Sage HR Reviews

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365 Reviews for UK Users

- Industry: Construction
- Company size: 201–500 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
SAGE HR Good product
Reviewed on 10/01/2023
Great experience and excellent system for anyorganization to onboard.
Great experience and excellent system for anyorganization to onboard.
Pros
Web based making it easily accessible across a wide variety of devices.
Cons
It is generally OK but could end users make use of added functionality such as the ability of users to upload own achievments.
- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Good-needs to be better
Reviewed on 11/02/2023
Pros
It integrates with Sage accounting software
Cons
It’s very basic and quite expensive. Needs to be cheaper or offer a lot more for the money.
Alternatives Considered
FactorialReasons for Switching to Sage HR
Convenience of integration with Sage Accounts.- Industry: Chemicals
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Looks great and offer many modules and but the functionality of most of them is very basic.
Reviewed on 06/09/2020
Certainly cakeHR solves part of the management of my company's talent department, but it is still...
Certainly cakeHR solves part of the management of my company's talent department, but it is still far from being a suitable software for companies with more than 50 employees.
Changing any software in a large organization is complicated and I believe that CakeHR has a great potential to be exploited, so I still hope that they will listen to the users' suggestions and implement the requested functionalities.
It would be a good thing if they published the roadmap so that we could know how they are going to develop the product.
Pros
The user interface of the web application is nice. It is easy to use by employees for absence requests.
The calendar view is very convenient to see at a glance the planned absences.
The talent department likes the performance module.
Cons
General: The administration of the system is difficult. It is not prepared for companies with more than 50 employees because any type of grouping has to be done employee by employee, among other thigs.
Support: It is disconcerting, sometimes responding quickly and providing some solution, but most of the time, besides responding late, it gives the feeling of unprofessionalism.
Interface: Apparently it is nice, but there are some views, such as the user profile management, where they are limited to show in a single column each one of the fields, which makes very uncomfortable the information visualization.
Document management: It is extremely basic and not very efficient. It becomes chaotic.
Absences: It more or less works well, although as always, with little flexibility, burdening the talent department with avoidable tasks.
Expenses: The same, very basic implementation. For us to be able to use it in my company a couple of additional fields are needed (name and VAT number of the provider) which they promised to add before the second quarter of 2019 but have not yet done so. In general there are few updates. I feel that they were adding new features more frequently at the beginning of the year.
Mobile application: It is very basic, almost no functionality. You can't clock in/out from the app, which is essential these days for employees who move around. From support I was told to access the web application from a mobile browser...
API: Very basic and incomplete.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Perfect Human Resource Management Application
Reviewed on 09/01/2023
Sage HR enhanced our efficiency and helped better manage our Organization.
Sage HR enhanced our efficiency and helped better manage our Organization.
Pros
Perfect Human Resource Management Application for your Enterprise. Has plethora of features and makes the job for HR easy as such you can manage your Organization with less HR capital!
Cons
This gets a little bit expensive when you've 200+ users, apart from that everything is nice and prompt.
Alternatives Considered
BobSwitched From
RipplingReasons for Switching to Sage HR
Sage HR team convinced us that they were capable of handling our requirements.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Easy to set up and run
Reviewed on 10/06/2019
Although we are only a small company, we were trying to manually record our employees' holiday and...
Although we are only a small company, we were trying to manually record our employees' holiday and sick leave as well as days in lieu, but found that we were losing track of vital information. CakeHR lets us keep all this information in an organised way, and lets our employees also keep track of their accrued allowances, as well as requesting leave in a more formal and organised manner.
Pros
I really liked the choice of price points, depending on the needs of your business. The user interface is also intuitive, and the calendar integrates well with Outlook.
Cons
The trial version didn't have New Zealand public holidays automatically included, so I had to add these manually.
Alternatives Considered
BambooHRSwitched From
BambooHRReasons for Switching to Sage HR
Bamboo's functionality is great, but was much more than we needed, and was significantly more expensive.Response from Sage
Dear Nicole,
I'm so glad to hear that you are enjoying your experience with CakeHR!
There are a lot of features we keep updating on a weekly basis and, probably thanks to you, now we have possibility to import also public holidays of New Zealand.
So now, for certain, you can refer us to your New Zealand friends and colleagues, we are all set :)
With thanks,
Viktorija
- Industry: Hospitality
- Company size: 501–1,000 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Loving Sage HR
Reviewed on 11/03/2024
Pros
Sage HR works well for our business. It covers annual leave across all working patterns used by the business. It is user friendly. We now have all staff on an HR system and it's free.
Cons
Would like telephone support more than chat help
Response from Sage
Hi Anita,
Thanks so much for taking the time to leave your review of Sage HR. We appreciate your thoughts and feedback of the product.
- Industry: Public Relations & Communications
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Reliable HR Platform for Small and Medium-Sized Businesses
Reviewed on 20/11/2023
Sage HR increased our productivity and aided in better management. Since we began utilizing it, we...
Sage HR increased our productivity and aided in better management. Since we began utilizing it, we have been able to track employee attendance as well as work schedules. This makes it easier to manage our workers and reduces downtime. Despite the pricing concerns, I strongly recommend this platform to any developing firm or Entrepreneur.
Pros
I like Sage HR because of its simple and user-friendly interface. The platform is quite simple to use for both companies and employees. The support team is always there to assist you, either by live chat or by booking a call.
Cons
I sometimes perceive login issues that need me to re-login, as well as transaction errors from my location.
Response from Sage
Thanks so much for taking the time to leave your review of Sage HR.
- Industry: Telecommunications
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Sage HR is Great
Reviewed on 17/01/2024
Pros
The annual leave section is very useful when managing a team.
Cons
The system can sometimes be a bit clunky and not the most user friendly.
Response from Sage
Thanks so much for taking the time to leave your review, Calum! We're glad to hear that you find the Leave Management module useful for managing your team.
- Industry: Newspapers
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
The best way to HR management
Reviewed on 05/03/2024
Pros
I really liked the mobile app of this soft. It was easy to setup and very easy to use. Employee scheduling feature helped a lot with my projects where I needed full power.
Cons
Could not find any Cons for this software, really glad I found it.
Response from Sage
Hi Haba, it's fantastic to hear that our mobile app and scheduling features have significantly contributed to your content management projects. We're glad you've had a positive experience with Sage HR. Thank you for your support! I would like to invite you to join our customer advocacy program to connect more on your experience. Plus, you can access exclusive events, content and unlock Sage rewards. Please use this link: https://en.sagechampions.com/join/Gartner to join! Thanks, Bethany McDermott, Sage Customer Marketing Manager - Reviews
- Industry: Logistics & Supply Chain
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Sage HR
Reviewed on 09/10/2023
I think Sage HR is a great tool. It is easy to use and does exactly what we need it to.
I think Sage HR is a great tool. It is easy to use and does exactly what we need it to.
Pros
Sage HR is really good for keeping track of my employees sickness/holiday and out of office. This is important for scheduling payment runs. It is easy to see where all of the staff in the business are.
Cons
I dont think there is anything I can think of that I can write as a negative for this product. It is a very useful tool.
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Expensive but mostly user friendly
Reviewed on 16/07/2023
Pros
It is easy to use and the reports are helpful
Cons
the only con would be cost of the product
- Industry: Human Resources
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
It's Isolved 2.0
Reviewed on 06/11/2023
Pros
It was good for what I needed it for. A lot to learn
Cons
A lot to learn, if you wanted to take the time to learn everything
- Industry: Information Technology & Services
- Company size: 1,001–5,000 Employees
- Used Monthly for Free Trial
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 6.0 /10
quite efficient and easy to use day to day
Reviewed on 01/04/2024
Pros
efficient, easy to use, quick and easy setup, customer service is good
Cons
sometimes the app bugs a bit but customer service has been helpful everytime
Response from Sage
Hi Cameron,
Thanks so much for taking the time to leave your review of your experiences using Sage HR. We appreciate it!
- Industry: Construction
- Company size: 201–500 Employees
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Easy App to use
Reviewed on 15/05/2023
Pros
By downloading the app, I have access to any payslips and documentation that I need
Cons
Nothing bad to say as its easy to use and straightforward!
- Industry: Information Technology & Services
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent Product
Reviewed on 16/02/2023
Excellent product
Excellent product
Pros
Easy to use the product, and well structured
Cons
seems all perfect, did not use other product to compare the same
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
User friendly HR app - highly recommend!
Reviewed on 11/06/2019
Overall, an amazing experience.
I did a bit of research as to what CakeHR can do, and when I...
Overall, an amazing experience.
I did a bit of research as to what CakeHR can do, and when I approached the supporting team, they are very accommodating and patient in regards to the questions I have.
Customer service is definitely one of the things that stood out to me, how responsive and helpful the team is - shout out to customer service who has been helping me along the way!
Pros
How easy it is to get a hang of using the app, which also makes it easier for us as a company to onboard members and encourage them to utilise the app accordingly.
There are a lot of functions to play around, and I find 90% of the functions applicable to the company, and would be applicable to other companies too.
Makes keeping track of employee's goals and tasks easier than ever, with notifications sent to certain individuals frequently yet not too much that they would consider it as spam.
Cons
Wish there could have more functions to track the personal development of employee(s), like having a roadmap or letting them see what is the next step for them to advance to.
Response from Sage
Thanks a lot for such kind words, we really appreciate your feedback!
If I understand you correctly, you are already using CakeHR Performance module. However, due to the reason that we are constantly updating our existing features, it would be great to arrange a quick call, to make sure you are getting the most out of your experience. Please get back to me, so we can agree on a time and date :)
With thanks,
Viktorija
- Industry: Computer & Network Security
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Cake-hr for time-off management
Reviewed on 08/08/2018
It's nice tool to solve a problem of availability visibility in the distributed team, easy to use.
It's nice tool to solve a problem of availability visibility in the distributed team, easy to use.
Pros
- easy UX and UI
- convenient dashboard
- ability to create different policies for various locations (if you have a distributed team it's fantastic)
- integration with a google calendar & slack bot
- custom actions to be done after a time-off request is provided
- mobile app available
Cons
- documents storage is not convenient for users and search
- had few cases with support team when did not receive a reply in time
- would be great to have a follow-up for managers if they do not approve/decline the request of their direct reports
- request for few hours per day does not allow to give precise hours, simply [number] hours in the first/second part of the day. I would prefer specifying exact hours
Response from Sage
Hi there, thank you for your feedback! :)
I'm pleased to hear that you are enjoying your experience with CakeHR and I am sorry to hear that you felt our support team had't replied in a timely manner. I can ensure you that we are working hard on making sure every customer's needs are addressed with accuracy and efficiency, and we are constantly looking at the ways to improve our service, and your feedback is much appreciated.
As it happens, our Document storage UI is being improved as we speak so if you have ideas how it would work better for you, please get in touch with us!
Speaking of TO requests, there is a functionality to specify hours for part-day request, however it depends on permission settings defined by Admins at your company.
I'd love to take our conversation further, so please do get in touch and we will find the answers! :)
- Industry: Financial Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
CakeHR review
Reviewed on 25/06/2019
The best value for money, where HR processes get automated very quickly and user friendly.
The best value for money, where HR processes get automated very quickly and user friendly.
Pros
It is very adjustable, features are updated each week with increasing functionality, accessible customer support, very friendly pricing.
Cons
Bugs. With such a speed in new releases it is almost inevitable that bugs pop up.
New customer onboarding could be improved with clear guidelines.
Knowledge base with instructions of use could be more informative.
System could offer basic templates for all modules (survey, onboarding, offboarding etc)
Response from Sage
Hello,
We very much appreciate your feedback!
I am sure you have also noticed how fast our developers fix a bug if one occurs :) As for the onboarding, I would be very grateful if you can contact me directly and share what can be improved, what information or steps you felt were missing during your onboarding process.
Unfortunately, I can not guarantee that we will have templates for surveys available any time soon, due to the reason that different companies have different needs, therefore we try to keep all the features fully customizable. We are always giving as many examples as possible during the onboarding process, however, if you feel some additional information is needed, do not hesitate to contact us through the chatbox that is available on your desktop and app. What I can promise is that we will have our knowledge base updated any time soon, meanwhile, as I have already mentioned, please use the chatbox, we are always here and happy to help!
With thanks,
Viktorija
- Industry: Internet
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A great HR platform for smaller companies
Reviewed on 18/06/2019
Overall I am very happy with CakeHR. I am able to figure out who is in and out of the office with...
Overall I am very happy with CakeHR. I am able to figure out who is in and out of the office with ease. My staff love how fast it enables me to approve/deny the holiday requests as it gives all the information I need to make the decision, including automated emails to me and the other administrators. I love how I have been able to integrate this with my google calendar too. The reporting gives good information to so we can better tackle our staff who are off on long term sick etc. Would definitely recommend.
Pros
I like how simple the software is to use and setup. Your business can be good to go in a matter of minutes. The UI looks good and is a very helpful tool to the organisation I work in. Gives me a good overview of who is off and for what reason that day!
Cons
I don't like the permissions model. The reason I stated for a smaller company is because as you grow, it feels the permission model can become a bit more problematic if you want to be setting up complex permissions. E.g. Users able to see everyone off on holiday that day, even if not in your own team.
Response from Sage
Dear Lee,
It's so nice to see that you are actually using a variety of features and find them helpful :) I can assure you that there will be more permission models available in the future, we are working on it. I'll keep you posted on the progress.
With thanks,
Viktorija
- Industry: Marketing & Advertising
- Company size: 51–200 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
UX is great!
Reviewed on 10/06/2019
CakeHR is a much better experience for our employees than other HR services we have used. We have...
CakeHR is a much better experience for our employees than other HR services we have used. We have gotten positive feedback about it from our team.
Pros
Really appreciate the amount of effort they put into designing this app out. The visual experience is far superior to any other HR app I have used in the past.
Cons
There is additional functionality that can be hard to find, such as where to put documentation like the employee handbook. Also, I would like to see users be able to be grouped into multiple different teams or views.
Response from Sage
Hello!
I'm pleased to hear that you and your team are enjoying experience with CakeHR. I would love to have a further chat with you to review our document management feature, that is very handy in use. This feature gives you various possibilities to organize, store, as well as, notify employees on added documents, give specific permissions, so it's easier to keep a track.
CakeHR also offers possibility to add as many teams as you like. Access to team's profiles, documents, reports, and much more can be set according to your needs. There is so many options we can offer you to make your work life easier, let's get in touch so I can give you a more insight! :)
With thanks,
Viktorija
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent Product!
Reviewed on 18/06/2019
Pros
Managing Time Off for multiple teams and multiple types of time off. Makes it very easy to see where everyone is without having to manage a company calendar. Easy to use on the go with the mobile app and emailing capabilities. Easy to accept someone's time off request within the email with just a click of a button. Absolutely love this tool for our team's time off.
Cons
Can't set the admin to send me just my team's requests, so I get a lot of emails for our whole company. very hard to edit time off requests. Don't like that after it's approved, it's hard for the user to go in and change their request and be assured it's logged correctly.
Response from Sage
Dear Julie,
It's so exciting to see that you are enjoying both, our software, as well as the app! :) It's so important to have the ability to manage work-related tasks on the go, right?
I'll contact you directly, so we can go through the permissions and time-off settings to arrange them in the way it works best for you!
With thanks,
Viktorija
- Industry: Furniture
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great software with a great team behind it
Reviewed on 11/06/2019
We solve the complexity of holidays clashing with Cake HR. It's a a core part of our business that...
We solve the complexity of holidays clashing with Cake HR. It's a a core part of our business that every employee uses.
Pros
I love how simple it is for our team to request holidays and to monitor sick days also. The interface is nice too.
Cons
The app is a bit limited and it would be helpful if it offered a full calendar view.
Alternatives Considered
BambooHRReasons for Choosing Sage HR
More featuresSwitched From
BambooHRReasons for Switching to Sage HR
No mortgage required for Cake HRResponse from Sage
Many thanks, Craig!
In case you feel that you have any other feature suggestions you want to share with us, please make sure to post them through your app or profile, green box at the bottom of right corner :)
Best regards,
Viktorija

- Industry: Real Estate
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Easy HR solution
Reviewed on 27/12/2022
Pros
This tool provides an easy way for employees to request time off, holidays, and sick-days. It is also great for document sharing, and it is modular and customizable; it can be tailored to your organization's needs by adding functionalities and managing access rights.
Cons
There are also some drawbacks associated with the system, such as the need to constantly upgrade data at a centralized spot in order to keep the platform up-to-date. Furthermore, it can be difficult to manage vacation arrangements in a timely and efficient manner.
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
CakeHR has provided me with an excellent balance between feature and cost.
Reviewed on 30/01/2018
As a small business and only two (2) employees I was able to find a cost-effective solution for...
As a small business and only two (2) employees I was able to find a cost-effective solution for managing my employees.
Pros
It fulfils the critical requirements for managing Human Resource meaning a means for storing employee information , onboarding and offboarding features, time off management and a neat asset tracking module for assigning specific assets to employees.
Cons
Well the software does not have an attendance tracking feature, however I understand that this feature is in the pipeline.

- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Management of employee permits and other human resources tasks.
Reviewed on 30/04/2018
A big problem that I have been able to solve with CakeHR is that I receive email notifications of...
A big problem that I have been able to solve with CakeHR is that I receive email notifications of employees' free time requests and approve or reject them by the same email. This has made things easier for me.
Pros
What I like most when using CakeHR is the ease of registration and access; the function "history of changes made" to facilitate the tracking of changes in the data is very good; and when generating reports with a single click is wonderful.
Cons
A big disadvantage of CakeHR is that it integrates with payroll systems, but not with benefit portals or learning management systems. We are waiting for you to integrate all this.