--- description: Learn how Emotive can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for Emotive. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Emotive Reviews, Prices & Ratings | GetApp UK 2026 --- Breadcrumb: [Home](/) > [Mobile Marketing Software](/directory/309/mobile-marketing/software) > [Emotive](/software/2069556/emotive) # Emotive Canonical: https://www.getapp.co.uk/software/2069556/emotive Page: 1 / 6\ Next: [Next page](https://www.getapp.co.uk/software/2069556/emotive?page=2) > Emotive is the world's first and only consumer sales platform. We enable eCommerce brands to scale 1:1 relationships with millions of customers through two-way text message conversations. > > Verdict: Rated **4.3/5** by 106 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Emotive •Easy to set up and get started with a day free trial. •Guaranteed five times return on investment (ROI) on SMS marketing spend. •Collaborative support team provides tailored guidance and automation. •Monthly calendars and strategies inspire personalized SMS content. •Integrates with ecommerce platforms and marketing apps for seamless experiences. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 106 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Emotive ## Commercial Context - **Pricing model**: Per Feature (Free Trial) - **Pricing Details**: Please contact Emotive for pricing details - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - 2-Way Messaging - API - Audience Targeting - Automated Responses - CRM - Campaign Management - Chatbot - Contact Management - Customer Segmentation - Engagement Tracking - Human Handover - Live Chat - Mass Texting - Message Personalisation - Mobile Access - Mobile Alerts - Mobile Coupons - One-to-One Messaging - Product Recommendations - Real-time Conversations ## Integrations (11 total) - BigCommerce - Gorgias - Help Scout - Justuno - Klaviyo - Mailchimp - Shopify - Slack - WooCommerce - Zapier - Zendesk Suite ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) ## Category - [Mobile Marketing Software](https://www.getapp.co.uk/directory/309/mobile-marketing/software) ## Related Categories - [Mobile Marketing Software](https://www.getapp.co.uk/directory/309/mobile-marketing/software) - [Conversational Marketing Software](https://www.getapp.co.uk/directory/1659/conversational-marketing-platform/software) - [SMS Marketing Software](https://www.getapp.co.uk/directory/1291/sms-marketing/software) - [eCommerce Software](https://www.getapp.co.uk/directory/744/ecommerce/software) ## Alternatives 1. [Omnisend](https://www.getapp.co.uk/software/112199/omnisend) — 4.7/5 (836 reviews) 2. [Project Broadcast](https://www.getapp.co.uk/software/2071206/project-broadcast) — 4.9/5 (647 reviews) 3. [SlickText](https://www.getapp.co.uk/software/111837/slicktext-com) — 4.8/5 (268 reviews) 4. [Attentive](https://www.getapp.co.uk/software/2047148/attentive) — 4.8/5 (108 reviews) 5. [TextP2P](https://www.getapp.co.uk/software/118243/text-p2p) — 5.0/5 (124 reviews) ## Reviews ### "A lot of bugs - but overall good experience." — 4.0/5 > **Karagan** | *8 March 2022* | Retail | Recommendation rating: 8.0/10 > > **Pros**: I've had a great overall experience with emotive as far as success with our customers. Emotive offered a unique way to have conversations at scale with our customers. We have been able to build out robust flows that give every customer a very personalize experience that adds value and I love emotive for that. > > **Cons**: We had a lot of flaws along the way that caused a lot of trouble for us internally. This is mainly pertaining to their human handoff team, who is not trained well enough to take on highly personalized conversations. No option to turn off. Limited segmentation as well - and very slow delivery for the messages during high volume times. ----- ### "So Happy We Made the Switch" — 5.0/5 > **Victoria** | *28 May 2024* | Cosmetics | Recommendation rating: 10.0/10 > > **Pros**: The Emotive team has honestly been the key reason I decided to switch from Postscript. They were so hands on from the day we had the first zoom meeting. They followed up with me constantly even when I was slow to respond (we were in our equivalent to Black Friday). They worked out very competitive pricing for us and everything I needed to make the transition smoother they did in a timely manner, which as business owners we know is super important. I truly could not be happier with my experience. The dedicated team that helps respond to customers truly is a selling factor I don't think they push enough. Emotive is so awesome with this\! The are times our team is busy and we don't want costumers having a question that isn't resolved. They handle the responses that they can. Truly happy we switched > > **Cons**: Emotive could definitely work on customer segments. This is my biggest drawback,the ability to segment customers that HAVEN'T made a purchase in a time period is frustrating and should be standard. > > Still very happy with the support team and the overall functionality of the app ----- ### "The Worst Customer Experience of My Entire Life as a Business Owner" — 1.0/5 > **Nick** | *23 January 2023* | Consumer Goods | Recommendation rating: 0.0/10 > > **Pros**: Nothing. Texting is a very basic service, all they do is blast a 160 characters to your list. They bring nothing special to the table in regard to shit > > **Cons**: They DO NOT care about you and will enact shady practices in order to squeeze as much money out of you as possible before you inevitably switch to a better service > > Emotive is hands down, bar none, the worst company I've ever had the pleasure of working with/being stuck in a contract with. I've never been treated so horribly by a company, let alone one that I paid over $100k to. They do not care about their customers AT ALL, all they care about is collecting their next monthly payment. They also implement policies that are borderline illegal, or have become illegal since after they implemented these policies. For example, they will auto renew your annual contract, one worth $40,000+, without a single notification, email, or confirmation that this is happening. Which is considered illegal now, but unfortunately it became law after my contract renewal. I reached out one week after it was renewed stating that I did not want to renew my contract, and Emotive told me nope, we'll be collecting our $40,000 no matter what, even though what we did is now illegal, it wasn't at the time. Also, the clause in my contract about renewal WASNT EVEN IN THE CONTRACT. The contact had a small link to "additional terms", in which the auto renewal without notification terms were buried. Again, this one is borderline illegal and definitely unethical, and by design. And they stated that they'd rather get lawyers involved than let me cancel my contract because I missed the cancel deadline by 5 days. On top of that, they charge more for inferior tech than their competitors. If you're considered Emotive, run for the hills, please. This is a horrible, horrible comp ----- ### "Would recommend" — 5.0/5 > **Trina** | *25 June 2024* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Vey quick response time on customer service / troubleshooting. > > **Cons**: Some glitches in their analytics platform. > > Excellent experience, would recommend to other small businesses who would benefit from support on the creative and ideation side with SMS. ----- ### "Why I recommend Emotive" — 5.0/5 > **Ofra** | *15 May 2024* | Design | Recommendation rating: 10.0/10 > > **Pros**: Great and very responsible team to work with. Always reply in a timely manner and take the time to help our company grow. > > **Cons**: I would prefer a slightly better rate if possible per each time > > Great and very responsible team to work with. Worked with this company then moved to a different one. Was disappointed and returned to Emotive. Obviously great service. ----- Page: 1 / 6\ Next: [Next page](https://www.getapp.co.uk/software/2069556/emotive?page=2) ## Links - [View on GetApp](https://www.getapp.co.uk/software/2069556/emotive) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data