SAP Concur

4.3 (2,111)
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Travel, expense and invoice—automated and in control

Overall rating

4.3 /5
(2,111)
Value for Money
4.1/5
Features
4.2/5
Ease of Use
4.0/5
Customer Support
4.1/5

86%
recommended this app
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2111 Reviews for UK Users

Daryl Edwine
Daryl Edwine
Overall rating
  • Industry: Oil & Energy
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Manage business expenses with SAP Concur

Reviewed on 26/03/2023

Pros

Mobility: SAP Concur offers robust mobile applications that allow users to manage expenses from anywhere, making it easier to manage expenses on the go.Integration: SAP Concur can be integrated with other enterprise systems, allowing organisations to use Concur with other applications they already use.Visibility - SAP Concur provides real-time visibility into spend, enabling organisations to better understand their spend and make informed decisions.Spend policy management - SAP Concur enables organisations to create and manage spend policies to ensure compliance and risk management.Customer support - SAP Concur offers outstanding customer support and an active user community that can provide guidance and help resolve issues.

Cons

Cost: SAP Concur can be expensive, especially for small businesses, as it requires an annual subscription and may involve additional costs for training and configuration.Complexity: SAP Concur is a complex system that can take time to master and configure, which may require additional training and support.Customisation limitations: Although SAP Concur offers customisation options, it may be limited in certain situations where organisations require further customisation.Limited integration: Although SAP Concur offers integration options, there may be limitations in integrating with some enterprise systems.Customer support: Although SAP Concur offers customer support, it can sometimes be difficult to get a quick response to a technical issue or question.

Maddie
Maddie
Overall rating
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

It's been fantastic to use, with monthly reports to measure progress

Reviewed on 16/05/2022

The company's customer service and accounting staff were always willing to help. For a simple...

The company's customer service and accounting staff were always willing to help. For a simple operation, I didn't have to fill in a lot of data in the expense reporting UI, which I appreciated. It seemed that the processes for obtaining the permit were also working well.

Pros

Since then, we've moved away from Concur's Expense and Travel modules. Whereas we won't go into specifics, our current Travel app appears to be a lateral shift, with some upgrades and some downgrades, while our current Expense app is an entirely new experience and I wouldn't consider going back.

Cons

Many times, even the real people behind the scenes couldn't get the system to do what they wanted, so I had to work with the travel provider to connect things like my frequent flyer number so I could access my status-related benefits.

Linet
Overall rating
  • Industry: Automotive
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

L.Gakii Views on SAP Concur 2 Years Utilization

Reviewed on 25/09/2024

I save a lot of time by automating workflow with the help of SAP Concur.

I save a lot of time by automating workflow with the help of SAP Concur.

Pros

SAP Concur ever since 2022 as Finance Intern has been a game changer in AP and AR automation.

Cons

I currently face zero issues on SAP Concur.

Stacey
Overall rating
  • Industry: Computer & Network Security
  • Company size: 51–200 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Great for record keeping

Reviewed on 19/09/2024

It's very detailed when tracking for hotels, millage, food and etc.

It's very detailed when tracking for hotels, millage, food and etc.

Pros

I like how they give you different tips on different problems solving. The customer service team is always willimg to show and teach you. They are well trained on the "how to".

Cons

I hate so many categories to chose from. I hate that you cannot move on without completing one task. I hate the receipts capture. Sometimes it can be overwhelming to do.

Mrima
Overall rating
  • Industry: Hospitality
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Invoicing and Payments Automation Tool

Reviewed on 06/08/2024

2- & 3- way POS, receivables and invoices matching eradicate errors hence reducing loses.

2- & 3- way POS, receivables and invoices matching eradicate errors hence reducing loses.

Pros

SAP Concur is used in few selected departments in my organization, my business unit being the main. I like that it offers iOS and Android mobile apps which makes it easy to carry out accounting tasks on the go.

Cons

However, the mobile app has limited features compared to cloud-based.

Nick
Overall rating
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

Not Worth The Cost

Reviewed on 09/08/2024

My overall experience was not great. Though it has nice features, it seemed to limit quite a bit of...

My overall experience was not great. Though it has nice features, it seemed to limit quite a bit of customization. This could have been from how things were originally setup with the companies file prior to my working with it, but I can't say for sure.

Pros

Our field users did not have a hard time logging into SAP Concur.

Cons

It wasn't easy for us to update our own information in SAP Concur without it de-syncing the export. There were also extra fields that users had to select N/A for on many transactions. Adding extra clicks and time, which lowered employees ambitions in completing their expenses.

Grace
Overall rating
  • Industry: Arts & Crafts
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Iconic Tool for Expense Analysis: SAP Concur

Reviewed on 29/09/2024

Pros

SAP Concur has totally eradicated fraud in my organization by managing expenses across all departments.

Cons

I have had no negative experience with SAP Concur for the past three years.

Pius
Overall rating
  • Industry: Religious Institutions
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

What’s SAP Concur?

Reviewed on 06/10/2024

Pros

SAP Concur automates over 80% of manual accounting tasks such as AP, AR and GL.

Cons

I have had no bad experience with this program and I use it on a daily basis.

Ben
Overall rating
  • Industry: Sports
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Invoice Software

Reviewed on 10/09/2024

Overall, the experience with SAP Concur is great. It’s not hard to learn.

Overall, the experience with SAP Concur is great. It’s not hard to learn.

Pros

SAP Concur is very easy to use for managing invoices. I like how it is on a website, so you can use it on any computers instead of having to install.

Cons

Authenticator is needed. Of course, it does provide a better security. However, sometimes, it does stop the work flow if the person that has the Authenticator code is not working.

Shaun
Overall rating
  • Industry: Food Production
  • Company size: 10,000+ Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

I concur with SAP Concur!

Reviewed on 07/10/2024

Overall, I've used SAP Concur with multiple large corporations I've worked for and it's been a...

Overall, I've used SAP Concur with multiple large corporations I've worked for and it's been a great experience.

Pros

I like the ease of filing expense reports in general, as well as the mobile app. The ability to take photos of receipts in the moment, using the app helps with peace of mind as to not lose them.

Cons

The only feedback I would say as a Con, would have to be the ability in the mobile app to upload a receipt that is a PDF. There may be a way to do it, but it appears to only allow image files, such as .jpg

Grace
Grace
Overall rating
  • Industry: Retail
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

A simple tool to track expenses and travel management

Reviewed on 19/09/2023

Concur streamlines the process of reserving flights, hotels, and rental vehicles, as well as...

Concur streamlines the process of reserving flights, hotels, and rental vehicles, as well as keeping track of my trip spending. It's challenging to multitask while constantly moving, but Concur makes it easy and safe.

Pros

It's also highly safe to use on any gadget, thanks to the necessity of a passcode. The expense is generated instantly thanks to the receipt upload function in Expenseit. This makes dealing with the massive monthly spending reports a breeze.

Cons

Especially when it comes to making travel arrangements, Concur could use a more user-friendly design. Once a day and time have been selected, it would be great if the flights could be filtered more precisely.

Eliud
Overall rating
  • Industry: Consumer Services
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

All in one dashboard,all invoicing processes are now simplified.

Reviewed on 31/01/2024

We've experience a five star experience.Its the true definition of greatness, you should all go for...

We've experience a five star experience.Its the true definition of greatness, you should all go for it.

Pros

It's a secure and very straightforward tool which simplifies all traveling costs and invoicing.It is basically created to sustain all it's users even for the one with the small business.It reduces paper work and it saves alot of time.You can clearly see all your expenses data in one place.With SAP Concur you can submit and approve your expenses reports.

Cons

Everything about this software is incredible .No cons.

Mohamed Salah
Overall rating
  • Industry: Management Consulting
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

A Comprehensive Review of SAP Concur

Reviewed on 17/01/2023

Overall, I have been very pleased with SAP Concur. It is a great tool for managing our employee...

Overall, I have been very pleased with SAP Concur. It is a great tool for managing our employee expenses, and I would recommend it to any business looking for an easy-to-use solution.

Pros

SAP Concur has been a great tool for our small business, allowing us to easily manage employee expenses, invoices, and travel. It's easy to use, and the customer service is top-notch.

Cons

The user-interface can be a bit clunky at times, and sometimes it takes a while to find the right feature.

Courtney
Courtney
Overall rating
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

SAP Concur allows us to make better financial decision

Reviewed on 05/04/2023

Our company uses SAP Concur to handle all of its travel and expense requests. It's unique to each...

Our company uses SAP Concur to handle all of its travel and expense requests. It's unique to each trip and gives the Accounts team lots of specifics to double check. Total distance can be calculated using a margin calculator that displays the shortest route using Google Maps.

Pros

In order to keep track of company expenditures, we have adopted SAP Concur. Keeping tabs on costs is greatly simplified. It records every purchase made with our credit cards, notifies its users, and prompts them to submit an expenditure report.

Cons

It's important to note that there are obstacles or restrictions I face when utilizing SAP Concur. For example, the learning curve involved with implementing new software can be steep.

Steffan
Steffan
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 10,000+ Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Efficient Expense and Travel Management

Reviewed on 23/11/2023

SAP Concur simplifies expense reporting with its robust reporting tools. I do feel however that the...

SAP Concur simplifies expense reporting with its robust reporting tools. I do feel however that the user interface needs a real uplift - comparing it to other products i have used it really is not as intuative.

Pros

When onboarding new customers SAP Concur has a seamless integration of expense and travel management. The platform is convenient and accessible and has a wide range of features.

Cons

The user interface is somewhat complex to use. The desktop version is not as intutative as similar products. Concur risks falling behind its competitors.

Alternatives Considered

Expensify

Reasons for Switching to SAP Concur

Concur is used more widely and has made a name for itself as a leader in its field.
Tawanda
Tawanda
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Easy Workflows for Enterprise Expense Processing Efficiency

Reviewed on 12/02/2019

Concur Expense is the ultimate Expense Management solution as I can confirm having migrated from a...

Concur Expense is the ultimate Expense Management solution as I can confirm having migrated from a different solution from a different vendor. Concur has brought my organisation impressive Return on Investment and efficiency which affords us the agility and time to improve critical sectors of our enterprise. The support is top notch as the team is readily available and we also have local point persons trained from within the organisation. The deployment and integration was smooth since it is cloud based and doesn't require complex installation procedures and dependencies.

Pros

I like the fact that it integrates well with other systems that we already use like the SunSystems API to allows us to integrate our SunSystems which the Finance department uses. I like its easy and clear workflows which are intuitive even for a novice and non technical stakeholder. I also like the customisation option because in my organisation we got an offering that uses our internal financial lingo and policies making it easy to transition to the system. I also like the report header function which allows you to enter repetitive fields that would be common for every expense so that it automatically populates them for you when you create a new expense. I also love the modern UX and UI which is consistent to most web apps that people are already used to. I like the fact that it is cloud based and only needs a browser to access the full application without having to install a client or agent or dependencies on your machine which improves mobility as you can do your business wherever you can get a browser and internet access. Mobility is huge in my organisation and this is a feature which save us lots of time and money. i like the feature which allows you to dedlegate roles to a colleague allowing someone to manage your requests and/or expenses on your behalf where you might be busy or on leave. I like the audit trail feature which allows efficient tracking of your requests and expense reports. This feature updates you on the status of your request at all times.

Cons

The fact that you have to upload receipt images one by one and you have no option to multi select. However this is minor compared to the value I get from all the other features that it provides me. a few extra clicks wouldn't hurt.

Verified Reviewer
Overall rating
  • Industry: Wholesale
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

High Tech, Dissappointing progress recently

Reviewed on 29/12/2018

Started out strong, but the company’s work quality and responsiveness have dropped the last few...

Started out strong, but the company’s work quality and responsiveness have dropped the last few years. The new changes are getting to a point of being comically bad.

Pros

We selected this for the integration to company card, the ease of tracking, creating, and approving expenses. It has done all of those very well. It helped us out greatly as a small company trying to manage company cards for over half the company. The pricing model is small business friendly and helps it retain value for almost any business that has started with it.

Cons

Since SAP has purchased them the user experience has gone down hill and is starting to plummet. The latest update is due to be forced on users first quarter this year. It is terrible, not a single redeeming feature and a huge step backwards for user experience. It is very error prone, makes viewing and accessing information almost impossible, and is single handled the worst change I have been seen implemented on an interface. The backend is a hybrid now of multiple peoples designs and many areas of the software seem “partially updated”. Four years ago you could teach to a new users, even admins, in under an hour or so, today everything takes a lot longer and every area has errors in the interface. The list of 3rd party ERPs it integrates to has not significantly changed in 4 years. There is still no automatic way for it to handle company card reconciliation with a statement and the best support is the sales team. That means to get a problem fixed you have to have someone pitch you on spending more, then if you can get them to understand that the product doesn’t work, you might get a call back within a month from support. If you try submitting your own issue, just don’t expect help. I’d honestly be fine with that, if it wasn’t there bill in china shop meant sloth in making UI changes. There is so much half done work, it really disappoints me on whether or not the service will remain usable in the future.

Lauren
Overall rating
  • Industry: Wholesale
  • Company size: 501–1,000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Not a huge fan - not user friendly

Reviewed on 01/02/2019

I only use it because I have to for work, otherwise I would not use this program.

I only use it because I have to for work, otherwise I would not use this program.

Pros

I like that concur is a program that can track your personal and work expenses. You can link up a credit card, and once you charge an item it goes directly to Concur and whos up on a list for you to add to a current or future expense.

I also like how Concur has a phone App to let you upload receipts on the go so you don't have to carry them around everywhere with you.

Cons

This program is not very user-friendly. It seems like it is an older progam that has been around for a while, so it works, but not as fast and easy as a more up to date program. This is the only expense program I have ever worked with, so I cannot say if it is better or worse than others. I have to use it for work, but I really wish my company would source a newer easier to use program.

I have to relink my credit card, and could not figure out how to do it online. It is linking, but it is linking my other 2 personal accounts that are at the same company, which I do not need linked. I cannot figure out how to fix this! This was actually kind of frustrating, because I searched the concur site on how to fix my problem and could not find an answer. I then searched for a phone number of who I could call that could help me, and I couldnt even find a phone number to call! I gave up on fixing this - as my card does link, I just delete the other items that I don't need linked - but it shouldn't be that hard! So for that, I gave customer support not a great rating here.

Sometimes an amount will upload wrong, and I cannot edit the amount. I usually just detach the receipt, delete it and add a new item with the correct amount and attach the receipt, but then the card charge is not linked, and my company needs them to show they are linked.

I wish the matching process was a better, as well as the nightly hotel charges too.

Michael
Michael
Overall rating
  • Industry: Computer Software
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Very helpful software with many useful features

Reviewed on 16/10/2018

My Overall experience is very positive with this software and I am very thankful to have access to...

My Overall experience is very positive with this software and I am very thankful to have access to it. This software is a major time saver when submitting, reviewing and processing expense claims.

Pros

The software allows me to sort submitted expense claims by date, currency and location. Within the expense claim the software is very user friendly, allowing the user to select from a wide ranges of expense types, departments, countries and entities. Features such as the automatic foreign currency calculation, mileage calculator and integration with corporate credit cards are very useful for the user and saves alot of time. The software is also very customizable by allowing the admin to change expense types departments, managers and other settings. The admin is also able to view a variety of reports that are very useful as well as features such as expense connect automatic payments and allowing access for the admin to act on behalf of another user.

Cons

The website tends to have periods where it is unavailable and doesn't work. This is usually resolved within a short time and the site returns to normal. Also the customer support for Concur could be improved in my opinion as there have been times I have had issues and they have been unable to help me.

Sofia
Overall rating
  • Industry: Consumer Services
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Keep excellence in mind. SAP Concur is a game changer.

Reviewed on 20/11/2023

Trustworthy and secure. I am happy with SAP Concur so far. I highly recommend.

Trustworthy and secure. I am happy with SAP Concur so far. I highly recommend.

Pros

SAP Concur saves time, energy and cuts down cost. I specifically want to recognize the relentless efforts I got from the help desk during my implementation stage. They are always ready to assist. Integration and launching was smooth. The software is quite updated with automation which makes it ideal for us.

Cons

Good from all angles. I don't have complaints.

Verified Reviewer
Overall rating
  • Industry: Education Management
  • Company size: 501–1,000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

An efficient program for submitting travel requests, expense reports, and booking travel

Reviewed on 24/08/2019

Using Concur has made collecting receipts, submitting travel requests, and booking travel so much...

Using Concur has made collecting receipts, submitting travel requests, and booking travel so much more efficient than ever before. I come from a background where we use to do everything by paper and getting approvals with signature. With the amount of staff we have, using this electronic system is so much easier.

Pros

Using Concur to submit travel requests, expense reports, and booking travel has been such a time saver from doing things the old fashioned paper way. I like the ability to upload receipts online and the electronic approval process. It is very easy to view a report history of what was submitted as a reference. With the Concur App, you can also take pictures with your phone and upload receipts automatically to your account. This is helpful especially for those who lose receipts all the time. You can also forward e-receipts to your account by email. Our company also uses the booking travel feature - what I like most is the ability to see the cheapest airfare available through a matrix. Once your airfare is booked, you can easily add a rental car and hotel to the travel request.

Cons

Concur has many features, which can take some time to learn. Fortunately through experience, I was able to help my staff solve some of the issues when they come to me. I think this is due to having some many features and not be able to learn them all at once. There are many shortcuts that staff may not be aware of such as allocated expenses in bulk, rather one at a time.

Valentina
Valentina
Overall rating
  • Industry: Automotive
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

SAP Concur is a Robust Online Accounting Software

Reviewed on 10/07/2023

It automate travel and spend management.

It automate travel and spend management.

Pros

SAP Concur is a crucial asset that help me save time by eradicating manual accounting tasks.I do not record errors when paying vendors by incorporating 2 and 3 way matching tools which detect discrepancies rapidly.

Cons

Ever since 2019, I have been using SAP Concur, and I hardly encounter issues at all.

Lorna
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Good solid expense and travel application

Reviewed on 15/05/2024

Moving from an excel based, far more manual process this has been a welcomed change.

Moving from an excel based, far more manual process this has been a welcomed change.

Pros

The integration with corporate traveller, allowing users to claim expenses and book accommodation / travel in one application, reports / analytics are therefore available on spend across all these areas.
Support is readily available, always responsive and prompt in resolving any issues.
It is quite straightforward to use as an end user, most team members pick it up quite quickly.

Cons

I would prefer the option, of being logged into SAP for the day and not having to re-log in throughout the day when I need to re-access.
Search facility as an admin only allows to search on first name or surname, not both names.
The inability as an admin to easily move a 'group' of users to a new approver

Chloe
Overall rating
  • Industry: Events Services
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Submit expenses instantly

Reviewed on 10/02/2019

As part of the SAP suite, the Concur Expense platform ties in perfectly with the other SAP...

As part of the SAP suite, the Concur Expense platform ties in perfectly with the other SAP solutions. From a Finance perspective, this simplifies reporting and journaling processes and makes it almost automatic.

Pros

The SAP Concur Expense platform removes all of the excuses when it comes to expense claims. Lost or illegible receipts, late claims - Concur handles it all. The platform can accept receipts by upload, direct email or via the mobile app. There really is no excuse for not being able to instantly submit an expense. The accompanying mobile app is great for employees that travel regularly. There's no need to keep a stack of paper receipts. Simply take a picture of the receipt as soon as you receive it and Concur will analyse it, upload it and assign it to the appropriate charge code, ready for approval and submission.

Cons

There are times when the platforms struggles to identify the details on a receipt - the date, amount, item purchased. Given the varied nature of receipts, however, this isn't the norm and having to manually adjust an entry every now and then is a pretty good compromise.

One of the features of Concur is that it will automatically assign the type of purchase to a receipt. For example, if you purchase a coffee from a café it will assign this as a Food & Beverage expense. While that's true, that may not be how every organisation categorises that expense. This requires the user to review each and every upload to ensure that the various fields have been assigned per organisation procedures not be the Concur default.

Catarina
Overall rating
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

My Review of SAP Concur

Reviewed on 17/06/2020

I am the administrator of Concur in the company where I work, together with my team. We use SAP...

I am the administrator of Concur in the company where I work, together with my team. We use SAP Concur at our company to manage travel & travel expenses. It was the best thing that ever happen to us regarding expenses & travel - very good management and very custom content in order to adapt each reality to the tool.

Pros

It is very intuitive, very flexible (since we are connected to other systems and it works quite well). It is a tool that offers an endless number of features that any company would like to have in order to optimize its employee expense & travel management.

Cons

The only cons against SAP Concur I find is that, being a person who implements Concur projects in several countries, SAP Concur only works with country specifications when these are legal requirements.
That is, if it is not a legal requirement but it is a constant practice of the company, Concur does not provide it.
I think this is a cons against the tool, since it leaves users unhappy and in need of more (most of the time what happens is that users gain some features, but lose others - country specifications - that were already automated in tools previously used). However, I love the tool and I think it is a great asset.