Goldie Reviews

I liked how user friendly Appointfix was. I liked how it prompted the address, while filling in (a feature which has since been removed), the support team were helpful (yet did put in place what they said they were working on, being an address tab under a customer details )
The messages were sent from number and I could approve the messages.

The support team, well just [SENSITIVE CONTENT HIDDEN], who is condescending when I asked to have the text messages go back to the premium service with myself approving them. Questioning the tablets I use are able to send text, pointing out they are automated and I can change the out going message.
The fact from 1st Nov 2020 we have send 176 text messages and being told we have used all 500 aloud text. This maybe due to a fault of the system sending 3 reminders to one client. Whcih we have had multiple reports from clients. Again a fault I have brought up with [SENSITIVE CONTENT HIDDEN] and support team, yet to receive a reply along with attached photo. Good customer service

It is very user friendly and constantly improving their features and notifying the business owners on the latest updates.

I do not get a Ring or tone for my notifications when I receive a new customer.

Goldie helps me run my business smoother and adds a professional touch to the process. I don’t know what I would do without it.

I love the rate I am paying now, however, I think it’s a HUGE jump in price if I need to add on another employee to the book scheduling. For what I pay right now in year is the same cost of 2 months to add one just 1 employee! I am really hoping there will be a more affordable option in the very near future.The mass communication doesn’t provide privacy feature that keeps other clients from seeing each others numbers. Needs a feature similar to email where it can blind copy contacts. Wish there was a follow-up text to go with the reminder after those confirm. I send it manually right now. It would be nice to have an auto response feature similar to other platforms (ex. Facebook messenger).

I love the reminder/confirmation service

I wish there was more online booking features, such as adding a short description to the service's or changing the layout of service's with headers etc. Being able to save clients card on file on my end.

Visuals are simple, bold and easy to comprehend (please never change). The App is very easy and reliable to use. All of my clients have given excellent feedback on it's efficiency.

Being unable to access the app via PC is very frustrating. Especially when you have misplaced your phone. When this is fixed, I will become premium.

How easy it is to set-up your calendar and services and the best part besides having you own website is the confirmation/ reminders messages that the app send the clients

The least that i like is how long it takes for the money to be available in your account.

I like that it’s free, and covers all the areas I need in order to run my business: online booking, client notes, simple and straightforward set up of services, calendar syncing

The “time off/book event” buttons are annoying in that once you click them, they send you to a random date/time selection, rather than the specific day and time you have clicked on to book off.

What I like most about Appointfix is the app's ease, convenience, and functionality. It is easy to use and intuitive, making it easy to implement from the start.

I want to add more notes about clients and especially about their sessions.

Its simple to use, makes sending messages much easier. For a over a year I have used and tried and tested many scheduling apps but I have only stuck with appointfix. I've had no issues, and I have enjoyed the app experience. I have happily reccomended to many others who were starting their own business and still do so.

Minor issue, which is currently being looked at. After declining an appointment, you can no longer find the customer details unless they reply the email.

The week-on-a-page interface is helpful, and rather unique among calendar & appointment apps. It's exactly what we need for mental health office visits, which are always 60 minute, usually weekly appointments. We tried one that had drag-and-drop feature (which was nice), but it was unreliable, and there was virtually no help available from the app designers. Appointfix is extremely stable, works as intended, and the customer service is absolutely the best. You interact by email, because of the time difference between U.S. and Europe where they're located, but they give prompt, personal attention to your issues every time.

All my appointments are green. It's not a big deal, but I might enjoy picking another color. Drag-&-drop would be a nice feature, as long as it doesn't reduce the stability of the app--I wouldn't want that. So, if it's not broke, don't fix it.

It is very easy to use and I like that I can follow up with my clients after their massage asking how they are. It provides a nice element to the customer care sector of business.

Sometimes there is glitches when you want to send messages. I have noticed this over the last few weeks that it takes up to 1-3 attempts for the message to show in the text message so you can send it to the client. I don't know if there has been a software update, but I will try updating it to see if it rectifies this. It is just time consuming and usually it is always glitch free and a great system. Also it use to prompt me to send reminders and I don't seem to be getting those either so maybe something has changed.

The thing that I like most about the app is that everything is in one place. I also love the Instant booking messages and The reminder messages.

The thing that I like least about the program is that you are not notified when scheduling multiple appointments if you are booking over someone else. There is no warning that you are double booking or sometimes triple booking.