Semper Reviews
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125 Reviews for UK Users
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
One of the best
Reviewed on 22/08/2019
Pros
Can be used in all areas of hospitality industry.
Cons
So far, i do not have any complaints regarding this software.
Response from Semper
Thank you for the kind words, Adity! We're so happy to see you find value in our system.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Rooms Bookings ,Restaurant & Bar POS
Reviewed on 23/01/2024
Very good and easy system to use, it has so many features that can build the business.
Very good and easy system to use, it has so many features that can build the business.
Pros
It is a system that is user friendly, for accommodation bookings, Restaurant & Bar .
Financial system that you can control your business.
Cons
Not Sure , it is a tool that you can learn so many things on it, especially on the hospitality industry.
Response from Semper
Thanks for the review Daniel we appreciate you.
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
Not user friendly
Reviewed on 23/01/2024
I've used other POS systems and Semper is one of the least user friendly
steps are not simple
does...
I've used other POS systems and Semper is one of the least user friendly
steps are not simple
does not take into account the pressure from waiters side in processing orders as it takes very long and becomes frustrating to use - wastes time in waiting for simple tasks to be completed (e.g. waiting for the text box to open, merging a table, splitting a table etc.)
No easy to follow User Manual for Semper Conference especially. It's difficult to understand how to use the various functions, e.g. function sheet etc. (not activated on our side)
Pros
Easy to check closed tables
Easy to re-instate closed tables
large icons for easy reading
Cons
Not user friendly
Reports are usually not very accurate or user friendly
Too many steps to complete a simple task (e.g. split and combine tables)
Very slow at times
Has many "issues" and takes very long to process table merging or voids.
Freezes often
Not reliable
Does not generate accurate reports
Not enough training done
No quick view user manual for beginners
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Feedback from Blanco Guest Farm
Reviewed on 22/01/2024
Fantastic! I love everything about the Senpet system
Fantastic! I love everything about the Senpet system
Pros
It’s ease of use and fantastic support!
It is very difficult to make mistakes with the system!
Cons
Group bookings aren’t our best and we would like to redesign the invoice template but everything else is great
Response from Semper
Thank you very much for the positive review. It is much appreciated. You will be pleased to know that we have created new templates which are very modern. we would like to show you these and see if you like them.
- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Finding the Rights Admin System for Your Hospitality Company
Reviewed on 23/01/2024
Good experience always helpul & they will get back to me to Confirm that the Issues were resolved
Good experience always helpul & they will get back to me to Confirm that the Issues were resolved
Pros
Easy to Contact & most issues are Resolved
Cons
Costs Gets Expensive with other systems also required & it all adds Up.
So one has to make sure the system works for their Company
Response from Semper
Thank you for your review and positive comments
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Semper is a great management tool
Reviewed on 23/01/2024
Overall, Semper is a great management tool. It is user friendly and even if there is something we...
Overall, Semper is a great management tool. It is user friendly and even if there is something we do not understand, we can call Semper and we will immediately receive help.
Pros
Semper is easy to use and every day I discover a new feature. From organizing reservations, to taking payments form guests, everything us made easier by Semper.
Cons
The accounting section of Semper needs a little more attention. Frequently we have to call Semper and ask why our invoices/statements are wrong.
Response from Semper
Thank you very much for the positive response. On the accounting side, a tremendous has been done in recent releases and we would like it very much to share that with you.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Chestnut Country Lodge
Reviewed on 18/01/2024
Pros
The flexibility and the many different functions within it.
Cons
The slow speed at times when switching screens or saving.
Response from Semper
Thank you for taking the time to share your feedback. We're delighted to hear that you appreciate the flexibility and diverse range of functions within our platform. Your feedback is invaluable as we continuously strive to enhance our services.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Simple to use
Reviewed on 23/01/2024
Pros
Relatively easy to use, logical process. Modifications to bookings are generally easy.
Cons
Refund process, no opportunity to rectify or change once committed, forced to do work arounds for incorrect or amended entry.
Response from Semper
hi Jean, You will be pleased to know that we have re-written the refund process which will be available in the next release.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Review done
Reviewed on 19/01/2024
Pros
guest booking data
just struggling as sometime add the toruism levy other time ignore
Cons
the stock system - record and ease of checking as supervisor and correcting entering of items
Printing - can not print only one for instance good received note - every time everything of the day have to then copy paste or select
General ledger integration
Response from Semper
We are actively addressing these issues to enhance our system's overall performance. We appreciate your transparency, and your insights are crucial as we strive to improve and provide a better experience for you. Thank you for choosing us, and we look forward to addressing your concerns promptly.
- Industry: Leisure, Travel & Tourism
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Semper Review
Reviewed on 19/01/2024
Pros
accurate, user friendly, innovative, cost effective, all you need in one place
Cons
Sometimes glitches take a bit of time to correct on the developers side
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Blue Ocean Review
Reviewed on 16/01/2024
Pros
Good booking system for own reservations
Cons
Flexibility in program. Little attention to try and resolve our website enquiries to fit with Semper
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Good working with Semper
Reviewed on 16/01/2024
Pros
The ease of use and entering stock process is very good.
Cons
There is nothing to dislike about the product. it is really good.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Impressive Software
Reviewed on 12/01/2024
Pros
The functionality and features are very helpful.
Cons
The system can be complicated and overwhelming.
Response from Semper
Thank you for sharing your thoughts! We're pleased to hear you find our software impressive with helpful functionality and features. We understand concerns about complexity and overwhelm and appreciate your feedback. We're continuously working to enhance user experience, and your input is valuable. If you have specific suggestions or questions, please let us know.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Semper Review
Reviewed on 11/01/2024
Very good. Assistance by Semper is also good.
Very good. Assistance by Semper is also good.
Pros
Setup and the automatic syncronizing of the system is a plus.
Cons
No comments on this. All in order thank you.
Alternatives Considered
NightsBridgeReasons for Switching to Semper
It was already implemented on the premises.- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Housekeeping and Laundry
Reviewed on 11/01/2024
Pros
Easy to learn and use. Sometimes not user friendly eg. bottle neck when entering transactions.
Cons
little hick ups and after hours support not always able to assist
Response from Semper
Thank you for sharing your review. We're glad to hear that our system is easy to learn and use for housekeeping and laundry. We apologize for any inconvenience you've encountered, especially the bottleneck during transaction entry. Your feedback on little hiccups and challenges with after-hours support is noted. We're committed to addressing these issues to enhance your experience. If you have further details or suggestions, please feel free to share with our support team. We appreciate your input and thank you for using our system.
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Functional PMS
Reviewed on 17/01/2024
Pros
At a glance we know how are booking sheet stands
Cons
You can not integrate different properties onto the same data base
We need to be able use CRM as well
Response from Semper
Hi You are able to use multiple properties on one database and distribute to different OTA's as well as the own website booking system.
Semper has a built in CRM capability to enable you to build extensive profiles for each guest.
In addition, you are able to integration to 6 different CRM systems.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Not happy
Reviewed on 11/01/2024
Pros
Nothing, not user friendly, set up promises weren’t kept, waste of money
Cons
Set up promises weren’t kept, blackmailed to accept or threatened to be tuned off
Response from Semper
We're sorry to hear about your dissatisfaction. We take your feedback seriously and apologize for any inconvenience you've experienced. Your concerns about the system not being user-friendly and setup promises not being kept are noted. We aim to address and rectify any issues promptly. If you have specific details or additional feedback, please reach out to our support team so we can better understand and assist you. We appreciate your input and are committed to improving our services.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Semper Support Review: [sensitive content hidden]
Reviewed on 05/12/2023
The support service from [sensitive content hidden] has been consistently excellent.
The support service from [sensitive content hidden] has been consistently excellent.
Pros
Consistently proven to be incredibly helpful. His knowledge and responsiveness have made resolving issues a smooth and efficient process. I appreciate his dedication to provide excellent assistance.
Cons
I currently find the support service to be outstanding, and I can't think of anything that needs improvements at the moment.
Response from Semper
Thank you for your positive feedback! We're thrilled to hear that Semper consistently provides excellent support. We appreciate your acknowledgement of his helpfulness, knowledge, and dedication. If you ever have further comments or suggestions, feel free to reach out. We're here to assist you!
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Hotel review
Reviewed on 18/01/2024
Pros
Easy to figure out the system on your own
Cons
We need more training on reports / stock control financial side of semper
Response from Semper
We would be very pleased to assist you with more training. We also have an operations manual that documents the steps to take to operate the system effectively.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Extremely User Friendly and Great Support
Reviewed on 10/07/2023
Pros
I have worked with Semper at Multiple Properties around South Africa and even opted to have Semper implemented in Botswana. I would not use any other PMS in future.
Cons
In my opinion I have not yet found any fault with Semper in order to advise on any improvements required.
Response from Semper
Thank you for your wonderful feedback! We're thrilled to hear that you find Semper extremely user-friendly and appreciate the great support. It's fantastic to know that you've chosen Semper for multiple properties and even implemented it in Botswana. We're grateful for your trust and loyalty. If you ever have any suggestions or further comments, feel free to reach out. We look forward to continuing to serve you!
- Industry: Leisure, Travel & Tourism
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Semper PMS Review
Reviewed on 19/06/2023
Pros
Customer support from the Semper team has been exceptional. Whenever I have had questions or needed assistance, their knowledgeable and friendly support staff have been prompt in their responses, ensuring that my concerns are addressed promptly.
Cons
Nothing I can think of at this time but perhaps speed on cloudbase system could be faster?
Response from Semper
Thank you for your positive review! We're thrilled to hear that you've experienced exceptional customer support from our team. We appreciate your feedback regarding the cloud-based system speed, and we're continuously working to enhance performance. If you have any further comments or suggestions, feel free to share. We value your support and are committed to providing an excellent experience for you.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Responsive support
Reviewed on 19/07/2023
For now I'm satisfied, though need to improve and come up with new ideas in the next upgrades
For now I'm satisfied, though need to improve and come up with new ideas in the next upgrades
Pros
Itvis User friendlyAll in one packages, Pos and reservations syncing
Cons
Yes there are features missing, like accessing stock and pos online
Response from Semper
Thank you for your feedback! We're pleased to hear you find our support responsive and the system user-friendly. Your input about missing features is noted, and we appreciate your satisfaction. We'll continue working on improvements and welcome any ideas for future upgrades. If you have specific suggestions, please feel free to share. We're here to support you!
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
Review
Reviewed on 22/06/2023
Customer services is easily reachable although I do feel like we shouldn't have to call in so many...
Customer services is easily reachable although I do feel like we shouldn't have to call in so many times for a variety of issues. [sensitive content hidden] is quite amazing and always helpful; her product knowledge range is great and there is no issue she has been unable to help me with. She is empathetic and resourceful. A lot of us on my property actually like speaking to her mostly.
Pros
I quiet like the calendar view and the dashboard.
Cons
It is unnecessarily complicated on a lot of functions making it frustratingly unbearable at times.
Response from Semper
Thank you for your review! We're pleased to hear you appreciate the calendar view and dashboard. We understand your frustration with certain functions and are actively working to simplify them. We appreciate your feedback on our customer service. We value your input, and if you have further suggestions or concerns, please feel free to reach out. Thanks for your support!
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Makakatana Review
Reviewed on 20/06/2023
Pros
We use it daily. Quick functioning and easy to view
Cons
The search function does not display all reservations searched for in that name
Response from Semper
Thank you for your review! We're glad to hear that you use our system daily and find it quick and easy to use. We appreciate your feedback about the search function and will look into improving it for a better experience.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Support
Reviewed on 22/06/2023
It is a great program. Thanx a mill to Bea who help us every time when we are struggling with...
It is a great program. Thanx a mill to Bea who help us every time when we are struggling with something or needs help setting the program up correctly. She is a star!!
Pros
When u can see ahead when bookings has been made in stead of looking in a book & loose space or details
Cons
When you can't change the dates for when invoice has been made...need to make new invoice...
Response from Semper
Thank you for your feedback! We appreciate your positive comments.
If you want to change an invoice you'll need to cancel/credit it, this is to be in line with general accounting and audit practices.
We're glad Bea has been a star in assisting you. If you have further questions or suggestions, feel free to reach out. Thanks a million for your support!