SAP Concur Reviews
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2174 Reviews for UK Users
- Industry: Retail
- Company size: 5,001–10,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
A simple tool to track expenses and travel management
Reviewed on 19/09/2023
Concur streamlines the process of reserving flights, hotels, and rental vehicles, as well as...
Concur streamlines the process of reserving flights, hotels, and rental vehicles, as well as keeping track of my trip spending. It's challenging to multitask while constantly moving, but Concur makes it easy and safe.
Pros
It's also highly safe to use on any gadget, thanks to the necessity of a passcode. The expense is generated instantly thanks to the receipt upload function in Expenseit. This makes dealing with the massive monthly spending reports a breeze.
Cons
Especially when it comes to making travel arrangements, Concur could use a more user-friendly design. Once a day and time have been selected, it would be great if the flights could be filtered more precisely.
- Industry: Consumer Goods
- Company size: 201–500 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Love Concur as an End User
Reviewed on 19/08/2024
I think concur does a very good job for our organization! There are a few minor headaches with the...
I think concur does a very good job for our organization! There are a few minor headaches with the software, but all in all, it has been a great product to manage our company cards and provide the proper checks and balances needed in our organization!
Pros
Concur makes it very simple to fill out expense reports, upload receipts even by sending them straight to an integrated email. I love the simplicity of filling out reports as a user!
Cons
Concur was slightly difficult to map at the account level within our ERP. It took a lot of manual work to get implemented and accurate. Post implementation, everything has been smooth, but was a slight headache when implementing it!
- Industry: Research
- Company size: 10,000+ Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Good expense management software
Reviewed on 12/02/2025
Overall I like using this software and it helps me to easily keep track of reimbursable expenses
Overall I like using this software and it helps me to easily keep track of reimbursable expenses
Pros
It is efficient and can keep track of important details
Cons
I do not find the interface to be very user-friendly
- Industry: Executive Office
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Biggest Disappointment!
Reviewed on 01/01/2025
Couldn’t tell you if the system itself is any good or not because we have been working on the...
Couldn’t tell you if the system itself is any good or not because we have been working on the integration since April of 2024 (today is Jan 1 2025) and WE STILL HAVE NOT COMPLETED THE INTEGRATION.
The “Support” team is useless and refers us back to the account reps. The account reps don’t respond. The original rep set us up on a platform that wouldn’t work for our needs so we had to switch platforms. We chose Concur because it’s the only one that would integrate with our ERP system and work with our Corporate Cards (Chase Ink) - only to be told that the Chase Ink integration was broken.
No we can integrate with Chase Ink but can’t get ANYONE to work with us on the integration (emailing for MONTHS).
The reports are TERRIBLE. They suck to read. The suck for printing. As a whole, this is a terrible way to do business.
Pros
Uploading receipts and categorizing expenses.
Cons
Customer Support
Reports
Implementation
Integrations
- Industry: Translation & Localization
- Company size: 5,001–10,000 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Somewhat Difficult Travel and Expense Reporting Platform
Reviewed on 04/01/2025
Extensive trip expense reporting and flight/hotel bookings.
Extensive trip expense reporting and flight/hotel bookings.
Pros
Menu/interface is streamlined and graphically pleasing.
Cons
Sub-menus, like hotel itemization are inflexible and sometimes difficult to reconcile with currency conversions/international reservations/receipts.
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Good luck trying to get support
Reviewed on 09/11/2023
Generally positive experience during the sales process, in implementation, and while an active...
Generally positive experience during the sales process, in implementation, and while an active customer/user. Absolutely awful experience post-disconnect, which would keep me from ever considering SAP Concur as a partner again in the future. Unfortunately can't recommend SAP Concur for expense reporting.
Pros
SAP Concur has long been the industry standard for expense reporting and travel management, and so it was the natural choice when we were looking for a new expense platform several years ago. The sales process was straightforward (no negotiation or haggling needed as their price is their price), and implementation was planned and handled well by the assigned Concur team and our internal resources. Adequate training was provided for both administrators and end-users, so rollout and adoption of the new platform was pretty seamless. User experience was generally positive even if the platform was somewhat dated and not as user-friendly as competing options.
Cons
Unfortunately SAP Concur's customer support, particularly during the disconnect process, was abysmal. When we requested the disconnect, we were offered no guidance or information from our customer success team re: how/when to download archived data, even after multiple requests by phone and in writing. Concur ended up disconnecting our site prior to making the download available, making it impossible for us to get to this critical data. We had to jump through countless hoops to get our site reactivated, download all the data, and then request another disconnect. In total, this debacle lasted almost five months. Could all have been avoided if the customer success team had communicated, responded to inquiries, and simply followed what I have to believe are well-documented Concur procedures for assisting clients through the disconnect process.
Alternatives Considered
Emburse Expense Professional (formerly Certify Expense)Reasons for Switching to SAP Concur
Better integration with our corporate credit card programs- Industry: Marketing & Advertising
- Company size: 10,000+ Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
SAP concur, a must have for expenses management fairly
Reviewed on 29/03/2024
Pros
1. Excellent interface for end user
2. Quick action
3. Can upload large files
4. Very secure
Cons
1. App is not very user friendly
2. Needs authentication even for remembered devices
3. Can’t change approvers specially when he/she is OOO
- Industry: Construction
- Company size: 501–1,000 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Concur simplifies expense management
Reviewed on 16/12/2024
easy to navigate around and manage expenses hassle free!
easy to navigate around and manage expenses hassle free!
Pros
Intuitive design, clean screens, and easy to navigate. Also i like the switching between user feature when delegations are set up, and the mobile App.
Cons
find at times it can lag to make the changes i input. Also, mobile app has a limitation where you cannot select the attendee status "travelling/not travelling" so only simple coding possible via app and nothing to do with entertainment or travel.
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 1.0 /10
Inconsistent and unreliable
Reviewed on 16/09/2024
If I can’t trust the system, why use it at all
If I can’t trust the system, why use it at all
Pros
The idea that it’ll track my mileage for the purpose of making my work life easier
Cons
It’s just an idea because it has been extremely unreliable, deletes data and will stop tracking without notification which is the overall purpose.
- Industry: Retail
- Company size: 51–200 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Intuitive Design
Reviewed on 05/02/2025
Experience has been great. I don’t use it often but appreciate it when I do.
Experience has been great. I don’t use it often but appreciate it when I do.
Pros
Concur’s intuitive format is easy to navigate.
Cons
Nothing at all; it’s extremely user friendly.
- Industry: Hospitality
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Concur is the ultimate Travel Tool with Expense
Reviewed on 15/06/2024
I would certainly recommend to any company. Regardless if they use expense, the travel tool is very...
I would certainly recommend to any company. Regardless if they use expense, the travel tool is very helpful to help save on travel expense. From air to hotels and car rentals in between.
Pros
Makes travelers abode buy rules. If a traveler is out of policy they need to have reason. Depending on companies rules travel will be approved on not. It really depends on what companies wants to enforce.
Cons
From years of using, like anything, a traveler can manipulate it. If they lower the window of hours it will make they within policy, even though they aren’t.
- Industry: Legal Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Experience with SAP Concur
Reviewed on 18/09/2024
This software has enabled us to monitor all our work expenses,manage our schedules and also manage...
This software has enabled us to monitor all our work expenses,manage our schedules and also manage our work relationships trouble freely.It has really been the best in simplifying and automating all of our companies work processes and activities.
Pros
SAP Concur protects all our personal data from any virtual threat.It helps us manage all our work activities and corporate expenses like pros,also controlling the development of all our employees corporate travel is a breeze.
Cons
SAP Concur does not have any negative or unfavourable factor.It is a high performance software that improves all our work operations.
- Industry: Nonprofit Organization Management
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
AP and AR Automation Software
Reviewed on 07/08/2024
Matching POS, invoices and receivables reduce financial errors.
Matching POS, invoices and receivables reduce financial errors.
Pros
SAP Concur has a mobile application that enables me to automate AP and AR on the go for 24/7.
Cons
SAP Concur has never posed any drawback ever since I implemented it.
- Industry: Food Production
- Company size: 10,000+ Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
I concur with SAP Concur!
Reviewed on 07/10/2024
Overall, I've used SAP Concur with multiple large corporations I've worked for and it's been a...
Overall, I've used SAP Concur with multiple large corporations I've worked for and it's been a great experience.
Pros
I like the ease of filing expense reports in general, as well as the mobile app. The ability to take photos of receipts in the moment, using the app helps with peace of mind as to not lose them.
Cons
The only feedback I would say as a Con, would have to be the ability in the mobile app to upload a receipt that is a PDF. There may be a way to do it, but it appears to only allow image files, such as .jpg
- Industry: Plastics
- Company size: 10,000+ Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
More detailed expense management
Reviewed on 15/12/2024
There is more constant communication with the company and employee on each trip when reporting each...
There is more constant communication with the company and employee on each trip when reporting each expense, it makes the employee report each daily expense so that the company keeps track of their expenses and avoid unnecessary extra expenses
Pros
It is perfect for reporting each expense made on each trip without having complications of forgetting something to report, everything is done in real time and it greatly facilitates the process of validating each expense and thus having a clear and organized report, it allows for a more detailed development of each user's trips
There is clarity about each expense by having the expenses at the end of each trip very specific and thus better understanding what is spent more and what is spent less on
Cons
Sometimes the scanning of invoices can be a little slow and it does not allow the image to load correctly
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
SAP Concur in Hospitality Industry
Reviewed on 15/10/2024
Automating general ledger, billing and invoicing through SAP Concur saves me a lot of time.
Automating general ledger, billing and invoicing through SAP Concur saves me a lot of time.
Pros
SAP Concur is the main repository for creating, customizing and sending invoices to our customers.
I like that it has a mobile application which is easy to use.
Cons
For sure, I use SAP Concur on a daily basis and I do not encounter issues which affect my duties.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
SAP Good Expenses Software
Reviewed on 04/09/2024
Generally really good, been using it for multiple years and had little issue
Generally really good, been using it for multiple years and had little issue
Pros
Useful tool for expenses within a large organisation. It allows for a two tier check with managers and notes to be left on.
Cons
With the claiming of VAT fuel it can struggle to fully understand if you have claimed back enough over multiple receipts. It often wants it to be done over just one.
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
SAP Concur: A Must Have Online Accounting Software
Reviewed on 30/09/2024
Pros
SAP Concur gives me the ability to carry out accounting tasks automatically from anywhere over the mobile iOS application.
Cons
The then issues which I was experiencing on my mobile app were rectified by the vendor success team early this year.
- Industry: Real Estate
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
SAP Concur in Real Estate
Reviewed on 17/09/2024
Pros
SAP Concur’s 2 and 3 way matching tools enables me to rapidly detect discrepancies when paying vendors thus reducing financial losses.
Cons
SAP has the most bug-free tools - Mobile application anyways lack some features available on cloud apps.
- Industry: Electrical/Electronic Manufacturing
- Company size: 201–500 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
SAP Concur takes the chore out of tracking expenses
Reviewed on 10/06/2024
Overall I have had a great experience with SAP Concur, and would recommend it to anyone looking for...
Overall I have had a great experience with SAP Concur, and would recommend it to anyone looking for an expense tracking system.
Pros
I like how easy SAP Concur integrates into my everyday life. I do not have to think about it for expenses. Take a picture of the receipt, create the expense and submit at the end of the month. No more piles of receipts.
Cons
Since I work primarily from my mobile devise some of the little thumb nails of the receipt images are a bit small and can be hard to see.
- Industry: Religious Institutions
- Company size: 201–500 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
What I Know About SAP Concur
Reviewed on 01/10/2024
Matching payments enables me to detect discrepancies before paying vendors.
Matching payments enables me to detect discrepancies before paying vendors.
Pros
I use SAP Concur on my mobile phone to manage expenses such as travel and spend which enhance compliance and eradicate fraud.
Cons
I only dislike that SAP Concur lack robust capabilities for global enterprise expense management.
- Industry: Industrial Automation
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Excellent solution for T&E
Reviewed on 23/11/2024
Pros
Card transaction import directly into Concur. Drag and drop attachment.
Cons
The cost structure can be a challenge for small to mid size companies.
- Industry: Oil & Energy
- Company size: 10,000+ Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent expense app
Reviewed on 11/11/2024
It’s easy to use and easy to understand, I’ve been using this app for about 4yes and cannot fault it
It’s easy to use and easy to understand, I’ve been using this app for about 4yes and cannot fault it
Pros
It’s extremely easy to use with a simple step by step guide
Cons
Having to write my home address in on everyday
- Industry: Retail
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Just pay attention
Reviewed on 02/09/2024
Once you get it down you’re fine. It’s hormone of those programs you can Bs on you have to pay...
Once you get it down you’re fine. It’s hormone of those programs you can Bs on you have to pay attention but it’s also very in depth to [sensitive content hidden] thinks easier for us so I think it’s great being that I’m a detailed person anyway.
Pros
With a lot of training it’s really detailed
Cons
You have to really pay attention and it could be really hard to navigate sometimes . One of the other ASM are still struggling
- Industry: Logistics & Supply Chain
- Company size: 501–1,000 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
One Stop Solution for All your organization financial needs
Reviewed on 12/12/2024
Overall experience of using SAP is excellent; it's a very good tool for the organization, having a...
Overall experience of using SAP is excellent; it's a very good tool for the organization, having a large number of employees, in managing their expenses, raising invoices, and managing all financial needs. it views all user expences . and spends. the use of AI is an add-on, which reduces efforts and do all the things in seconds. it also helpful in managing financial compliance. an overall very good tool for all your financial management and planning
Pros
the easy-to-use product with all business needs, including invoices, expenses, and business travel planning and requests. it helps in checking and analyzing all your expenses and also helps in managing compliance.
Cons
Nothing, it's a very good tool. there is nothing to dislike
