--- description: Learn how Vanillasoft can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for Vanillasoft. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Vanillasoft Reviews, Prices & Ratings | GetApp UK 2026 --- Breadcrumb: [Home](/) > [Sales Force Automation Software](/directory/338/sales-force-automation/software) > [Vanillasoft](/software/8355/vanillasoft) # Vanillasoft Canonical: https://www.getapp.co.uk/software/8355/vanillasoft Page: 1 / 11\ Next: [Next page](https://www.getapp.co.uk/software/8355/vanillasoft?page=2) > VanillaSoft is a lead optimization system for fast-response sales teams. It prioritizes warm leads, streamlines agent workflows, and ensures calls, emails, and texts get through—avoiding spam filters and blocked calls. Sales teams stay efficient, effective, and connected, closing more deals. > > Verdict: Rated **4.6/5** by 233 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Vanillasoft Organizations using VanillaSoft queue-based lead management solution outperform their peers that use typical list-based CRM platforms in the following areas: Speed to Lead: VanillaSoft clients typically make an initial call attempt in 1 hour or less. The industry average is 8 hours until first contact. List Penetration: Agents using VanillaSoft average over eight attempts per contact while peers on list-based systems average two attempts per contact. Productivity: Sales-by-phone professionals who use VanillaSoft average 23 calls per hour compared to the industry average of eight calls per hour. Decay Rate: VanillaSoft clients experience a 6% decay rate while their peers on list-based solutions experience a decay rate of 36%. (data from “The Technology-to-Performance Chain: How Lead Management Systems Drive Inside Sales Performance,” conducted by the prestigious University of Ottawa's Telfer School of Management) ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 233 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: VanillaSoft - **Location**: Plano, US - **Founded**: 2003 ## Commercial Context - **Pricing model**: Per Feature - **Pricing Details**: Vanillasoft offers 3 bundles of features: Core. Advantage and Enterprise. These bundles offer increasing levels of functionality and are tailored to offer the maximum value for our customers. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Automatic Call Distribution - CRM - Calendar Management - Calendar/Reminder System - Call List Management - Call Recording - Call Reporting - Call Routing - Call Tracking - Call Transcription - Caller ID - Campaign Management - Client Management - Collaboration Tools - Communication Management - Computer Telephony Integration ## Integrations (11 total) - Chorus - Comm-unity - Docusign - Gong.io - Salesforce Platform - Salesforce Sales Cloud - VerticalResponse - Vidyard - Vonage Business Communications - Zapier - authorize.net ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Sales Force Automation Software](https://www.getapp.co.uk/directory/338/sales-force-automation/software) ## Related Categories - [Sales Force Automation Software](https://www.getapp.co.uk/directory/338/sales-force-automation/software) - [Lead Management Software](https://www.getapp.co.uk/directory/339/lead-management/software) - [Inside Sales Software](https://www.getapp.co.uk/directory/761/inside-sales/software) - [Sales Enablement Software](https://www.getapp.co.uk/directory/605/sales-enablement/software) - [Sales Engagement Platform Software](https://www.getapp.co.uk/directory/2791/sales-engagement-platform/software) ## Alternatives 1. [Zoho CRM](https://www.getapp.co.uk/software/9908/zoho-crm) — 4.3/5 (6971 reviews) 2. [Bigin by Zoho CRM](https://www.getapp.co.uk/software/142099/bigin-by-zoho-crm) — 4.7/5 (729 reviews) 3. [EngageBay CRM](https://www.getapp.co.uk/software/113999/engagebay-marketing) — 4.7/5 (907 reviews) 4. [HubSpot CRM](https://www.getapp.co.uk/software/102533/hubspot-crm) — 4.5/5 (4457 reviews) 5. [Salesforce Sales Cloud](https://www.getapp.co.uk/software/90378/salesforce) — 4.4/5 (18773 reviews) ## Reviews ### "Two thumbs up." — 5.0/5 > **Evangeline** | *14 July 2025* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: I love VanillaSoft's calendar. I have used other CRMs before and have always had to use an external calendar. They way it is set up for callbacks and an additional Event option on the calendar page gives me flexibility when scheduling appointment callbacks which is different than a phone call callback. > > **Cons**: After the call disconnects and after it is disposition if I need to add in additional notes then that process is slow. > > Vanillasoft is easy to use, the dialer moves quickly, the calendar is set up well, and inputting data is simple. ----- ### "Streamlined Lead Management with Powerful Automation" — 5.0/5 > **Kathia** | *22 October 2025* | Consumer Services | Recommendation rating: 8.0/10 > > **Pros**: Vanillasoft makes it easy to manage leads and automate follow-up tasks. The workflow automation saves a lot of time, and the interface is straightforward once you get used to it. I especially liked the call queue feature, it ensures reps never miss a lead and keeps outreach consistent. Their security features, including user permissions and data access controls, also inspire confidence. > > **Cons**: The reporting tools could be more customizable. Some analytics are locked behind higher tiers, and integrating with other CRMs or marketing tools sometimes requires manual setup or third-party connectors. The learning curve for new team members can also be a bit steep. also Clarity is dope. > > Overall, Vanillasoft is a solid sales engagement platform that delivers great value for money, especially for teams focused on outbound calling and lead follow-up. Customer support is responsive and knowledgeable, and onboarding resources are helpful. Once configured, it really boosts productivity and lead conversion rates. ----- ### "Support vs. Functionality" — 3.0/5 > **Raechel** | *29 August 2025* | Consumer Services | Recommendation rating: 6.0/10 > > **Pros**: It moves to your next call without having to analyze your calendar constantly easy to change/edit scripts and emails > > **Cons**: can't click on all of the corporate contacts from the lead inability to drag/drop contacts from one day to another > > My experience is to access my team's leads and ensure that they are resulting their calls and scheduling appropriately. ----- ### "Simple & Effective" — 5.0/5 > **Jameel** | *4 February 2026* | Insurance | Recommendation rating: 7.0/10 > > **Pros**: The way it integrates with other software to allow for an efficient workspace is what stood out most right away. > > **Cons**: Multitasking is kind of limited, though the system provides more than enough information within its windows to do get the job done. > > Overall, my relationship with Vanillasoft is growing as I use it. Looking forward to seeing how it improves over time. ----- ### "User Friendly CRM" — 4.0/5 > **Sydney** | *3 September 2025* | Telecommunications | Recommendation rating: 5.0/10 > > **Pros**: I enjoy the ease of managing my business through a CRM system that is easy to learn, and not too coded. Easier to manage. > > **Cons**: That Accounting takes their time to get back to you on Payment errors that slow down my business\!\!\!\! > > I have been using VanillaSoft for the past 3 years and can't see myself learning a new CRM to use\!\!\! ----- Page: 1 / 11\ Next: [Next page](https://www.getapp.co.uk/software/8355/vanillasoft?page=2) ## Links - [View on GetApp](https://www.getapp.co.uk/software/8355/vanillasoft) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data