Yokoy Reviews
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42 Reviews for UK Users
- Industry: Biotechnology
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Great product, bad support
Reviewed on 18/04/2024
Pros
Having worked with several other tools in the past, Yokoy is so far the only solution that makes expense management rather easy. Frequent travellers can easily upload things during a trip, organize expenses nicely and don't loose time with manual input. As a company, we really like the credit card feed, which helps to make sure that all receipts have been added. Generally, it an easy to use solution.
Cons
As a small business (22 active Yokoy users), we have the impression that we get literally ignored by customer support. We have a major issue since several months (credit card feed not working for UBS cards), and nobody from support ever replied to the issue. Every time we follow up, we get a note that someone will follow-up with us shortly, but nothing happens. This is rather frustrating!
Implementation was not up to our expectations. Yokoy doesn't allow a "self implementation" so you need to go through one of their partners. We have been assigned a near-shore partner (this was not mentioned during the sales process), but paid consulting prices like it was a local Swiss partner. The quality was acceptable but many things could have been done by ourselves and we left with the feeling that we paid a lot of money for limited value.
Response from Yokoy Group
Dear Customer,
We sincerely apologise for the frustration and inconvenience you've encountered regarding the credit card feed issue and the implementation process.
If you are open to sharing your details with us, we would be happy to arrange a direct conversation with our Head of Customer Care to ensure that the issue with the credit card feed gets addressed. Your feedback is invaluable to us as we continuously strive to improve our services and support.
Additionally, we deeply regret any confusion or dissatisfaction regarding the implementation process. We understand the importance of clarity and transparency, especially when it comes to partnering with our clients. Again, if you are happy to share your details with us, we will review our communication and processes in this instance.
Thank you for choosing Yokoy, and for giving us the opportunity to restoring your trust.
Best Regards,
Yokoy Team
- Industry: Computer Software
- Company size: 201–500 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Yokoy is a great tool for companies to track employee expenses
Reviewed on 07/12/2023
Overall positive experience, never experienced any bugs or problems
Overall positive experience, never experienced any bugs or problems
Pros
- Ease of use
- Auto reading of receipts
- Simple to navigate UI
Cons
- Mobile app looks a bit dated
- Analytics dashboard could use some nicer graphs
- Industry: Computer Software
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Good product but requires improvements
Reviewed on 15/11/2023
I like the tool, UI is friendly, API is easy to use but has missing some command to help manage...
I like the tool, UI is friendly, API is easy to use but has missing some command to help manage better the user status. We constantly need support from yokoy with some user accounts that have issues with expenses with wrong status, or account blocked and user cannot login (new user or not)
Pros
Yokoy is very easy to understand and to setup. There are some improvements that are important to do so the tool run smoothly.
Cons
Reporting needs improvements as noted before. and user management is very difficult to manage as there we had issues with accounts that are active with same email address per example.
Response from Yokoy Group
Hi Vanessa,
Thank you for your review and the feedback. We are currently working on expanding the capabilities of our API and will release the option to get transactions as well as account information via the API soon.
Thank you,
Yokoy
- Industry: Research
- Company size: 201–500 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Overall a good experience!
Reviewed on 29/08/2024
Pros
It is simple to use. Especially with pictures of receipts.
Cons
I have been using it for two years. So fare there are no Cons.
- Industry: Food & Beverages
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Clear recommendation
Reviewed on 07/11/2023
Yokoy simplified a lot our internal processes of expense management and supplier invoices.
Yokoy simplified a lot our internal processes of expense management and supplier invoices.
Pros
Easy handling of expenses and supplier invoices
Cons
Some hurdles to fully integrate Datev which still is the leading system for our tax advisor
Response from Yokoy Group
Hi Wolfgang,
We appreciate the kind words! We are thrilled to hear that your processes have been simplified. This is Yokoy's goal, we're so glad to hear it’s serving its purpose and helping your business be more efficient.
Best,
Yokoy
- Industry: Financial Services
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Okay application - still room for improvement
Reviewed on 08/01/2024
It's an easy tool to use and the main features are working perfectly, however, there are some...
It's an easy tool to use and the main features are working perfectly, however, there are some technical issues occurring from time to time.
Pros
It's an easy tool to use and the main features are working perfectly, however, there are some technical issues occurring from time to time.
Cons
Customer service is rather poor. I am currently waiting for a response and it has been weeks :/
Response from Yokoy Group
Dear Gabrijela,
We appreciate your honest feedback to help us continue to improve and grow. Specifically to your feedback on Customer Care - we understand from our Care team that your question has now been resolved and apologise for the delays experienced. If you still need assistance please respond to this email and we will be sure to find a timely solution.
Kind regards,
Team Yokoy
- Industry: Apparel & Fashion
- Company size: 5,001–10,000 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
First time caller
Reviewed on 08/11/2023
Pros
How easy it is to use on mobile. Quick and easy way to "store" receipts and upload expenses.
Cons
Web version is not as intuitive as the mobile version.
Response from Yokoy Group
Hi Mikko,
We are happy to hear your positive experience! We will definitely be trying to match your experience on web and mobile in the future.
Best,
Yokoy
- Industry: Financial Services
- Company size: 51–200 Employees
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Expense claiming made simple
Reviewed on 08/04/2024
Pros
I like how easy it is to claim expenses back. Especially, the feature to upload a receipt and Yokoy pre-fills all the fields. This is a real time saver.
Cons
If I had to nit-pick, I would say the receipt import is not perfect when dealing with different currencies. I review the imported data before submitting anyway so is not a biggie.
- Industry: Internet
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Yokoy expense management for midsize scale up company
Reviewed on 09/03/2023
Pros
Yokoy is very positively rated by our employees (end users). The Yokoy staff is very friendly and supportive. They always try to find a tailored solution for your company's needs. Yokoy is still developing and changing. They implement new features to the tool every month.
Cons
The Yokoy Visa cards are limited to the European market. The delivery time for the physical cards is unacceptably long and they are delivering cards to a limited amount of countries. Also, the matching process for expense to card transactions is not intuitive for the end users, and they have serious problems the credit note management.
Response from Yokoy Group
Hi Michal,
First off, thanks for your review! We value your feedback and are happy to hear your employees are enjoying the tool.
In regards to the Yokoy Visa cards, we do want to use this opportunity to clarify a few things.
· We have recently switched card shipment providers and the shipment times have improved drastically to 5-7 business days.
· In response to customer feedback, we are about to release an improved transaction matching flow that will be a lot more user friendly.
· Furthermore, we have enabled the option for submitters to create credit notes themselves which improves the credit note handling.
Making our customers happy is always at the top of our to-do list. We value innovation and as you said we implement new features to the tool every month. I hope you'll stick with us to see what's new.
Best,
Yokoy
- Industry: Research
- Company size: 5,001–10,000 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Review of Yokoy as a user
Reviewed on 22/11/2023
Pros
Easy of uploading receipts, AI for matching them to expenses, seamless integration with the credit card
Cons
The expenses types are in German only for me
Response from Yokoy Group
Hi Alberto,
Thank you for your review. Currently the expense types are not being translated. We understand that this is not ideal and I have already forwarded the feedback to our product team.
Yokoy
- Industry: Farming
- Company size: 10,000+ Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Good Tool for Expense Tracking and Reimbursement
Reviewed on 11/04/2023
Overall it is a great tool for companies to track, approve and reimburse expenses from employees
Overall it is a great tool for companies to track, approve and reimburse expenses from employees
Pros
Ease of use, integration into our existing HR and Finance systems
Cons
Yokoy Support is not up to par with the product, i.e. support responsiveness and duration to fix needs to be improved
Response from Yokoy Group
Hi there,
We are so glad you found it easy to integrate Yokoy with your existing setup. We strive to make this as seamless as possible! We appreciate your honest feedback on our support.
Please be aware that each customer during the onboarding process defines a dedicated admin and super user. These selected individuals are then responsible to take care of the concerns and problems of end users and receive extra training.
If you still need assistance and you are the super user please respond to this email and we will be sure to find a timely solution.
Yokoy Team
- Industry: Information Technology & Services
- Company size: 501–1,000 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Great app for company expenses!
Reviewed on 07/11/2023
Pros
Its easy to manage travel budget and company related expenses between me and finance department.
Cons
So far so good. I think it can always improve when it comes ro ease of use, but the app works great.
Response from Yokoy Group
Hi Ernesto,
Thanks for the positive review! The user experience is one of our main areas of focus, so we are happy to hear your feedback. We continuously work on improvements to make it even better for you to use.
Best,
Yokoy
- Industry: Information Technology & Services
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Yokoy collaboration
Reviewed on 03/03/2023
The main benefit has been the automation of some processes. Now, our employees have a tool to...
The main benefit has been the automation of some processes. Now, our employees have a tool to report their expenses, easy to use and the approvals are granted quickly. The finance team also have a great help and all the information flow is one single system.
Pros
Yokoy is easy to use and intuitive. With a simple photo of the receipt your expenses are reported. Also, the integration of the SW in our organisation was easy, well planned and the team behind it is supportive, they are the best part of the project! I would like to do a especial mention [sensitive content hidden], she is awesome: Professional, empathetic and try her best always.
Cons
There are some aspects in the product that we wanted to be customized. Even if we understand that the product is offered for a wide range of customers, the feedback reported to the Product department should be studied and replied.
Response from Yokoy Group
Hi Belen,
Thanks for your kind words about our team! We value your feedback and are thrilled you found the integration so seamless.
I appreciate your comments on increasing our customisation. We're always improving our software, so I'll pass this off to the team to factor into future updates and enhancements.
In the meantime, if there's anything else you want to share with us, or if you'd like to be updated on progress you can get in touch through this email.
Best,
Yokoy
- Industry: Shipbuilding
- Company size: 1,001–5,000 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best App
Reviewed on 13/11/2023
Pros
Easiness of use, fast upload , great overview.
Cons
There is nothing that I don’t like about this great application.
Response from Yokoy Group
Hi Konstantinos, that's great news! Thank you for taking the time to review us!
- Industry: Insurance
- Company size: 201–500 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 9.0 /10
Practical, simple and reliable
Reviewed on 03/04/2023
The cooperation with Yokoy directly turns out to be very pleasant, on eye level and customer-oriente...
The cooperation with Yokoy directly turns out to be very pleasant, on eye level and customer-oriented. Yokoy is open to the needs and inputs of the customer. Even if not everything can be realized.
Pros
The simplicity of adding expense receiptsThe recognition of the data from the receipts is excellentGood clarity
Cons
Customization of the SAP interface is somewhat complex and depends on the implementation partner
Response from Yokoy Group
Hi Philipp,
Thanks for your kind remarks! We love hearing from our customers – especially when Yokoy is able to make a positive difference to them. We pride ourselves on having a simple and reliable tool that brings financial excellence to everyone.
Team Yokoy
- Industry: Textiles
- Company size: 501–1,000 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Yokoy
Reviewed on 03/03/2023
Yokoy is an easy to setup and easy to use software that helps us with out travel and expense...
Yokoy is an easy to setup and easy to use software that helps us with out travel and expense management. We are very happy with Yokoy's solution.
Pros
Uploading receipts with one click or one picture is very helpful, be it with the mobile phone or with the web browser. Approval workflow is quick and settlement is easy.
Cons
As it is cloud based, country/company specific adjustments are not so easily done.
Response from Yokoy Group
Hi Sebastiaan,
Thank you for taking the time to review us! Our product team will be thrilled to hear how Yokoy has improved your workflows and increased efficiency.
We're always improving our product, so I encourage you to come back and check us out again soon to see what's new.
Thanks again – we appreciate it!
Best,
Yokoy
- Industry: Sports
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Feedback on Yokoy Expense Management
Reviewed on 01/03/2023
Overall the experience is very positive. The expense management tool is intuitive and easy to use...
Overall the experience is very positive. The expense management tool is intuitive and easy to use and the mobile app makes it easy to record expenses via a simple capture of a receipt
Pros
User friendly interfaceEasy to use mobile applicationYokoy team is always very supportive Integration with SAP works well and flexible to adapt
Cons
Analytics and Reporting can be enriched (we have been informed that this is already part of the product roadmap)
Response from Yokoy Group
Hi Kyriakos,
Thanks for your feedback! I'm thrilled to hear that we were able to meet your expectations. We take a lot of pride in our work, so thank you for taking the time to share how it's worked out for you. It means a ton to us.
Indeed, enhancing the analytics is on our product roadmap and being prioritised based on customer feedback. From beginning of Q2 onwards you will be able to track the progress of it on our public product roadmap.
Best,
Yokoy
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Happy wife
Reviewed on 04/05/2022
My wife is the superuser of Yokoy, and Unique is the 3rd company we set up together. We implemented...
My wife is the superuser of Yokoy, and Unique is the 3rd company we set up together. We implemented SAP, Microsoft Nav, and Revolut Business, but she is super excited since we use Yokoy. We reduced our subscription spending by 20%-30% of various tools (small tools too) across Unique.
Pros
Very easy to use mobile experience and spend management. As a CEO, I like most the real-time view to all our expenses, especially the software subscription spending we have at Unique.
Cons
I'm waiting for linking the virtual credit cards to Apple Pay
Alternatives Considered
SAP ConcurReasons for Choosing Yokoy
Better integration into Microsoft Nav, Easy to use MobileSwitched From
Revolut Business- Industry: Entertainment
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
a good tool for accounting
Reviewed on 17/05/2022
the software is very good the yokoy teams have done a good job. I say thank you for this excellent...
the software is very good the yokoy teams have done a good job. I say thank you for this excellent tool
Pros
easy to implement the software allows you to see all expenses in real time. for a CEO it is difficult to do without. automatic comparison with credit card statements saves a lot of accounting time
Cons
for me there is not much to say except the expectation of being able to link virtual cards to Apple pay. the yokoy team can be proud of their software
- Industry: Computer Software
- Company size: 201–500 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Problems with the search function of the Submitters.
Reviewed on 20/10/2021
Yokoy made my life much easier working with he expense booking and payments.
Yokoy made my life much easier working with he expense booking and payments.
Pros
It is quick and easy to use for submitting expenses and approve them. It is also easy for Finance to pull reports and issue payments.
Cons
Certain filter functions are seriously missing.
Submitters cannot filter on what expenses have been reimbursed on a certain day, so they cannot reconcile the payments received with the expenses submitted.
Analytics tab for the submitters only works for expenses not yet paid.
- Industry: Education Management
- Company size: 501–1,000 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
User/admin feedback
Reviewed on 14/10/2021
Overall, the assessment is good. Only a few more options are needed to make the product complete.
Overall, the assessment is good. Only a few more options are needed to make the product complete.
Pros
The software is user friendly, easy to use, intelligent reading of receipts, foreign currency management, credit card connection
Cons
Lack of filters, limitations in the structure which cannot be defined at several levels on the basis of an amount (worfklow), assistants cannot access all data, impossible to output excel extracts except via Analytics, non-communication with an ERP
- Industry: Financial Services
- Company size: Self Employed
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Yokoy EO
Reviewed on 15/04/2022
With expense tracking, I saw more clearly what I should pay attention to in my life.
With expense tracking, I saw more clearly what I should pay attention to in my life.
Pros
It is very easy to use. It is also very good to integrate with the ERP system.
Cons
There are very few filtering options. More options should be added
- Industry: Management Consulting
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Strong, easy to use platform for expense management
Reviewed on 15/09/2021
Overall, I'm really happy. Especially the customer service is top-notch and reacts ultra fast on...
Overall, I'm really happy. Especially the customer service is top-notch and reacts ultra fast on all enquiries.
Pros
easy-to-use, good KI features, good integration with our ERP
Cons
expenses that need to be charged to a client cannot be managed easily . There should be an option to link expenses directly to a client.
- Industry: Information Technology & Services
- Company size: 501–1,000 Employees
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Amazing App
Reviewed on 09/05/2022
Pros
Scan function via iphone camera is very easy to use
Cons
Connection to virtual credit cards f.e. apple pay
- Industry: Financial Services
- Company size: 51–200 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very good client service
Reviewed on 05/05/2021
Pros
Very simple and easy to use. Dashboard is simple and clear.
Cons
Maybe just the first contact. I didn't know that I should contact someone internally at my firm to have access and went on the website searching for login. Forutnately the client service helped and was super kind.