Salesforce Sales Cloud

4.4 (18,786)
Write a Review!
Cloud-based CRM and sales automation software

Overall rating

4.4 /5
(18,786)
Value for Money
4.0/5
Features
4.4/5
Ease of Use
4.0/5
Customer Support
4.1/5
Sort by

18786 Reviews for UK Users

Himaanshu
Himaanshu
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Complex, Integrated tool

Reviewed on 03/08/2024

Overall, it is a great customer relationship management (CRM) platform that helps businesses manage...

Overall, it is a great customer relationship management (CRM) platform that helps businesses manage their sales process, customer data, and interactions.

Pros

It significantly enhances sales pipeline by optimizing lead management and conversion rates. Convert more prospects into customers by effectively nurturing leads, streamlining sales processes, and gaining valuable insights into customer behavior.

Cons

Implementation is quite complex and resource-intensive, often presenting challenges for smaller businesses or those lacking dedicated IT support.

Brandon
Overall rating
  • Industry: Entertainment
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

My HONEST positive review of Salesforce Sales Cloud!

Reviewed on 28/02/2025

My overall experience with Salesforce Sales Cloud has been pretty positive. Especially with its...

My overall experience with Salesforce Sales Cloud has been pretty positive. Especially with its integrations and the ways to customize certain things. At first, it was quite difficult due to the complexity.

Pros

I like most about Salesforce Sales Cloud is the ability to integrate it with other services. The product also has an amazing, advanced features that help companies with scaling. The product also most definitely helps me and tailors to my specific needs, especially utilizing their dashboards and reports.

Cons

Things I didn’t like about Salesforce Sales Cloud is the fact that it’s very complex when you’re first using the product and it’s features, especially navigating throughout. I wish it would’ve offered its customers some type of training to use the product. It was just overall complex and a lot to learn.

Verified Reviewer
Overall rating
  • Industry: Computer & Network Security
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Huge platform with dated UI and room to improve

Reviewed on 05/01/2025

I think Salesforce has potential to be a tool people love to use, but today, sales cloud is more of...

I think Salesforce has potential to be a tool people love to use, but today, sales cloud is more of an obstacle than it is a helpful tool. An overhaul of the UI would go a huge way to improve and there is much work needed to deliver on an experience that actually aids the sales teams using it.

Pros

The most significant advantage in using Salesforce sales cloud is the massive market share Salesforce commands. Given that Salesforce is so widely used, it means you'll always be able to find solutions that integrate with it and to have users on board who are familiar with the product.

Cons

My primary critiques of Salesforce come with the user experience within the product. While Salesforce is massively well known and used across all the big name companies, the UI continues to fall a bit short. The overall look and feel is very dated, processing of data is often slow, it's hard to keep the system up to date, and the overall experience is just not enjoyable to use.

Marc
Marc
Overall rating
  • Industry: Publishing
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

Salesforce is not meant for a single user at an organization

Reviewed on 28/12/2024

It was not a good one but this is not a reflection of Salesforce, it was just not meant for me.

It was not a good one but this is not a reflection of Salesforce, it was just not meant for me.

Pros

It is a great product but not meant for a single user which I was. You need an admin, which I am not.

Cons

It is too difficult to learn to set up and use on your own.

Alternatives Considered

Microsoft 365

Reasons for Choosing Salesforce Sales Cloud

Act went up in price and I heard many good things about Salesforce.

Switched From

Act!

Reasons for Switching to Salesforce Sales Cloud

I thought Salesforce would be a better option.
Dana
Overall rating
  • Industry: Information Technology & Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A tool for mature sales organizations

Reviewed on 21/01/2025

9.5/10 and would recommend to any mature business

9.5/10 and would recommend to any mature business

Pros

Ease of use, comprehensive and easy to customize for your business's needs. Easy to track sales cycles in it and love the fact that we can integrate other tools such as CPQ within it. It took a while for my company to move to this tool but glad we did it as it's changed the sales game here.

Cons

Latency and downtimes have happened in the past

Gabriel
Overall rating
  • Industry: Education Management
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Best Enterprise CRM tool in the market to manage your prospects & clients

Reviewed on 05/03/2025

Great experience, much better than my previous experience with Microsoft Dynamics CRM or Oracle...

Great experience, much better than my previous experience with Microsoft Dynamics CRM or Oracle Sales Cloud

Pros

- Great interface: very intuitive
- Great performance: fast to open & modify data
- Great flexibility: easy to configure it & adapt it to each company

Cons

- the multi-tab navigation could be better, sometimes it opens a new tab instead of a sub-tab
- Einstein Call Insights is not ready yet, it can't understand my words correctly

Roman
Overall rating
  • Industry: Accounting
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

One stop shop for CRM, pipeline and deal management

Reviewed on 23/02/2025

Overall, Salesforce Sales platform allows great communication with the clients and potential...

Overall, Salesforce Sales platform allows great communication with the clients and potential clients, great tool in managing pipeline and allowing allowing wide outreach.

Pros

Salesforce cloud provides a flexibility in CRM software, allowing having sales, deal reviews and client service on the same platform. It has also robust workflows mechanism allowing automated some of the previously manual tasks used by Sales/RevOps teams.

Cons

Deployment of AI Agents was relatively slow than previously expected.

Kelly
Overall rating
  • Industry: Arts & Crafts
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great forecasting and report software

Reviewed on 16/02/2025

I am satisfied with this software overall it is easy to navigate and does great forecasting reports

I am satisfied with this software overall it is easy to navigate and does great forecasting reports

Pros

I like the reporting function and forecasting capability. Once you are trained, it is also fairly user friendly and is easy to navigate.

Cons

Once you are trained the software is user friendly for basic jobs however, the training is extensive and can prove tedious at times.

Michael Herbert
Overall rating
  • Industry: Retail
  • Company size: 10,000+ Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

track yours leads

Reviewed on 04/02/2025

Salesforce Sales Cloud has been a wonderful tool for managing sales and follow-ups for customer...

Salesforce Sales Cloud has been a wonderful tool for managing sales and follow-ups for customer relationships. It has actually simplified the processes of tracking leads and closing the sales for my team

Pros

The reporting and analytics features are very thorough—they give us the big picture of how we are performing. Further, you get extreme flexibility for customization, which makes it sufficient for customized approaches to meet envisaged business specifics

Cons

It can feel a bit overwhelming getting started with Salesforce because there is a lot to learn. Having a fully working system takes some amount of time and money to set up for everyone

Austen
Overall rating
  • Industry: Management Consulting
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great sales tool

Reviewed on 01/03/2025

Overall good, wish the phone dialer was better

Overall good, wish the phone dialer was better

Pros

Very customizable & great for sales management

Cons

The salesforce dialer was subpar compared to other phone dialers.

Joseph
Overall rating
  • Industry: Financial Services
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Take your sales processes to the nect level

Reviewed on 20/09/2024

I love using Salesforce Sales cloud for all my sales peocesses and also for my team of sales...

I love using Salesforce Sales cloud for all my sales peocesses and also for my team of sales executives to keep track and help them achieve thier sales goals.

Pros

The ability to manage my sales pipline ane my prospect pipeline to keep track of all my client book of business and all the information about my book of business which is worth 5.9 million dollars of business

Cons

I really dont see what I like least about Salesforce

Mazher Hussain
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 51–200 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Highly customizable to meet specific business needs.

Reviewed on 04/08/2024

Salesforce Sales Cloud is a powerful and versatile CRM solution that excels in managing and...

Salesforce Sales Cloud is a powerful and versatile CRM solution that excels in managing and optimizing the sales process. Its comprehensive feature set, scalability, and customization options make it an excellent choice for businesses looking to enhance their sales operations. However, the cost and complexity of the platform should be carefully considered, especially for smaller organizations with limited resources. Overall, Salesforce Sales Cloud remains a leading choice for businesses seeking a robust and flexible CRM solution.

Pros

Salesforce Sales Cloud is a comprehensive customer relationship management (CRM) platform designed to support the sales process from lead generation to closing deals. It is widely adopted across various industries due to its robust features, scalability, and the ability to customize to meet specific business needs.

Cons

The platform's extensive features can be overwhelming and require significant time and resources to implement and manage effectively.

Ashley
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Salesforce Sales Cloud - User Friendly-ish

Reviewed on 08/08/2024

Overall, Salesforce Sales Cloud has been very pleasant to use, but it could use a few updates to...

Overall, Salesforce Sales Cloud has been very pleasant to use, but it could use a few updates to make reports, claims, and general population of month statistics more user-friendly.

Pros

Salesforce Sales Cloud is a very organized platform that makes it easy to see what projects are being completed and prioritize things that need immediate action.

Cons

When running reports and needing to see the total of monetary value items, there is a difficulty in determining if this can be done within the report itself or if in needs to be completed on the dashboard. This is confusing in itself but also leads to difficulty when going between a PC unit and a mobile phone or iPad app version.

Daljeet
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great CRM with Easy Access

Reviewed on 07/09/2024

Salesforce Sales Cloud has been an excellent tool for our business. It has improved our sales...

Salesforce Sales Cloud has been an excellent tool for our business. It has improved our sales efficiency, helped us better understand our customer base, and ultimately contributed to increased revenue. Despite the initial learning curve, once you get the hang of it, the platform becomes an indispensable part of managing customer relationships and driving sales success.

Pros

What I appreciate the most about Salesforce Sales Cloud is its comprehensive functionality that integrates seamlessly with various departments. The CRM is incredibly customizable, allowing my team to tailor workflows and reports to meet specific business needs. The automation features have significantly reduced manual work, and the detailed analytics offer valuable insights into customer behavior and sales trends.

Cons

One challenge I’ve encountered is the steep learning curve. While Salesforce is highly capable, it can be overwhelming for new users, and the onboarding process requires a fair amount of time and training. Additionally, some of the advanced features can be a bit costly, especially for smaller businesses.

Ana
Ana
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Epic tool with fascinating tools for sales management.

Reviewed on 18/12/2024

Salesforce Sales Cloud has given us the most reliable platform for running our sales. It has helped...

Salesforce Sales Cloud has given us the most reliable platform for running our sales. It has helped us streamline all our sales activities from leads capturing to closing sales deals with them. With Salesforce Sales Cloud, our sales experience has greatly improved as we are able to close more deals than before.

Pros

Salesforce Sales Cloud is easy to use and the simple user interface it has makes it easy to access all its features. It has a very outstanding reporting feature that provide us with very insightful reports allowing us to understand the performance of our selling activities. Salesforce Sales Cloud also has numerous automations that enable us to automate various selling activities. Its advanced sales analytics allow us to understand our sales trends and to forecast future sales. It also has collaboration tools that enable us to work together during sales.

Cons

There is nothing about Salesforce Sales Cloud that has ever disappointed us. We lack anything to dislike about it.

Arpit
Overall rating
  • Industry: Staffing & Recruiting
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Powerful CRM for Driving Sales Growth

Reviewed on 27/10/2024

Overall, Salesforce Sales Cloud is a very useful and powerful CRM that increases sales efficiency...

Overall, Salesforce Sales Cloud is a very useful and powerful CRM that increases sales efficiency and customer relationship management.
Mobile app integrations improve accessibility and connectivity which makes this an essential tool for sales success.

Pros

Salesforce Sales Cloud helps in lead management, AI-driven information, and customizable dashboards which help sales teams to prioritize and close deals with our clients.

Cons

Salesforce Sales Cloud requires specific training and onboarding to use the service effectively which leads to the platform’s higher cost compared to other CRMs it is a con for smaller businesses with low budgets

PRACHI
PRACHI
Overall rating
  • Industry: Legal Services
  • Company size: 201–500 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Salesforce Sales Cloud: A Powerful Tool for Growing Businesses

Reviewed on 04/10/2024

Using Salesforce Sales Cloud has been pretty smooth overall. It’s packed with useful tools that...

Using Salesforce Sales Cloud has been pretty smooth overall. It’s packed with useful tools that help automate tasks and give smart insights, making the sales process much easier. It can seem complex at first but once you get the hang of it, it’s a powerful system that grows with your business and helps keep everything organized in one place.

Pros

I really love the automation feature of the software. It automates the process of tracking leads from prospect to sale. This helps the sales teams identify the most valuable leads. Also the ease of use and implementation is icing on the cake.

Cons

There are no major loopholes that I could point out about the tool.

toshia
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best Salesforce software

Reviewed on 30/09/2024

Very good deal al. The product is amazing.

Very good deal al. The product is amazing.

Pros

### Pros of Salesforce Sales Cloud

Salesforce Sales Cloud is great for helping sales teams stay organized and productive. One of the best things is how customizable it is—you can really tailor it to fit your business needs. The interface is user-friendly, making it easier to manage leads and customer relationships. It also plays well with other tools, so you can integrate it with your email or marketing platforms, which saves a ton of time. Plus, the reporting tools give you valuable insights, so you can keep track of how your sales team is doing in real time.

### Cons of Salesforce Sales Cloud

Cons

Am the flip side, Salesforce Sales Cloud can be a bit tricky to learn, especially if you don’t have a tech-savvy team. It offers so many features that it can feel overwhelming at first. The pricing is also something to consider—it can get expensive, especially when you start adding on extra features. Some users have mentioned the system runs slow with large datasets, and it can take a while to get the hang of customizing it. Lastly, customer support isn’t always as quick or helpful as you’d expect for a premium product.

Lars
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Salesforce Sales Cloud has all fundamentals for streamlining sales.

Reviewed on 01/08/2024

We are using Salesforce Sales Cloud to optimize our sales operations and has really helped us to...

We are using Salesforce Sales Cloud to optimize our sales operations and has really helped us to facilitate more successful sales than before. Salesforce Sales Cloud allows us to engage easily with our clients and customers which help create great working relationships with them.

Pros

Salesforce Sales Cloud has solid AI automations which help us to get the repetitive tasks completed quickly and with zero human errors. It has a very flexible architecture which made it possible for us to customize it to fit to our unique sales needs. Salesforce Sales Cloud analytical features keep us on the lookout for our sales performances by giving us very detailed metrics reports.

Cons

Salesforce Sales Cloud has consistently delivered very fulfilling services to us. There are no cons towards it.

Danillo
Overall rating
  • Industry: Banking
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

It is worth it!

Reviewed on 28/10/2024

Salesforce is an excellent CRM solution for businesses needing powerful customer relationship...

Salesforce is an excellent CRM solution for businesses needing powerful customer relationship tools, rich data analytics, and seamless integration with third-party applications. While the platform comes with a steep learning curve and significant costs, its flexibility and extensive features make it a worthy investment for businesses ready to dive in fully.

Pros

Their powerful CRM capabilities are beyond any other similar system out there. The ability to customize it to meet our needs and automate a lot of the workflows are key points that lead me to enjoy using this product.

Cons

It is on the pricier side of the spectrum. Setting it up and customizing it can be complex, so it is important to learn the product beforehand and performing some trial and error.

Davinee
Davinee
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Slow start, but worth the struggle!

Reviewed on 24/10/2024

Overall, I really am impressed with everything that this platform can do. Even if it was a little...

Overall, I really am impressed with everything that this platform can do. Even if it was a little hard for me to pick up at first, now I am proficient at utilizing what it has to offer which is alot

Pros

The ease of keeping all customer and business process records in one place that everyone on our team has access to.

Cons

I is a bit hard for a person who is not super familiar with the terminology of dashboards and report parameters to pick up.

Harsh
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Salesforce sales cloud is very helpful for businesses.

Reviewed on 28/06/2024

My overall experience with salesforce salesforce cloud is good. It provides multiple ways for...

My overall experience with salesforce salesforce cloud is good. It provides multiple ways for customization and implementation. We can easily and securely connect the salesforce sales cloud with other cloud or third-party applications. It provides standard and custom ways to build business automation. It has multiple data import and export tools. We can analyze data using salesforce reports and dashboards.

Pros

Salesforce sales cloud keeps data aggregated which helps to grow the business. We can get the leads by using powerful looks like web-to-lead and email-to-lead. Once leads are qualified we can convert those leads to accounts and contacts easily. Salesforce sales cloud provides different automation to make business automated.

Cons

Salesforce sales cloud is a very strong platform but it is very expensive for small and medium-sized businesses.

Christina
Overall rating
  • Industry: Hospitality
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

All joy and jubilation managing sales with Salesforce Sales Cloud

Reviewed on 09/09/2024

Salesforce Sales Cloud has helped us keep our house in order which has seen our sales get more...

Salesforce Sales Cloud has helped us keep our house in order which has seen our sales get more successful. It has made it easy for us to manage our sales which results to getting sales deals closed faster. Salesforce Sales Cloud has given us an absolute classic experience making our sales operations very smooth and less demanding.

Pros

Salesforce Sales Cloud offers us with sales analytical tools that makes it easy to analyze and forecast sales. It also offers us with metric reports that help us track the success rate of our sale operations. The powerful task automations that allows us to simplify the tedious sales tasks.

Cons

There has been nothing disappointing about Salesforce Sales Cloud. All is good and all features are so incredible.

Noer Iman Drestha
Noer Iman Drestha
Overall rating
  • Industry: Design
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Salesforce Sales Cloud: Streamlining Project Dynamics

Reviewed on 17/02/2024

Salesforce Sales Cloud is a powerful tool for optimizing sales processes, despite initial learning...

Salesforce Sales Cloud is a powerful tool for optimizing sales processes, despite initial learning curves and customization requirements.

Pros

Salesforce Sales Cloud offers robust sales automation, insightful analytics, and seamless integration.

Cons

It can be complex for new users and may require additional customization for specific business needs.

Sujal
Overall rating
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

"Powerful and Customizable CRM That Boosts Sales Efficiency"

Reviewed on 30/09/2024

Overall, my experience with Salesforce Sales Cloud has been very positive. It has significantly...

Overall, my experience with Salesforce Sales Cloud has been very positive. It has significantly enhanced our sales operations, provided valuable insights through detailed reporting, and helped us better manage customer relationships.

Pros

I really appreciate the robust CRM features that Salesforce Sales Cloud offers. Its customization options and integration capabilities have greatly streamlined our sales processes and improved team collaboration.

Cons

The user interface can be a bit overwhelming at first, especially for new users. There's a steep learning curve, and it took some time for me to navigate all the features effectively.