NAPA TRACS Reviews

My favorite feature about this software is the profitability worksheet. It clearly shows me what I set me goals to be and if we meet them.

The part I liked least is not being able to change the Invoice date. It is needed randomly and would be a useful feature.

Easy to use and easy to make estimates. Easy to look up NAPA pricing.

I wish there was a way to add in additional owner info, like with a married couple, who wish I would call the one or the other at certain times. If there was a spot for two owners and a way to differentiate the phone numbers for each that would be very helpful.

I like the conveinence the service, and the simplicity of it!

Not ideal to what is being used now. Napa Tracs makes more sense

Simple, easy to use. Great integrated labor and parts ordering. Great reporting once you know how to use it.

System settings menus aren't organized very intuitive. Reporting is great but has a learning curve.

We use the Work Orders, Invoices, Purchase Orders

Finding a part used with a customer by description would be nice

I really like vin decoder to save me from typing vin in manually

Repair info for older vehicles is not supported

The ease of writing and updating work orders is fantastic. I like that you can do everything from writing purchase orders to checking history and updating recommended service from one screen. I also like being able to program it for a "check and balance" reminder so a ticket can't be invoiced without a PO being received or without a customer group and cause of failure being entered. It is nice to also limit access for different employee groups so that for example a technician in the shop looking up parts can't unlock or change an invoice. In our company with multiple locations, it will also allow us to link into or change shops for customer and vehicle information.

The system has a way of changing edited items back on its own. There isn't anything more frustrating than to quote a customer an estimate, only to find that when you originally had two parts on the estimate ( such as two rotors ), the system had changed it back to a quantity of one. The same thing occurs if you edit a price, it automatically changes back....frustrating if you don't realize before you invoice.

the program is user friendly easy to use and quick to learn

the programs software is stuck in the past no major changes have been done in any recent updates to renew its look or freshen up its process.

Helps our company maximize efficiency to grow our business.

There is nothing that comes to my mind that I dislike anything about NAPA TRACS.

Overall I feel that tracks is a easy system to learn and operate. A lot of the new features in Enterprise make things easy. But there are some areas that could use some improvement.

Hard to reconcile invoices, would be nice if you could use the escape button like you used to be able to to exit out of something. Would love to be able to customize the color system used to flag things like customers waiting etc.. I really like the new scheduler except when I make appointments for existing customers I am not able to change their information like telephone number or if they’ve gotten a new vehicle I can’t add or delete a vehicle from the scheduler page would be nice to be able to do that all in one step

Tracs is very helpful when it comes to recommending and selling products and services in the automotive industry. I feel one of its best features is the ability to write several estimates under one ticket using the sub estimate feature. This makes it very flexable to show the customer multiple options with several different repairs and options.

While not a major issue, the thing I like least about using Tracs is having to back up the system every day. Not requiring all users to be logged out before backing up is a major improvement.

user friendly, easily manulipulated. ability to set user paramaters

some screens switch to light type (unreadable)

Helps add to customer service repair needs

Need a way to mark job status and estimated repair time

The "Windows" format is very nice. Has most of the features we need. Integration was simple as we were not using a shop management program prior to purchase.

Spell check is dismal at best. No way of adding "industry" related words to the dictionary. IE: Hyd. for hydraulic oil. The older version allowed this but the Legacy version does not. The most frustrating MISSING feature is a "predictive" search feature for searching parts (Items). It should auto populate as you start to search. Same thing applies to the customer look up. If you don't type in the customer name EXACTLY as it is in the system it will not pull up.

Ease of use.
Access to reports and Ease of export for accounting purposes.
Support is quick to help and repair problems, easy to contact with minimum wait times.

access to connect to other suppliers easily - Can't wait for the update, and love that Worldpac is already accessible in my system, now need O'reilly's and some other small independents if possible.
Final Invoice printing options - I like the Look of the new system with their add-on's for job printing and breaking the Invoice up to be easier to read for the customer. Color break outs, Personalized Logos, and Jobs printed together would complete an already awesome system.

reporting, sales recording, user friendly

inventory control, the transfer of old files from old system to napa tracs being incomplete

We like the ease of use with Napa TRACS and the reporting features and reports are helpful in looking at numbers.

There are a few little things I would like changed but understand that the company has to go with what the majority use. I would like to see easier payment entry when entering fleet payments and full options for payments on the invoice screen.

integration with prolink and repair link

Tracs often times drops orders and doesn't transmit them although it says ordered leaving us without parts. super often super bad

I do like that tracs lets me move in and out of Mitchel as well as prolink for parts ordering we also integrate it with autovitals

tracs uses A LOT of power to run this makes the program slow and glitchy esp. when intergrading it with autovitals witch also uses a lot of power the software is prone to locking up and sometimes is very sensitive where you click at on the screen