Hiver Reviews
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117 Reviews for UK Users
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Hiver has been a game changer our account management team!
Reviewed on 10/09/2019
Pros
Hiver has made it so much easier for our client-facing teams to collaborate with each other and better serve all of our clients' needs. Everybody can see all the emails coming in, leave internal notes for each other, mark emails as pending/closed, use templates...the list goes on. It's been a huge game changer!
Cons
I wish we could use Hiver for even more. Everything about it is great, including amazing customer service, and so now I want to get rid of our other software/integration app providers and just use Hiver exclusively.
Alternatives Considered
Zendesk SuiteReasons for Switching to Hiver
Hiver integrates with Gmail right in your inbox so you don't have to have multiple windows and apps open at the same time. It's all in one-place and it's affordable!- Industry: Pharmaceuticals
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Easy implementation and roll out
Reviewed on 08/03/2023
Very good, have successfully implemented for customer support, and roll out went really well. For...
Very good, have successfully implemented for customer support, and roll out went really well. For the small number of questions and issues that we had, customer support were very responsive and helpful, only one unresolved issue (mentioned above, sent items issue)
Pros
Integration into existing email platform
Cons
Sent items can't be sorted/separated from personal sent items (Hiver support looked at this for us, but could not suggest anything that would work to show items sent from support separatelyto those sent from personal email address)Also - Responses from customers are automatically assigned to the support operator who initially replied to them - it would be better to have this as an optional to either auto assign responses, or leave as unassigned (particularly useful when you have part time operators, and customers can't wait until they're back online)
Reasons for Switching to Hiver
Cost and integration with existing email platform- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Awful experience!!! After integrating this tool, my clients stopped receiving my emails.
Reviewed on 04/03/2018
None. Hiver completely derailed our operations at a period of peak media coverage.
None. Hiver completely derailed our operations at a period of peak media coverage.
Pros
Hiver features initially seemed great. I was eager to make use of their promised benefits. Unfortunately, Hiver completely halted our operations for over a week and lost us a great deal of business. Throughout it all, their team was unapologetic and dismissive of the role that Hiver had in derailing our email communications with clients. Rather than seeing this as an opportunity to resolve and repair clear technical defects, they blatanly blew off our repeated requests for support.
Cons
I tested out many collaborative email tools before deciding to go with Hiver. I was impressed by the intuitive design, canned response functionality and mobile app. Unfortunately, several days after installing the tool, we began to suspect that our clients were not receiving our emails consistently. I reached out to Hiver several times over the course of a few days and received no response. This lapse in email functionality coincided with some significant and favorable press coverage - our site traffic was nearly double what it normally was - and yet we went for 10 entire days without a single new client at a time when we would normally have 10-15 new clients typically. I tried for an entire week to engage help from the Hiver team. They insisted - and continue to insist- that their tool does not impact email sending functionality. I would beg to differ. As soon as I uninstalled Hiver, my communications with clients returned to normal. On a final note, to top this off, my team and I are 3 women. When we called Hiver's India-based support team, they were loudy making obvious, derogotary remarks about our being female and unable to understand their tool - calling us 'Dumb Blondes'. Highly inept and unprofessional team. Also worst nightmare for a growing startup!
- Industry: Translation & Localization
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Hiver is the absolutely best Shared Inbox service and helped us optimizing our workflows by...
Reviewed on 29/06/2020
We tried several providers of Shared Inboxes and we ended up staying with Hiver for the solely...
We tried several providers of Shared Inboxes and we ended up staying with Hiver for the solely reason that they choose to focus on the core aspects of mail management and not various other features, that businesses at our size usually use other Sales or Project services for. We have used Hiver for more than a year now and it has so far saved us from hundreds of hours by providing us with a great overview and management of all incoming mails/task to be taken care of. The service is not the cheapest on the market, but it's absolutely worth every penny. Hiver has given us the opportunity to work more effective, close deals faster, collaborate better resulting in overall higher turnover since we started using the tool. It integrates smoothly with G Suite and we would highly recommend this tool for any business.
Pros
The mail management part is alfa omega. Its the core of this service, that makes it stand out from competitors. This tool allows you to manage hundreds of mails weekly without losing the overview. It integrates smoothly with G Suite, so are you already comfortable with Gmail, then you cannot miss Hiver!
Cons
Setting rules for the automations could be optimized to handle more criteria and it would be great to be allowed to bulk add email adresses instead of manually adding one by one. It works though and its great.
Reasons for Choosing Hiver
Gmelius had too many bugs. I wrote the support constantly and many of the features I needed were still on their roadmap. I believe Gmelius is a great mail management tool, but they need more development before they are able to compete with Hiver.Switched From
GmeliusReasons for Switching to Hiver
We tested all products out and evaluated them on the same criterias. Ease of use, integration, features, core focus and Hiver scored highest apparently.- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy Email Management
Reviewed on 23/06/2020
Great overall experience that has helped us become more efficient and communicate very effectively.
Great overall experience that has helped us become more efficient and communicate very effectively.
Pros
Hiver is a great way to manage a shared inbox efficiently and integrates easily with Gmail. Our team is able to assign emails, share notes, and easily see a chain of communication ensuring all incoming enquiries are dealt with quickly and efficiently.
There are easy ways to set up template copy too, accessible to the whole team.
Cons
No cons, it's good to be aware that once an email is assigned to a staff member, you won't see this email thread again unless you actively search for it.
- Industry: Retail
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Hiver was a great solution to help the lack of two-way communication of Workday
Reviewed on 14/09/2022
Pros
It works well with Gmail and gave us the opportunity to allow for two-way communication with candidates who apply through Workday for our positions.
Cons
The look of it could be better, very simple and boring look.
- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent software and easy to use
Reviewed on 07/04/2023
I have veri good experience and very useful app for daily users
I have veri good experience and very useful app for daily users
Pros
I would like some features very much like analytical, ticket assigning
Cons
Yes, need to improve auto assigning the emails
- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Its very useful software
Reviewed on 03/04/2023
Very good experience
Very good experience
Pros
I am liking the most team Analytics, Ticket Assigning
Cons
Need to improve Automated mail assigning
Response from Hiver
Hello Vinay,
We are glad to get your feedback. And we hope to continue being beneficial to you and your team.
To highlight or discuss any concerns, please do not hesitate to contact us at [email protected].
Ashmit | Marketing, Hiver
- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
One of the Best Gmail Suits for Shared Email
Reviewed on 30/03/2023
Using Hiver from more than 6 Months & its just awesome.
Using Hiver from more than 6 Months & its just awesome.
Pros
It works great while collaborating with the teammates.Issue's & tickets can be tagged for further analytics.User wise & tag wise availibity of analytics report is awesome.
Cons
We are using Hiver from last 6 + months & didn't found any issue to report.
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
A necessary tool
Reviewed on 22/03/2023
Pros
It's a great way to find and follow up team emails.I use it everyday and it's been super helpful specially on a remote work environment, we would not be able to be as productive without hiver.
Cons
I would love to have a youtube channel or another easy way to find new features.
- Industry: Airlines/Aviation
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Hiver Use
Reviewed on 04/04/2023
I am enjoying it thus far
I am enjoying it thus far
Pros
I love how well we can keep emails organized and we can close them out so our inbox remains neat and clean as we respond to our emails.
Cons
So far I don't have any complaints other then sometimes the new email in a string can be hard to find rather than just appearing at the top and being able to scroll down to the oldest.
- Industry: Leisure, Travel & Tourism
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
It works.
Reviewed on 08/03/2023
Average. It gets the job done. I've used other email management software (ie. Front) and felt it...
Average. It gets the job done. I've used other email management software (ie. Front) and felt it was more intuitive and the learning curve to mastery was shorter. Overall, it's an okay user experience and I wouldn't complain but I would recommend it either.
Pros
I like that the emails are segmented into different inboxes. This helps me stay organized between internal messages and external messages.
Cons
It's clunky at times and the search function in Gmail is more confusing than helpful.
- Industry: Education Management
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Review
Reviewed on 04/04/2023
Pros
It makes it really easy to collaborate cross functionally.
Cons
Making it easier to auto assign. We don't have the best connection with SalesForce to make that work.
- Industry: Airlines/Aviation
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Good Tool to use, new feature of new emails at the top of the line very beneficial!
Reviewed on 08/03/2023
Pros
The new tool where new emails are at the top of the page! Reallocation of emails once you get used to it is very helpful
Cons
Notifications on the tool could be better
- Industry: Internet
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Hiver is very practical
Reviewed on 28/12/2022
without doubt one of the best application I will recommend
without doubt one of the best application I will recommend
Pros
Thanks to Hiver, I have been able to expand my customer service. Email management has become much easier for my business.
Cons
Hiver works very well for me I haven't had any complications yet
- Industry: Consumer Electronics
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Managing a team was never easier!
Reviewed on 18/09/2019
KPI measurement Prioritizing emails, Coworking with shared inboxes, Highlight important emails that...
KPI measurement Prioritizing emails, Coworking with shared inboxes, Highlight important emails that need immediate attention.
Pros
This add will make teamwork 100% easier and more efficient. I can start by saying that the fact that it will sort every upcoming email to the person in charge is amazing, not only because it will help to have a more organized shared box, but it will also let us supervise the email flow from our colleagues and give them a hand whenever they need or are out for vacation. On the other hand, having the option to leave comments on the memo field, will also help us to remind important information or simply inform our colleagues about something. Last but not least, Hiver gives us the opportunity to work with shared mailboxes and prioritize whatever is important for the team and allows us to "Close" every task that no longer needs our attention.
Cons
It was hard for me to find a con for this tool as it offers all the essential features that I need to sort my emails
and supervise the email flow for our team. However, I found probably a glitch when emails that are on "pending" status are not automatically opened whenever they get a reply.
- Industry: Professional Training & Coaching
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Awesome Product
Reviewed on 11/09/2019
Pros
I highly recommend this product for how well it integrates with Gmail / Google Custom Domain Mail. This product has been tremendously helpful in improving our email support and provide the tools necessary for properly tracking support requests and collaborating as a team!
Cons
Honestly, I had to think hard to come up with something I dislike about the product. The only thing may be that the emails synced via the "Shared Mailbox" functionality also show up in search results when you try to search your own mailbox for emails. There is a way around this by using special search criteria, but a generic search will return results from the Shared Mailbox as well as from your own "personal" mailbox.
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Hiver Review
Reviewed on 10/09/2019
Pros
Helps organize shared inbox and keeps members of company accountable for getting back to customers. No excuses for not seeing an email - Hiver makes it so easy to keep track of hundreds of daily emails!
Cons
I want customizable notification settings - I get emails assigned to me everyday and don't need that info but being able to see the times that a colleague @'s me will be super helpful and those seem to get lost in the notifications.
- Industry: Financial Services
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A real difference in admin heavy teams
Reviewed on 24/06/2020
Pros
Our team is small enough and the volume of admin tasks is manageable, so using a Jira ticketing system would have been far to restrictive. I appreciate the flexibility Hiver gives while still helping us organise tasks. The 3-4 of us manage the same mailbox where queries come into from the rest of the organisation, so it was hard for us to keep track of what has and hasn't been actioned, and by whom in the team. Hiver lies on top of this mailbox and allows us to assign queries to each other and mark the status of the emails which was a game changer for us. In addition, Hiver's analytics tool helps us understand what most of the queries are about and thus where to focus our energies when coming up with self-service options.
Cons
The analytics tool is not always very accurate. We'd like to understand what our response time is but often this is very skewed for some reason and isn't realistic. I think this is still a work in progress for them.
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best thing ever!
Reviewed on 25/04/2018
Pros
This is such a good service. The fact that you can have a shared inbox with other people in the company and use it as a to-do-list is incredible. We use this service religiously.
Cons
The only cons i have for this service are little/insignificant things like when you close a ticket and someone responds to say something like 'thank you' it re-opens the ticket. i wish it was smart enough to pick up on things like this and not re-open the ticket.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A must have for Gmail!
Reviewed on 23/06/2020
The service has been great I was invited onto the Beta team for their IOS application which has...
The service has been great I was invited onto the Beta team for their IOS application which has really come along with their updates.
Pros
The shared inbox features are fantastic for teams using Gmail. The ability to add notes and assignments has really made our internal communication more efficient and effective. Anyone that has multiple teammembers and groups should have this service.
Cons
The product has been great for us. There are no negatives.
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Perfect for small teams
Reviewed on 25/11/2018
We have been hiver for less than a month and our support team couldn't have been happier. We plan...
We have been hiver for less than a month and our support team couldn't have been happier. We plan to move our Finance and Account management efforts also to this in the next few weeks.
Pros
The fact that managed inboxes are far more efficient for lean teams as compared to full-blown help-desk solutions. Hiver as a helpdesk tool actually is not only simpler to use but also very efficient. One of the biggest challenges with the adoption of tools/software is the mental barrier of "opening another tab" to do something that you could do right from your inbox. Hiver solves that.
Cons
It would have been great if we could also have access to a small wiki where we could maintain and manage the help docs.
- Industry: Wholesale
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
Great email help
Reviewed on 25/10/2019
This program has been wonderful! Before Hiver it was very difficult to verify information that had...
This program has been wonderful! Before Hiver it was very difficult to verify information that had been emailed between customers and employees, now were are able to see the emails and what was discussed so that everyone in the company is on the same page. It is also extremely helpful that you are able to see all the employees who responded to a specific email thread - this definitely helps with accountability issues (extremely helpful in a customer service setting).
Pros
The program allows for all employees to have access to the same information without sharing email passwords as long as the email is linked to Hiver.
Cons
Hiver was a bit tricky to use in the beginning, it takes some practice to get the hang of the program and how it works but it has been a definite help to us as users.
- Industry: Logistics & Supply Chain
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent Product
Reviewed on 20/09/2019
Pros
Very intuitive and easy to implement. Allows for internal communication without creating extra emails within an email conversation. Handles high volume with ease. Ability to add tags and auto-assign emails based on multiple conditions. Ability to schedule outgoing emails and SLA-violation rules.
Cons
Inability to mark notifications as unread, however this is an upcoming feature.
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Highly recommend Hiver
Reviewed on 07/07/2020
Pros
Very simple to use and creates a multi user inbox
Cons
I havent run into many cons about the software. every time i have an issue Hiver staff jumps on it to fix it