--- description: Learn how Dynamics 365 can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for Dynamics 365. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Dynamics 365 Reviews, Prices & Ratings | GetApp UK 2026 --- Breadcrumb: [Home](/) > [ERP Systems](/directory/322/enterprise-resource-planning-erp/software) > [Dynamics 365](/software/90844/dynamics-365) # Dynamics 365 Canonical: https://www.getapp.co.uk/software/90844/dynamics-365 Page: 1 / 234\ Next: [Next page](https://www.getapp.co.uk/software/90844/dynamics-365?page=2) > Microsoft Dynamics 365 is a multi-language, multi-currency enterprise resource planning (ERP) software. The solution is designed for midsize and larger companies, and is fully customizable and extensible through its rich development platform and tools. > > Verdict: Rated **4.4/5** by 5817 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Dynamics 365 • Connect teams, processes, and data across your organization to create customer experiences and operational agility • Built-in AI-powered experiences including Microsoft Copilot • Get a complete picture of the business by connecting and accessing data from multiple sources • Improve productivity by collaborating and sharing insights with tools including Microsoft Teams and Microsoft 365 • Quickly modify processes to respond to changing needs by bringing Microsoft Power Platform together with Dynamics 365 ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 5817 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Microsoft - **Location**: Redmond, US - **Founded**: 1975 ## Commercial Context - **Starting Price**: US$50.00 - **Pricing model**: Per User (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - API - Accounting - Accounts Payable - Accounts Receivable - Activity Dashboard - Activity Tracking - Asset Lifecycle Management - Bank Reconciliation - Billing & Invoicing - Budgeting/Forecasting - Business Intelligence - CRM - Calendar Management - Calendar/Reminder System - Campaign Management - Campaign Planning - Cash Management - Chat/Messaging - Collaboration Tools - Commission Management ## Integrations (24 total) - ADP Workforce Now - Ameyo - AskNicely - Campaign Monitor by Marigold - Docusign - Five9 - Gainsight CS - InsideView - Lattice Engines - LinkedIn for Business - Microsoft 365 - Microsoft Azure - Microsoft Excel - Microsoft Outlook - Microsoft Power BI ... and 9 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [ERP Systems](https://www.getapp.co.uk/directory/322/enterprise-resource-planning-erp/software) ## Related Categories - [ERP Systems](https://www.getapp.co.uk/directory/322/enterprise-resource-planning-erp/software) - [Business Management Software](https://www.getapp.co.uk/directory/581/business-management/software) - [Accounts Payable Software](https://www.getapp.co.uk/directory/237/accounts-payable/software) - [Fund Accounting Software](https://www.getapp.co.uk/directory/168/fund-accounting/software) - [Billing and Invoicing Software](https://www.getapp.co.uk/directory/240/billing-invoicing/software) ## Alternatives 1. 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[Odoo](https://www.getapp.co.uk/software/102445/odoo) — 4.2/5 (1300 reviews) ## Reviews ### "D365 transformed our UK non-profit." — 5.0/5 > **Mark** | *28 August 2024* | Nonprofit Organization Management | Recommendation rating: 8.0/10 > > **Pros**: As a non-profit, we find the flexibility to develop a number of different applications and processes to manage multiple revenue streams, track donor, supporter and customer data, giving us a genuine 360 view of those we engage with. > > **Cons**: The capability that allows us to adapt and develop solutions, brings with it a complexity that needs a lot of configuration and development. We needed Microsoft partners to get us to where we needed to be. > > Dynamics 365 has transformed our organisation. We've moved from an on-prem system with around 20 users, to over 75 using a solution for a number of online cloud based applications. You need to work at it, but when you do, there's real value. ----- ### "Dynamics 365 - Simple, user friendly, and get's the job done" — 5.0/5 > **Robert** | *10 June 2025* | Marketing & Advertising | Recommendation rating: 7.0/10 > > **Pros**: Dynamics 365 is an excellent tool due to its simplicity and user-friendliness. The intuitive interface makes navigation easy, and the seamless integration of features enhances productivity. It’s perfect for businesses looking for an efficient, streamlined solution without a steep learning curve. > > **Cons**: The dashboard could use an upgrade for better user experience. The current layout makes it difficult to quickly access and display key metrics. Customization options are limited compared to competitors and it takes extra steps to view and analyze data, which can be frustrating for users who need to make quick, data-driven decisions. > > Overall, my experience with Dynamics 365 has been positive but it doesn’t have the WOW factor that other CRMs offer. While it gets the job done efficiently and provides solid functionality, the interface and features lack that extra level of innovation and polish seen in other platforms. It's reliable\! ----- ### "Good CRM but it could even be better." — 3.0/5 > **Gabriel** | *15 March 2025* | Information Technology & Services | Recommendation rating: 6.0/10 > > **Pros**: - extensive data model: possible to create custom objects - able to capture all type of customer data > > **Cons**: - The interface could be more user-friendly, the standard one is not really the best - Sometimes it's hard to easily find what I am looking for - No auto-completion search with recent searches > > I use Dynamics 365 CRM every day to check customer data \& track my activities (calls, demonstrations, etc.). I prefer to use Salesforce CRM or Hubspot CRM ----- ### "Very Good Customer Relationship Management Tool" — 5.0/5 > **Cameron** | *25 February 2026* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: Dynamic's 365 is a very good customer relationship management tool that allows our business to be productive and organised, by allowing us to maintain essential contact with customers whilst also keeping an audit of conversations and documents for audit purposes. Being an IT administrator the thing I like most is how easy it is to delegate permissions to people within our business to control their level of access to certain environments within dynamics 365. > > **Cons**: There is nothing I would say I dislike about dynamics 365, however we do have some intermittent problems with certain add ins we use such as the CRM to Genesys softphone not loading for our advisers and contact centre agents which can cause some operational issues from time to time. However this is not a big deal as we have developed ways to get around this / resolve this when it occurs. > > My experience with Dynamics 365 has been positive and I am happy to be exposed to such a well working complex system, it has provided lots of learning lessons and made me realise how certain sections within our business manage their campaigns and provide customer support on a daily basis. ----- ### "Dynamics 365 conversion" — 5.0/5 > **Alexis** | *2 February 2025* | Warehousing | Recommendation rating: 9.0/10 > > **Pros**: Great ease of use, easy to learn and easy to convert from another software. So many ways to look information up. > > **Cons**: I can't say there was anything I didn't like about D365 > > The whole process of converting from an in-house software to Dynamics 365 was so seamless. Maybe a few minor glitches but the Support team were able to easily get around whatever it was that caused the glitch. They were a great team. ----- Page: 1 / 234\ Next: [Next page](https://www.getapp.co.uk/software/90844/dynamics-365?page=2) ## Links - [View on GetApp](https://www.getapp.co.uk/software/90844/dynamics-365) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data