NAPA TRACS Reviews

The ease of writing and updating work orders is fantastic. I like that you can do everything from writing purchase orders to checking history and updating recommended service from one screen. I also like being able to program it for a "check and balance" reminder so a ticket can't be invoiced without a PO being received or without a customer group and cause of failure being entered. It is nice to also limit access for different employee groups so that for example a technician in the shop looking up parts can't unlock or change an invoice. In our company with multiple locations, it will also allow us to link into or change shops for customer and vehicle information.

The system has a way of changing edited items back on its own. There isn't anything more frustrating than to quote a customer an estimate, only to find that when you originally had two parts on the estimate ( such as two rotors ), the system had changed it back to a quantity of one. The same thing occurs if you edit a price, it automatically changes back....frustrating if you don't realize before you invoice.

We are a growing company and Tracs has helped us with our growing pains. We've been using Tracs for just over 3 years and there are many features we haven't utilized yet, but are looking forward to using. One of my favorite features is the subestimate. You can create as many as you need under one work order and using ProDemand estimating makes it easy for even office staff to create estimates.

When you accept partial payment on an invoice, it prints the payment type and amount on the invoice, but it also prints PAID in bold letters next to the total. There is no balance printed. There is no ability to apply bulk payments to individual invoices without going into each invoice and accepting payment. Also, I wish there was something in the Customer Account Summary that indicated which invoices were paid and which are outstanding. The statement seems to only apply it to the oldest invoice, even if you apply it within the invoice instead a bulk payment.
RepairLink doesn't support Heavy Duty through Tracs.

The Schedule is easy to use. Ordering parts is very easy. ROs are clean and easy to read.

Shows another workstation in WO when they are not
Unable to edit Part number
Shows zero communication to order (1 on RO, 0 on PO; none in stock)
If unsaved "New" RO is Open, will Default to that one when trying to start another New RO
Anytime a RO is started, it should generate an appointment block
Under "Appointments" tab, allow limiting to a single day.
Receive all open PO’s at once
Can’t drag an item to the bottom, sometimes have trouble dragging the bottom item up
Put key tag number box in appointment window
An option to not print “repair notes” on job ticket
Merging vehicles sometimes erases the history of vehicle moved
Better highlighting of which Sub-Est is open
When doing a “history” search, after taking action (invoicing) going back to the search list, it is not updated, (still shows as a repair order)
Canceling a RO should delete the appointment
When adjusting price, amount does not highlight.
Needs more info when VIN decoding (is it 4X4 for example)
Automatically save and close a RO after __ (20?) minutes of inactivity.
Show how the backup is progressing
A real nice addition, be able to highlight text
At times, the system moves very slow and freezes, requiring a soft restart of TRACS. This can cause all
updates to a RO to be lost.

Ease of use and very easy to train others to use.

None, there is nothing at all that the NAPA Tracs people won't due

Multi location software we have 14 locations; recommended services; service history; easy of creating multiple estimates; available reports to analyze business; inventory control; being able to separate types of sales, batteries, tires, oil, labor, parts, towing, etc.; electronic ordering of parts; windows based for ease of learning

I am had pressed to write anything about what I dislike there is very little. The only thing I can say is Tracs has lost invoices but I am not 100% sure it is the software's fault most likely internet interruption issues from client to server.

The ability to import parts from vendors other then Napa including Dealers is a great feature. Having all of my pervious repair order in one place that is easy to search is also great.

I would like the see the ability to set an item as bulk to save time on inventory. When I order bulk oil from Napa I have to order outside of tracs then manually enter the quantity. If I order the oil through tracs it will show that the bulk item's part number has 1 on hand with a total price for say 55 gallons. If you enter that number on a customer repair order it will sell them all 55 gallons when they only need 5-6 quart. I would be nice to tell the software that such and such a part number is a bulk item and to sell it by the quart and have the software calculate the price per quart from the total.

NAPA Tracs allows me to write repairs orders quicker and that allows to help customer's quicker. It has allowed to keep track of inventory and parts ordering. It also helps me track efficiency in the shop. When calling support they have always been helpful in resolving my issue quickly.

I would like to see a better VIN decoder in the pro link portion of tracs. I would like to see easier ways to generate reports. I would also like to see a better parts return function in Tracs.

Keeping up with invoices and keeping up with mechanics that does the jobs

The pricing on Tracs does not match the over counter price at my local Napa store, Tracs is always not responding Tracs does not look up vin numbers right, Tracs is very slow

Ease of use, intergration with parts and labor guides. scheduling has gotten a lot better

Accounting is not user friendl by any means.

I like being able to check the parts at the NAPA store, I also like the capability to look up the times for the labor estimates.

I do not like to have the caps lock on all the time and I would really prefer to be able to see on the invoice when customers have made multiple payments and what the final total is when telling them it is done and not have to figure out what payments they have made and what their balance is.

Many features in tracs are important to our business. As the accountant, I love how the info from tracs propagates to our Quickbooks with one click. It's a central place for all info needed by our team.

Sometimes customer payments don't close out their invoices. They show a zero balance on their account but in quickbooks they have open invoices that the payments aren't applying to. I have to manually close those invoices.

Helps add to customer service repair needs

Need a way to mark job status and estimated repair time

The "Windows" format is very nice. Has most of the features we need. Integration was simple as we were not using a shop management program prior to purchase.

Spell check is dismal at best. No way of adding "industry" related words to the dictionary. IE: Hyd. for hydraulic oil. The older version allowed this but the Legacy version does not. The most frustrating MISSING feature is a "predictive" search feature for searching parts (Items). It should auto populate as you start to search. Same thing applies to the customer look up. If you don't type in the customer name EXACTLY as it is in the system it will not pull up.

Records keeping and ordering parts and checking

Intermittent problem and sometimes doesn’t work

Ease of use.
Access to reports and Ease of export for accounting purposes.
Support is quick to help and repair problems, easy to contact with minimum wait times.

access to connect to other suppliers easily - Can't wait for the update, and love that Worldpac is already accessible in my system, now need O'reilly's and some other small independents if possible.
Final Invoice printing options - I like the Look of the new system with their add-on's for job printing and breaking the Invoice up to be easier to read for the customer. Color break outs, Personalized Logos, and Jobs printed together would complete an already awesome system.

integration with prolink and repair link

Tracs often times drops orders and doesn't transmit them although it says ordered leaving us without parts. super often super bad

I just love the software in general. Over the years it has made my job easier

I would like to add picture messages if possible. Other companies have it.

I use quick quotes for a faster sell and accurate quote. Tracs keep my inventory straights and shows quantities in ProLink.

VIN decoder for late model vehicles isn't always accurate, and often times transfers the wrong vehicle to the labor guide.