--- description: Learn how FixMe.IT can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for FixMe.IT. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: FixMe.IT Reviews, Prices & Ratings | GetApp UK 2026 --- Breadcrumb: [Home](/) > [Remote Support Software](/directory/563/remote-support/software) > [FixMe.IT](/software/2336/fixme-it) # FixMe.IT Canonical: https://www.getapp.co.uk/software/2336/fixme-it Page: 1 / 17\ Next: [Next page](https://www.getapp.co.uk/software/2336/fixme-it?page=2) > Remote support software designed for delivering on-demand and unattended support from anywhere in the world. > > Verdict: Rated **4.8/5** by 389 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of FixMe.IT Easy three-step connection Lightweight \& easy to use Unlimited number of concurrent support sessions Unattended access Trouble-free connections in any environment Secure data transfer \& optional two-factor authentication Branding options ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 389 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Techinline - **Location**: Toronto Ontario, Canada - **Founded**: 2007 ## Commercial Context - **Starting Price**: US$39.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: The unlimited subscription license offers complete freedom over the term of your purchase. Monthly plan: $39/seat/month Annual plan: $390/seat/year - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English - **Available Countries**: Albania, Algeria, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Aruba, Australia, Austria, Bahamas, Bahrain, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bolivia, Bosnia & Herzegovina and 130 more ## Features - Access Controls/Permissions - Activity Dashboard - Chat/Messaging - Collaboration Tools - Compliance Management - Customisable Branding - Customisable Reports - Drag & Drop - File Sharing - File Transfer - Live Chat - Monitoring - Multiple Monitor Access - Problem Management - Real-Time Chat - Real-Time Notifications - Remote Access/Control - Remote Support Software - Reporting & Statistics - Reporting/Analytics ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Remote Support Software](https://www.getapp.co.uk/directory/563/remote-support/software) ## Related Categories - [Customer Service Software](https://www.getapp.co.uk/directory/231/customer-service/software) - [ITSM Tools](https://www.getapp.co.uk/directory/292/it-service-management-itsm/software) - [Remote Support Software](https://www.getapp.co.uk/directory/563/remote-support/software) - [Remote Work Software](https://www.getapp.co.uk/directory/1699/remote-work/software) - [Remote Desktop Software](https://www.getapp.co.uk/directory/1731/remote-desktop/software) ## Alternatives 1. [TeamViewer ONE](https://www.getapp.co.uk/software/90948/teamviewer) — 4.6/5 (11620 reviews) 2. [Zoho Assist](https://www.getapp.co.uk/software/9913/zoho-assist) — 4.7/5 (1374 reviews) 3. [AnyDesk](https://www.getapp.co.uk/software/120039/anydesk) — 4.6/5 (1781 reviews) 4. [Slack](https://www.getapp.co.uk/software/91563/slack) — 4.7/5 (24046 reviews) 5. [Supremo Remote Desktop](https://www.getapp.co.uk/software/132559/supremo-remote-desktop) — 4.7/5 (447 reviews) ## Reviews ### "Best IT support software." — 5.0/5 > **Jessica** | *16 November 2021* | Accounting | Recommendation rating: 10.0/10 > > **Pros**: I like that I can help my clients immediately when they need help. > > **Cons**: I wish I could fit the screen to my monitor like I do with remote desktop. I have to use the controls to switch between screens and scroll through the screens when the monitors aren't the same size. > > I have always had a pleasant experience with FixMe.IT. It is easy to use and not very expensive for the features I get. Customer service always responds quickly and has always been very helpful. I like to have this software so I can see what my client sees and fix their issues without having to physically go to their office. I also like being able to log on to client's computers after they leave so it doesn't interrupt their work day. ----- ### "Great bang for the buck\!" — 4.0/5 > **Alex** | *21 January 2020* | Government Relations | Recommendation rating: 9.0/10 > > **Pros**: Fixme offers remote admin access to end points that are in the field and not connected to the local domain via VPN or other connection options. This is helpful for setting up and troubleshooting issues on end points. And it is much cheaper price than competitors > > **Cons**: Sometime the local admin access for restarting as a system service is a bit wonky, its best to setup the PC and unattended access while on the local network to the domain and then kick the device out the door than trying to gain unattended access after the fact. Alsomany competitors have additional functionality to run scripts or gather data about a device in the background without the end user seeing, and Fixme does not offer that from the best I can tell. > > I like the simple connecttion to it and the unattended access feature the most. It allows me to connect to my end users easily and quickly. ----- ### "does what it needs to, good enough remote experience" — 3.0/5 > **Juan** | *1 May 2018* > > **Pros**: ability to logon/logoff, remote reboot, simple UI, simple url visit, multiple sessions running at the same time > > **Cons**: too many clicks required by user to run/accept connections, has trouble with QHD resolution, can't enter credentials to run as admin must be ran as a service ----- ### "PC Paramedics use FixMe.IT" — 5.0/5 > **Stephen** | *27 June 2020* | Computer & Network Security | Recommendation rating: 8.0/10 > > **Pros**: The client can watch what the techie is doing. Works reasonably well on a poor rural broadband connection down to 2mb/sec down - 50Kbs up Can see from the dashboard what connections have been made by team members > > **Cons**: Trying to get luddites to run the client - not easy with older users especially. Lockdown has meant connecting to home working users used to having a co-worker close by who could assist. Can take 20 minutes sometimes to start a session\! A simple click and go for the client would be a huge improvement. Lack of Mac support is a big limitation, causing us to utilises two products. Limit on number of unattended clients that can be stored is a pain in the Rse. > > Network issues, Server issues, laptop and desktop issues. Printer issues. All the usual end user problems right down to data recovery on-line. ----- ### "Cheap & Stable" — 5.0/5 > **Olaf** | *4 February 2020* | Education Management | Recommendation rating: 7.0/10 > > **Pros**: Cheap and stable is the opposite of my ex so that’s a plus. Price -\> Affordable per admin (unless you have 150+ unattended clients) Stability -\> No downtime experienced Self updating client > > **Cons**: - No OSX expert app - No Android expert app - No IOS expert app - No client app for the above either, but that’s clear when you buy. - Unattended client access can be revoked by the user without any hassle. (which isn’t helping if your client computers are used by schoolchildren) - For every 150 unattended seats you need to buy an extra admin license, whether you have more than 1 admin or not > > Reporting the above case (user revokable unattended access) would be taken in consideration by FixMe and that’s the last we heard about it. (almost a year now) ----- Page: 1 / 17\ Next: [Next page](https://www.getapp.co.uk/software/2336/fixme-it?page=2) ## Links - [View on GetApp](https://www.getapp.co.uk/software/2336/fixme-it) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data