Private Practice Software Reviews

Private Practice Software

4.5 (46)
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Healthcare practice and patient management tool

Overall rating

4.5 /5
(46)
Value for Money
4/5
Features
4.2/5
Ease of Use
4.3/5
Customer Support
4.5/5
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46 Reviews for UK Users

Rachael
Rachael
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Good for mailings

Reviewed on 09/05/2024

Really good support been with them 22 years

Really good support been with them 22 years

Pros

Easy to use, clear and very reactive and adaptable. Best feature is the mailings that can target specific groups or non returners.
Every time i do a mailing i get lots of bookings online.

Cons

Their draconian GDPR. The unsubscribe button is often mistaken for the attached file so then the pt unsubscribes and moans at me as i havent sent them their receipt. Which is now impossible for them to receive. They need another prompt saying If you unsubscribe you wont ever get a receipt or appointment reminder. Do you really want that?

Response from Rushcliff Ltd

Hi Rachael, thanks so much for your lovely review and we're so glad to hear that PPS is helping to promote and support the continuing success of your business! As for the unsubscribe link in your emails, this can easily be resolved by switching to using your own SMTP details rather than our default ones. If you pop our support team an email they can help you to make this change and hopefully it will improve your client's experience and avoid accidental unsubscribes!

Philip
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Efficient and Flexible

Reviewed on 14/05/2024

I have remained a customer as PPS has had good customer service and whist not perfect is good...

I have remained a customer as PPS has had good customer service and whist not perfect is good across all areas.

Pros

PPS is great for managing your healthcare business across the board with good patient records section and strong account management

Cons

PPS does not always link with the prominent exercise tools software available at market

Alternatives Considered

TM3

Reasons for Choosing Private Practice Software

Better accounts software and electronic record keeping

Switched From

MDToolbox-Rx

Reasons for Switching to Private Practice Software

POS was a slightly. Better on cost and I wanted a stronger accounts package

Response from Rushcliff Ltd

Hi Philip, thanks so much for taking the time to leave a review, your feedback is incredibly valuable and helps us to ensure that we can continue to offer the best possible service to all of our customers. We're so happy to hear that PPS is meeting your needs. As we continue to introduce new features, don't forget to take advantage of our free online training to ensure that you are always making the most of PPS!

Sasha Rachel
Overall rating
  • Industry: Hospital & Health Care
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Just OK but decent value

Reviewed on 14/05/2024

software is just OK, serves most of our purposes but feels very dated and lots of frustrations with...

software is just OK, serves most of our purposes but feels very dated and lots of frustrations with it, support people are generally excellent

Pros

Online tech support is very good, but frustrating that phone support isnt as accessible as it used to be.

Cons

Bugs that never get fixed, system failings that don't get addressed, lots of aspects of the system that never get improved so its very time consuming to use.

Response from Rushcliff Ltd

Hi Sasha, thanks so much for taking the time to leave a review, your feedback is incredibly important to us. I'm sorry to hear that you have experienced some issues with bugs and/or glitches, our technical team works very hard to resolve any issues that are identified whilst keeping a good balance of developing and releasing new features. Our beta program does allow early access to updated versions of PPS which may contain some bug fixes that you are waiting for, if you are interested in accessing our Beta programme, please let the support team know and we would be happy to guide you through it.

Martin
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A great decision to move to Rushcliff's PPS software

Reviewed on 24/06/2024

PPS software implementation across all of our clinics was one of the best operations decisions we...

PPS software implementation across all of our clinics was one of the best operations decisions we have ever made.

Pros

Ease of use and great software support. The team are swift to respond.

Cons

It was a steep learing curve but initial detractors have become its greatest advocates.

Karen
Overall rating
  • Industry: Education Management
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

A useful system with flexible option to meet individual need

Reviewed on 09/05/2024

Good, have been happy to use and would use again. Add on costs might be prohibitive

Good, have been happy to use and would use again. Add on costs might be prohibitive

Pros

I was able to learn how to use it fairly quickly, there was a good level of support

Cons

Sending emails has been problematic, we must cut and paste emails for records as we don't use the emails in PPS. Uploading data sets has always been a bit clunky but resolvable

Response from Rushcliff Ltd

Hi Karen, we really appreciate you taking the time to leave such a lovely review of PPS. There is a solution that will remove the need for you to copy and paste your emails that our support team can assist you with by simply swapping our default SMTP details with your own. Making this change would mean all outgoing emails from PPS can be seen in your email client's sent box, this might make it easier for you to use the built-in email facility and save you a few extra steps.

Susie
Overall rating
  • Industry: Alternative Medicine
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent software for all medical or client based companies

Reviewed on 09/05/2024

Outstanding - mainly because Rushcliffe our provider has excellent backup support and always there...

Outstanding - mainly because Rushcliffe our provider has excellent backup support and always there if I need them.

Pros

Ease of use. Makes every day admin tasks simple and quick. All patient records held in one place, no need for any paper in the practice. Accounting made easy and simple to keep a track of outstanding accounts. Setting up of email templates is a breeze - I could go on.

Cons

The only con I have is that the online patient registration form is not easy for the patient to complete - far more complicated that it needs to be in particular the drop down dates for date of birth is hard to get.

Response from Rushcliff Ltd

Hi Susie, thanks so much for taking the time to leave a review for PPS. We're delighted to hear how happy you are with the service that we provide and that PPS has been able to help you and your practice thrive! We do offer free online training if you'd like to go through the online patient forms with a member of the team to see if there are any improvements we can make for you and your clients. If you'd like to go through this with someone, you can book a training session via our website or email our support team.

Gareth
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

PPS Review

Reviewed on 09/05/2024

Overall it is positive. We have had issues in the past but happy to remain a loyal customer!

Overall it is positive. We have had issues in the past but happy to remain a loyal customer!

Pros

Familiarity. We are using the systems since 2006.

Cons

It is not very intuitive. I have trialled other systems which are much easier to use. To set up something new on PPS therecare a lot of steps back and forth through Tools. I generally need to ask support as I then to forget.

Response from Rushcliff Ltd

Hi Gareth, thanks so much for you feedback. We're so happy to hear that your general experience with PPS has been a positive one. We're really keen to offer lots of help and support to our customers, so we'd love to connect via an online training session to see if we can help with any areas of the system that you feel might be less intuitive. You can book a free online training session via our website or by emailing our support team. We do also offer PPS Express, if you are currently using PPS, you might find PPS a little easier to use, we'd be happy to offer a free trial to see if you like PPS Express and the different user interface, please do get in touch if this is something you would be interested in, we would guide you through it all, of course.

Jacqueline
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Fabulous product and fantastic customer service

Reviewed on 09/05/2024

Highly recommend for ease of use and reliability. Customer service is outstanding.

Highly recommend for ease of use and reliability. Customer service is outstanding.

Pros

The customer service is outstanding. No matter what you need help with big or small the team are always on hand and quick to respond. We have been with PPS for over 20 years and honestly would not change. We very rarely have any problems its an great product and easy to use.

Cons

Everything is at your finger tips. From Patient history to booking appointments it is all very user friendly.

Response from Rushcliff Ltd

Hi Jaqueline, thank you so much for taking the time to leave such a wonderful review. We're delighted to receive such positive feedback for our team and it is amazing to hear that PPS has been supporting your practice for so long, long may our partnership continue!

Brent
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Increasingly disappointed

Reviewed on 24/06/2024

Was good when it was first launched. I would definitely go for something more reliable if chosing...

Was good when it was first launched. I would definitely go for something more reliable if chosing again.

Pros

The basic functions are easy to use once set up. The email support service is generally helpful but only if you can ignote problems for a day or two at a time. It was a great pity that they abolished their telephone support when they all started to work from home instead.

Cons

A nightmare to work with online. Constantly logs out and takes ages to go through ridiculously cumbersome login procedures a dozen or more times each day. Very complicated and non-intuitive accounting functions. Difficult to design forms. Poor integration between hosted and express versions.

Heather
Heather
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

The Good Ol Private Practice Software

Reviewed on 16/09/2024

On a daily basis, it helped me schedule appointments, manage patient records, and handle billing...

On a daily basis, it helped me schedule appointments, manage patient records, and handle billing and invoicing efficiently. I had stated it was old-fashioned but got the job done.

Pros

It has an advanced billing and invoicing system, which is one of its best features. The system creates invoices automatically, tracks payments, and simplifies billing procedures for easy financial management. It guarantees reliable and up-to-date financial records and eliminates the workload for administrators like myself!

Cons

Its older-fashioned than most software today, but it gets the job done

Tim
Overall rating
  • Industry: Alternative Medicine
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Many Years of Great Service

Reviewed on 04/02/2025

I've been using Private Practice Software for well over 15yrs & plan to stay until retirement.

I've been using Private Practice Software for well over 15yrs & plan to stay until retirement.

Pros

The diary for appointments is great, clients get email confirmation & text reminders of appointments. They have always said how good the reminders are, it's really cut down on missed appointments.
There support service team are so very helpful whenever needed.

Cons

There is nothing not to like, has more than enough great features.

Sarah
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Brilliant system!

Reviewed on 09/05/2024

Very good, cost effective practice management software. A real game changer!

Very good, cost effective practice management software. A real game changer!

Pros

Has greatly improved the efficiency of our practice with online booking and mobile access so made it much easy to manage bookings even away from work. Appointment reminders have greatly reduced forgotten or missed appointments too. Easy to block out times.

Cons

Cost jumps quite quickly if adding more than one practitioner. Can sometimes seem to log out without realizing so just circles on booking screen. Then have to manually log out and log back in

Response from Rushcliff Ltd

Hi Sarah, thanks so much for your wonderful comments. We're so happy to hear that PPS has played such a big part in the success of your practice and it's great to read how you have put the different aspects of our services to use!

Gael
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Software

Reviewed on 09/05/2024

Great and happy to continue using it. Not had any real issues with it since I started using it

Great and happy to continue using it. Not had any real issues with it since I started using it

Pros

I like the ease of using PPS and the support is great too. It’s very straightforward and offers many great features within it

Cons

It doesn’t have repeat appt feature which I would find very useful

Alternatives Considered

Cliniko

Response from Rushcliff Ltd

Hi Gael, thanks so much for taking the time to leave a review of PPS and thank you for such positive feedback, we are so happy to hear that you are enjoying using PPS and making the most of everything it has to offer. I will pass your feedback on the 'repeat appointment' feature to our development team, we are constantly updating PPS Express so please keep an eye on your emails for the latest on updates and new features.

Ged
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

PPS Standalone System

Reviewed on 28/06/2024

Only practice software we've had, we'd done everything on paper till we installed it in 2011. We...

Only practice software we've had, we'd done everything on paper till we installed it in 2011. We have considered changing when other companies run promotions but always come to the conclusion that we're getting good value and service.

Pros

Most functionality easy to setup/amend and provides information in a clearly.
Support team quick to respond

Cons

Integration with 3rd parties not always as smooth as we'd like

Chris
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

Good diary system but is starting to look outdated compared to others

Reviewed on 04/02/2025

Used to be great but due to the slow system I am considering migrating elsewhere

Used to be great but due to the slow system I am considering migrating elsewhere

Pros

Easy to use and straightforward. Basic functions for a good monthly fee

Cons

Express system is now very slow to the point where screens can take over 10 seconds to load. Doesn’t sound like much but gets frustrating during a busy clinic

Sam
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

A great all-round solution for our Healthcare Small Business

Reviewed on 09/05/2024

I generally think that PPS covers most if not all of our needs and is user friendly. New members of...

I generally think that PPS covers most if not all of our needs and is user friendly. New members of staff sometimes can take a long time to get to grips with everything but the support staff are excellent.

Pros

The diary and appointments function are great and easy to use, but I particularly like that we can use PPS for everything we need from invoicing to client contact to marketing.

Cons

Sometimes due to pop up information boxes, it takes a longer time than I would like to complete a simple task.

Response from Rushcliff Ltd

Hi Sam, thanks so much for your wonderful feedback. It's great to hear that PPS is able to support all of your practice needs and that you've had such a positive experience with our support team. We do offer unlimited online training, please do feel free to take advantage of this whenever you get a new member of staff and hopefully we can help to get them up to speed a bit quicker and take the pressure of you and the team. You can book training at any time via our website.

Evonne
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Evonne Prince

Reviewed on 10/05/2024

Generally good over the years but feel I under use it. Could do with a refresher course and start...

Generally good over the years but feel I under use it. Could do with a refresher course and start doing notes electronically.

Pros

Easy to access and find data needed. Can email invoices and send appointment reminders.

Cons

Can’t find patients unless know the surname.

Response from Rushcliff Ltd

Hi Evonne, thank you so much for taking the time to leave a review of PPS, we really appreciate your feedback, it is incredibly important and enables us to continue to offer the best possible service to our customers. There are a few different ways to find patients in PPS, including using part of their name, email address, telephone numbers etc. This is something that we could go through in a free online training session which you might find useful as you also mentioned perhaps needing a refresher course. Your free training session can be booked via our website or by emailing our support team.

Neville
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

PPS express suits me and my practice

Reviewed on 04/02/2025

The product is easy to use and works well for clients. I especially like the email reminder option.

The product is easy to use and works well for clients. I especially like the email reminder option.

Pros

As a sole practitioner is a great to be able to access your patient notes wherever using the app. I like the ability to create custom forms and there is a great way to integrate this into clinical practice and the business

Cons

Some of the new features in the program create obstacles to being able to make a clean consultation such as checking medical history, et cetera and I would like to be able to turn these off.

I’m also disappointed that the price is increased quite a bit from when I first joined a few years ago

Stephanie
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great for a lone practitioner

Reviewed on 09/05/2024

Easy, reliable , supportive team when had any issues. Affordable for a lone practitioner. Creates...

Easy, reliable , supportive team when had any issues. Affordable for a lone practitioner. Creates reminders for patients and a reliable accounts info

Pros

Beats price of others when trying to manage finances as a lone practitiner.
Great online support

Cons

Sometimes cant always find the patient immediately

Response from Rushcliff Ltd

Hi Stephanie, thanks for your wonderful feedback. We're so happy to hear that PPS is able to support you in your practice as a solo practitioner. We'd love to offer some advice on how to make finding your patients easy, if you'd like some help on this, please email our support team. We do also offer free online training which you can book via our website if you would like any help with any other areas of PPS.

Sascha
Overall rating
  • Industry: Medical Practice
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A straightforward software solution

Reviewed on 04/02/2025

A simple to use software package that covers all my software needs.

A simple to use software package that covers all my software needs.

Pros

Simple. Intuitive.
Excellent support when things go wrong with clear instruction.

Cons

Receipts sent via email often don’t arrive.

kirsty
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I have used PPS as my practice management software for nearly 25 years

Reviewed on 24/06/2024

customer service is very good- If i have any issues a quick email to PPS support gets the problem...

customer service is very good- If i have any issues a quick email to PPS support gets the problem sorted promptly

Pros

easy to use
easy to produce end of year account reports
easy to send mailshots

Cons

lost the ability to produce reports in graph form which i found useful when it was available
Seems to be too easy for clients to unknowingly unsibscribe to emails which means they then dont get appointment confirmations etc

Paula
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Comprehensive & Exceptional Customer Service

Reviewed on 05/02/2025

Overall happy with system and great friendly customer service team always help promptly

Overall happy with system and great friendly customer service team always help promptly

Pros

Comprehensive and exceptional customer service, simple to use and straight forward would highly recommend.

Cons

sometimes it can be frustrating when system crashes but generally sorted promptly - also having to memorize log in at first can be annoying as system isn't set up to remember so takes a while to get head round it as such long random words

Nicola
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Physiotherapy user of PPS

Reviewed on 24/06/2024

Very good except for issues already mentioned.

Very good except for issues already mentioned.

Pros

Ease of use, access to note management and app.

Cons

Email reminders often dont work. Would like to link to exercise software.

Paul
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

20+years of use - can't be all bad.

Reviewed on 24/06/2024

It's been very good for many years but appears to be becoming a little clunky of late.

It's been very good for many years but appears to be becoming a little clunky of late.

Pros

Appearance. Ease of moving around the features.

Cons

Drop-down lists don't work properly and haven't for years.
The database has reached a size where backups no longer work. Backups now have to carried out using an external zip application. This is a new problem and really is irritating.

Ruth
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Top marks for PPS

Reviewed on 04/02/2025

Excellent. Lots of options and functionality and you can use as much or as little as you like

Excellent. Lots of options and functionality and you can use as much or as little as you like

Pros

Intuitive
Great, friendly support team
Always being developed further

Cons

Nothing. I am not a tech person so if it wasn't easy to use I would know!