---
description: Learn how ConnectWise RMM can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for ConnectWise RMM.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: ConnectWise RMM Reviews, Prices & Ratings | GetApp UK 2026
---

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# ConnectWise RMM

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> ConnectWise RMM is a new solution built upon the infinitely scalable ConnectWise Platform that combines the best of the both worlds: out-of-the-box automation coupled with the robust automation needed to delivery customized services to your customers.
> 
> Verdict: Rated **4.2/5** by 71 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Key benefits of ConnectWise RMM

\- Manage more of your tech stack with a single intuitive interface 

- Adopt the solution more quickly and see ROI faster with an easy-to-adopt interface

- Meet your specific needs with automation and deep customization in one solution

- Fill talent gaps and offload repetitive tasks to our expert services team

- Enable automation that reduces risk and improves operational maturity

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.2/5** | 71 Reviews |
| Ease of Use | 4.2/5 | Based on overall reviews |
| Customer Support | 3.7/5 | Based on overall reviews |
| Value for Money | 3.9/5 | Based on overall reviews |
| Features | 4.2/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: ConnectWise
- **Location**: Tampa, US
- **Founded**: 1982

## Commercial Context

- **Pricing model**: Usage Based (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Australia, Belgium, Canada, Ireland, Luxembourg, Netherlands, New Zealand, United Kingdom, United States

## Features

- API
- Alerts/Notifications
- Audit Trail
- Backup and Recovery
- Configuration Management
- Customisable Branding
- Dashboard
- Data Import/Export
- Event Logs
- IT Asset Tracking
- Incident Management
- Inventory Management
- Issue Management
- Maintenance Scheduling
- Network Mapping
- Patch Management
- Performance Metrics
- Real-Time Monitoring
- Real-Time Reporting
- Real-Time Updates

## Integrations (10 total)

- Acronis Cyber Backup
- Auvik
- BrightGauge
- ConnectWise CPQ
- ConnectWise PSA
- IT Glue
- Ninite Pro
- OpenText Core DNS Protection
- ScreenConnect
- SentinelOne

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [MSP Software](https://www.getapp.co.uk/directory/645/managed-service-providers-msp/software)

## Related Categories

- [MSP Software](https://www.getapp.co.uk/directory/645/managed-service-providers-msp/software)
- [IT Management Software](https://www.getapp.co.uk/directory/771/it-management/software)
- [IT Service Software](https://www.getapp.co.uk/directory/1049/it-service/software)
- [Network Monitoring Tools](https://www.getapp.co.uk/directory/480/network-monitoring/software)
- [RMM Software](https://www.getapp.co.uk/directory/1767/remote-monitoring-and-management/software)

## Alternatives

1. [N-central](https://www.getapp.co.uk/software/1999255/solarwinds-n-central) — 4.1/5 (195 reviews)
2. [N-sight RMM](https://www.getapp.co.uk/software/109249/solarwinds-msp-rmm) — 4.3/5 (194 reviews)
3. [Cove Data Protection](https://www.getapp.co.uk/software/108695/solarwinds-msp-backup-recovery) — 4.7/5 (217 reviews)
4. [SuperOps](https://www.getapp.co.uk/software/2050597/superops-ai) — 4.6/5 (65 reviews)
5. [Syncro](https://www.getapp.co.uk/software/2047491/syncro) — 4.6/5 (147 reviews)

## Reviews

### "FANTASTIC - Best all in one CRM\! EASY TO USE AND CUSTOMIZE\!\!\!" — 5.0/5

> **Lance** | *26 October 2025* | Internet | Recommendation rating: 10.0/10
> 
> **Pros**: How easy and user friendly it was. You can intergrate this with anything\! Fantastic all around product. You will not find anything better\! We were able to intergrate over 4,000 customers easily into new ticketing systems. And improved our remote sessions. Agents can monitor customers from one easy screen.
> 
> **Cons**: The time it took to get everything imported into the crm felt like it took longer than I wanted. However we were eager to use all the features we gained.
> 
> Fantastic - this is how all CRM's should be able to be intergrated and customized. This was implemented across the board

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### "Reliable and Easy-to-Use RMM, but Interface Could Be Better" — 5.0/5

> **David** | *29 August 2025* | Computer & Network Security | Recommendation rating: 10.0/10
> 
> **Pros**: ConnectWise RMM is straightforward and reliable. I don’t have to worry about whether scripts will run—they just work. The agent installation process is quick and hassle-free.
> 
> **Cons**: The web interface could use improvement. It doesn’t always feel intuitive or customizable. For example, adding or sorting columns isn’t as flexible as I’d like, and some views limit how much you can adjust what’s displayed. The monitoring features also feel like they need refinement.
> 
> After using Automate, I switched to ConnectWise RMM and found it to be much more user-friendly. It’s easier to navigate, requires less overhead, and stays current with updates and patch testing.

-----

### "Good structure, wishing for better detail" — 3.0/5

> **Kaitlyn** | *4 September 2025* | Information Technology & Services | Recommendation rating: 4.0/10
> 
> **Pros**: Access to the knowledgebase with clear instructions for configuration, and training to implement. Great keyword search features, excellent video modules.
> 
> **Cons**: The support structure in place currently makes it difficult to get the responses needed to move forward when facing a blocker. For example, most tier one responses don't take the full context into consideration and the support responses tend to be vaguely associated with the actual question/request. Additionally, if tier 2 support is required you cannot chat with them and have to move to a case model with 1-2 business day turnaround. It can add insult to injury when tier 2 doesn't seem to follow the request/question either knowing you have to wait even longer just to clarify. One time I asked if there was a document showing how the entire system modules were "intended" to be used (e.g. system lifecycle: Quote to purchase to opportunity to converting into sales orders, agreements, and tickets) and that wasn't available which made it challenging to develop processes and best practices.
> 
> The RMM is a good out of the box solution, but lacks basic customization features such as being able to add custom field to a screen. Reporting is very challenging and doesn't allow for a lot of reconciliation between purchasing, invoices, and projects.

-----

### "Overall Satisfactory" — 4.0/5

> **Brazola** | *30 December 2025* | Information Technology & Services | Recommendation rating: 6.0/10
> 
> **Pros**: Some of the pros from using ConnectWise RMM are its user friendly interface, remote access, and all in one platform with intelligent alerts.
> 
> **Cons**: Some of the cons of using ConnectWise RMM are poor customer support and limited data or reporting depth.

-----

### "Excellence in RMM Software" — 4.0/5

> **Benjamin** | *3 September 2025* | Computer & Network Security | Recommendation rating: 8.0/10
> 
> **Pros**: The ease of use of the ConnectWise RMM platform made it easy to find the data I needed for our fleet of endpoints, including information regarding remote access and monitoring. It's also great value for money.
> 
> **Cons**: Sometimes, the integrations will break and you will not get notified in order to fix it, only finding out later on.
> 
> RMM is overall a really helpful title and it was a vast improvement over our last automation tool. It has helped us provide excellent customer support and reporting to our clients.

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## Links

- [View on GetApp](https://www.getapp.co.uk/software/2052735/connectwise-rmm)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/it-management-software/a/connectwise-rmm/> |
| en-AE | <https://www.getapp.ae/software/2052735/connectwise-rmm> |
| en-AU | <https://www.getapp.com.au/software/2052735/connectwise-rmm> |
| en-CA | <https://www.getapp.ca/software/2052735/connectwise-rmm> |
| en-GB | <https://www.getapp.co.uk/software/2052735/connectwise-rmm> |
| en-IE | <https://www.getapp.ie/software/2052735/connectwise-rmm> |
| en-NZ | <https://www.getapp.co.nz/software/2052735/connectwise-rmm> |
| en-SG | <https://www.getapp.sg/software/2052735/connectwise-rmm> |
| en-ZA | <https://www.getapp.za.com/software/2052735/connectwise-rmm> |
| fr | <https://www.getapp.fr/software/2052735/connectwise-rmm> |
| fr-BE | <https://fr.getapp.be/software/2052735/connectwise-rmm> |
| fr-CA | <https://fr.getapp.ca/software/2052735/connectwise-rmm> |
| nl | <https://www.getapp.nl/software/2052735/connectwise-rmm> |
| nl-BE | <https://www.getapp.be/software/2052735/connectwise-rmm> |

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