Chargebee Reviews

This system is very simple to use and makes setting up subscription management for a tech start up simple. It provides great customer overview and we have it integrated using APIs and zapier into our CRM as well directly into our app to ensure that access and user numbers are controlled by whether a cusotmer has an active subscription.

There are a lot of amazing features that you can only access with much more expensive plans.

The system is fast and provides a great development experience.

The changes to the platform's product catalog means that switching to the newest version is a lot of work. As the older version is still supported, this is not a big deal however helping with the migration would be very welcome.

It's really easy to use and handles everything for you + it has great documentation for developers and I havem't encoutered any kind of bug which is truly amazing. Chargebee is basically perfect!

Didn't find any cons, maybe it can get confusing seen the amount of settings but there is documentation made to help you.

The easy of using the organ for a new user

The over all set of and to speak with customer service

Fairly easy to set up subscriptions-based charges, as well as one-off charges. Easy to change customer details

Seems very clunky sometimes, and UI is not the best it could be

We have a SMB and Enterprise Sales team and use Chargebee for accounting and subscription purposes to great effect. Invoicing a new client is very easy and UI is super fluid. We have raised a couple of tickets when we encountered bugs but their Customer Success team got in touch with us and solved it within a day.

There were bugs (duplicate invoice created, client email not registering etc) these happen more frequently than we'd like. It's not that much of a problem because they get resolved super quick

I love that Chargebee allows young startups to get their feet under them before charging them. The integration into Braintree was SUPER easy and we haven't really had any problems with it since we started using it.

It allows us to manage subscriptions without building our own dev dashboard to do that and gives us much more flexibility than Braintree for doing so. We use coupons to run promos and Chargebee makes that super easy. We use their hosted page for payments inside of an iframe and that has been helpful as well.

Again the biggest thing as a young startup is not having to build all of that ourselves or asking the dev team to make changes every time we need to address an issue. Overall I've been very happy with Chargebee and we plan to continue to use them moving forward.

I'd love for the reporting dashboard to be a little more robust and user friendly. It's not bad but it could definitely be better.

Being able to accept multiple currencies could also be handled better, but we get by just fine with the way it's set up.

It makes you change your password every 90 days, which is annoying to me but I guess it's more secure...

As a business owner, I know how hard it is to manage the bill. Chargebee makes the process seamless and easy. It's great for recurring subscriptions and provides the best customer service experience. Chargebee is the best billing and recurring tool I've ever used. The interface is clean and easy to use, plus it has a lot of features that make it worth the price. I love that they have integrations with so many other platforms, like Slack or Zapier. It's really helped us save time on our billing process in particular.

I don't have any complaints at this time.

Great software to gather customer billing info

Hubspot/CRM integration is not great, we haven’t been able to transfer all necessary info

I like that it's simple to use and rich in features. It offers an easy-to-use user interface, good customer service, and is very configurable. Also, it works with any payment method and supports numerous currencies.

The setup process can be time-consuming sometimes, but still manageable.

There are many things that I like about Chargebee, but the thing that I like most is the fact that it makes billing easy. No more worrying about whether or not I am being charged the right amount, or if I am being charged at all. Chargebee takes care of all of that for me, and all I have to do is sit back and relax.

I think that Chargebee is a good product but there are definitely some areas that could be improved. Sometimes payment gateway doesn't load and it show error which is bit frustating.

Chargebee started as a good product challenging Recurly but now it's really one of the worst decision we ever took

Their representative explicitly lied to to us to get us on a higher pricing in order to get his bonus and then you are stuck with another representation trying to get you to pay even to get his bonus aswell for the same feature that were promised earlier by someone else.

Their management really needs to train their staff better & decide on a pricing policy that aligns interest (fixed or variable -- you can have it both ways! )

First chance we get, we get away from this scamming company!

nice options available to flexible pricing options for SaaS.

complete suite to manage invoicing and recurring payment.

The test site for training prior to using is also very useful. We are able to use it really well due to this feature and we can train new employees on the product as well.

payment gateway integration can be a little more seamless they always encourage stripe, but a lot of spurious txns get generated on that platform.

I have been using Chargebee for over a year now and I am completely in love with it. It's the best SaaS subscription billing platform out there and I would highly recommend it to anyone looking to start a subscription based business. The customer service is also fantastic, they are always available to help and their responses are quick.

Some of configuration is complex to understand. But thier customer support is quick to help us.

Chargebee allows our team to seamlessly manage subscriptions and recurring revenue. UI is simple and clear, with all the features required

We haven't had major issues with Chargebee in about two years of working with it

The implementation into our product and Slack. Statistic overview. It is very easy to set up customer and provide them also with info/status mails too.

To be honest, chargebee gives me more that I expected :D. Billing and subscription service was that what we need. And of course, the different types of mails notifications.

Great to integrate into any website builder

Difficult to configure but the onboarding process with the engineer fix this issue

Simple integration and easy to use features make it excellent choice for any big business. It provides all necessary tools for an ecommerce business and very rigid on data security.

There are few plans but I must say it is very expensive to run for a small business.

We rely on Chargebee for the recurring element of our business. It is incredibly flexible in the types of subscriptions you can create, and how you want to manage them. Every single element of every customer's subscription is customizable.

I LOVE that you get to start for free while you're getting set up and building your business. That option is very valuable to me and the clients I work with. That is probably the #1 reason my clients have chosen the platform in the past.

There's so much to set up and sort out, and while it's nice that they reach out to hop on a call and give support (they reach out too much, actually), I'd rather have tutorials or even just a clearer sense of what to take care of first, what comes next, and on and on.
It also surprises me at times how seemingly simple things are not handled simply. For instance, you should be able to send invoices without a client's credit card, or set up multiple payment plans within the same product.