Tiledesk Reviews

Tiledesk chatbot service is very good and advanced we can customize that with a human touch. Customer service is good. It is open source and easy to use

Third-party integration is limited; Multiple language support can be added to make it more widely used. UI/UX could have been better

Building customized chatbots is now a breeze without writing a single line of code. Our clients can now easily engage with their customers and nurture them through the sales funnel.

Tikedesk is excellent however I'd love to see more advanced customization options in future updates

Tiledesk Chatbot is a game-changer! Exceptionally efficient and customizable, it has transformed our customer support, providing 24/7 assistance and invaluable data insights. High praise for this fantastic tool!

Nothing. Furthermore, now with the new designer it is also very convenient to program chatbots

1. Live & proactive chat.2. Query ticket & support ticket management.3. Real time consumer facing chat.4. Chat history is available.5. Intelligent chatbot is very useful.6. Real time activity tracking.7. Automatic responders are very helpful.

1. Pricing is more expensive that other options.2. Difficult to customize the tool for specific use.

I've tried several platforms like Tiledesk to have a multichannel communication under the same platform and what I really liked about Tiledesk is the easy it is to get started having many templates that can easily be customized to start working.

The pricing tier to access the most common messaging apps could be lower.

We got an excellent outcome of customer support and it help to increase our engagement with the customers . Live chat is awsome of this platform

As I haven't found any concerns from this platform everything works well

The wide range of features of the product helps the company to have an effective communication with its customer . The help desk feature helps to deal and act on the immediate issues that needs resolving.

There is not great flexibility in customizing the product . The mobile based application for this product is also not so great !

Tiledesk is user-friendly, fully functional chat and conversation bot with a quick search engine. It is more affordable and an open-source platform.

Tiledesk will get slow when we use a large volume. UI could have been better. Language support is limited.

We evaluated the chat functionality which seems to be very useful and straight forward to integrate and the creating own Chatbot to reply is another interesting feature that we love.

User management which is already there in our DB and no need to create duplicate in Tiledesk again and Ticket creation which is not configurable. It will be better if we able to configure our own user , ticket and Data management.

The chat is very easy to use, great for communication with clients.

Lots of questions asked in initial chat, can confuse clients

Tiledesk ensures that customers can get the best customer support services as it uses Chatbots to deliver fast replies and also automate all this whole process.It increases customer engagement through live chatting.It automates sales process to save time and increase productivity.It also improves customer satisfaction level.This tool also enhance ease of lead generation.

There is nothing that hinders me from achieving all my objectives an needs when using Tiledesk.It's a Help Desk software that delivers better customer service anytime.

Tile Desk allows users to customize their support portal to match their brand's look and feel.

Tile Desk has limited integrations with other third-party tools, which may be a drawback for businesses that rely on several tools.

It is helping us to create customizable chatbots that are trained to respond to customer inquiries, automate repetitive tasks, and provide personalized recommendations.

Earlier we faced some challenges where bots were to understand the real-time issues and provide the technical solution to the customers. Which is now addressed.

Automated chat with Bots its really Handy when it comes to costumer chat.

It was really helpfull. Had a good experience.

The chatbot is easy to program and operate then thera well screen presentation during live chat

Impressive because is user based and convenient

Tiledesk's customizability, as it is suitable for any business. Furthermore, Tiledesk interfaces with many programmes, knowledge systems, and process solutions, making it even more useful.

Tiledesk has a learning curve because it is new to conversational architecture and support. Tiledesk is easy to use and focuses on the handoff between chatbots and humans.

1. Ease of use2. Lead gen templates3. Integration with social channels

1. Pricing2. Could support more channels3. Reporting could get better

TileDesk is an extremely useful app for creating chat rooms and managing automated help desks for our users

Setting up a help-desk can be difficult at times

It is very useful to communicate with the customer directly. This app is little slower but quick help for the clients.

The UI of this application is very basic feature. There will be lack of push notifications. Some vital features are missing.

What I like most about Tiledesk is that it resolves the majority of our customer service problems. For example, the chatbot, generates and answers most of the general questions that our customers have.

What I like least about Tiledesk is that sometimes the system is slow and laggy, other than that it works perfectly!