Pointerpro Reviews
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248 Reviews for UK Users
- Industry: Marketing & Advertising
- Company size: Self Employed
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
An efficient and personalized tool
Reviewed on 15/05/2023
The quality of the reports generated after each evaluation, now the reports contain detailed and...
The quality of the reports generated after each evaluation, now the reports contain detailed and accurate information that has allowed me to easily analyze the results and make informed decisions for my business.
Pros
Wow! I can't believe how easy my job has become thanks to this platform, but what I like the most is its ability to generate custom reports after each evaluation. Previously, you had to spend hours manually reviewing and analyzing test results, but now it's all done automatically.
Cons
The fact that the platform doesn't offer as many design customization options is overwhelming at first but I would also like to have the option to further customize the appearance of my reviews to better fit my brand.
- Industry: Professional Training & Coaching
- Company size: 2–10 Employees
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
The assessment software we need—and becoming more perfect all the time
Reviewed on 29/11/2022
Fantastic account manager right from the beginning who really worked to understand what our company...
Fantastic account manager right from the beginning who really worked to understand what our company does and what would fit what we are trying to build. I've connected with a half dozen others in different departments in the last year who have provided their expertise in their areas and it's been overall really excellent. Functionally, I'm very satisfied, and having discussed some roadmap items, I'm really looking forward to the features being released next year!
Pros
There are lots of survey software options out there, but Pointerpro is perfect for those in the consulting/coaching industry and works hard to understand what we are trying to achieve and how to make it a smooth and professional experience both on our end and the client's end. I like that they are focussed on a particular user-base (wider than just coaching-consulting, but still!) because in the year or so our company has used Pointerpro, we've grown together. It makes me hopeful about this being a long-term solution for our marketing and client work.- Their support team is amazing.- They provide the ability to customize far more than many other platforms—both functionally and visually.- There is a great resource library for learning about all the little features that suit different projects.
Cons
As a CD, I wouldn't be as interested in Pointerpro at lower tiers because the features I most like are only accessible behind a higher pay-wall—this isn't a criticism, simply that I'm reviewing this based on how much I enjoy the use of ReportR and the Assessment Centre and the ability to do so much custom work. Also, there are some pieces of some of our assessments that we have yet to be able to reproduce in Pointerpro, mainly due to requiring dev time since the features are not readily accessible.
Reasons for Choosing Pointerpro
Easy to administrate, offered an assessment centre vs just surveys or quizzes, geared towards our industry.Reasons for Switching to Pointerpro
Specificity of features for our industry and a focus on marketing integrations- Industry: Computer Software
- Company size: 51–200 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
One of the best Survey tools for data collection
Reviewed on 14/01/2019
We needed an interractive tool to collect useful data on how our customers are using our software....
We needed an interractive tool to collect useful data on how our customers are using our software. Survey Anyplace exceed our expectations
Pros
Survey Anyplace is incredibly easy to set up and use. They offer a range of options to make the Survey more interactive and fun. They also have the option to run a competition or a reward porgram within a survey and this has been a great feature for us to engage with our users
Cons
There isnt much to not like with the product. Their pricing is reasonable for the features provided but I have noticed certain compatibility issues with some browser. Formatting changes come in without any notice.
- Industry: Design
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Great but very expensive
Reviewed on 29/10/2021
Overall I'm satisfied for the time being. However I have looked at JotForm. They provide the...
Overall I'm satisfied for the time being. However I have looked at JotForm. They provide the features we are looking for at a fraction of the price. I just don't feel like rebuilding the survey again at least for a couple of months.
Pros
Survey Anyplace was able to provide what we were looking for. We were able to develop an online quiz for my clients users to take and find out their results.
Cons
The cost is very expensive. There are other services out there with my cheaper rates. You charge so much additional for a generated PDF being sent to the user. I've had to upgrade my account 3 times because you have such low monthly submission rates. It should be the same cost no matter how many submissions. You should charge more for the users that have more than 1-2 survey.
Alternatives Considered
JotformReasons for Switching to Pointerpro
It is the service I found first. Much more expensive than I would like though.- Industry: Architecture & Planning
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Good Value Robust Customization
Reviewed on 06/12/2021
The product is easy to use for our annual big show. Even though we go months at a time without...
The product is easy to use for our annual big show. Even though we go months at a time without using the software it is east to relearn and start using again.
Pros
This software allowed for quick lead capture at a recent tradeshow.
Cons
We wish we could style the pages more - but for the money this product offers quite a bit of customization without much graphical experience.
Alternatives Considered
XM for Customer ExperienceReasons for Choosing Pointerpro
Survey Anyplace was just more intuitive to use.Switched From
SurveyMonkeyReasons for Switching to Pointerpro
Ease and speed of implementation. Initial cost also helped.- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
SurveyAnyPlace... any how, any where and any one.
Reviewed on 07/09/2021
Pros
Flexible questionnaire editing and building, powerful PDF generator
Cons
Lack of multilanguage in Assessment Center.
Reasons for Switching to Pointerpro
Flexibility, power, technical and sales team, $$$- Industry: Printing
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
How SurveyAnyplace is helping us.
Reviewed on 08/11/2021
We neede a tool that representatives could use to narrow down which of our products to offer...
We neede a tool that representatives could use to narrow down which of our products to offer depending on a short assessment
Pros
As a dev what I like about this is that it is a no code option that can be fully implemented by the team that will ultimately be using it. That way the are the full owners of their solution.
Cons
Some fuctionalities could have a tutorial with examples that go a bit deeper.
Alternatives Considered
HubSpot Marketing HubReasons for Switching to Pointerpro
It was a combination of ease of use and the feature set.- Industry: E-Learning
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Truly Amazing Product, Great user experince
Reviewed on 19/11/2021
As a product they in my opinion have a PAS that is unrivaled.
The Team at SA are simply amazing
As a product they in my opinion have a PAS that is unrivaled.
The Team at SA are simply amazing
Pros
Simplicity !!
We migrated from a very clunky bespoke product, prior to finding Survey Anyplace we had various quotes for a rebuild - the prices resembled telephone numbers !!
The team at SA were able to replicate our entire platform and integrate it to our WordPress site in a matter of weeks !!
Cons
I am yet to find any and something tells me I am not going to
Reasons for Choosing Pointerpro
To replace legacy softwareReasons for Switching to Pointerpro
The ability to integrate to our online merchant gateway and the fact they deliver their reporting in secure PDF- Industry: Financial Services
- Company size: 2–10 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 5.0 /10
Good, but could be Great
Reviewed on 30/08/2021
Overall, the Survey Anyplace software is some of the best I have seen and once I get everything...
Overall, the Survey Anyplace software is some of the best I have seen and once I get everything figured out I will probably appreciate it even more. Their customer service seems good, but I have not interacted with them much at this point.
Pros
Overall, the software does more than all the others that I looked at and provided the easiest user set-up.
Cons
There are not How-To guides on using the software. You are pretty much on your own to figure everything out, so there is a lot of trial and error. I found myself building a question(s) and then testing it to see how it would look/present. The hardest part is in creating the reports/assessments. Initially, it looked fairly easy to set up, but once I got started it became very apparent that was not the case. Even something as simple as connecting the questionnaire to be used is difficult. If there should be a How-To guide for anything it should be the Reporting/Assessment, but sadly there is not.
Reasons for Switching to Pointerpro
Had all of the capabilities that i was looking for in being able to build a questionnaire as well as a report/assessment. Seemed the most user friendly.- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A comprehensive Survey tool
Reviewed on 28/05/2021
We use the Report-R version as a plattform to build our maturity assessments. Its easy to use and...
We use the Report-R version as a plattform to build our maturity assessments. Its easy to use and it have great functionality to build simple to comprehensive questionares of different types. The Report-R PDF-solution is used to give our clients personalized feedback in a nice design. The service from Survey Anyplace is very good and really quick. We give our warmest recommendations!
Pros
The product is very easy to use and have a rich set of functionality.
The Report R- solution is impressive
The service is really quick
It s a very good foundation to make a assessment tool.
Cons
A few of the most advanced functions has errors.
Alternatives Considered
SurveyMonkeyReasons for Switching to Pointerpro
The PDF-generation tool and fantastic service.- Industry: Professional Training & Coaching
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Saving Lives.
Reviewed on 14/03/2023
Overall Poynter pro has been perfect for her needs, and we see a long-term partnership with them...
Overall Poynter pro has been perfect for her needs, and we see a long-term partnership with them moving forward.
Pros
We used pointer pro to stand up an assessment that helps identify the capacity of individuals to make good decisions and avoid falling into despair. The ease-of-use and speed that we were able to get a beta version of our assessment up and running was awesome.
Cons
There are some latency issues with flipping between tabs and screens, and some of the functionality is still in development with respect to testing the assessment and the reporting. It’s not able to test or import responses to tests the report functionality. Some of the editing features are a little cumbersome for example, when setting up custom formulas if you want to re-order them, you have to re-create them.
Alternatives Considered
SurveyMonkeyReasons for Switching to Pointerpro
Pricing and ease-of-use- Industry: Education Management
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Phenomenal Tool
Reviewed on 30/01/2023
Pros
Easy to use, intuitive set up. The question logic is what makes this tool so worth it!
Cons
Honestly - not many cons. It's easy to use and extremely useful to my work.
- Industry: E-Learning
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
You absolutely can't go wrong with these guys!!!!
Reviewed on 28/11/2022
A brilliant business is built on its people and somehow Pointerpro have managed to assemble best in...
A brilliant business is built on its people and somehow Pointerpro have managed to assemble best in class and all under one roof. They are always available, they solve everything you put in front of them and the software isn't half bad either!!!I cannot tell you how Pointerpro and their platform delivered and ticked EVERY box.
Pros
Our previous PHP platform was end of life and we were facing serious challenges with an updated more modern solution, that was until we found Pointerpro.The whole experience has been absolutely seamless, with the support of their absolutely amazing team we have been able to accomplish everything. We simply handed over the reins and they turned our old product in to a new, fresh, manageable and easily deploy-able suite of assessments.
Cons
We have found no cons whatsoever - Pointerpro continue to deliver in every possible way.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great for automating survey responses in a PDF to download or email
Reviewed on 08/09/2021
It's great but just needs an upgrade I think.
It's great but just needs an upgrade I think.
Pros
The main reason we used this software was to automate survey responses in a PDF for the user to download or email. There are not many solutions on the market that can do this all in one.
Cons
I think the help pages need updating, they're not very clear when you are new to Survey Anyplace as they describe how to do things but do not show you step-by-step.
Not being able to customise the front cover image of a PDF template is a bit annoying and unless you're a CSS wizard, the PDF responses can look very plain.
Alternatives Considered
XM for Strategy & ResearchReasons for Switching to Pointerpro
Cost and usability- Industry: Real Estate
- Company size: 501–1,000 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Survey Says...Survey Anyplace is My New Go-To!
Reviewed on 05/12/2018
I found Survey Anyplace user-friendly, creative and even funny, easy to share and wildly helpful...
I found Survey Anyplace user-friendly, creative and even funny, easy to share and wildly helpful processing my received data. 10+ for Survey Anyplace!
Pros
So I've used a number of survey programs to extract opinions and information from friends and organizations to which I belong. Truth be told I've never had a problem with any of them. None of them, however, have ever made me actually do a happy dance like Survey Anyplace has done. (Twice. I've done a happy dance twice. #literally)
The thing I love most about happy dance isn't the interface that one creates to build a survey. Though, trust me. It's ideal and easy. I'm pretty good with computers but I'm not one of you super-smart Millennials that knows everything about everything and then some. I know enough. I count on ease of use to manifest with every program or app I try. Ease of use with Survey Anyplace goes to 11! As an entrepreneur, one who is starting my own company, it's the feedback and what I'm able to do with it from a reporting standpoint that makes Survey Anyplace the hands-down winner in my book. There are more date filters than one would ever need...and I needed a bunch. You can send PDF's off Survey Anyplace. I was able to show my investor that my path was exactly where we wanted to be. I was even able to loop her into the integration of information by looping her in through a variety of apps she used on a daily basis. You won't get better reporting anywhere else. Period. Whether it's collaboration or ingenuity you're looking for. Survey Anyplace is your best bet. Take it from me.
Cons
I had trouble adding a few pictures I needed feedback on at first. Then I took the time to ask. Worked like a charm once I knew what i was doing. No complaints at all.
- Industry: Professional Training & Coaching
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
A complete suite for surveying
Reviewed on 18/02/2021
You can do anything you need using Survey Anyplace's options, as long as you can imagine the...
You can do anything you need using Survey Anyplace's options, as long as you can imagine the workflow. So, the limit is your creativity, not the service's functionality.
Pros
Being Zapier-compatible makes Survey Anyplace even a more valuable tool, because you can combine it's native power as a survey tool with several other services to really maximize it's potential. If you have a surveying need, you can surely find a solution within Survey Anyplace's offerings.
Cons
Even though they recently changed it a bit, the UI still feels very old. To be honest, now it looks "modernly old" with the recent change. I think it's the only downside of the service.
Alternatives Considered
TypeformReasons for Choosing Pointerpro
Price.Switched From
SurveyMonkeyReasons for Switching to Pointerpro
Price.- Industry: Computer Software
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Valuable and Productive Tool
Reviewed on 26/11/2022
Experience has been very positive, especially when working with Customer Support and Customer...
Experience has been very positive, especially when working with Customer Support and Customer Success contact.
Pros
Easy to use once you understand the interface. Continuous improvement of features.
Cons
Not much. The report formatting can be improved to increase the quality of the PDF report.
Response from Pointerpro
Thank you for the nice review.
As we want to take into account our customer's feedback, we worked hard on improving our Report Builder feature. Since last week our renewed Report Builder went live.
The drag-and-drop functionality has arrived and everything is way more instinctive and easy on the eyes!
Our team has already prepared several resources for you to allow for an easy start with this exciting new development.
Watch Anna's intro video --> https://www.loom.com/share/732abfc6ec4841f9befe831a76795d8c
Create your first PDF --> https://help.pointerpro.com/en/support/solutions/articles/35000206019-create-your-first-pdf-with-renewed-report-builder
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Powerful and Professional Survey Software
Reviewed on 08/01/2019
This is a great tool for surveying and lead generation. We use it as a survey tool with clients and...
This is a great tool for surveying and lead generation. We use it as a survey tool with clients and for lead gen, and in both cases it works great. Their customer service is also outstanding.
Pros
Survey Anyplace is a great surveying platform. Surveys look professional and can include fun and interactive features. We use it for lead generation and it is very effective. We can directly tie sales back to our Survey Anyplace lead generation form. After reviewing A LOT of different surveying tools we've been using this for a few years now and love it.
Cons
I'm excited to see what new features they come out with to make it even more powerful. I would love for it to connect automatically to our CRM (we currently use Zapier to make the connection).
- Industry: Education Management
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Amazing platform and even better service
Reviewed on 08/12/2020
Pros
We have used SAP since March 2020 and it has been huge in growing out business. It is slick and looks professional...which is great if you are a start up company and don't have the expertise/resources to try and design something like this yourself!
Support is easily available and accessible. In addition to the easy to follow user guides, they are on hand to answer any more specific questions or bigger queries. [SENSITIVE CONTENT HIDDEN] have all been amazing. [SENSITIVE CONTENT HIDDEN] has helped me a lot with setting up our white label as we don't have IT expertise at that level as a small (but quickly growing!) start up.
Cons
SAP seem to be constantly adding new features and integrations so maybe more emails about new features would be really useful so we are not missing out (I may just be missed emails though!). Or maybe reaching out the clients and asking what they would like to see by filling out a short form?
- Industry: Management Consulting
- Company size: 11–50 Employees
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A sophisticated solution to complex client interactions
Reviewed on 23/11/2022
Support and communication is excellent. Very helpful and set us up for success using the platform.
Support and communication is excellent. Very helpful and set us up for success using the platform.
Pros
Reportr is the feature that met our need to provide potential clients with immediate reward for their information. The UX for the potential client is excellent and very professional. It makes us look like a professional business 10 time larger than we are.
Cons
It's a steep learning curve to build the forms and reports. This complexity was challenging the first time we built out a survey/report but gets easier with practice.
Response from Pointerpro
Thank you for the nice review.
As we want to take into account our customer's feedback, we worked hard on improving our Report Builder feature. Since last week our renewed Report Builder went live.
The drag-and-drop functionality has arrived and everything is way more instinctive and easy on the eyes!
Our team has already prepared several resources for you to allow for an easy start with this exciting new development.
Watch Anna's intro video --> https://www.loom.com/share/732abfc6ec4841f9befe831a76795d8c
Create your first PDF --> https://help.pointerpro.com/en/support/solutions/articles/35000206019-create-your-first-pdf-with-renewed-report-builder
- Industry: Education Management
- Company size: 2–10 Employees
- Used Monthly for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great Support
Reviewed on 30/10/2022
Pros
Pointerpro provided great support during the implementation of the software. They provided promo solution-oriented responses.
Cons
We are still learning to customize the software. I hope with time, we will become faster in customization.
Response from Pointerpro
Thank you for the nice review.
As we want to take into account our customer's feedback, we worked hard on improving our Report Builder feature. Since last week our renewed Report Builder went live.
The drag-and-drop functionality has arrived and everything is way more instinctive and easy on the eyes!
Our team has already prepared several resources for you to allow for an easy start with this exciting new development.
Watch Anna's intro video --> https://www.loom.com/share/732abfc6ec4841f9befe831a76795d8c
Create your first PDF --> https://help.pointerpro.com/en/support/solutions/articles/35000206019-create-your-first-pdf-with-renewed-report-builder
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Prefilled fields & nice workflow
Reviewed on 09/12/2019
As a Customer Success Manager, I use Survey Anyplace to gather customer satisfaction and feedback....
As a Customer Success Manager, I use Survey Anyplace to gather customer satisfaction and feedback. Next to that we implemented it on some of our clients websites to allow site visitors to request detailed pricing offers based on their product preferences.
Pros
I like the easy flow of setting up newsurveys the most.
Cons
What I like least about this software is the way question logic is being handled.
Reasons for Switching to Pointerpro
Price/quality and ease of use- Industry: Professional Training & Coaching
- Company size: Self Employed
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
All the flexibility I need for assessment
Reviewed on 23/05/2022
At the enterprise level I've been able to get support for any questions that have come up, so I'm...
At the enterprise level I've been able to get support for any questions that have come up, so I'm very happy working with them.
Pros
SurveyAnyplace gives you the flexibility and power to control just about every aspect of creating an assessment AND the report that participants receive. I needed to include lots of individualized data, along with written descriptions, to participants that are based on their responses to multiple questions. I'm providing an exponentially better experience now to my clients who are receiving greater value from my coaching and consulting.
Cons
Because it is so powerful and can do so much, it can take a while to figure out how to make the survey and reports do exactly what I needed. But they have an extensive database of training blogs and videos, so I've been able to figure everything out with a little research, trial and error.
- Industry: Environmental Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Good application for collecting survey data offline
Reviewed on 08/01/2019
Service has been great when I have run into issues and everything works really well for our...
Service has been great when I have run into issues and everything works really well for our purposes.
Pros
It is fairly easy and intuitive to set up surveys.
Cons
The reporting of data is a little cumbersome and less clean than I would like.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great tool for customer reviews
Reviewed on 11/12/2020
Great tool for customer surveys. We use SurveyAnyplace for our yearly customer survey. The setup of...
Great tool for customer surveys. We use SurveyAnyplace for our yearly customer survey. The setup of the survey is done in max 1 hour. Once the survey is done, it has some great reporting functionalities. the final report can is delivered in PDF or CSV.
It's also a great tool if you don't need a survey tool whole year long. You can activate and de-activate at any time at no cost. Other tools oblige you to take a yearly subscription.
Pros
Flexible subscription is very handy if you don't need a survey tool the whole year.
Cons
Nothing foud, it works very smooth as stated on their website.