JustCall

4.2 (211)
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All in one Business Communication Platform

Overall rating

4.2 /5
(211)
Value for Money
4.3/5
Features
4.1/5
Ease of Use
4.3/5
Customer Support
4.2/5

82%
recommended this app
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211 Reviews for UK Users

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

It is a company that listens to the needs of its users

Reviewed on 17/07/2024

It is a good telephony solution, it comes with integration to different CRMs, making it easier to...

It is a good telephony solution, it comes with integration to different CRMs, making it easier to record information and maintain control over the number of contacts. You have the ability to listen to your calls and view data such as the number of calls per day

Pros

Whenever I need assistance with an error or bug within the platform, they try to resolve it in the best way possible.

It is easy to use, practical, and very intuitive

I have used their AI integration a few times since it is part of a more expensive plan, but it offers several advantages and conveniences for call summaries and note-taking, as well as various interesting data points.

Cons

The support team is from another country, and it is only possible to communicate with them in English. Despite this, communication is often complicated because none of them are native English speakers, so I sometimes feel that they don't understand what I mean or that they respond with things unrelated to my request

Stefano
Overall rating
  • Industry: Retail
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent solution and excellent customer support

Reviewed on 26/07/2023

I had numerous interactions with their customer support and I find it simply excellent. I had cases...

I had numerous interactions with their customer support and I find it simply excellent. I had cases of them working with their developers to fix an issue we were experiencing with an integration. I also had them actually release an integration few weeks after I asked (our ATS). Lastly, they keep regularly and proactively updating about other things I asked. Their customer support is simply excellent, responsive and reliable.

Pros

Justcall integrates incredibly well with a large amount of other Saas. Their ability to thread Callcs, voicemail, SMS in a single conversation within several different CRMs is something that (incredibly?) remains something very unique. Most other solutions do voice but not texts and if they do texts it is only through their own dialer but info doesn't flow to the core Saas that originate the communication. With Justcall we have the ability to see all conversation regaridng of medium in a single place, be it a candidate conversation in our ATS or a support interaction in our CRM/ticketing system. It works and it work well.

Cons

They seem to be moving to new plans that include unlimited calls but for our user case that is not the best. I have relatively many users for a relatively low traffic so I prefer to keep paying phone traffic separately. Not an issue for us as we remain in the old plan, but something to assess. Most other solutions in the market beside Twilio will likely also have an unlimited calls options by the way.

Lloyd
Overall rating
  • Industry: E-Learning
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

It's doing well enough, but I wouldn't say I'm excited about it.

Reviewed on 08/09/2023

It's been ok. We use it for our general sales call, customer support, as well as outreach...

It's been ok. We use it for our general sales call, customer support, as well as outreach campaigns.

Pros

Combination of both a general phone system, as well as outbound calling campaigns and predictive dialers. Justcall IQ also is very useful for sales training as well as call reviews.

Cons

Numerous users have connection issues. Audio cutting in/out during calls. Other similar services that require stable connections like zoom don't seem to have a problem when justcall does for some of our users. Support has been really slow lately... likely due to 10DLC, but it just means more downtime for me.

Response from SaaS Labs

Thanks for sharing your experience with us, Lloyd. We're glad to hear that JustCall AI has been useful for your sales training and call reviews.

We're sorry to hear about the connection issues some users are facing. We understand the impact it can have, and we're actively working to improve this. Apologies for any delays in our support – we're on it and appreciate your patience.

It's great to know you're utilizing JustCall for various aspects of your business. If you have any specific insights or if there's anything we can do to make your experience even better, feel free to reach out.

Cheers!

Erinn
Overall rating
  • Industry: Accounting
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

JustCall overall good product

Reviewed on 19/07/2024

Pros

I like justcall because anyone on our team can login to the browser and see which team member is on the line and see who they are on the line with. We also utilize the fax feature which is convenient to have all on one login. We also use the texting feature a lot with our clients which makes it easier to communicate with certain clients and it is through the business number and anyone on our team can reply/ see the messages which is helpful. It also records the calls that way you or a coworker can go back and listen to conversation. It also links to HubSpot and tracks any communications which we also utilize and is convenient to have all communications in one spot. There are a few things I have asked on customer support normally answers fast if you have any issues and follow up always. We use this app Everday as our main source of communication besides emails. We also are able to schedule the lines to be ring only during our office hours which is also very convenient.

Cons

A few downsides to just call I think we have is not being able to transfer a call directly to a voicemail. This would be a nice feature for when someone is on the line already or just can't take the call at that moment instead of it ringing to their line. Another thing I think with the faxes is that it doesn't send you a confirmation of the fax once sent.

David
Overall rating
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Integrates well with most CRMs

Reviewed on 11/08/2019

We use AgileCRM and although they integrate with Twilio, there's no mobile option, and I'm on the...

We use AgileCRM and although they integrate with Twilio, there's no mobile option, and I'm on the go a lot. We needed to be able to answer at the desk and on the go at the same time. By not using the telephony features in Agile, we are able to go with their cheapest plain, which saves money. JC integrates pretty will, although there's no way to do automated sms campaigns from Agile via JC. The integration allows us to look at the customer history which also displays emails, notes, deals and anything else we want. We used to have to search many places to see conversations, but now we can just look at the history in Agile since it includes phone calls and texts.

Pros

JC is very versatile in that it offers the ability to make calls from an app, cell phone or desktop. This allows us to quickly switch from one platform to another. It also integrates pretty will with our CRM which means we can see call and texting information along with other client history.

Cons

The call quality is subpar, but acceptable, especially from the app. They say that my internet is too slow, but I never had these issues with my previous provider. However, I've found a way around this, and that is to forward to a Google Voice number rather than ring the app. This way, it isn't using my LTE signal. Luckily, the main people answering calls are stationary and on strong wifi, so it's not a huge problem for me as the owner. However, we still have random glitches where we'll answer and no one is there or we try to answer and it doesn't work. But this only happens maybe once per week, so again, not a huge deal. We put up with these things because there isn't a good alternative if we want to continue. integrating the phone with out CRM.

David
Overall rating
  • Industry: Airlines/Aviation
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Tight integration with Copper and Zapier

Reviewed on 26/07/2019

We rely 100% on JustCall now. We had used Aircall previously and in another life, we used Skype....

We rely 100% on JustCall now. We had used Aircall previously and in another life, we used Skype. JustCall is the most complete solution for our tech stack and setup. Their support team is a key to ongoing satisfaction and prices are reasonable given the functionality provided.

Pros

We selected JustCall because of its native integration with Copper CRM.
We have found that also integrates easily with Zapier and the team does have a range of other native integrations that are useful.

Since using JustCall we have found the Support team to be very responsive, available and effective in their support. The Support is 10/10.

What we also like is that JustCall is always releasing new features. Not all of them are applicable to our use case but it shows that the team is proactive and on the ball.

Cons

We implemented JustCall early on and at the time it was a bit buggy which was frustrating. However the Support response was very fast and attentive and the team would work out practical solutions. We find the app very stable now.

Alternatives Considered

Aircall and RingEX

Reasons for Choosing JustCall

JustCall has better integration with Copper CRM

Switched From

Aircall and RingEX
Joseph
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Best Customer Service Out There

Reviewed on 01/07/2022

Good but not great on product. Great every time on customer service.

Good but not great on product. Great every time on customer service.

Pros

Software is fairly easy to use, but I went with these guys for customer service. Period. They respond so quickly, no matter how small the problem. I love that and need that with my team.

Cons

The interface is a little clunky (like the IVR), and we have had some glitches here and there. It would also be very nice for administrators to be able to edit their user's settings.

Alternatives Considered

CloudTalk

Reasons for Choosing JustCall

We used Aircall and it was a bit expensive and seriously bad with customer support. Making me do login to a separate support site to submit and track tickets? Really?!

Switched From

Aircall

Reasons for Switching to JustCall

They were unresponsive. I liked their product but their team was not on the ball with communication. If you can't email me back when I'm trying to buy your product then what the heck do you want me to expect of the service!

Response from SaaS Labs

Hai Joseph, Thank you so much for sharing your JustCall experience. Our support teams are always striving to ensure a seamless experience for your business. Regarding the technical glitches you can contact our support team anytime they will be ready to help you out! Also, next time whenever you face any glitches please feel free to write us at [email protected] for our product team to look into it!

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Changes the way you sell and manage

Reviewed on 15/05/2019

The customer service team are fabulous and flexible. They are consistently updating the software...

The customer service team are fabulous and flexible. They are consistently updating the software and understand each client will have slightly different needs.
I have watched JustCall change the way salespeople work, for the better!

Pros

It visually integrates well with our CRM
Easy to use in the CRM set up
Being able to review calls, and see the call & SMS activities makes it easy to train staff as well as ensure the tasks are being completed. This also means we can review a conversation making our next call a more productive one.

Cons

I just which the Premium package was more cost effective for teams and there was an SMS template functionality

Alternatives Considered

Aircall, Toky and Kixie PowerCall

Reasons for Switching to JustCall

A far better in-depth integration with Pipedrive than all the others and the staff are willing to listen to feedback and continue to grow the software.

Response from SaaS Labs

Thank you so much for sharing your kind words and review.

We do have SMS Template functionality. You can save text messages as templates and use them to reply quickly. Here is more information: https://justcall.io/updates/manage-saved-replies/

Hope this helps.

Kathleen
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Good function with great customer service

Reviewed on 29/09/2022

Pros

Customer service is very responsive and accepts suggestions

Cons

The system is still a bit clunky and could use better integration

Alternatives Considered

Kixie PowerCall

Reasons for Choosing JustCall

Needed a reliable way to handle stop messages

Switched From

CallRail and CallTrackingMetrics

Reasons for Switching to JustCall

Price

Response from SaaS Labs

Hi Kathleen, Thank you for taking the time to leave us a review. We appreciate your feedback and are pleased to hear that you're enjoying our product.

With respect to the feedback, could you kindly explain this in detail over a mail?

Please share details about the issue at [email protected] and we'll get back to you at the earliest.

Alexander
Alexander
Overall rating
  • Industry: E-Learning
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

JustCall Integrates well with our CRM/Hubspot but spotty call quality.

Reviewed on 22/03/2022

I would say that it is mixed. We haven't found a system we liked better yet.

I would say that it is mixed. We haven't found a system we liked better yet.

Pros

I like how well JustCall integrates with our CRM which is Hubspot. It tracks every call, records, each call, and records each text to a contact. That makes sales training super easy.

Cons

I have had some problems with the call quality.

Alternatives Considered

Dialpad

Response from SaaS Labs

Hello Alexander,
Thanks for taking the time to review our product. We are glad that you like the JustCall+Hubspot integration.
It is so unfortunate that you had problems with call quality which will soon be forwarded as a complaint to the product team.
In the meantime, if you face the issue again please raise a ticket here at [email protected] (or) contact our customer support.
we will be there to help you throughout the journey.

Hamlet
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

We tested 12 companies. JustCall won our business.

Reviewed on 26/10/2022

We tested Google Voice, DialPad, Wix Phone, Ooma, GrassHopper, FreshDesk, Nextiva, Verizon OneTalk,...

We tested Google Voice, DialPad, Wix Phone, Ooma, GrassHopper, FreshDesk, Nextiva, Verizon OneTalk, Zoom, RingCentral, Kixie, and JustCall. It was the most feature-rich service. JustCall won us over because of all their features. Their customer service has been fantastic. I'm very happy overall with the service.

Pros

We LOVE the SMS after business hours auto-responder feature, the SMS scheduled send feature, and the SMS saved replies feature. This saves us so much time, you have no idea. I also like that their SMS is formatted (so it honors line breaks). Also like that you can do MMS photos and video (except in group messages). Custom music on hold is also very very cool. Their customer service is also fantastic and they actually follow up with you on bug reports, questions, suggestions, etc. They also even added a few features for us on request (i.e. sync phone contacts on the iOS app).

Cons

the cost is a little more than the competitors, but the service is worth it, we felt. The group SMS lacks MMS capability. The call quality is not HD.

Reasons for Switching to JustCall

All the others were lacking at least one of the main features we were looking for, namely SMS saved replies, MMS, SMS out-of-biz-hours auto-reply. JustCall having SMS schedule send was a thrilling bonus that we weren't even expecting.

Response from SaaS Labs

Hi Hamlet!
It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going. We strive every day to make the lives of (sales/support teams) easier and it's encouraging to hear when we've been successful.

Thank you for taking the time to share this with us. It means a lot to our team.

You can follow our latest product updates here - https://justcall.io/updates/

Devin
Overall rating
  • Industry: Financial Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Affordable, functional option

Reviewed on 31/07/2019

Very solid. We have high call volume and a lot of leads. It does what's needed.

Very solid. We have high call volume and a lot of leads. It does what's needed.

Pros

I really like the support, price and product. The combination is great. It's not as expensive as other option and does the job. Support works with you and is very prompt and effective.

Cons

Some of the reporting could be a little easier and show everyone but overall it works fine. For instance, I wish some views had more of a breakdown. That's about it.

Alternatives Considered

Talkdesk

Reasons for Choosing JustCall

I thought Toky was solid for the price but we needed something more robust with more responsive support. I haven't used Toky since Feb, so maybe they've changed their product now. They were one of the cheaper options which was good for us at an early stage.

Switched From

Toky

Reasons for Switching to JustCall

price and functionality. Met our needs.
Alex
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Perfect Cloudbased Call Center

Reviewed on 13/08/2019

Fully self service and easy to setup. Better call quality then its competitors.

Fully self service and easy to setup. Better call quality then its competitors.

Pros

Good call quality and modern UI/Dashboard

Cons

The CTC Google Chrome plugin can be a little buggy sometimes.

Alternatives Considered

Aircall

Reasons for Choosing JustCall

Call quality and customer service was sub par with Toky

Switched From

Toky

Reasons for Switching to JustCall

Aircall had a minim 3 user license count.

Response from SaaS Labs

Hey Alex, thank you so much for your kind note. We're happy to hear how JustCall has turned out to be helpful for your team. Regarding the bug, You can always raise a ticket here at [email protected] (or) contact our customer support. We'll be there to help you out!

Jennifer
Overall rating
  • Industry: Computer Software
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

JustCall Review

Reviewed on 26/07/2023

Working with the folks at JustCall has been really positive. Their customer care team are extremely...

Working with the folks at JustCall has been really positive. Their customer care team are extremely responsive and you don't find yourself hanging around on chats - they get back to you really quickly. I also like how positive the experience has been working their product team. We had a integration we wanted to another sales tool we were using and their team went out of their way to see if there was a work around and built out a solution over the weekend.

Pros

JustCall is easy to make calls with. You have the choice of the dialler on your browser, app or via a desk phone. It also works out from a number what the dialling code should be which when you have alot of calls to make is great for speed and ease of use. The voicemail drop is a nice feature - not the most intuitive feature to use and took a bit of reading to get set up but works nicely.

Cons

Some of the layouts and functionality feel a bit clunky and hard to read. There have been some improvements recently but feels a bit old fashioned. I really struggle getting the data I need from the analytics page it would be better to have a stronger managed package to CRMS to be able to read that data straight in those systems

Alternatives Considered

Zoom Phone
Harrison
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Use Justcall daily, it's a robust solution

Reviewed on 07/05/2019

Pros

It does the job with minimal fuss. We've had the odd glitch or unassigned phone line but generally speaking given the volume of calls we make it works fine.
It's extremely reliable when used in the chrome plugin, and integrates near-flawlessly with our CRM of choice, Pipedrive.
I can't speak to the cost, but our team is happy and management seems content at the cost per call.

Cons

Call Quality was a frequent issue on their end throughout the early usage. We frequently had complaints and their support team was pretty professional, didn't forget about us and eventually helped resolve the problem in the backend. It seemed to be the kind of issue that arose simply because we were the first users pushing particular niche, remote locations so there was some fixing to do but they got the job done after a couple of weeks of minor frustration.

Response from SaaS Labs

Hey Harrison,

Thank you so much for the review & kind words. Glad that your team & you are finding JustCall useful.

Regarding call quality, I totally understand how frustrating it can be when connection is not clear. And, as call quality is a function of numerous factors ranging from router, bandwidth consistency, audio device settings and so on, we try to be proactive with helping our users to adopt the best practices around using VoIP.

We recently released our support for Opus Codec that has enabled JustCall to handle calls even at very internet speed or shaky bandwidth availability. We are also adding some data-driven automated insights and actions to alert users about their local device environment that may be degrading the call quality. So, a lot of work going on around continuously improving customer experience at JustCall.

Thanks again.

Gaurav Sharma
CEO, JustCall.io

Luis Rene
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

JustCall helps scale your business

Reviewed on 20/03/2024

IT's decent, we can stand the hiccups for the advantages the overall system brings. JustCall...

IT's decent, we can stand the hiccups for the advantages the overall system brings. JustCall Customer Service and support is exceptional. Live chat, follow ups and sometimes even phone call to discuss in detail has been a factor for us to remain with JC. Other companies didn't provide live support across 3 continents and JC assist us 24/7.

Pros

JustCall allowed us to grow into other countries while maintaining a centralised control of the numbers, billing, recordings, training while syncing all our contacts from our CRM across 3 countries into our call centers for our customer success team. If we didn't have this tool, it would be a massive headache to have local numbers, coordinate people with onboarding/offboarding who join or left the company, etc.

Cons

Sometimes the quality of the calls drops and there's a lag. 2 out of 10 calls we have an issue with.

Nimisha
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Customer Support, Loaded with Features

Reviewed on 18/12/2019

Our experience has been absolutely brilliant. The speed at which they release new features and...

Our experience has been absolutely brilliant. The speed at which they release new features and improvements is unbelievable.

Pros

We use JustCall for handling patient phone calls. So, we really find the call distribution, IVR and voicemail feature useful.

The most impressive thing about JustCall is their quick customer support response. We get our queries answered in minutes and they are always ready to walk the extra mile for you if required.

Cons

Nothing as of now. If there is any problem, customer support takes care of that.

Response from SaaS Labs

Hi Nimisha, Thank you for sharing your feedback with us :) So happy to learn how JustCall features are able to make an impact on your business. Our support team is always striving to create a seamless experience for customers like you. If you don't want to miss out on the latest features and upgrades in the system, please feel free to explore our updates section: https://justcall.io/updates/

Aaron
Overall rating
  • Industry: Information Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Gotta love them but at a distance

Reviewed on 23/03/2024

Average experience and have wanted to leave but can't find a platform that offers what it has. It's...

Average experience and have wanted to leave but can't find a platform that offers what it has. It's have the best but 3 different platforms or settle with Justcall which has it all but is an average product with bugs I have to deal with on a DAILY basis.

Pros

I love the fact they have everything I am looking for in a call and SMS platform.

Cons

There are so many bugs and spam issues. They have quick support but it's challenging to work with their support team because you'll be talking to one person and then hours later they get off their shift and you're explaining the issue to someone else. I currently have a support ticket 4 days old with 5 different support reps who still don't understand my initial issue (even though it's in the chat thread).

Jd
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Not the Service You are Looking for

Reviewed on 15/02/2023

Pros

Was excited to do a free trial and integrate with Pipedrive. They have a integration built in the marketplace of pipedrive and felt like it was going to be a great solution for our communication needs

Cons

Support is terrible. Once you sign up for say a free trial, You have to verify email.....ok, Then you get 3 questions to answer via email. Answered those. Then the account needs to be reviewed by them before you can access. I am actually still waiting. Asked questions on the web chat.....no response. Sent Emails to the support email listed several times.....no response. So an absolute waste of my time. We are not talking hours, we are talking days. So with that said, I am still on a trial I cannot access. Also you cannot use Gmail or icloud email addresses when signing up. Absolutely absurd

Response from SaaS Labs

Hi JD, I regret that you had to wait for your Account verification. I understand how frustrating it must have been for you. This isn't the quality of service we aim to provide. I believe there should have been a miscommunication we have no intention to keep you waiting and our support team ensures that no user/customer is left behind.

Please note that I've escalated the issue with available details to our Senior Customer Support Manager, but I would require your email as we have no details to look into.

We're looking to resolve this issue to your satisfaction at the earliest.

Sonja
Overall rating
  • Industry: Food Production
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

JustCall Review

Reviewed on 24/02/2021

In my position, I am using JustCall to broadcast texts, send out individual text and answer/make...

In my position, I am using JustCall to broadcast texts, send out individual text and answer/make phone calls. I would like for there to be more compatibility with other software so I am not needing to make CSV files every time I schedule a bulk text out. Overall, JustCall really helps connect with our customers.

Pros

I like how many things you can do on justcall. The range of options is great within one software platform.

Cons

It is SO glitchy. I have issues with incoming/outgoing calls all the time. I use the app on my phone and also on the computer, but either way customers tell me I sound spotty on the phone (noise goes in and out) when I am connected to wifi. I have to disconnect from my wifi and use my data in order for the calls to sound clear (no matter what wifi I am connected to). If you have more than one tab of JustCall open on your computer.... good luck to you.

Response from SaaS Labs

We're sorry to hear that you were not satisfied with your experience Sonja! Please reach out to [email protected] and someone from our team will be sure to resolve any troubles promptly. In the meantime, thank you for your candid feedback. We'll definitely take your thoughts into consideration as we continue to make our product the best solution possible.

Michael
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

My Honest Experience With JC

Reviewed on 21/07/2023

Pros

I love the ease of use, customer support and also templates. The system is easy to onboard and easier to develop with.

Cons

Subcategorizing of templates would be preferred. Rarely there are issues which prevent us from calling but usually corrected within 30 minutes.

Response from SaaS Labs

Hi Michael, It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going.

Glad you loved our onboarding and also the templates to be used in your customer interaction. We strive every day to make the lives of (sales/support teams) easier and it's encouraging to hear when we've been successful.

Thank you for taking the time to share this with us. It means a lot to our team.

Verified Reviewer
Overall rating
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Good call system

Reviewed on 09/05/2019

Mostly it's good, but the problem with dropped calls and reception is frustrating.

Mostly it's good, but the problem with dropped calls and reception is frustrating.

Pros

I really like being able to just click a button and be able to call someone without dialing manually, but it's good that it has both options.

Cons

Sometimes the software drops calls or has very bad reception.

Response from SaaS Labs

Thank you so much for sharing your feedback & review.

Regarding call quality, as it is a function of numerous factors ranging from bandwidth availability, bandwidth consistency, microphone settings, local device environment & so on, it will be great if you can report some phone calls from the call logs section so that we can pull out the carrier level and device level insights and figure out the root cause. Usually high jitter, low mos and incorrect microphone settings are the 3 main reasons that are responsible for degrading call quality in any VoIP solution.

Just two days back we started providing support for Opus codec which ensures better call quality even at lower speeds. I'm sure you will notice an improvement in your call quality going forward. Also, we recommend using our desktop apps and if you are using headphones, they should USB ones and not Bluetooth.

Thanks again.

Gaurav Sharma
CEO, JustCall

Casey
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Does the job well enough

Reviewed on 29/07/2019

I found communication with customer service challenging at times. Sometimes they'd make requested...

I found communication with customer service challenging at times. Sometimes they'd make requested changes and not inform us when they went live. We'd find out something had changed through callers or staff commenting on it.

Pros

- Integrates with our CRM software for admissions
- Easy to use interface for both desktop and mobile

Cons

- Has fewer features than other VoIP systems we've used before or have in place for other phone lines

Alternatives Considered

RingEX

Switched From

RingEX

Reasons for Switching to JustCall

Cost.
Mark
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Thank you

Reviewed on 27/07/2023

Pros

Easy to use like the app feature to where we can attach documents as needed

Cons

none that I can not complain at the moment

Response from SaaS Labs

Hi Mark, It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going.

We strive every day to make the lives of (sales/support teams) easier and it's encouraging to hear when we've been successful.

Thank you for taking the time to share this with us. It means a lot to our team.

Kevin
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to use and very good product.

Reviewed on 31/08/2023

Pros

Easy to connect with customer for sales.

Cons

Customer service is not good. It's hard to get someone online and late on giving solution.

Response from SaaS Labs

Thanks for your kind words about our product, Kevin! We're thrilled to hear it's been easy for your sales connections.

We're sorry to hear about the challenges with our customer service. We value your feedback and are actively working on improving our response times to provide better support.