AMGtime Reviews

The software is designed in a way to be flexible and adaptable to fit the needs of business, including those who have reason to be a bit more complex, such as tracking time by time or adjusting by department.

Customer Support is friendly, responsive, and "on the ball".

Tech Support is usually right with their first suggestion. They can connect in easily with TeamViewer to solve more complex issues. Usually pretty fast to get them on a chat or the phone.

For me I think documentation could be better, more thorough. My suggestion would be a manual.... 50, 100, how ever many pages are needed to fully document the features, how to configure them, and how to use them.

Most things can be found in the KB online, but I find I have to piece together notes from built-in Help file and the KB to figure out how to configure something. This is why, for me, a manual would be great.

more videos on YouTube would be helpful for those new to this product and new to systems like this all together.

AMGTime provided our business with a very versatile and flexible software package that was able to address all our needs including some rather non-standard requirements.
The On Premise software gave us a huge value providing those features at a cost comparable to paying for just 2-3 months of cloud based packages.
Customer support has been very good and they have been able to answer most questions or resolve issues quickly including remote entry to our system to fix a couple of problems we ran into early in implementation.
We have been using the software with approx. 300 employees for about 4 years, and couldn't be happier.

Documentation is a little lacking. The main documentation is within the included help file and is quite thorough, but really only explains the functions of each element/entry on the screens.
What's missing is detailed procedural instructions that explains how everything works together.
AMG's support center does have some additional tutorials, but you have to ask them for a copy.
One other thing is apparently English is not the native language of the person who wrote the help files and they have some sentence structural issues, but you can easily understand the intention.

Their interface is pretty simple to use. It's easy to teach new managers how to correct their employee's times and enter PTO.

The fact that they have an app where our employees can clock in and out is huge for us considering we have a lot of employees out in the field. It's a super simple interface as well. All employees have to do is hit a button and they're clocked in. We also like that we can track where they clocked in and out.

There are plenty of reports that we can run when needed.

It has bugs and issues quite often. I am constantly having issues where I am entering an employee's time and a 'short lunch bonus' pops up that I end up having to manually delete. There are a few other bugs that happen as well.

You can't create custom reports. You have to use what they offer and can't make any changes to them. It would be nice if we could at least make changes to the reports they offer to make them simpler to read, especially the timecard report. They pack too many numbers on there and it confuses our employees as to what to actually look for.

I am in the payroll consulting and payroll processing business for nursing homes. I have been using AMGtime for 2+ years and I have been recommending this software to anyone looking for a new software. The biggest pros by far are their price and the systems ability to tie everything together in the system for ease of use. Unlike any of the competition, they are on the cutting edge of technology and social media always doing their best to improve on the already great product that they have.

The biggest con I would say is for people who are just beginning to use this software. The customer service team is really great and responsive with questions but for someone not familiar with time and attendance, they will find it hard to get instructions.

Easy to use, What I like most that when I called I got the rep on the phone. My co-worker got a different person and didn't have the same experience. Thanks to the rep for all your help!

Not having a guide book to read with all of the system information

all features. AMG also did customize a feature per our request.

nothing much. it is compatible with many devices.

missed punch, absence, alert for backup reminder

domain user network can only open the software from C:\program files (x86)\AMGtime\AMG Attendance System\AMGtime.exe

it is pretty customizable, fairly easy to use

the polling process can take a while, sometimes locks up

It's easy to access and easy to use. Also, the cusomer service is great.

My employee's hands dont always wanna scan.

Ability to run reports. Also the ability to pick and choose the features that you want to include in your package. Our Sales Contact person is a gem!

Changes are made and not communicated. Customer Service is very difficult to get in touch with. Agents are abrasive and unhelpful.

i like the fact that it has an app so I can check it from my phone

i have not found any flaws as of now yet

easy to upload too my payroll dept, reports are easy to receive to all my team

it always breaks down at least 3 times a year and since you are a small business the customer services isnt able to assist or get a hold of technical support right away

It tracks time for employees-employees have easy time using it

too many options in scheduling that are not clear

The pbj reporting is easy to use. The reports are easy to use overall.

Some of the steps in entering time seem outdated

The AMG timekeeping system is very practical and easy to use application.

All seems to be working well. No lag time and very supportive staff.

ease of use and executive as my tech support go to guy. He is fantastic and patient. Unlike some others I got on the phone. Only deal with executive.

a few tech support representatives very unhelpful. Just looking to push a training course. Terrible

Feature / Cost value.
Scalability. Local install / Not web-prescription based pricing.

Some features are web based only. No remote access.

The technical support professionals

Technical support availability