Bitrix24 Reviews

Bitrix24 has an extensive CRM module, where we can track and store the data we need about our leads and clients. Even though Bitrix24 offer other modules like Websites builder, the CRM is the feature I like the most about this great app.

Me and some members of my team felt Bitrix24 user interface was a little bit overwhelming compared to other CRM platforms out there. I believe Bitrix24 user interface could be simpler.

NONE- very difficult to deploy. Hours upon hours spent in setup ended up being a complete waste of time. Not ONE of the integrations work.

difficult to train staff on, difficult and expensive to obtain support

It's a user-friendly CRM with straightforward features. There are a lot of predefined options in the projects section that may help any company with limited expertise manage day-to-day operations beginning at any point in the sales funnel.

For our purposes, the projects section has a great deal of information, therefore we'd like it if there were a way to export, say, a task's individual subtasks in order to compile a report. When you have to hand over all the gory details of a project to a client, your efficiency takes a nosedive.

- Easy to use CRM for any needs- Audio Calls and Chats- Very easy to collaborate with shared tasks, files - Live feeds of events, you will be fully aware of all events in your company- In-depth marketing ananyltics with tracking sources of your leads

- It's not easy to integrate with HTML static websites, you will require development. The easiest way to add leads is to use webhooks- There is a lack of customization in reports, you can't create fully custom reports

User Interface.
Easy navigation
Less Learning Curve

They use google translator for responding. so if they dont understand what you are saying them, its googles fault.
You have to be awake between Midnight to 4 to get support from them or even a simple response.
Most of them are Untrained and Inexperienced support techs.

First of all, what is Bitrix24? It is a multi-operations software that enables multi-tasking, from: Creating business sites, automating sales, and project management with rich communication features. That’s why it is called the “All-In-One”. The things that I like about this software lie in its essential tabs on the dashboard:
- The Activity Stream from which we can see the employees of a given project with whom we can interact through chats (both video or text) or comments; there’s a comment section actually for the different projects. While writing, we can share files and use emojis;
- The Employees tab presents the organizational chart with the names of all the employees. And, we can organize it as we want by adding new members or removing some, creating different Departments, and sharing the roles. This makes team management very efficient;
- The Tasks and projects tab that permits us to create tasks and manage the different teams working on them. What is even cooler with this tab is that Bitrix24 gives us an Analytics kind-of-feature that shows in real-time the performances of the different projects, the timing from the beginning to the ending planned, the ongoing tasks, the completed ones, and the total;
- The CRM which stands for Customer Relationship Management. What is adorable with the CRM of Bitrix24 is that we have a whole tab dedicated called CRM, and it is actually very intuitive to use: We can add our clients’ names, their contacts, and some notes about them.

2 things that are less-likable:
- The custom support is sometimes hard to reach. They take a long time to reply to our emails. This can make us feel lonely facing some bugs we would like to report and get the help we need;
- The price is too high for small businesses. Bitrix24 charges USD61 /month (from time to time we can have sales dropping the price) for an entry-level; while softwares like Zoho charges only USD12/month.

More than 38 modules in one single place make this wonderful. I like that we use it for operations and analysis. The ability to customize even makes it more user accepted.

Took me time to think, however, yes it does need little help when it comes to reports.

When you are working on a sales CRM, the team's performance report is of utmost importance. I have been doing follow-ups for the last month and the reply is that as of now there is no such report in their system.
We are using it for our service industry. Just a disaster system, 2 years the money is sheer loss of money and more than that loss of trust and respect towards this brand who is least serious in considering the basics of employee daily/weekly/monthly performance report.

You check for any basic report you will not get. Their system cannot give reports based on your custom fields and thus the entire system fails to adhere to basic sales processes.
Their employee performance report is just an eyewash, they don't have an employee reporting structure at all, what the biggest disappointment.
Bitrix24 lacks sheer understanding of the basics of the sales process
Before any sales deal happens there are various stages towards that success first it begins with lead validation, if the lead is not validated then it's a sheer waste of time, effort, and energy.
So after lead validation, the mail is sent after that follow-up begins then its success or failure
Everyday sales team have to work on this process but sad to say No reporting structure at all
-Employees Lead Management (the chart is showing but not working in CRM ANALYTICS)
-Custom field tab reporting not there at all
-If you want to see entire sales employee's daily activities Bitrix24 does not has it at all
like how many leads validated, email sent, call made, task scheduling
-Employees time spent on Bitrix24 is not there on the std module, these are bare min basic features
-If you have dismissed an employee from an organization or any employee has left, you cannot remove that person from Bitrix24
-They don't have birthday greeting features for leads, it is only possible when they have done deals this is just a weird example.
-Your email bounce back no reports

It is simple to utilize and explore, it is an amazing collaboration instrument that permits you to bunch all your ventures, records, assignments, contacts and messages, I am astounded with the speed and accuracy of the AI (manufactured insights) chatbot that permits you to make errands , reminders and notes with fair some clicks. As a group pioneer, this program has made a difference me organize my group way better and made a difference us get our assignments done speedier. Its interface is exceptionally simple to utilize since it is like our inner social arrange, which makes it energetic and simple to utilize, records and archives are sent and transferred rapidly and video calls are perfectly capable of being heard and see exceptionally clear. The truth that it is within the cloud makes everything effortlessly open and our computer does not get over-burden with data.

In some cases the program can feel a bit overwhelming, maybe it could be a computer issue or a terrible configuration when installing the computer program, in spite of the fact that it could be a fairly total program, it seem utilize a few other integrative so that everything is within the same program . The client interface is the worst, it is simple to utilize but after you have experience in comparable computer program since it really isn't as natural as I would like. No matter how long you employ it, you'll still conclusion up befuddled attempting to discover diverse alternatives over stages, furthermore the analytics isn't simple to utilize and design.

Bitrix24 is one of the best telemarketing tools that I've used so far, despite a few drawbacks, I still recommend its services for the following reasons:
-It's an integrated platform that provides a comprehensive set of telemarketing features like CRM, project management, and collaboration which are ideal for streamlining workflows and enhancing productivity all in one place.
-It endorses team collaboration and improves teamwork.
-It's cost-effective and I find it to be far way more affordable than some competitors
- It provides a great customer support. Bitix24 has dedicated support teams spread out across various countries including my country- a great way to serve customers.

Negative remarks with Bitrix24 are :
-Call volume is limited. There are limitations in the number of concurrent calls that can be handled which tremendously affects operations that require high-volume calls. For instance, we are used to making at least 700 phone calls daily.
-There is limited customization
-Call quality and reliability are highly affected by unstable internet connection, an issue we face in our country. Sometimes you're on the phone with a client and suddenly, you'll lose them due to network instability -It's mainly because of this factor that we had to switch to a different service provider.

Ease of use and ability to customise and deploy. Great Product.

I think the reporting is difficult , we struggle to get activity reports for note capture in CRM and sales calls made on the road etc.

1. Price. The free version offers a fantastic feature set for up to 12 users. Better yet, when you finally outgrow the 12 seats, the pricing model is the cheapest I've seen with this level of all around features. How can you beat an unlimited employees option with 100gb of storage for only $99 per month? It blows away the competition when it comes to the pricing model. 2. The feature set is very deep. One of my problems with tools like Asana is that it is absolutely fantastic when it comes to project management for small groups, but lacks Gannt charts, CRM functionality, etc. Don't get me wrong, Asana is a great tool, but a limited one to a specific use case scenario. 3. The developers of Bitrix have added additional functionality via Zapier. Zapier is similar to IFTTT, only it a paid program to connect 3rd party apps. 4. One-time cost option for on-premise organizations that need to satisfy specific regulatory or security requirements. Can add additional users to the platform for a one-time cost.

1. Not as "snappy" fast as Asana and other super streamlined AJAX apps. Page loads and menus are heavier sometimes in functionality, but at a sacrifice of speed. It isn't terrible, but compared to the instant loading of other competitors, it is noticeable. 2. More work needs to be put in on the tutorials, FAQ's and general knowledge base. The system itself is actually more mature than the documentation describing how to use it. You will spend a bit of time learning how to find your way around. Hopefully they'll flesh this out as time goes on. 3. The user interface isn't as "slick" compared to some other options. To me, it just seems a bit busy. There are lots of powerful features within Bitrix, but things need a bit of cleaning up and "gloss" to make it really beautiful.

Bitrix24 is a platform that handles customer management which is composed of a variety of tools in which users can record, organize and track all interactions with customers, as well as grants the ability to store data, generate sales reports. It is a very simple interface and has many tutorials that fully train you to be able to run and manage the platform as best as possible

Among the disadvantages that Bitrix24 presents is that its message templates are very limited and although it has presence in social networks I consider that it lacks some integrations to strengthen that function, otherwise it is a great platform, which is why I wish they manage to optimize those little things that come to become a little tedious management within the company