ShipStation Reviews

The ability to integrate with various carriers and compare rates is a significant advantage, allowing businesses to choose the best shipping options.

Basic inventory management may not suffice for businesses with complex inventory needs.

I liked that I could integrate ShipStation with my SquareSpace website and easily print postage for orders.

The customer service and follow up could use some improvement.

The layout is pretty, I like the color green.

Cannot select cheapest shipping option quickly.
Bugs go unfixed for months and customer service is abysmal.
Cannot split orders automatically.

Wide Range of Integrations and Time Saving Automation

The pricing is high vor small businesses and there are limited customer support options

It’s pretty awesome. We had trouble before we found this with high shipping rates. This product saved us money and gave us a great way to manage and integrate all our shipping and orders. We are grateful.

Nothing. Even the customer service chat is good - ideally I’d like a phone number for customer service but that’s ok.

I DID NOT LIKE ANYTHING, I WAS JUST WITH THEM BECAUSE THEY WERE BOUGHT OUT BY USPS.

No customer service. TERRIBLE SOFTWARE, THEY DO NOT CARE ABOUT YOU.

It consolidates all of our fulfillments from a variety of sales channels.

The integrations could use some mapping settings to prevent issues.

Easy to use and navigate making for a quick shipping process

The new updates made it so ShipStation connect had trouble connecting scanners and scales

Great when it worked. Best when I could use my own carrier without selling my firstborn.

No support. Literally ignored community posts and feedback for years and years. Not so much as an acknowledgement. Currently facing two MAJOR bugs preventing me from using their product and fulfilling my orders without tons of manual intervention. 3+ months and NO response. I am pretty sure they are failing and going bankrupt, suckering people out of as much money as possible before they completely fail.

Super easy to use, and very self explanatory as fas as navigation within the system.

There wasn't anything that I didnt like. I thought it was very useful for what it's for.

It integrates with everything we need - far more than any other tool

It also provides the best out of the box reporting of any tool

Some of the functionality is just kind of weird compared to other tools we've used. Most of it is quite similar, but we run into things that aren't great from a user experience standpoint ocassionally.

ShipStation is easy to use and doesn't require too much training

There are occasional errors on the website that can last a while and the customer service take a while to get through.

Shipstation is easy to use and helpful for shipping!

Some features are buggy. We often have trouble with scales not working properly. Sometimes during peak seasons Shipstation cannot handle the capacity and crashes.

Ship Station is a convenient and cheaper way to ship your products to your customers. I didn't realize until when I seen how much I had to pay monthly for my Shopify store it got expensive so I started using Ship Station.

Sometimes I may have trouble logging into my account.

It was easy to use n it had lots of great features easy made labels, tracking, inventory management , choice of couriers, prices were good when quoted to u, do e-commerce , distribution & more was great n the beginning

They would overcharge me all the time if the package was half a pound over weight instead of just having 2 pay a lil extra it's like they would void what u paid already & make u pay a what itd cost 2 shipped like u hadn't paid, & 1 time I paid 6$ to ship 1 piece of wall decal that was barely heavier than a reg piece of paper & they said it weighted 7 pounds yet it didn't even weigh 1 pound they charged me like 12$ on top of the $6 id paid ahead of time 4 basically a 8×10 piece of paper. After being over charged 15 times I never used them again

Affordable, Easy To Integrate, Easy To Use

Dated user interface and periodic downtime and glitches

It is generally reliable and easy to implement and use.

I do not like that the customer support is very weak and ineffective.

Very easy to use, integration with third party software is superb and great customer service

So far I don't seem to find anything that I like least.

I verity of options offered in the product is extensive and well organized

Could be more user friendly for some of the options available

Integration with PayPal is super convenient.

Interface updates are too frequent, requiring on-the-fly learning to get reacclimated.

We started using SHIPSTATION as a way of fulfilling orders for customers (from one platform). Gradually increased to multiple platforms with integrating orders.

I feel as though this is the best product for our needs. I compared pricing, features and feedback with competitors.

The very best thing is the price is based on the number of packages being shipped. There s a free trial of 30 days as well.

They ship with all the major shipping companies, didn't know if easier to have one or it be a conflict of interest

ShipStation is a good business and i will recommend to people running business store so that they can request orders to be shipped

They are very friendly and fast to work with customers