Experience With JC

Reviewed on 21/07/2023

Pros

I love the ease of use, customer support and also templates. The system is easy to onboard and easier to develop with.

Cons

Subcategorizing of templates would be preferred. Rarely there are issues which prevent us from calling but usually corrected within 30 minutes.

Response from SaaS Labs

Hi Michael, It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going.

Glad you loved our onboarding and also the templates to be used in your customer interaction. We strive every day to make the lives of (sales/support teams) easier and it's encouraging to hear when we've been successful.

Thank you for taking the time to share this with us. It means a lot to our team.

Peter
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Good product

Reviewed on 12/09/2023

It was great but we had connectivity issues with our receptionist in the Phillipines. If it weren't...

It was great but we had connectivity issues with our receptionist in the Phillipines. If it weren't for that, we would continue using this program.

Pros

I liked how easy it was to set up. Everything was mostly self explanatory.

Cons

That there were connectivity issues and a few problems when we first started.

Response from SaaS Labs

Thank you for your honest feedback, Peter! Much appreciated. We value your feedback and we are working towards it. Thank you for your continued support. Cheers!