SumUp Reviews

Not only did FiveStars help us design and sustain our loyalty scheme, but they also kept an eye on consumer experience to ensure that each new client becomes a recurrence. In other words, it's a snap to use. Consumers utilize tablets to sign up for our loyalty program, and when they do, we can send them upscale offers and deals to encourage them to purchase with us again and again.

A monthly subscription price is offered. The installation kit is included in the price, although it's not frugal. Actual results may not be presently apparent if you aren't proactive in your marketing efforts.

I am able to take payments cash or card.

Nothing to dislike at all. This service is great.

Nothing so far. Especially not their customer care.

That you can't change the language on the website so that one can send a payment request in the customer's language.
Their customer care is non existent.

Ease of use, stable and the added bonus of a sim installed for external use.

We opted for the basic card reader and charger which functioned excellently during our early days at our busy little cafe. When attempting to opt for a POS system, we found a little resistance and limited customer service.

I like that it easily prevents fraud
It makes payment processing and invoice creation and management easy
I like the security features of SumUp

Zero bad experiences with SumUp. It is the very best.

Minimal cost to get started, payment taken as a small percentage so no monthly outgoings or contract that could be detrimental to a new start up. User friendly app.

Difficult to cancel a payment once it's been sent to the machine (eg is a change needs to be made)

I like the fact that SumUp is mobile. All I have to do is download the app to a device with the internet, pair the NFC reader, and go about my business. I don't have to charge the NFC often either. It lasts for days before needing a charge, so if I forget to charge it, I'm still good to go.

There is nothing at this time that I don't like about Sumup. It does the job.

It was VERY easy to set up and the online dashboard gives you all the information you could ever need.

The online support chat function was lacking but I only had to use it once as the system as so user-friendly.

The QR codes are very easy to use and my customers are very pleased thgat they can pay by scanning the qr code

I have not found anything i dont like about this app

One of the positives of the program is that it provides a fast base for communication and problem-solving between sellers and buyers

It needs to develop more and provide a longer free experience

I use FiveStars for our business weekly and monthly newsletters, reward programs, referral programs, and survey forms to find new customers and keep our current loyal customers happy. It's so easy to do automation marketing with this product.

The product is amazing, but I still would love to see new tools in it.

I like that it charged the least amount per transaction made on my card reader. The reader is very easy to transport and ise

Nothing- I really like the system! It’s easy and responsive. The only thing I could say is that when you are trying to set up a transaction, if the customer no longer wants it, you can’t seem to press back on the card reader or app to cancel

In my business the sumup card reader is critical as students and parents all naturally assume card payment facilities are available and setup for bank transfer etc was very straightforward

It seems certain cards (mainly amex) take quite a few days for payments to clear. No idea why

Easy, reports are available, filters are useful

connection sometimes is not so good, but mostly no problem

This app is very easy to use. I love how it send me my rewards and keeps them on point. I am able to search locations near me very quickly.

One thing I do dislike about this app is that I am not able to link a new business. When I sign into another device it does not transfer my coupons over to my new account.

I like that Fivestars focus on environmental issues

Actually I don’t have something to complain about FiveStars

Easy to use and customer can easily understand the peocess

Improvement at customer support service feature

Great software that allows easy membership management.

A little pricey but we’ll worth the cost.

This software encouraged me to continue to come back to get rewards, the rewards seemed like a bonus!

Sometimes I would get too many text notifications, but I was able to easily opt out and this varied on the business.

It is user friendly. You just go shopping, give them your phone number and you receive points. Then you use the points to get rewards. How simple is that.

Only certain vendors participate in the program. There are expiration dates on some rewards.

I love that it's very easy to use at the register, and you can see how many points you have earned from previous purchases. Also, very easy to implement your rewards.

Wish every five star company/business that a user shops with could be listed on the main page. That way, One could see the points or incentives towards their next purchase. That would in tern- give them more reason to come shop at the business.

Fivestars is an excellent software that is easy to use and is great for rewarding current clients. You can customize the rewards you give to current clients very easily. The text out feature is also nice to get your current promotions out.

When you sign up for the program they sell you on the business matching (marketing) for people that are on the app and near your business. You can create specials that pop up when people that use the app are near by. The problem is they don't switch on business matching for you unless you sign up 20 new fivestars members a week. I operate a spa that sees a lot of repeat clients and we don't always have 20 new clients a week which makes it very hard to be able to utilize this part of the service. I think smaller businesses should know this before they pay the big price tag for the hardware and service. Or they should find a way to include smaller businesses more effectively.