Bitrix24 Reviews
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937 Reviews for UK Users

- Industry: Printing
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Digital business enterprise.
Reviewed on 09/02/2024
Exciting and mostly informative with all features
Exciting and mostly informative with all features
Pros
Bitrix24 often allows users to customize project workflows and set granular permissions. This flexibility enables organizations to tailor the platform to their specific project management needs and control access to sensitive information.
Cons
too many templets that has been used by other users of the platform
Reasons for Choosing Bitrix24
Checking more project management tools that can assist business.Reasons for Switching to Bitrix24
Automatically Growing Client Database: Whenever you receive an email, phone call, or message from a new contact, Bitrix24 can automatically add them to your CRM contact list. This ensures that your contact base keeps growing as you interact with clientsResponse from Bitrix
Thank you for taking the time to leave a review. It's great to know you find the platform exciting and informative, and we're pleased that the automatic growth of your client database through our CRM has been beneficial for your business. Your decision to switch to Bitrix24 for more comprehensive project management tools is valued, and we're committed to supporting your business's success.
- Industry: E-Learning
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Bitrix24 provides a lot of features for your business
Reviewed on 11/04/2024
Pros
I liked the versatility of the features and having them all on one platform.
Cons
I feel as though Bitrix24 is not very user-friendly. It has wonderful features, but it is a little technical.
Response from Bitrix
Thank you for your review and for highlighting the versatility of Bitrix24, Tembi. We're proud to offer a comprehensive platform that meets a wide range of business needs. We understand your concerns about user-friendliness and acknowledge that the technical nature of our features can be challenging. We're committed to improving our platform's usability and providing resources to help users navigate our system more easily. Your feedback is crucial in guiding these improvements, and we're grateful for the opportunity to serve your business needs better. Thank you for choosing Bitrix24 as your all-in-one solution.
- Industry: Alternative Medicine
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Does the job
Reviewed on 01/09/2024
Used for couple of years it has good functionality but not for a beginner
Used for couple of years it has good functionality but not for a beginner
Pros
It had good features and did what it needed to do
Cons
Not the most user friendly interface found it complex at times
Response from Bitrix
Thank you for your feedback, Cheryl! We understand that the interface can be complex at times, especially for beginners, and we appreciate your input as we work to improve the user experience.
- Industry: Management Consulting
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Bitrix as a user
Reviewed on 24/10/2024
I really like about Bitrix24 is at it brings everything together in one place.
we can have chat...
I really like about Bitrix24 is at it brings everything together in one place.
we can have chat convesation with teammates can schedule meeting , we can even make our daily task and update there , what has been done at that day , it good for tracking . it has mobile access as well .
Pros
I really like about Bitrix24 is at it brings everything together in one place.
we can have chat convesation with teammates can schedule meeting . and it is easy to use .
Cons
Limited time for free version of bitrix 24
Response from Bitrix
Thank you for sharing your valuable insights and experiences with Bitrix24, Mahe! We're delighted to hear that the simplicity and unified platform design of Bitrix24 have met your expectations.
- Industry: International Trade & Development
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
One of the perfect
Reviewed on 18/03/2024
We are a team of 4 people, which is in different location and country. We chose Bitrix for its...
We are a team of 4 people, which is in different location and country. We chose Bitrix for its simplicity, multi-language and are used on android.
Pros
There are a maximum of options with an easy to use interface.
Cons
What I like about plsu is the application on android. I did not find an application that has other resemblance with the web version.
- Industry: Arts & Crafts
- Company size: 2–10 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
If you need a tool to make your business simple, look elsewhere
Reviewed on 23/09/2024
Bad, I've deleted my account after the trial since I had too many issues and lost time while...
Bad, I've deleted my account after the trial since I had too many issues and lost time while working on it
Pros
Surely it's full of features, basically anything a CRM can have.
Cons
Its price and assistance are very bad. It is very costly if you really want to use all of its feature and if you have just a simple problem and need to get in touch with the support team, it can be awful. Design can be better too.
Reasons for Switching to Bitrix24
I didn't actually. I moved to anther CRM, Freedcamp.Response from Bitrix
Thank you for taking the time to share your thoughts and experiences with Bitrix24. We truly value the feedback from our users as it helps us to continuously improve and better serve your needs.

- Industry: Real Estate
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
My favorite CRM
Reviewed on 20/12/2023
I tried and worked with many CRM's before I stuck with Bitrix24
I tried and worked with many CRM's before I stuck with Bitrix24
Pros
So simple and collect all the tools for managing your leads together
Cons
When the connection goes wrong, we can lose so many unsaved updates
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Bitrix24 is the best thing happened to me at work
Reviewed on 18/10/2023
I open my Bitrix24 account in the morning knowing that I have everything I need to make a remarkable...
I open my Bitrix24 account in the morning knowing that I have everything I need to make a remarkable progress at work.
Pros
Everything about Bitrix24 is awesome. It just makes doing work easier and more productive
Cons
Nothinh I dislike about Bitrix24. It's a must have for any busienss .. that's how I see it
Reasons for Choosing Bitrix24
Bitrix24 gave me everything I ever dreamed to have in my workReasons for Switching to Bitrix24
Price, scalablity, and complete functionality
- Industry: Restaurants
- Company size: 10,000+ Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Solution for Effective Project Management
Reviewed on 08/08/2023
Our marketing team uses Bitrix24 to streamline communication and improve their approach to customer...
Our marketing team uses Bitrix24 to streamline communication and improve their approach to customer service. The setup is simple, and the program is easily integrated with others to streamline our processes. It's a really adaptable device. Therefore, this instrument should be effective for the client group.
Pros
Work process management is something I take pleasure in since it allows me to have a clear schedule, complete the most important tasks in a timely manner, and obtain prompt assistance when I need it. Furthermore, I am able to classify people according to their industry. Thus, you may establish how long a task will take and how the meeting's participants will divide and conquer in order to get the job done. The convenience of having everything in a one app is really appreciated. It offers a video conferencing feature in addition to helping with project management and team communication.
Cons
CRM, color scheme Landing page has to be more appealing than it is now by adding some lovely and attractive color and, if required, fixing the color presentation.
- Industry: Nonprofit Organization Management
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Keeping everything in the same place; tasks, tools and teams.
Reviewed on 28/10/2024
Proven game changer tool for empowering team meetings to be more productive and professional.
Proven game changer tool for empowering team meetings to be more productive and professional.
Pros
I liked Britrix24 due to its simplicity, flexibility and power. It gives a clear view of who's doing what and what needs to get done. It keeps tasks in order, deadlines on track and team members aligned.
Cons
It is not desirable that changing pertinent information in the application can only be done by me as the administrator, this delayed most my work.
Response from Bitrix
Hi Connor! Thank you for sharing your positive experiences and constructive feedback about Bitrix24. We're here to support your continued success with Bitrix24 and are keen to make your experience even better.
- Industry: Farming
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Project Time Tracker: Bitrix24
Reviewed on 13/07/2024
Tracking time on projects, file sharing and instant messaging.
Tracking time on projects, file sharing and instant messaging.
Pros
Availability of an extended range of features in one place is what I like most about Bitrix24.
Tracking time on projects is automated which saves time for 24.7.
Cons
Bitrix24 barely offend me when using it to send messages and manage projects.
Response from Bitrix
Thank you for your review, Nsogbu! We’re delighted to hear that you appreciate the extensive range of features Bitrix24 offers, especially the automated project time tracking. Your feedback is invaluable to us.
- Industry: Telecommunications
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Streamlined options that make it effortless to create and manage tasks.
Reviewed on 21/08/2024
Team members can define, assign and track tasks based on milestones while keeping task files and...
Team members can define, assign and track tasks based on milestones while keeping task files and feedback all in one place. Overall, I would say Britix24 is robust enough to manage development sprints while remaining flexible to a variety of workflows.
Pros
Some of the features I like most about Britix24 are; helpful and responsive customer support team, highly customizable to suit various business contexts, user friendly and quick to learn and automated invoicing. Has a rich white boarding and brainstorming capabilities for generating ideas especially for the advanced version.
Cons
The advanced features require hirer tier plans and also I have experienced occasional performance issues with complex boards.
Response from Bitrix
Thank you for your review and for being a part of the Bitrix24 community, Petras! Your insights are valuable as we strive to enhance our platform.

- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Provides comprehensive features for telemarketing
Reviewed on 28/01/2024
Overall, It's a great telemarketing service provider, I like it because it's not only limited to...
Overall, It's a great telemarketing service provider, I like it because it's not only limited to telemarketing but offers a variety of other services -It could be even more amazing if some improvements are made in sectors with poor performance and I might probably consider using it again in the future.
Pros
Bitrix24 is one of the best telemarketing tools that I've used so far, despite a few drawbacks, I still recommend its services for the following reasons:
-It's an integrated platform that provides a comprehensive set of telemarketing features like CRM, project management, and collaboration which are ideal for streamlining workflows and enhancing productivity all in one place.
-It endorses team collaboration and improves teamwork.
-It's cost-effective and I find it to be far way more affordable than some competitors
- It provides a great customer support. Bitix24 has dedicated support teams spread out across various countries including my country- a great way to serve customers.
Cons
Negative remarks with Bitrix24 are :
-Call volume is limited. There are limitations in the number of concurrent calls that can be handled which tremendously affects operations that require high-volume calls. For instance, we are used to making at least 700 phone calls daily.
-There is limited customization
-Call quality and reliability are highly affected by unstable internet connection, an issue we face in our country. Sometimes you're on the phone with a client and suddenly, you'll lose them due to network instability -It's mainly because of this factor that we had to switch to a different service provider.
Response from Bitrix
Thank you for your detailed review and for recommending Bitrix24 despite the challenges you've faced, Delly. We're thrilled to hear that our platform has been beneficial for your telemarketing needs, enhancing productivity and teamwork while being cost-effective. Your positive remarks about our customer support are greatly appreciated. We hope to have the opportunity to serve you again in the future with an even more robust solution.

- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Bitrix24 CRM and Business Management System
Reviewed on 19/08/2024
We have structured our company and all its departments specifically for our company and we are...
We have structured our company and all its departments specifically for our company and we are using them.
Pros
I can effectively manage and control the entire company and its departments with a single screen and multiple jobs.
Cons
Everything is in its place, even thanks to Bitrix24 we are informed about technological developments, such as integrating artificial intelligence into the CRM system.
Response from Bitrix
Thank you for your insightful review and for choosing Bitrix24 as your CRM and business management system! Your feedback is invaluable as we continue to enhance our platform.
- Industry: Medical Practice
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
A Powerful Tool You Need!
Reviewed on 16/04/2024
Pros
What I love most about Bitrix24 is that we only need one system to handle everything! I don't need 3 separate systems for accounting, CRM, task management- I only need just this one.
Cons
I've had plenty of time working with Bitrix24 to test out it's performance and it hasn't let us down! I have no dislikes.
Response from Bitrix
Thank you for your glowing review, Nathalie! We're delighted to hear that Bitrix24 has become your all-in-one solution for accounting, CRM, and task management. It's our goal to provide a powerful and reliable tool that meets all your business needs. Your satisfaction and success with Bitrix24 mean the world to us. Thank you for choosing us and for your trust in our platform.
- Industry: Real Estate
- Company size: 201–500 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The good Bitrix 24
Reviewed on 19/06/2024
Over all It was a very good software That all of us needs it. It’s also very interesting in most of...
Over all It was a very good software That all of us needs it. It’s also very interesting in most of the users of this app. You should try And see how amazing this Product is.
Pros
What I Liked most about bitrix 24 is the price of the software it was worth spending for for some users. It would be cheap. I can see it is really not budget friendly, but it is very user-friendly. It has free trial that you can try on and believe it or not. I swear you would love it. It has also some more features that every business needs.
Cons
I think what I liked least about it That sometimes it is very slow and has a bug, but it was resolved very quickly. The customer service is also responding very timely. I am asking for a better mobile features so that I can really enjoy using this software.
Response from Bitrix
Thank you for your review! We’re glad to hear that you find Bitrix24 user-friendly and valuable for your business needs. We are currently upgrading our mobile app to be fully featured, so stay tuned for improvements! Thank you for recommending Bitrix24!

- Industry: Computer Hardware
- Company size: 2–10 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
monitoring of the employees with Bitrix24
Reviewed on 04/12/2023
It is ideal for large organizations, where Bitrix24 is adaptable for the company and for the...
It is ideal for large organizations, where Bitrix24 is adaptable for the company and for the different areas of the company.
Pros
we like Tracking projects, tasks and time spent. storage must be allowed by permission, its interface is similar to that of Facebook
Cons
The disadvantage of this tool is that it is not so well known in the market, and therefore it is not widely used. So they don't know its many benefits.
- Industry: Education Management
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Bitrix24 Review
Reviewed on 26/08/2024
Overall, I would recommend Bitrix24 to individuals and companies for the ease of use and functionali...
Overall, I would recommend Bitrix24 to individuals and companies for the ease of use and functionality of what the software offers.
Pros
Bitrix24 is an easy to use organizational software that allows companies to keep track of a number of items, including time recording for their employees. It is user friendly and very easy to submit time sheets.
Cons
Bitrix24 can be a little confusing to work for the first time but once you get the hang of it, there is no trouble.
Response from Bitrix
Thank you for your review and for recommending Bitrix24, Kathryn! We're glad to hear that you find our software user-friendly and effective for organizational tasks, including time recording. We understand that there can be a learning curve initially, and we appreciate your patience as you got accustomed to it. Thank you again for your valuable feedback and for being a part of the Bitrix24 community.

- Industry: Media Production
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Bitrix24 was okay but not too impressive
Reviewed on 03/10/2024
Bitrix24 has its place in the CRM world but there are much better options out there.
Bitrix24 has its place in the CRM world but there are much better options out there.
Pros
Very comprehensive CRM with a lot of features included.
Cons
A bit too clunky and complex for my taste.
Response from Bitrix
Thank you for taking the time to share your feedback and experiences with Bitrix24, Damien.
- Industry: Environmental Services
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
I would never do business with this company unless you want to get ripped off.
Reviewed on 14/10/2023
Horrible mainly due to their integrated channel partner Kala Group Technologies who defrauded me...
Horrible mainly due to their integrated channel partner Kala Group Technologies who defrauded me and when I came to Bitrix for help, they were very rude and did not care about the pain I was going through.
Pros
At 1st glance it looks great, like their platform can do anything your businesses needed but it is false adervisting.
Cons
They do not actually manage their own business or customers, Instead, they pass you off to shady channel partners from all over the wold who lie and cheat to take your money. When you complain, they say (we have a no refund policy)
- Industry: Financial Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Online Time Clock: Bitrix24
Reviewed on 23/08/2023
Real-time file sharing.Team collaboration.Task and project management.
Real-time file sharing.Team collaboration.Task and project management.
Pros
It combines CRM, file sharing, time tracking, task and project management tools in one central repository.
Cons
I have used Bitrix24 for quite long now and I pike how the vendor technical team respond rapidly to our queries whenever we have issues.

- Industry: E-Learning
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 7.0 /10
An interesting CRM/Intranet Alternative
Reviewed on 13/10/2023
Pros
Their free tier is amazing, and I really like the idea of being and expended CRM, Intranet and more. Bitrix24 is its own category, and I haven't found a similar tool covering so many bases.
Cons
By having so many features, it can be confusing at times. It will take some time to take full advantage of what Bitrix24 has to offer.
Switched From
SugarCRM
- Industry: Retail
- Company size: 201–500 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Bitrix24 transforms immediate searches
Reviewed on 17/05/2023
Bitrix24 is used as a data center to store information about leads, customers, competitors and as a...
Bitrix24 is used as a data center to store information about leads, customers, competitors and as a social network that promotes communication between different areas of the company for the purpose of recording important information. It became our main information system because it has a powerful search tool that makes queries easier and faster. We also use work groups to divide information based on regions or user levels.
Pros
If your business is not very large or complex, the free version is sufficient. It is easy to connect with other programs that automate marketing campaigns. The simplified feature is a great way to share information and communicate with everyone who uses it or just a specific group. Segmentation can be done based on subgroups. The search function is excellent, allowing you to find information previously organized by company or contact.
Cons
The features that take care of managing deals and the sales funnel are more complex than those of other cloud CRM providers. We tried using it initially, but it wasn't what we were looking for. The permissions function is reduced. We tried to identify the type of person who has their own business/contacts in mind, but it was not possible. Sometimes the interface of a system is too complex in certain sections.

- Industry: Automotive
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
All-in-one platform, organize daily work and improve collaboration.
Reviewed on 15/05/2023
Bitrix24 made a difference me unravel issues related to separate whereas working with a few...
Bitrix24 made a difference me unravel issues related to separate whereas working with a few accomplices and colleagues from other cities or nations, I can effectively share and track any assignment related to our company. We utilize Bitrix24 at work for everything, it is our entry to communicate, send records, video calls, chats, it too has numerous highlights and devices for successful CRM, such as the Gantt chart to screen assignments and their advance. We utilize it over all divisions to make strides execution and collaboration. Bitrix24 is making a difference us oversee our lead era pipeline and makes a difference us analyze and venture income from distinctive trade channels, it too makes a difference computerize certain forms inside lead era.
Pros
It is simple to utilize and explore, it is an amazing collaboration instrument that permits you to bunch all your ventures, records, assignments, contacts and messages, I am astounded with the speed and accuracy of the AI (manufactured insights) chatbot that permits you to make errands , reminders and notes with fair some clicks. As a group pioneer, this program has made a difference me organize my group way better and made a difference us get our assignments done speedier. Its interface is exceptionally simple to utilize since it is like our inner social arrange, which makes it energetic and simple to utilize, records and archives are sent and transferred rapidly and video calls are perfectly capable of being heard and see exceptionally clear. The truth that it is within the cloud makes everything effortlessly open and our computer does not get over-burden with data.
Cons
In some cases the program can feel a bit overwhelming, maybe it could be a computer issue or a terrible configuration when installing the computer program, in spite of the fact that it could be a fairly total program, it seem utilize a few other integrative so that everything is within the same program . The client interface is the worst, it is simple to utilize but after you have experience in comparable computer program since it really isn't as natural as I would like. No matter how long you employ it, you'll still conclusion up befuddled attempting to discover diverse alternatives over stages, furthermore the analytics isn't simple to utilize and design.
- Industry: Farming
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
a little bit of this and that
Reviewed on 24/05/2023
its the bumping heart of the business helped me to run a mega operation company with so mush less...
its the bumping heart of the business helped me to run a mega operation company with so mush less employees
Pros
a nice collection of features that really help kick start the business
Cons
very slow deployment of new necessary needed features