Manager SE Reviews

I'VE BEEN USING THIS SOFTWARE FOR 17 YEARS AND WOULD NOT USE ANOTHER PROGRAM TO MANAGE MY AUTO REPAIR BUSINESS. THE CUSTOMER SERVICE IS GREAT, I'VE NEVER HAD AN ISSUE THAT 1 PHONE CALL DID NOT RESOLVE. YOU WILL NOT BE DISAPPOINTED.

SOME OF THE REPAIR PROCEDURES ARE A LITTLE VAGUE, BUT A GOOD TECHNICIAN CAN ALWAYS FILL IN THE GAPS ON THE REPAIR.

fairly easy to use and navigate, diagnostics is pretty good. middle ground between alldata and identifix

when compared to its main competetors it is a middle ground solution the best of both worlds i guess.

Manager SE is a well established company with lots of knowledge.

Manager SE was not moving with the times of modern technology

Easy to use. There's a place for almost any kind of customer or vehicle information. Easy to customize WIP screen by user. Lots of useful reports for reporting metrics to outside CRM companies or in house marketing. EXCELLENT CUSTOMER SUPPORT! Full of features for tracking every imaginable metric. The software platform is always evolving and updating with new features. Best feature of all: Integration with the digital inspection platform Bolt On Technology.

The layout of parts and labor in "estimate" or "invoice" is very poor. For some reason, it puts parts on one side of the sheet and labor on the other instead of just presenting each job as an item. This format is confusing and hard to read. The font for the final dollar amount is so small it seems slightly deceptive. I've begged Mitchell to get with the program and offer another format. The good news is that if you have Bolt On it can generate a sensible and good looking invoice.

Customer tracking was great, recommended work/revisions are easy to track.

No online way for Technicians to communicate recommended work with service advisors and parts. Mobile App is useless. Not cloud based Additional charge for every computer that needs access to it. cannot be accessed remotely.

The simplicity of the software is amazing

They are outdated in many areas of operation

Nothing,

Everything, The clunkiest over engineered program to use. Horrible

It did the basics. Nothing special. Hard to navigate sometimes.

Customer service is garbage. They will lock you into a contract without you knowing it and they will keep charging you even after your contract is up. There are better and cheaper companies out there that won't rip you off by charging way too much for services you don't need.

Ease of use. A lot of options for reporting. Various account levels/ add ons to fit various budgets.

Program is very dated- feels like the user interface hasn't been updated since Windows 95. When we updated our systems we had a bit of a glitch. It was worked out but system definitely feels dated.

I liked that it wasn't overly complicated, but it was clunky and annoying and not a nice looking software.

I didn't like a lot of things. Mostly how clunky it is, how unprofessional it looks, all the things you have to add on to it to get what other softwares have, as well as the price and customer service "crew"

Easy to use. Fairly flexible. Easy to read, etc. Been using it for years.

Really, REALLY want it to be online! I think if Manager wants to keep in the game they will need to step up more innovations. It's not as flexible as other products, which I will be looking at this year.
There have been slowdowns recently, which have been frustrating!
We have used Mitchell for years, but may move on if things don't change.

Very easy to use, Transfering and ordering parts from the invoice

Price. And only being limited to connecting to the host computer

Creating invoices is so simple, you can link suppliers, transfer labor time, and transfer parts right into the invoice.

Searching for repair information is tricky, you have to know the system to find right diagrams. Customer service also always has a long wait.

Repot section. Being able to transfer info to invoices.

Customer service is terrible. They try to trick you into to getting more services to drive profit.

I honestly can not think of one. Maybe the possibilities the software has, but it just is not written well in my opinion.

Where do I start. Much more complex to use than Napa Tracs. Extra steps to do the same thing I could do in Tracs. No where to add expenses such as shipping to a P.O. Support just told me to add it as a canned job! That will add it to the customer's invoice, but will not show the cost of shipping I paid, therefore considering the amount as profit. No where to break down bulk items such as oil into individual units. This also happens from time to time with no known cause or solution:
01/29/19
Error: DBConcurrencyException

An unknown error of type DBConcurrencyException has occurred.

Began after Spell Check and would not save the text entered; continued to pop up after modifying a part quantity.

02/22/19
Many times when opening ProLink via a repair order the vehicle information won't be transferred.
Never happens when opening FirstCall.

Software is great, I have used it for 18 years

Billing Department took 2 years (Feb of 2017) to advise me my billing was off. Then they advised me I had to provide the burden of proof to them it has been paid. So after talking to their Rep. My account was brought up to date. No more than 4 days later I received yet another letter telling me they would gladly toss away an 18 year relationship to collect a debit that CSR assured me was paid in full until 6/20/19
Doing very rough math Silzer Auto Repair has paid Mitchell1 around 87 thousand dollars over 18 years but this was very unimportant to them

easy to use. software is fine and very easy all though I found some other companies out there that use the same layout as Mitchell and it cost half the price. Once I get out of this 2 year contract Mitchell scammed me into I will be switching.

Price is very high shop around you find out Mitchell is over priced. Also when I got Mitchell they were running a CRM special 3 months free CRM. well I used it for 6 months and then decided I was going to cancel it. Only to find out I had to cancel with in 3 month trial. So I said ok when can I cancel it I was told 1 year. 1 year came up and now they tell me ohh no its a 2 year contract which i WAS NEVER TOLD THAT. so now when my 2 year is up I will be dropping Mitchell completely.

this, has everything, Manager SE or aka Mitchell 1 is a great tool that keeps my customer info organized
keeping the shop running smoothly

it takes some getting used to, there are training videos on youtube, but i suggest you get familiar with it before you start to depend on it or it can be a bit stressful

Good part finder and labor times, good to have the recall info on the main screen.

Nowhere to put photos, or hide labor/parts cost to show quotes